Managerial Effectiveness Ii 0107

Question Paper

Managerial Effectiveness – II (MB122): January 2007 • •

1.

Answer all questions. Each question carries one mark.

Managerial effectiveness can be mastered with practice, which enable a manager to be effective each time, no matter what the situation is. With this respect, which of the following characteristics, effective managers do not posses?

< Answer >

I. They stay in control of time. II. They focus on simply working with tools and techniques. III. They concentrate on many activities at a time. IV. They make the subordinates feel trusted. (a) (b) (c) (d) (e) 2.

In US, $ 300 billion are spent annually on an average on stress-related problems. Thus stress has become an intrinsic part of the job in certain professions. Which of the following is incorrect regarding the stress phenomena? (a) (b) (c) (d) (e)

3.

< Answer >

Spending quality time on defining the problems carefully Identifying the alternatives and limitations within which a decision has to be made Giving more importance to the decisions rather than on its implementation Testing the actual event against the expected event Allocating the job to the right person.

Managers need to organize the activities of the organization i.e. putting things in order. Which of the following is the proper sequence of steps involved in organizing? I. Dividing into units. II. Delegating work. III. Coordinating. IV. Identifying the objectives. (a) (b) (c) (d) (e)

< Answer >

Stress is a physiological and psychological imbalance The process of stress has a stressor or a stimulus A stressor is in itself, either positive or negative or good or bad Positive stress is called eustress and negative stress is called distress Without stress, a person becomes lethargic and dull.

Managers have to take many decisions in a day and they have to focus on taking the right decisions rather than a quick one. Which of the following should not be done while making decisions? (a) (b) (c) (d) (e)

4.

Both (I) and (II) above Both (I) and (III) above Both (II) and (III) above Both (III) and (IV) above (I), (II) and (III) above.

I, II, III, IV I, IV, II, III IV, I, III, II IV, I, II, III II, I, IV, III.

< Answer >

5.

Which of the following are the steps to be followed in managing the burnout?

< Answer >

I. Taking regular meals, good level of physical exercise. II. People should get aware of their own strengths and weaknesses. III. To have control over their lives and working in a planned manner. IV. To set high and difficult goals. (a) (b) (c) (d) (e) 6.

Human beings have a tendency to worry about actions that may or may not take place. The personality of individual plays an important role in stress management. Which of the following is/are true about ‘Type A’ personality? I. II. III. (a) (b) (c) (d) (e)

7.

Both (I) and (II) above Both (I) and (III) above (I), (II) and (III) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above. < Answer >

People with Type A personality never sense the urgency of time. People with Type A personality are obsessive about winning. People with Type A personality are likely to be under stress even in minor situations. Only (I) above Only (II) above Both (I) and (II) above Both (II) and (III) above All (I), (II) and (III) above.

Creativity does not come easily to everyone. There may be several barriers to creativity like

< Answer >

I. Fear of failure. II. Anxiety. III. Optimism. IV. Physical and social environment. (a) (b) (c) (d) (e) 8.

It is necessary to draw up plans to achieve goals. Scheduling is one of the strategies to achieve goal, which needs to consider all of the following issues except (a) (b) (c) (d) (e)

9.

Both (I) and (III) above Both (II) and (IV) above Both (III) and (IV) above (I), (II) and (IV) above All (I), (II), (III) and (IV) above.

Managers should keep a good balance between their schedules and time Managers should try to identify their capabilities and the rate of work The deadlines need not change with changing situations Regular review of schedule should be made Managers should set aside some time for uncertainty.

According to Stephen Covey, there are four phases of time planning, which can be described as I. The first phase involves identifying the various demands placed on a manager. II. Taking wide-angle view of future events and scheduling them is another phase. III. Controlling the activities is included in the third phase of planning. IV. The fourth phase of planning stresses on managing time. (a) (b) (c) (d) (e)

< Answer >

Both (I) and (III) above Both (I) and (IV) above (I), (II) and (III) above (I), (III) and (IV) above All (I), (II), (III) and (IV) above.

< Answer >

10. The process/technique of joining different and irrelevant elements to solve a situation or problem, in which highly trained people from diverse fields collectively work is called as (a) (b) (c) (d) (e)

< Answer >

Synectics Morphological analysis Listing technique Delphi technique Six-sigma.

11. Executives can be classified into different groups based on their decision making type. Which of the following are incorrect regarding the followers?

< Answer >

I. Followers rely on the past decisions made under similar conditions. II. Followers are difficult to persuade. III. Followers does not like proven and reliable ideas. IV. Followers are responsible decision makers. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (II) and (III) above Both (II) and (IV) above (I), (II) and (IV) above All (I), (II), (III) and (IV) above.

12. Salovey and Mayer identified few abilities and skills required for emotional intelligence. Which of the following is not one of them? (a) (b) (c) (d) (e)

The ability to recognize emotions The ability to use emotions The ability to create emotions The ability to be aware of emotions The ability to manage emotions.

13. Goleman and Cary Chernis have developed guidelines for conducting training programs or developing emotional intelligence in organizations, which have been grouped into distinct stages. Which of the following is not one of the stages? (a) (b) (c) (d) (e)

< Answer >

Problem decomposition technique Breaking stereotype responses technique Fusion technique Ideating technique Dialectical technique.

15. Any serious business problem, which is not generally known within or without the company, which may generate negative news coverage is known as (a) (b) (c) (d) (e)

< Answer >

Preparation Training Application Participation Evaluation.

14. There are various techniques adopted for increasing the creativity. The technique, which involves breaking the regular or conventional thinking pattern and also involves questioning one’s own assumption is called as (a) (b) (c) (d) (e)

< Answer >

Industrial problems Natural disasters Management failures Smoldering crisis Sudden crisis.

< Answer >

16. Aspiring leaders are rated on the basis of different faces of leadership. The ability to honor position or authority and to act as a role model, doing what is morally correct comes under the quality of (a) (b) (c) (d) (e)

Courage Flexibility Integrity Judgment Charisma.

17. Organizations can stimulate the creative thinking process in employees using the reverse brainstorming process also. Which of the following is/are true for this process? I. II. III. (a) (b) (c) (d) (e)

Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above All (I), (II) and (III) above. < Answer >

To identify the goals and objectives for the organization To identify the goal for each department To make every little decisions themselves To set goals as the first step toward meeting them To organize procedure for each and every task.

19. When a message from a specific ego state of a person receives an expected response from the specific ego state of the other person, it is called as (a) (b) (c) (d) (e)

< Answer >

The accepted solution is explained in the group. The participants start by constructing the ideas. The participants try to defend the solutions.

18. An important function of leader is to bring change in the organization by setting the direction or change. Which of the following is not a guideline for them for setting up the direction for an organization? (a) (b) (c) (d) (e)

< Answer >

< Answer >

Complementary transaction Supplementary transaction Crossed transaction Ulterior transaction Superior transaction.

20. Executives are classified based on their decision-making types. Also, the approach to persuade them varies as per their types. Which of the following are incorrect in the case of persuading the controllers?

< Answer >

I. A persuader should try to overcome the internal fear of the controllers. II. A persuader should challenge the controller directly. III. A persuader should put forward an argument, which is structures and linear. IV. The persuader should ask the controller to take a quick decision. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (II) and (III) above Both (II) and (IV) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above.

