Listening Dark Background

LISTENING  Listening

skills is a key to success in life, career and business

TYPES OF LISTENING  Content

listening - identify key point - ask questions - verify understanding on the content  Critical listening - evaluate speaker’s credibility - analyze the message - make judgment

TYPES OF LISTENING  Active

listening - understand emotional situation - demonstrate involvement - provide non-verbal feedback  Emphatic listening - ask questions with emotion - keep speaker going

TYPES OF LISTENING  Biased

listening - associated with stereotypes - biased opinion - listener hears what they want to hear

BARRIERS IN LISTENING  Mental

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Barriers pseudo listening distractions inattention closed-mindedness

BARRIERS IN LISTENING  Physical

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and Other Barriers expectation relationship:superior-subordinate language emotion situational noise

EFFECTIVE SKILLS IN LISTENING  Paraphrase

speaker’s idea  Keep an open mind  Take notes as necessary  Overcome distractions  Become actively involve

10 KEY POINTS  Be

involved in the conversation  Maintain eye contact and read the body language of the speaker  Do not pretend in listening (pseudo listening)  Avoid destructions by blocking noises  Do not prejudge the content of the message

10 KEY POINTS  Be

open-minded  Take notes as necessary  Paraphrase the speaker’s idea to understand the content of the message  Do not be a selective listener  Acknowledge the speaker by providing feedback