Key Performance Indicator: Weekly Progress And Updates
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Key Performance Indicator Weekly progress and updates
Abu Hena Md. Mustafa Kamal
Customer Satisfaction: Email
Concern
Resolution
Regarding low ACD towards Bangladesh destination ||Bangla Trac TT#5724
Hutchison Global (HGC)
Replied to check their profile as many short duration calls are released from source side.
Low ASR towards Bangladesh Mobile Destination
DU Emirates
Replied as there was downstream congestion during the mentioned time frame
Call Failure | Bangla Trac || Bangla Trac TT#5708
Telstra
Replied as most of the calls are released with user behavior causes
Low ACD | Bangla Trac Communications Ltd || Bangla Trac TT#5719
Telstra
Replied with ACD trend graph since we could not replicate any.
Customer Complain: Email
Concern
Feedback
Card SW Reset alarm || Dhaka SBOCX || DHK-XMS
Dialogic
Maintenance contract is out of date. Need to check with account manager
Current Alarm || Init Built In Test Failure alarm for CS1_PRO2
Dialogic
Maintenance contract is out of date. Need to check with account manager
Co-responsibilities of a Node : Issues
Platform
Feedback
BICX CDR push
BICX
Transfer missing CDR to BTRC server in association with Samiul Bhai
Technical Competence: Case
Task
Dialogic XMS server
Learned how to check serial number of a particular card from Al Amin Bhai
BICX CAS server
Learned how to check missing CDRs and detailed procedure to push them.
Personal Development Project Name: FTP server configuration using Linux system Installing appropriate packages for configuration. Editing configuration file Configuration of firewall and SSH Adding server admins for maintenance purpose Testing the server as a client Launching the system
Personal Development
Project: FTP server configuration using Linux system
Installing appropriate packages for configuration. Editing configuration file Launching the system Configuration of firewall and SSH Adding server admins for maintenance purpose Testing the server as a client
Abu Hena Md. Mustafa Kamal
Customer Satisfaction: Email
Concern
Resolution
Regarding low ACD towards Bangladesh destination ||Bangla Trac TT#5724
Hutchison Global (HGC)
Replied to check their profile as many short duration calls are released from source side.
Low ASR towards Bangladesh Mobile Destination
DU Emirates
Replied as there was downstream congestion during the mentioned time frame
Call Failure | Bangla Trac || Bangla Trac TT#5708
Telstra
Replied as most of the calls are released with user behavior causes
Low ACD | Bangla Trac Communications Ltd || Bangla Trac TT#5719
Telstra
Replied with ACD trend graph since we could not replicate any.
Customer Complain: Email
Concern
Feedback
Card SW Reset alarm || Dhaka SBOCX || DHK-XMS
Dialogic
Maintenance contract is out of date. Need to check with account manager
Current Alarm || Init Built In Test Failure alarm for CS1_PRO2
Dialogic
Maintenance contract is out of date. Need to check with account manager
Co-responsibilities of a Node : Issues
Platform
Feedback
BICX CDR push
BICX
Transfer missing CDR to BTRC server in association with Samiul Bhai
Technical Competence: Case
Task
Dialogic XMS server
Learned how to check serial number of a particular card from Al Amin Bhai
BICX CAS server
Learned how to check missing CDRs and detailed procedure to push them.
Personal Development Project Name: FTP server configuration using Linux system Installing appropriate packages for configuration. Editing configuration file Configuration of firewall and SSH Adding server admins for maintenance purpose Testing the server as a client Launching the system
Personal Development
Project: FTP server configuration using Linux system
Installing appropriate packages for configuration. Editing configuration file Launching the system Configuration of firewall and SSH Adding server admins for maintenance purpose Testing the server as a client
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