Listening Dark Background Final

LISTENING 

Listening skills is a key to success in: - interpersonal communication - career - business environment

TYPES OF LISTENING 

Content listening - identify key point - ask questions - verify understanding on the content

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Critical listening - evaluate speaker’s credibility - analyze the message - make judgment

TYPES OF LISTENING 

Active listening - understand emotional situation

- demonstrate involvement - provide non-verbal feedback 

Discriminative listening - identify different sounds

- learn early in life - can cause barriers

TYPES OF LISTENING 

Biased listening - associated with stereotypes - biased opinion - listener hears what they want to hear

BARRIERS IN LISTENING 

Mental Barriers -

pseudo listening distractions inattention closed-mindedness

BARRIERS IN LISTENING 

Physical and Other Barriers -

expectation relationship: superior-subordinate language emotion situational noise

EFFECTIVE SKILLS IN LISTENING     

Paraphrase speaker’s idea Keep an open mind Take notes as necessary Overcome distractions Become actively involve

10 KEY POINTS     

Be involved Maintain eye contact Be open-minded Take notes Paraphrase the speaker’s idea

10 KEY POINTS     

Provide non-verbal feedback Avoid pretending in listening Avoid destructions Do not prejudge Do not be a selective listener