21. Learning a foreign language may be much more difficult and a longer process than attaining a level of cultural fluency. Which of the following is/are true regarding the cultural fluency? I. II. III.

It is based on the ability to identify, understand and apply cultural variables. It helps a person to communicate just like a member of foreign culture. Cultural fluency cannot be culture-specific.

< Answer >

(a) (b) (c) (d) (e)

Only (I) above Only (II) above Both (I) and (II) above Both (II) and (III) above All (I), (II) and (III) above.

22. Which of the following is considered as the most important skills required by a manager? (a) (b) (c) (d) (e)

< Answer >

Planning and directing Directing and controlling Planning and controlling Coordinating and controlling Planning and organizing.

23. Burnout is the result of rigorous stress over a period. There are various stages in this period that ultimately lead to burnout. Which of the following are true regarding burnout life cycle?

< Answer >

I. Honeymoon stage is the first stage, in which employees are new to the job / situation. II. The third stage is burnout stage, in which employees may become suicidal. III. In brownout stage, the employees lose their interest and energy. IV. Recovery stage is the easiest stage and takes less time. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (I) and (III) above (I), (III) and (IV) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above.

24. An effective manager makes the harmonious coexistence of ethics and business possible and always stressed upon the ethical behavior. What are the factors that influence an ethical behavior?

< Answer >

I. Ego strength and locus of control possessed by an individual. II. Well-structured organizational policies and clear guidelines. III. The nature of work and job requirements. IV. Organizational culture. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (I) and (IV) above Both (II) and (III) above (I), (II) and (IV) above All (I), (II), (III) and (IV) above.

25. The sales manager of MetLife insurance wants to avoid performing those types of activities that have been unproductive in the past i.e., he wants to prioritize as well as posterioritized his activities. Which of the following is not true regarding this activity? (a) (b) (c) (d) (e)

The principle here is that there is always a tomorrow to perform less important activities Effective manager do not allow time pressures to decide the priority of an activity Posterioritizing a particular activity may be risky sometime One person’s posteriority can be another person’s priority For this, effective manager need not weigh the future against the past events.

26. The invisible clock that is constantly away in our minds forces us to make better choices to manage our time better. Time management is very important in each and every facets of life due to all of the following reasons except (a) (b) (c) (d) (e)

< Answer >

It helps in planning time well and spend wisely It helps in prioritizing the work It helps in setting long-term and short-term goals effectively It helps in increasing pressure on the employees and thus increase profitability It helps in optimum utilization of time.

< Answer >

27. In Tata Consultancy services, (TCS) an IT firm, employees are relocated frequently due to the global work environment, which disturbs their work-life balance heavily and ultimately their performance. What could not be termed as a reason for importance of work-life balance? (a) (b) (c) (d) (e)

< Answer >

Changing social scene Changing work culture Increased work time Dual income families Decreasing market share.

28. The time management matrix designed by Stephen Covey determines the style of planning of managers. The matrix has four quadrants out of which the quadrant II possesses the following characteristics.

< Answer >

I. It is immediate but not vital. II. It is also called as the quadrant of value. III. Here, managers learn new skills and develop interpersonal relations. IV. Here, managers are obsessed with meeting deadlines. (a) (b) (c) (d) (e)

Both (I) and (III) above Both (II) and (III) above (I), (II) and (III) above (I), (III) and (IV) above All (I), (II), (III) and (IV) above.

29. Mind mapping is a popular technique used to stimulate creativity and generate new ideas in an individual. It should use all of the following except (a) (b) (c) (d) (e)

Images Headings Associations Hierarchy Map.

30. According to Pradip Khandawalla, there are various techniques adopted for increasing the creativity. The technique, which involves working back on a solution that has been selected for implementation and helps to identify various pitfalls in the solution is called as (a) (b) (c) (d) (e)

(a) (b) (c) (d) (e)

< Answer >

Extremization technique Unblocking technique Mutual stimulation technique Imaging technique Demolition technique.

31. Dr. Berne has described various types of psychological games, which has also got few peculiar names as ‘kick me’ etc. Which of the following is/are incorrect regarding these games? I. II. III.

< Answer >

It is an ongoing series of complementary transactions. The outcomes for these games are highly unpredictable. The payoff is the hidden advantage, which motivated the players to participate in games. Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above All (I), (II) and (III) above.

< Answer >

32. Executives can be classified into different groups based on their decision making type. The executives, with very strong personalities and who are suspicious of data which is against their general belief are classified as (a) (b) (c) (d) (e)

< Answer >

Skeptics Charismatic Followers Controllers Thinkers.

33. Change agents are the people, who are progressive and pioneering and are continually motivated to create better organization. Which of the following are not the characteristics of a change agent?

< Answer >

I. They are able to create an atmosphere, which is conducive for change. II. They wait for others to start the change. III. They do not look for opinions about their ideas. IV. They are able to persuade others to accept their ideas. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (II) and (III) above Both (II) and (IV) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above.

34. The ability to do what is good for the organization and workforce even in the face of difficulties is known as (a) (b) (c) (d) (e)

< Answer >

Flexibility Integrity Dependability Judgment Courage.

35. Executives can be classified into different groups based on their decision making type. Which of the following are incorrect regarding the thinkers?

< Answer >

I. They are the most difficult to understand. II. They do not like arguments, which are quantitative and backed by data. III. They possess good social skills. IV. Thinkers never take contradictory views in meetings. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (II) and (III) above Both (II) and (IV) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above.

36. A crisis is an acute unplanned event that constitutes a real or perceived threat to the public. The crisis, which is known as acts of God and cannot be prevented by human being is known as (a) (b) (c) (d) (e)

Industrial accidents Natural disasters Faulty management decisions Criminal events Product failures.

< Answer >

37. The interpersonal skills of managers are always important while managing conflicts in an organization. The approach to conflict management, in which both the parties involved in the conflict forgo something that they were trying to achieve in order to reach an agreement is called as (a) (b) (c) (d) (e)

< Answer >

Avoiding Accommodating Competing Collaborating Compromising.

38. To build up an awareness of the importance of work-life balance in employees, the companies should take following measures

< Answer >

I. Encouraging employees for working late. II. To identify the pitfalls in the work pattern. III. Discourage employees from taking breaks. IV. To provide options like flexi times etc. V. Avoid going for any recreational facilities. (a) (b) (c) (d) (e)

Both (I) and (IV) above Both (II) and (IV) above (I), (II) and (III) above (I), (II) and (IV) above (I), (II), (IV) and (V) above.

39. Six thinking hat is a technique, becoming increasingly popular nowadays. Which of the following types of hats involves collection of the necessary information, which is neutral without any interpretations and analysis? (a) (b) (c) (d) (e)

< Answer >

White hat Green hat Yellow hat Black hat Red hat.

40. One of the most important strategies for better time management is delegation. Which of the following factors, a manager should consider while delegating the work to its subordinate?

< Answer >

I. Nature of work. II. Manager should be specific, while delegating work. III. Time limit of delegation. IV. Reason for delegating the work. (a) (b) (c) (d) (e)

Both (I) and (III) above Both (I) and (IV) above (I), (II) and (III) above (I), (III) and (IV) above All (I), (II), (III) and (IV) above.

