June 08 Ciaa Newsletter

“Our Profit is Your Success”

June 2008

An Affiliate Of

Fair Housing - First Hand June’s General Membership meeting will feature guest speaker Scott P. Moore. Scott is a former senior trial attorney with the U. S. Department of Justice. Scott widely recognized for his experience in fair housing law and litigation. Scott's practice focuses on the defense and preventive representation of housing providers (including developers, property management companies, nonprofit associations, real estate agents, architects, and engineers) in all fair housing and public accommodation matters. He served as lead counsel on some of the largest pattern or practice cases brought by the United States under the Fair Housing Act against developers of multifamily housing, property management companies, and senior housing providers. Scott now brings his expertise into the private sector to assist housing providers comply with the complex array of requirements under the Fair Housing Act, the ADA, and Section 504 of the Rehabilitation Act. You do not want to miss this important and informative meeting as Scott will share actual case experience with you. Managers, Regionals, leasing and maintenance staff will all benefit from this meeting. Register early!

CIAA Board of Directors Update Deb Lanpher has resigned from the Board due to work constraints. We want to thank Deb for her service on the CIAA Board of Directors. Jennifer Konior of TAB Properties will take the positions of Vice President and PR Chair. Please contact Jennifer at [email protected] to help with the PR Committee. The Board of Directors would like to welcome Heather Benton of Bridlewood Apartments - Daymark Real Estate, as its new Secretary. Heather’s email is [email protected].

Inside Your Newsletter: • • • •

Committee Updates 2008 CIAA Board Members Letter from the President May Meeting Highlights

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New Members

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Vendor Spotlight - ICS Advanced Technologies

Promotions, Positions, and Postings

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Vendor Listings

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NAA Connect

June Meeting Registration 2nd Annual Golf Outing Registration Form

Upcoming Events June General Membership Meeting Wednesday - June 11th Noon Airport Holiday Inn Topic: Fair Housing with Scott P. Moore June Vendor Council Meeting Thursday - June 19th 4:00 pm Chicken Coop Final meeting before the Golf Outing 2nd Annual Golf Outing Friday - July 11th Toad Valley Registration Attached

There will be no General Membership meeting in July due to the Golf Outing

Committee Announcements Education Committee CAM Students: If you haven’t taken your exam, please do so as soon as possible!

Community Analysis notebooks need to be turned in no later than Noon on June 8th. Call Mary Spain at 515-327-0606 to make arrangements to drop off. Vendor Council The Vendor Council is finalizing plans for the Golf Outing. Come out for a day full of fun, networking and lots of prizes. End the day with a great steak dinner and it doesn’t get much better than that! Don’t forget about the other Vendor sponsored events later this year!

Golf Outing and Tournament ~ July 11th ~ Toad Valley Vendor Trade Show ~ October 23rd ~ Airport Holiday Inn Maintenance Olympics and Vendor Social ~ December 10th ~ Airport Holiday Inn

2008 Board Members and Committees President

Rick Koontz, Signature Place

Past President

Melissa Johnson, Olde English Village

Vice President

Education Committee Chair Mary Spain, Apartment Finder Legislative Committee Chair Rick Koontz, Signature Place

Jennifer O’Brien Konior, TAB Properties

Treasurer Lori Young, BH Management Secretary

Heather Benton, Bridlewood Apartments

Vendor Council Co-Chairs

Tom Newton, Gorman Roofing Mary Spain, Apartment Finder Page 2

Membership Committee Chair Lesley Sweet, Knapp Properties Public Relations Committee Chair Jennifer O’Brien Konior, TAB Properties Trade Show Committee Chair Michelle Ogden, Timberland Partners

The bad news is time flies. The good news is you're the pilot. Website: www.ciaahq.org

Letter from the President SYNERGY. “The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects”. How effective is your team’s efforts on a daily basis? Synergy is the key to a successful team - everyone working together for a common goal. Synergy usually arises when two persons with different complementary skills cooperate. The current housing market is confusing at best. Occupancy highs and lows. Less staff to do more work. Changing ownerships. Uncertain future. There are a plethora of issues that tax our strength and tenacity each and every day. So how do we overcome the challenges we’re faced with on a daily basis? We do it by simply working together. Leasing offices and management teams consist of differing personalities and talents. From the manager to the grounds crew, each staff member’s daily functions contribute to the overall success of the property. But can any one of them be successful without the others? Simply, no. Does your associate who answers the phone understand common maintenance issues to be able to anticipate what the resident needs? Does your service staff understand the difficulty of answering the phone and having to explain and uncompleted work request? Are issues disseminated throughout your office so issues can be resolved? Are you, the manager, open to suggestions from your staff? I’ll conclude this letter with a quote from Andrew Carnegie: “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results”. “Success is driven by commitment” Rick Koontz, CIAA President Signature Place Apartments

May General Membership Meeting John Woutat from West Des Moines Emergency Services gave a very informative presentation on emergency response and what we should all do in case of a medical emergency on our properties. Members learned about the mechanics of CPR, what works, what doesn’t, and why. The lesson was timely with pool season upon us. Thanks to all who attended, supporting the efforts of the CIAA and demonstrating a real commitment to their profession.

Make your membership more meaningful by serving on a committee!

