Muhammadhaikalnasution_1508108010037_utssem.docx

UTS Praktikum SEM Nama : Muhammad Haikal Nasution Nim

: 1508108010037

1. Buatlah model dari hasil keluaran Amos berikut. Jawab :

2. Tentukan model struktural dan model pengukurannya. Model Struktural LOY_KONSUMEN = 0,66 KEP_KONSUMEN + 0,138 KUA_LAYANAN +EL KEP_KONSUMEN = 0,499 KUA_LAYANAN + EK TANGIBLES = 0,83 KUA_LAYANAN + ET RELIABILITY = 0,887 KUA_LAYANAN + ER RESPONSIVNESS = 0,791 KUA_LAYANAN + ERS ASSURANCE = 0,754 KUA_LAYANAN + EA EMPATHY = 0,559 KUA_LAYANAN + EE Model Pengukuran K1 = KEP_KONSUMEN + EK1 K2 = KEP_KONSUMEN + EK2 K3 = KEP_KONSUMEN + EK3 K4 = KEP_KONSUMEN + EK4 K5 = KEP_KONSUMEN + EK5 L1 = LOY_KONSUMEN + EL1 L2 = LOY_KONSUMEN + EL2 L3 = LOY_KONSUMEN + EL3 L4 = LOY_KONSUMEN + EL4 L5 = LOY_KONSUMEN + EL5 T1 = TANGIBLES + ET1 T2 = TANGIBLES + ET2 T3 = TANGIBLES + ET3 T4 = TANGIBLES + ET4 T5 = TANGIBLES + ET5 T6 = TANGIBLES + ET6 R1 = RELIABILITY + ER1 R2 = RELIABILITY + ER2 R3 = RELIABILITY + ER3 R4 = RELIABILITY + ER4 R5 = RELIABILITY + ER5 R6 = RELIABILITY + ER6 R7 = RELIABILITY + ER7 RS1 = RESPONSIVNESS + ERS1 RS2 = RESPONSIVNESS + ERS2 A1 = -ASSURANCE + EA1 A2 = ASSURANCE + EA2 A3 = ASSURANCE + EA3

E1 = EMPATHY + EE1 E2 = EMPATHY + EE2 3. Tentukan variabel endogen serta variabel eksogennya. ENDOGEN : RESPONSIVNESS, TANGIBLES, ASSURANCE, EMPHATY, RELIABILITY,LOY_KONSUMEN EKSONGEN = KUA_LAYANAN dan KEP_KONSUMEN