41. Time logs are used by employees to fill in a detailed account of the time spent at the workplace and can be designed for daily, weekly or fortnightly etc. Which of the following is not true regarding time log? (a) (b) (c) (d) (e)

By this, managers can identify the pattern of time spending by the employees A daily time log helps to evaluate the productivity of the day It is important to update the time log on regular interval It may be time consuming initially It should be used mainly to monitor the employees and for keeping a control on them.

< Answer >

42. Lateral thinking is an effective technique to stimulate creativity. Which of the following is/are incorrect regarding lateral thinking?

< Answer >

I. It is used in situations, where the conventional solution is not enough. II. Vertical thinking is based on matching pattern. III. Vertical thinking is not ideal in time of crisis. IV. Lateral thinking looks for non-diverse solutions. (a) (b) (c) (d) (e)

Only (III) above Only (IV) above Both (II) and (IV) above Both (III) and (IV) above (I), (II) and (IV) above.

43. In crisis management, communication plays a vital role, and so all organizations should have a proper crisis communication plan. Which of the following are the steps in preparing a crisis communication plan?

< Answer >

I. Team with cross section of employees should be formed. II. A location should be arranged, where all people can come at the time of crisis. III. The contact list should be regularly updated. IV. The person taking decisions regarding the sensitive information should be identified. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (II) and (III) above Both (II) and (IV) above (II), (III) and (IV) above All (I), (II), (III) and (IV) above.

44. People should be proactive rather than reactive and always try to avoid the stress first. One of the means to avoid the stress is holistic therapies. Which of the following are not true regarding this therapy?

< Answer >

I. These therapies have some side effect. II. Aromatherapy is the use of essential oils like lavender, chamomile etc. III. Reflexology involves applying gentle force on the pressure points on forehead. IV. Nutrition therapy stresses upon taking right medicines. (a) (b) (c) (d) (e)

Both (I) and (II) above Both (I) and (III) above Both (I) and (IV) above (I), (III) and (IV) above All (I), (II), (III) and (IV) above.

45. A time abuser is a person, who has a constant fear of being evaluated or being questioned about his / her work by a superiors and so resorts to procrastination. They are classified into different types, which show following characteristics I. Preemptive persons seldom take care of the quality of the work. II. Preemptive people are always behind the schedule. III. The people pleasers are over-committed persons. IV. Analyzers rarely produce quality work. V. Analyzers do not meet the deadlines. (a) (b) (c) (d) (e)

Both (I) and (III) above Both (I) and (V) above (I), (II) and (IV) above (I), (III) and (V) above (I), (II), (III) and (V) above.

< Answer >

46. According to Pradip Khandawalla, there are various techniques adopted for increasing the creativity. The technique, which involves generating a large number of ideas and emphasis is laid on quantity rather than quality of ideas is called as (a) (b) (c) (d) (e)

Information search technique Fusion technique Ideating technique Instigation technique Extremization technique.

47. ‘Kaizen’ is used to bring about an improvement in the operation process and is used to describe (a) (b) (c) (d) (e)

< Answer >

Power distance Masculinity Vs Femininity Demographic barriers Uncertainty avoidance Individualism Vs collectivism.

51. Communication _____________ is the capability or proficiency to communicate effectively. (a) (b) (c) (d) (e)

< Answer >

Man Money Market Machine Materials.

50. A lack of cultural understanding frequently results in many unintended mistakes, such as being culturally offensive, making cultural blunders, ruining personal relationships and failing in negotiations and consequently losing profits. Which of the following is not a cultural dimension? (a) (b) (c) (d) (e)

< Answer >

The goals must be specific The goals must be measurable The goals should ideally be huge The goals should be realistic The goals should have a time target or deadline.

49. The manager must take note of the qualitative and quantitative standards that are to be maintained in case of the 4Ms. Which of the following is not an ‘M’ with reference to 4Ms? (a) (b) (c) (d) (e)

< Answer >

Major changes in operations Minor changes in operations Policy changes Managerial skills Lack of creativity.

48. A goal is a powerful tool to focus energy and resources. Goals play a vital role in the time management process. Managers should set goals that are in harmony with the long-term plans and objectives. Which of the following is not true for setting goals? (a) (b) (c) (d) (e)

< Answer >

Skills Commitment Competency Control System.

< Answer >

52. A student waiting for his results comes under which form of stress? I. II. III. (a) (b) (c) (d) (e)

Eustress. Distress. Fustress. Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above Both (II) and (III) above.

53. Raja works as a customer care executive in XYZ company. Every day he faces many customers both satisfied and dissatisfied. Due to wrong bills sent to customers billing department, Raja bore the brunt of the customers. Raja was under severe stress. This kind of stress refers to as (a) (b) (c) (d) (e)

< Answer >

It enables one to control the thought process It helps develop pessimistic attitude It enables one to take effective decisions It helps in physical and mental relaxation It improves concentration.

57. Time management is important in every facet of life but even more in work life. In which of the following does time management focus more on activities or tasks that are important? (a) (b) (c) (d) (e)

< Answer >

It reduces tension and relaxes facial muscles It improves blood circulation It increases blood pressure It strengthens the body’s immunity by raising levels of disease-fighting cells It helps develop an optimistic attitude.

56. Meditation is one of the most effective techniques in reducing and avoiding stress. Regular meditation helps in stress reduction. Which of the following is not true about mediation? (a) (b) (c) (d) (e)

< Answer >

Increased heart rate and blood pressure Increased usage of food, cigarettes, alcohol and drugs Sudden increase or decrease in weight Insomnia Nervous weakness.

55. Mr. Sam, a manager of a private Bank, joined a laughing club as he was suffering from severe stress. Within few days he could see a drastic change in his health. Which of the following is not an advantage of laughter? (a) (b) (c) (d) (e)

< Answer >

Society related stress Health related stress Organizational stress Job stress Techno-stress.

54. The human body’s reaction to stress is natural. It results from the need to resist a stressful situation. Which of the following is not a physical effect of stress? (a) (b) (c) (d) (e)

< Answer >

Managing time Spending time Investing time Wasting time Utilizing time.

< Answer >

58. Which of the following are used by employees to fill in a detailed account of the time spent at the workplace? (a) (b) (c) (d) (e)

Time logs Time slots Time charts Time blocks Time marks.

59. Which of the following is incorrect in case of a good moderator conducting the meeting? (a) (b) (c) (d) (e)

< Answer >

Quadrant I Quadrant II Quadrant III Quadrant IV Quadrant V.

64. Which of the following is the process of giving authority to a person to undertake activities or tasks on behalf of another person? (a) (b) (c) (d) (e)

< Answer >

First phase Second phase Third phase Fourth phase Fifth phase.

63. The time management matrix determines the style of planning of managers. Which quadrant of the time management matrix is called as the Quadrant of Crises? (a) (b) (c) (d) (e)

< Answer >

Preemptive man Perfectionist Over active man Responsible man YES man.

62. Which phase of planning involves taking a wide-angle view of future events and scheduling? (a) (b) (c) (d) (e)

< Answer >

The office environment should be austere and should convey a message of a serious work place A manager should retain a sense of time when talking to unexpected visitors The desk of the manager should face the door A manager should have a half–closed door rather than an open door A manager should set aside specific time for meetings and visitors.

