Listening Light Background

LISTENING 

listening skills is a key to success in career and business

TYPES OF LISTENING 



Content listening - identify key point - ask questions - verify understanding on the content Critical listening - evaluate speaker’s credibility - analyze the message - make judgment

TYPES OF LISTENING 



Active listening understand emotional situation - demonstrate involvement - provide non-verbal feedback Emphatic listening - ask questions with emotion - keep speaker going

TYPES OF LISTENING 

Biased listening - associated with stereotypes - biased opinion - listener hears what they want to hear

BARRIERS IN LISTENING 

Mental Barriers - pseudo listening - distractions - inattention - closed-mindedness

BARRIERS IN LISTENING 

Physical and Other Barriers - expectation - relationship:superiorsubordinate - language - emotion - situational noise

EFFECTIVE SKILLS IN LISTENING     

Paraphrase speaker’s idea Keep an open mind Take notes as necessary Overcome distractions Become actively involve

10 KEY POINTS  



 

Be involved in the conversation Maintain eye contact and read the body language of the speaker Do not pretend in listening (pseudo listening) Avoid destructions by blocking noises Do not prejudge the content of the message

10 KEY POINTS   

 

Be open-minded Take notes as necessary Paraphrase the speaker’s idea to understand the content of the message Do not be a selective listener Acknowledge the speaker by providing feedback