61. When a person takes more responsibilities than he can handle, he is called as (a) (b) (c) (d) (e)

< Answer >

The agenda is fixed and only relevant items are included in it The meeting should involve everyone in the organization The meeting starts on time in spite of late arrivals of members A person is in-charge of taking down the minutes of the meeting and circulating them at the end of the meeting The meeting arrives at a decision or a solution.

60. Managers spend most of their time dealing with interruption from internal and external visitors. They spend a significant amount of time talking to someone, answering calls, or attending meetings. Which of the following is not true in accordance with handling interruptions? (a) (b) (c) (d) (e)

< Answer >

Allocating Transferring Forcing Awarding Delegating.

< Answer >

65. The ability to produce unusual, novel answers to questions and interpretations of situations is known as (a) (b) (c) (d) (e)

Fluency component Flexibility component Originality Orientation component Proficiency component.

66. Creative managers who view things from a new angle are very keen observers and make unusual observations. They anticipate opportunities, challenge assumptions and take adventurous decisions. Which stage of creative idea development involves searching for a variety of tools, techniques, and methods that might help in out-of-box thinking? (a) (b) (c) (d) (e)

(b) (c) (d) (e)

< Answer >

Initially when the participants generate a number of ideas, a manager must ensure that there is no criticism against the ideas or participants The problem or situation given in the session should be vague The participants must be encouraged to produce ideas in their original form as they occur to them without modifying them in any way The emphasis must be on unusual ideas The participants must be encouraged to build on each other’s ideas.

70. Negative emotions are those which are destructive to the goals of the organization. It is therefore important that the managers understand the factors that lead to such emotions and also their likely after effects. Which of the following is not a negative emotion? (a) (b) (c) (d) (e)

< Answer >

Mutual stimulation technique Fusion technique Ideating technique Extremization technique Demolition technique.

69. Ramesh, manager of a FMCG company was under severe stress as the sales of their soaps and detergents were decreasing gradually. So he decided to sort the problem out by discussing the problem with his employees. Ramesh thus decided to conduct a brainstorming session. Which of the following is incorrect while conducting brainstorming sessions? (a)

< Answer >

Diversity Rewards Experimentation Risk free attitude Challenging.

68. Which of the following techniques involves encouraging employees to suggest creative solutions that are different from the conventional ones for certain unforeseen problems? (a) (b) (c) (d) (e)

< Answer >

Exploring Inventing Selecting Implementing Feed back.

67. Reshab was appointed as a new manager for a publishing company. He was a person who strongly believed in creativity and innovations. So he wanted to develop a creative work environment where everybody will be encouraged to think creatively and express their ideas freely. Which of the following does not help in developing a creative work environment? (a) (b) (c) (d) (e)

< Answer >

Intention Incompetence Infidelity Inconvenience Institutional.

< Answer >

71. Negative emotions that are not recognized can become toxic in an organization. If unchecked, these emotions can lead the organization into serious trouble, affecting the normal work-flow of the organization. Which of the following is not the consequence of the existence of negative emotions at the work place? (a) (b) (c) (d) (e)

Low productivity Absenteeism Low employee turnover Loss of team spirit and creativity Loss of faith in the organization.

72. Which of the following is the mental process of learning, which includes aspects like awareness, perception, interpretation, and judgment? (a) (b) (c) (d) (e)

(e)

< Answer >

To perform effectively To perform efficiently To make others perform To follow others To walk, think, and act like a leader.

76. Which of the following is not an objective of a vision? (a) (b) (c) (d)

< Answer >

Leadership audit Leadership plan Leadership management Dedication Evaluation.

75. In a leadership development plan, which of the following is true about ‘Perform’? (a) (b) (c) (d) (e)

< Answer >

Complementary transaction Crossed transaction Ulterior transaction Parallel transaction Superior transaction.

74. Developing leadership skills is a continuous process which needs to be sharpened throughout a person’s career. Every person has the ability to improve his/her leadership qualities. Which of the following is not a part of the leadership development plan? (a) (b) (c) (d) (e)

< Answer >

Emotion Cognition Intelligence Creativity Innovation.

73. If a manager asks his subordinate, ‘Do you need anyone to assist in your work?’ And in his mind, he may be thinking, ‘Lazy fellow, he cannot finish that work on time’ is an example of (a) (b) (c) (d) (e)

< Answer >

The vision should fetch profits for the company The vision should be clear and communicated properly The vision should instill enthusiasm among the followers The vision should help the subordinates attain a sense of shared responsibility and significant purpose in the functioning of the organization The leader’s vision represents his/her values. The employees should be able to understand the vision and the values of the leader.

< Answer >

77. Which of the following is a form of communication which is aimed at making a person or a group accept as their own product, person, idea, thing, or opinion that they would otherwise not support? (a) (b) (c) (d) (e)

Motivation Convincing Persuasion Explanation Presentation.

78. Which of the following desire for opportunities to demonstrate and develop their talents? I. II. III. (a) (b) (c) (d) (e)

(c) (d) (e)

Only (I) above Only (II) above Only (III) above Both (I) and (II) above All (I), (II), and (III) above.

< Answer >

Organizations are unique, and so are the working system in them Leading change is a process, not an event Consultants know the direction of change better than the managers of the organization Change has to be driven, both bottom-up, and top-down Organizations are systems.

82. Which of the following is the prime instrument for ushering in change in an organization? (a) (b) (c) (d) (e)

< Answer >

Subordinates who have skills which are difficult to replace Subordinates who have unique or exclusive information or knowledge Subordinates who maintain good relationships with the co-employees Subordinates whose jobs are crucial and have a high impact on the performance of the boss Subordinates whose jobs are related to other important jobs in the organization, thus making other important people in the organization indirectly dependent on them.

81. Manoj was the manager of a software company. The company had a severe threat from his competitors. Manoj identified that in order to sustain in this competitive atmosphere, some changes are necessary to be made in the company. So he started working on various aspects where changes are to be made. Which of the following is not a basic assumption that Manoj has to keep in mind while effecting a change? (a) (b) (c) (d) (e)

< Answer >

Before making any verbal outburst, they should think about their motives They should pay attention to the speaker, asking suitable questions, and double checking what one has understood They should state what has happened in clear terms They should explain the effect of the other person’s behavior on themselves and outline what they think needs to be changed They should explain the possible benefits that can be derived from their suggestions.

80. Which of the following types of subordinates do not have certain power in relation to the leader? (a) (b) (c) (d) (e)

< Answer >

Line staff. Executive team. Middle level managers.

79. Assertive communication is the ability of a person to stand up for his/her rights without affecting other person. Which of the following is false regarding tips which would help leaders to communicate assertively at the time of a conflict? (a) (b)

< Answer >

Business strategy Competitive strategy Organizational strategy Corporate strategy Change strategy.

< Answer >

83 Changes are imperative for any organization and the leaders should have the required skills to implement and communicate change to their subordinates. Which of the following is not suitable for a leader to counter resistance to change? (a) (b) (c) (d) (e)

Leader should build up improbable expectations in the mind of employees They should be honest with employees while communicating a change It is the leader who should erase all bad past memories of mistrust among departments and teams in the organization and get the people ready to work together in the future amicably Leaders should see that people do not react to a change by overlooking it, hopping that it won’t affect them as this may amount to authenticating this unhealthy practice The leaders should continuously measure the progress of change in quantitative terms.

84. Change agents are people who are progressive and pioneering, who cannot put up with complacency, and are continually motivated to create better organizations. Which of the following is not a characteristic of change agents? (a) (b) (c) (d) (e)

< Answer >

Risk management Crisis management Stress management Time management Conflict management.

88. Which of the following is based on the ability to identify, understand, and apply cultural variables that influence the communicative behavior of members of different cultures? (a) (b) (c) (d) (e)

< Answer >

Plan for a crisis Formulate strategies for dealing with a crisis Having written plans Establishing clear chains of command Implementing strategies regularly.

87. Which of the following is the sum of all proactive management-directed activities within a program that are intended to acceptably accommodate the possibility of failures in elements of the program? (a) (b) (c) (d) (e)

< Answer >

Sudden crisis Soldering crisis Smoldering crisis Serious crisis Structure crisis.

86. In managing a crisis, prevention is usually overlooked, even if it is the cheapest and most undemanding way of controlling a possible crisis. Which of the following is not a step to prevent crisis? (a) (b) (c) (d) (e)

< Answer >

They are able to create an atmosphere which is conductive for change They are able to consider change as an ally and not as something that is to be avoided They are adept at all the rational and emotional aspects of change They wait for others to start the change They are able to discard old ideas easily and adopt new ones when the situation demands it.

85. “Any serious business problem which is not generally known within or without the company, which may generate negative news coverage if or when it goes “public” and could result in more than a predetermined amount in fines, penalties, legal damage awards, unbudgeted expenses, and other costs” is known as (a) (b) (c) (d) (e)

< Answer >

Cultural adaptability Cultural differences Cultural dimensions Cultural fluency Cultural skills.

< Answer >

89. Which of the following is not a factor for enhancing multi-cultural communication skills? (a) (b) (c) (d) (e)

Objective Style of communication Integrity Message Cultural barriers.

90. Which of the following is a certain basic characteristic that distinguish one culture from another? (a) (b) (c) (d) (e)

< Answer >

Flexibility Dependability Judgment Charisma Individual consideration.

92. Which of the following is the ability to recognize and understand another person’s condition, feelings and motives? (a) (b) (c) (d) (e)

< Answer >

Hetrotype Stereotype Ferrotype Cerotype Synectics.

91. Which of the following is the ability to evaluate all possible courses of action and use that ability to make decisions based on previous experiences and logic? (a) (b) (c) (d) (e)

< Answer >

< Answer >

Self regulation Self-awareness Motivation Empathy Social skills.

93. Managers may procrastinate due to many reasons such as the task at hand may be unpleasant one, the decision may be a difficult one to make, there may be lack of support from seniors and subordinates. Which of the following technique(s) is/are used to deal with procrastination?

< Answer >

I. Slicing technique. II. Balancing aspects technique. III. Incentive technique. IV. Fusion technique. (a) (b) (c) (d) (e)

Only (III) above Both (II) and (III) above Both (III) and (IV) above (I), (II) and (III) above All (I), (II), (III) and (IV) above.

94. While trying to persuade a group of executives, it is important to identify the decision maker in the group and his/her decision making style. Which of the following is/are true regarding controllers? I. II. III. (a) (b) (c) (d) (e)

They are more interested in pure facts and the logic of arguments and hate uncertainty and ambiguity. They are by nature challenging, disruptive, offensive and defiant. They make snap judgments and curt remarks that can alienate them from others. Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above All (I), (II) and (III) above.

< Answer >

95. Intrapreneurship is developing innovative and creative ideas within an organization. Which of the following is/are true regarding intrapreneurship? I. II. III. (a) (b) (c) (d) (e)

< Answer >

The organizations must pursue all creative ideas. The management encourages creative ideas from the employees of the organization and outsiders. Management should create an environment where the cost of developing creative ideas is minimized. Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above All (I), (II) and (III) above.

96. Which of the following is/are the type(s) of subordinates having a certain amount of power in relation to the leader?

< Answer >

I. Subordinates who have unique or exclusive information or knowledge. II. Subordinates who have skills, which are easy to replace. III. Subordinates who maintain good relationships with their leaders. IV. Subordinates whose jobs are crucial and have a low impact on the boss performance. (a) (b) (c) (d) (e)

Only (II) above Both (I) and (III) above Both (II) and (IV) above (I), (II) and (III) above All (I), (II), (III) and (IV) above.

97. Which of the following holistic therapies, involves applying gentle force on pressure points in the hands and feet and it works on the circulatory, nervous and lymphatic systems? (a) (b) (c) (d) (e)

Massage therapy Aromatherapy Reflexology Nutrition therapy Mind therapy.

98. The concept of ego states helps people to identify their own selves and how they relate to people with whom they interact. The child ego state can take various forms. When the child is hateful or affectionate, spontaneous or playful it is called the (a) (b) (c) (d) (e)

(a) (b) (c) (d) (e)

< Answer >

Adapted child Accepted child Little professor Natural child Learned child.

99. The various concepts related to transactional analysis are ego states, games, types of transactions and life positions. Which of the following is/are true regarding adult ego state? I. II. III.

< Answer >

It constantly verifies the recordings of parent data. The recordings can be erased and turned off. It determines the appropriateness of expression and emotions in each situation. Only (I) above Only (II) above Both (I) and (II) above Both (I) and (III) above All (I), (II) and (III) above.

< Answer >

100. Which of the following is defined as anything that disrupts the normal person’s physical or mental wellbeing and occurs when the body performs activities outside its capabilities? (a) (b) (c) (d) (e)

Constraint Conflict Stress Depression Burn out.

Suggested Answers

Managerial Effectiveness – II (MB122): January 2007 1.

Answer : (c) Reason :

2.

Answer : (c) Reason :

3.

Managers have to take many decisions in a day and they have to focus on taking the right decisions rather than a quick one. “To give more importance to the decisions rather than on its implementation” should not be done while making decisions.

Answer : (d) Reason :

5.

In US , $ 300 billion are spent annually on an average on stress-related problems. Thus stress has become an intrinsic part of the job in certain professions. Option (c) is incorrect regarding the stress phenomena. A stressor is not in itself, either positive or negative or good or bad, it is how one reacts to it that determines its posivity or negativity.

Answer : (c) Reason :

4.

Managerial effectiveness can be mastered with practice, which enable a manager to be effective each time, no matter what the situation is. With this respect, the characteristics, effective managers do not posses are (II) They focus on simply working with tools and techniques and (III) They concentrate on many activities at a time.

Managers need to organize the activities of the organization i.e. putting things in order. The proper sequence of steps involved in organizing are (IV) Identifying the objectives, (I) Dividing into units, (II) Delegating work and (III) Coordinating.

Answer : (c) Reason : Following are the steps to be followed in managing the burnout. I Taking regular meals, good level of physical exercise. II. People should get aware of their own strengths and weaknesses. III. To have control over their lives and working in a planned manner.

6.

Answer : (d) Reason : People with Type A personality are obsessive about winning and do not have the ability to spend leisure time productively. People with Type A personality are likely to be under stress even in minor situations.

7.

Answer : (d) Reason :

Creativity does not come easily to everyone. There may be several barriers to creativity like - Fear of failure, Anxiety and Physical and social environment.

< Answer >

8.

Answer : (c) Reason :

9.

It is necessary to draw up plans to achieve goals. Scheduling is one of the strategies to achieve goal, which needs to consider all of the following issues except The deadlines need not to change with changing situations.

Answer : (c) Reason : According to Stephen Covey, there are four phases of time planning, which can be described as I. The first phase involves identifying the various demands placed on a manager. II. Taking wide-angle view of future events and scheduling them is another phase. III. Controlling the activities is included in the third phase of planning.

10.

Answer : (a) Reason :

11.

Answer : (b) Reason :

12.

Aspiring leaders are rated on the basis of different faces of leadership. The ability to honor position or authority and to act as a role model, doing what is morally correct comes under the quality of integrity.

Answer : (a) Reason :

18.

Any serious business problem, which is not generally known within or without the company, which may generate negative news coverage is known as smoldering crisis.

Answer : (c) Reason :

17.

There are various techniques adopted for increasing the creativity. The technique, which involves breaking the regular or conventional thinking pattern and also involves questioning one’s own assumption is called as Breaking stereotype responses technique.

Answer : (d) Reason :

16.

Goleman and Cary Chernis have developed guidelines for conducting training program or developing emotional intelligence in organizations, which have been grouped into distinct stages. Participation is not one of the stages.

Answer : (b) Reason :

15.

Salovey and Mayer identified few abilities and skills required for emotional intelligence. The ability to create emotions is not one of them.

Answer : (d) Reason :

14.

Executives can be classified into different groups based on their decision making type. The following are incorrect regarding the followers - Followers are difficult to persuade an Followers does not like proven ad reliable ideas.

Answer : (c) Reason :

13.

The process / technique of joining different and irrelevant elements to solve a situation or problem, in which highly trained people from diverse field collectively work is called as Synectics.

Organizations can stimulate the creative thinking process in employees using the reverse brainstorming process also. Which of the following is/are true for this process - The accepted solution is explained in the group.

Answer : (c) Reason :

An important function of leader is to bring change in the organization by setting the direction or change. To make every little decisions themselves is not a guideline for them for setting up the direction for an organization.

19.

Answer : (a) Reason :

20.

Answer : (c) Reason :

21.

The sales manager of MetLife insurance wants to avoid performing those types of activities that have been unproductive in the past i.e., he wants to prioritize as well as posterioritized his activities. Option (e) is not true regarding this activity-“For this, effective manager need not to weigh the future against the past events.”

Answer : (d) Reason :

27.

An effective manager makes the harmonious coexistence of ethics and business possible and always stressed upon the ethical behavior. The factors that influence an ethical behavior are (I) Ego strength and Locus of control possessed by an individual, (II) Well-structured organizational policies and clear guidelines and (IV) Organizational culture.

Answer : (e) Reason :

26.

Burnout is the result of rigorous stress over a period. There are various stages in this period that ultimately lead to burnout. Following are true regarding burnout life cycle – (I) Honeymoon stage is the first stage, in which employees are new to the job / situation and (III) In brownout stage, the employees lose their interest and energy, which is the third stage. These are incorrect – (II) The third stage is burnout stage, in which employees may become suicidal and (IV) Recovery stage is the easiest stage and takes less time.

Answer : (d) Reason :

25.

Planning and organizing are considered as the most important skills required by a manager.

Answer : (b) Reason :

24.

Learning a foreign language may be much more difficult and a longer process than attaining a level of cultural fluency. Following is true regarding the cultural fluency - It is based on the ability to identify, understand and apply cultural variables and It helps a person to communicate just like a member of foreign culture.

Answer : (e) Reason :

23.

Executives are classified based on their decision-making types. Also, the approach to persuade them varies as per their types. Following are incorrect in the case of persuading the controllers - A persuader should challenge the controller directly and The persuader should ask the controller to take a quick decision.

Answer : (c) Reason :

22.

When a message from a specific ego state of a person receives an expected response from the specific ego state of the other person, it is called as complementary transaction.

The invisible clock that is constantly away in our minds forces us to make better choices to manage our time better. Time management is very important in each and every facets of life due to all of the following reasons except It helps in increasing pressure on the employees and thus increase profitability.

Answer : (e) Reason :

In Tata Consultancy services, (TCS) an IT firm, employees are relocated frequently due to the global work environment, which disturbs their work-life balance heavily and ultimately their performance. Decreasing market share could not be termed as a reason for importance of work-life balance.

28.

Answer : (b) Reason :

29.

Answer : (e) Reason :

30.

A crisis is an acute unplanned event that constitutes a real or perceived threat to the public etc. the crisis, which is known as acts of God and cannot be prevented by human being is known as Natural disasters.

Answer : (e) Reason :

38.

Executives can be classified into different groups based on their decision making type. The following are incorrect regarding the thinkers - They do not like arguments, which are quantitative and backed by data, They possess good social skills and Thinkers never take contradictory views in meetings.

Answer : (b) Reason :

37.

The ability to do what is good for the organization and workforce even in the face of difficulties is known as courage.

Answer : (d) Reason :

36.

Chang agents are the people, who are progressive and pioneering and are continually motivated to create better organization. The following are not the characteristics of a change agent - They wait for others to start the change and They do not look for opinions about their ideas.

Answer : (e) Reason :

35.

Executives can be classified into different groups based on their decision making type. The executives, with very strong personalities and are suspicious of data which is against their general belie are classified as Skeptics.

Answer : (b) Reason :

34.

Dr. Berne has described various types of psychological games, which has also got few peculiar names as ‘kick me’ etc. The outcomes for these games are highly unpredictable is incorrect regarding these games.

Answer : (a) Reason :

33.

According to Pradip Khandawalla, there are various techniques adopted for increasing the creativity. The technique, which involves working back on a solution that has been selected for implementation and helps to identify various pitfalls in the solution is called as demolition techniques.

Answer : (b) Reason :

32.

Mind mapping is a popular technique used to stimulate creativity and generate new ideas in an individual. It should use all of the following except map.

Answer : (e) Reason :

31.

The time management matrix designed by Stephen Covey determines the style of planning of managers. The matrix has four quadrants out of which the quadrant II possesses the following characteristics- It is also called as the quadrant of value and Here, managers learn new skills and develops interpersonal relations.

The interpersonal skills of managers are always important while managing conflicts in an organization. The approach to conflict management, in which both the parties involved in the conflict forgo something that they were trying to achieve in order to reach an agreement is called as compromising.

Answer : (b) Reason :

To build up an awareness of the importance of work-life balance in employees, the companies should take following measures – to identify the pitfalls in the work pattern and To provide options like flexi times etc.

39.

Answer : (a) Reason:

40.

Six thinking hat is a technique, becoming increasingly popular nowadays. White hat involves collection of the necessary information, which is neutral without any interpretations and analysis.

Answer : (e) Reason : One of the most important strategies for better time management is delegation. All of the following factors, a manager should consider while delegating the work to its subordinate? I. Nature of work. II. Manager should be specific, while delegating work. III. Time limit of delegation. IV. Reason for delegating the work.

41.

Answer : (e) Reason :

42.

Answer : (d) Reason :

43.

Time logs are used by employees to fill in a detailed account of the time spent at the workplace and can be designed for daily, weekly or fortnightly etc. “It should be used mainly to monitor the employees and for keeping a control on them” is not true regarding time log.

Lateral thinking is an effective technique to stimulate creativity. The following are incorrect regarding lateral thinking - Vertical thinking is not ideal in time of crisis and Lateral thinking looks for nondiverse solutions.

Answer : (e) Reason : In crisis management, communication plays a vital role, and so all organizations should have a proper crisis communication plan. The following are the steps in preparing a crisis communication plan I. Team with cross section of employees should be formed. II. A location should be arranged, where all people can come at the time of crisis. III. The contact list should be regularly updated. IV. The person taking decisions regarding the sensitive information should be identified.

44.

Answer : (d) Reason :

45.

Answer : (d) Reason :

46.

According to Pradip Khandawalla, there are various techniques adopted for increasing the creativity. The technique, which involves generating a large number of ideas and emphasis is laid on quantity rather than quality of ideas is called as ideating techniqu.

Answer : (b) Reason :

48.

A time abuser is a person, who has a constant fear of being evaluated or being questioned about his / her work by a superiors and so resorts to procrastination. They are classified into different types, which show following characteristics - Preemptive person seldom takes care of the quality of the work, The people pleasers are over-committed person and Analyzers could not meet the deadline.

Answer : (c) Reason :

47.

People should be proactive rather than reactive and always try to avoid the stress first. One of the means to avoid the stress is holistic therapies. The following are not true regarding this therapy- These therapies have some side effect, nutrition therapy stresses upon taking right medicines and reflexology involves applying gentle force on the pressure points on forehead.

Kaizen’ is used to bring about an improvement in the operation process and is used to describe minor changes in operations.

Answer : (c) Reason :

The manager must set Specific, Measurable, Achievable, Realistic and Timed goals.

49.

Answer : (c) Reason :

50.

Answer : (c) Reason :

51.

The managers must take note of the qualitative and quantitative standards that are to be maintained in case of the 4Ms.The four resources are manely : (1) Man. (2) Machine. (3) Money. (4) Materials.

The culture of any country and its work place is influenced by five dimensions namely : (1) Power distance (2) Masculinity Vs Femininity (3) Uncertainty Avoidence (4) Individualism Vs Collectivism There is fifth dimension put forward by Hofstede. It is “ Long-term Orientation

Answer :(c) Reason : Communication competency is the capability or proficiency to communicate effectively

52.

Answer : (a) Reason :

53.

Answer : (d) Reason :

54.

Stress that occours due to lack of resources or scarce resources at the workplace is callesd job stress. Some common job stressors are: (1) Difficult clients/ Subordinates/ Superiors/ Colleagues (2) Personal Inadequacy (3) Role conflicts (4) Setting high goals (5) Overwork and deadlines

Answer : (b) Reason :

55.

Positive stress is called eustress It has temporary effects. In this case the student waiting for his results may be under eustress, and once he passes the exam his stress levels come back to normal.

The physical effects of stress are: (1) Increased heart rate and blood pressure (2) Sudden increase or decrease in weight (3) Insomnia (4) Nervous weakness (5) Reduced immunity to common colds and flu (6) Frequent headaches (7) Ulcers and weak digestive system. Increased usage of food, cigarettes, alcohol and drugs comes under psychological affects.

Answer : (c) Reason :

advantages of laughter are: (1) It reduces tension and relaxes facial muscles (2) It releases the endorphins or feel-good hormones in the brain which fight against pain and stress (3) It improves blood circulation (4) It minimizes blood pressure (5) It reduces the respiratory problems of a person (6) It strengthen the body’s immunity by raising levels of disease- fighting cells (7) It helps develop an optimistic attitude.

56.

Answer : (b) Reason :

57.

Answer : (c) Reason :

58.

Meditation is one of the most effective techniques in reducing and avoiding stress. Regular meditation helps in stress reduction. It (1) It enables one to control the thought process (2) It enables one to take effective decisions (3) It helps in physical and mental relaxation (4) It improves concentration

The focus of time management is more in ‘investing time’ in activities or tasks that are important

Answer : (a) Reason : Time logs are used by employees to fill in a detailed account of the time spent at the work place. They can be designed for daily, weekly, or fortnightly use and can help I identifying how many hours an individual spends on actual work.

59.

Answer : (b) Reason :

The good moderator conducting the meeting should ensure that: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13)

60.

The agenda is fixed and only relevant items are included in it The agenda is circulated to members and members come prepared to the meeting with the required material The procedural aspects of the meeting are decided before the meeting and not during the meeting The meeting involves only those who are directly associated or affected by the issue The meeting starts on time in spite of late arrivals of members An appropriate style is adopted All members adhere to the agenda If any irrelevancies crop up, they are handled politely but firmly A person is in charge of taking down the minutes of the meeting and circulating them at the end of the meeting A time limit is specified for each item on the agenda and if the time limit is exceeded the moderator should insist that the issue is discussed later Discipline in attendance, participation, and conduct of the members is monitored The meeting arrives at a decision or a solution There is a follow up to ensure proper implementation of decision taken.

Answer : (c) Reason :

Tips for a manager to handle interruptions: (1) The office environment should be austere and should convey a message of a serious work place (2) A manager should retain a sense of time when talking to unexpected visitors (3) The desk of the manager should face away from the door (4) A manager should have a half-closed door rather than an open door A manager should set aside specific time for meetings and visitors

61.

Answer : (e) Reason : When a person takes more responsibilities than he can handle, he is called a YES man. Such people rarely say ‘no’ so as to avoid confrontations.

62.

Answer : (b) Reason :

The second phase of planning involves taking a wide-angle view of future events and scheduling them. It involves planning and preparing for unforeseen situations

63.

Answer : (a) Reason :

64.

Answer : (e) Reason :

65.

A stimulating , diverse, rewarding, and challenging work environment helps develop the creative thinking ability. An environment in which risk taking and experimentation are encouraged is highly creative.

Answer : (d) Reason :

69.

Inventing stage involves searching for variety of tools, techniques, and methods that might help on out-of-box thinking. Different people use different techniques to stimulate creative ideas.

Answer : (d) Reason :

68.

The ability to produce unusual, novel answers to questions and interpretations of situations. This is called Originality.

Answer : (b) Reason :

67.

Delegation is the process of giving authority to a person to undertake activities or tasks on behalf of another person.

Answer : (c) Reason :

66.

The quadrant I is called the quadrant of crises. It involves a lot of crises handling and results in stress for the managers. Manager in this quadrant should spend more time on planning for important issues without procrastinating.

Extremization technique involve encouraging employees to suggest creative solutions that are different from the conventional ones for certain unforeseen problems.

Answer : (b) Reason :

The four important rules for conducting rainstorming sessions are: (a)

Initially when the participants generate a number of ideas, a manager must ensure that there is no criticism against the ideas or participants (b) The participants must be encouraged to produce ideas in their original form as they occur to them without modifying them in any way (c) The emphasis must be on unusual ideas as they remove mental blocks and help in generating a novel idea The participants must be encouraged to build on each other’s ideas

70.

Answer : (d) Reason :

The negative emotions are: (1) (2) (3) (4) (5) (6) (7)

71.

intention incompetence infidelity insensitivity intrusiveness institutional inevitability

Answer : (c) Reason :

Consequences of the existence of negative emotions at the workplace are : 1. 2. 3. 4. 5.

Low productivity Absenteeism High employee turnover Lack of motivation Increase in customer complaints

6. 7. 8. 9. 10. 72.

Answer : (b) Reason :

73.

Cognition is the mental process of learning, which includes aspects like awareness, perception, interpretation, and judgment.

Answer : (c) Reason :

74.

If a manager asks his subordinate, ‘Do you need anyone to assist in your work?’ And in his mind, he may be thinking, ‘Lazy fellow, he cannot finish that work on time.’ It is an example of Ulterior transaction.

Answer : (c) Reason :

The leadership plan consists of : (1) (2) (3) (4)

75.

Increased wastages in production process Reduction in product quality Increase conflicts Loss of team spirit and creativity Loss of faith in the organization.

Leadership audit Leadership plan Dedication Evaluation.

Answer : (e) Reason : Perform : When people walk, think, and act like leaders, they will slowly begin to feel that they have actually become leaders.

76.

Answer : (a) Reason :

The objectives that a vision should meet are : 1. 2. 3. 4.

77.

Answer : (c) Reason :

78.

Persuasion is a form of communication which is aimed at making a person or a group accept as their own product, person, idea, thing, or opinion that they would otherwise not support

Answer : (c) Reason :

79.

The vision should help the subordinates attain a sense of shared responsibility and significant purpose in the functioning of the organization The leader’s vision represents his/her values. The employees should be able to understand the vision and the values of the leader The vision should be clear and communicated properly The vision should instill enthusiasm among the followers.

Middle level managers yearn for opportunities to demonstrate and develop their talents. Hence they are most likely to take up challenges. Providing the right challenge can motivate talented and capable individuals.

Answer : (b) Reason :

Tips which would help leaders to communicate assertively at the time of a conflict are : 1. 2. 3.

Before making any verbal outburst, they should think about their motives They should state what has happened in clear terms They should explain the effect of the other person’s behavior on themselves and outline what they think needs to be changed They should explain the possible benefits that can be derived from their suggestions

80.

Answer : (c) Reason :

The following types of subordinates have a certain amount of power in relation to the leader. 1. Subordinates who have skills which are difficult to replace 2. Subordinates who have unique or exclusive information or knowledge 3. Subordinates who maintain good relationships with the leaders 4. Subordinates whose jobs are crucial and have a high impact on the performance of the boss Subordinates whose jobs are related to other important jobs in the organization, thus making other important people in the organization indirectly dependent on them.

81.

Answer : (c) Reason :

A leader has to keep in mind the following assumptions in effecting change : Organizations are unique, and so are the working system in them

(1)

(2) Leadership is the engine that drives the vehicle called change in the organization 1 2.

Leading change is a process, not a change Managers in an organization know the direction of change better than outsiders such as consultants 3. Change has to be driven, both bottom-up, and top-down 4. People participation is the key that unlocks change. People support what they create 5. Organizations are systems 6. Change can involve both rational and irrational situations A sense of timing is as important as leadership is, in ensuring change. 82.

Answer : (d) Reason :

83.

Corporate strategy is the prime instrument for ushering in change in an organization.

Answer : (a) Reason :

Points which a leader can adopt to counter resistance to change are : 1. 2. 3.

Leader should not build up improbable expectations in the mind of employees They should be honest with employees while communicating a change It is the leader who should erase all bad past memories of mistrust among departments and teams in the organization and get the people ready to work together in the future amicably 4. Leaders should see that people do not react to a change by overlooking it, hopping that it won’t affect then. As this may amount to authencating this unhealthy practice The leaders should continuously measure the progress of change in quantitative terms. 84.

Answer : (d) Reason :

Characteristics of change agents are : 1. They are able to create an atmosphere which is conductive for change 2. They are able to consider change as an ally and not as something that is to be avoided 3. They are adept at all the rational and emotional aspects of change 4. They do not wait for others to start a change. They themselves start the process 5. They asist in the smmoth progress of change rather than enforcing it forcibly 6. They are able to discard old ideas easily and adopt new ones when the situation demands it 7. They are open to criticism and often look for opinions about their ideas They have the talent to persuade others to accept their ideas.

85.

Answer : (c) Reason :

A smoldering crisis is “any serious business problem which is not generally known within or without the company, which may generate negative news coverage if or when it goes “public” and could result in more than a predetermined amount in fines, penalties, legal damage awards, unbudgeted expenses, and other costs.”

86.

Answer : (e) Reason : steps to prevent a crisis are : 1. Plan for a crisis 2. Formulating strategies for dealing with a crisis 3. Having written plans 4. Establishing clear chains of command. Implementing is incorrect as it is done at the time of crisis.

87.

Answer : (a) Reason : Risk management is the sum of all proactive management-directed activities within a program that are intended to acceptably accommodate the possibility of failures in elements of the program.

88.

Answer : (d) Reason :

89

Cultural fluency is based on the ability to identify, understand, and apply cultural variables that influence the communicative behavior of members of different cultures.

Answer : (e) Reason : Factor for enhancing multi-cultural communication skills are : 1. Objective 2. Style of communication 3. Integrity 4. Message Language barriers

90

Answer : (b) Reason : Stereotypes are certain basic characteristic that distinguish one culture from another.

91

Answer : (c) Reason : Judgment is the ability to evaluate all possible courses of action and use that ability to make decisions based on previous experiences and logic.

92

Answer : (d) Reason : Empathy is the ability to recognize and understand another person’s condition, feelings and motives.

93

Answer : (d) Reason :

94

The techniques to deal with procrastination are slicing technique, balancing aspects technique, incentive technique and group technique.

Answer : (d) Reason : Controllers are more interested in pure facts and the logic of arguments and hate uncertainty and ambiguity.They make snap judgments and curt remarks that can alienate them from others.

95

Answer : (e) Reason : Intrapreneurship is developing innovative can creative ideas within an organization.this means that the organizations must pursue all creative ideas. The management encourages creative ideas from the employees of the organization and outsiders. Management should create an environment where the cost of developing creative ideas is minimized. All the statements are true.

96

Answer : (b) Reason :

Subordinates who have skills, which are easy to replace and subordinates whose jobs are crucial and have a low impact on the boss performance are not the types of subordinates having a certain amount of power in relation to the leader.

97

Answer : (c) Reason : Reflexology involves applying gentle force on pressure points in the hands and feet and it works on the circulatory, nervous and lymphatic systems.

98

Answer : (d) Reason : When the child is hateful or affectionate, spontaneous or playful it is called the natural child.

99

Answer : (d) Reason : The adult ego state constantly verifies the recordings of parent data and the recordings cannot be erased but can only be turned off. It determines the appropriateness of expression and emotions in each situation. Therefore, statement (II) is not true.

100

Answer : (c) Reason : Stress is defined as anything that disrupts the normal person’s physical or mental well-being and occurs when the body performs activities outside its capabilities. < TOP OF THE DOCUMENT >