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Welcome New Members Welcome to our new Members and Vendor Members. It is a honor to have you join our growing organization.

New Property Members Steve and Deb Jones Hubbell Apartment Living Bristol Apartments

New Vendor Members

Hamlet Apartments

Phillips Floors, Inc.

Rosemont Place Apartments

RealPage, Inc.

Somerset Apartments

Johnstone Supply

Sutton Hill Apartments

Promotions, Positions and Postings Mary Spain has been promoted to Senior Publisher for the Apartment Finder. She is now overseeing publishers in Eastern Iowa, Central Illinois, and Northern Illinois as well as her own publication.

counter to outside sales. Paul Sutton will move from shipping to counter sales. Matt Geers will be the new assistant manager. Brian Schreck has joined the staff as a utility man for the warehouse area.

Mark Rummans has joined Waste Connections as a Sales Representative. Johnstone Supply announces several staff changes and additions. Tim Smith will move from behind the

Contact Cory Paeper from Johnstone Supply if you’re interested in attending the upcoming continuing ed classes that are coming up, or you can simply ask to be added to their email list for upcoming classes.

APARTMENT MAINTENANCE - Cedar Rapids

PROPERTY MANAGER - Des Moines

Prepare apartments for new residents, complete work orders, maintain buildings & grounds. Duties involve electrical, plumbing, appliance repair and painting. Rotating on-call schedule. Full time weekday position with excellent pay & benefits. Must have valid drivers license, auto insurance and reliable transportation. Preemployment drug test and physical required.

Hubbell Apartment Living is seeking an experienced apartment professional to manage residential property including marketing, leasing, resident relations, accounting, & supervise staff. 2 years minimum PM experience with multi-family property, valid IA driver s license/clean driving record required. MS Office, general accounting & excellent communication skills, detail-oriented, must multi-task, meet deadlines under pressure.

Windsor on the River

The Pointe at Cedar Rapids

2200 Buckingham Dr. NW

4025 Sherman St. NE

EEO-M/F/H/V. Medical /dental, 401(k), education program.

Cedar Rapids, IA 52405

Cedar Rapids, IA 52402

Apply at

Fax: 319-396-8307

Fax: 319-393-5753

www.hubbellrealty.com.

Email: [email protected]

Please send new hires, promotions, and job postings to [email protected] for inclusion in the newsletter Page 4

Email: [email protected]

Vendor Spotlight ICS Advanced Technologies ICS Advanced Technologies – Our company specializes in providing MDU amenities that will make your property stand out from the crowd and help you attract and retain the type of residents you desire. ICS currently serves approximately 6000 units in Ames and Des Moines with our bulk services and we support their residents with a full time staff of 25 dedicated professionals. With products including bulk broadband Internet and bulk DIRECTV at prices that will pleasantly surprise you we know we can help make your residents happy. And, as you know, happy residents re-sign their lease. Other areas of ICS expertise include surveillance systems, access control units and audio/video installation and support. While providing all these advanced services, we have not forgotten our roots as a computer support company with a dedicated full time staff capable of providing all of your computer technology needs and the support to make it easy to implement. We want to be your technology partner! ICS Advanced Technologies 235 Alexander Avenue Ames, Iowa 50010

Office: 515.232.4453 Toll-Free: 877.504.7618 Fax: 515.232.4472

Email: [email protected] Web: www.ics-llc.net

Need a Vendor? Call a Member First! A+ Lawn & Landscape

Goalsetter Systems, Inc.

Snider Lawn Care

A.Q. Allstate Pest Control

Gorman Roofing Services

State Farm Insurance

American Family Insurance

Hawkeye Legal Services

Jared Frank Agency

Glen Waterhouse III

ICS Advanced Technologies

Stew Hansen’s Dodge

Apartment Finder

Jetz Service Co.

Stitzell Electric Supply Co.

Big Green Umbrella Media

Johnstone Supply

Sudzy’s Carpet Cleaning

Bragg Handywork

Lawns Plus

Tenant Data

Carpet Pro by Baker Interiors

Marsden Building Maintenance

Transworld Systems, Inc.

Nationwide Office Care

Tub Wrx

Cort Furniture Rental

On the Spot Carpet & Tile

Waste Connections

The Des Moines Register

Performance Leasing

Waste Management

DeWitt Painting

Phillips Floors

Diamond Vogel Paints

Qwest

First Advantage SafeRent

RealPage, Inc.

Furniture Options

Reliable Construction

Gallon, Inc.

Sherwin Williams

All Vendor Member contact information can be found on the CIAA website: www.ciaahq.org

To Become A Vendor Member Contact: Tom Newton at 515-883-0838

[email protected]

If you would like featured in our Vendor Spotlight contact: Rick Koontz at 515-226-2100 [email protected]

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Membership Meeting Registration June 11th, 12 Noon Airport Holiday Inn, Fleur Drive FAIR HOUSING Presented by Scott P. Moore Scott P. Moore is a former senior trial attorney with the U. S. Department of Justice. Scott widely recognized for his experience in fair housing law and litigation. Scott's practice focuses on the defense and preventive representation of housing providers (including developers, property management companies, nonprofit associations, real estate agents, architects, and engineers) in all fair housing and public accommodation matters. He served as lead counsel on some of the largest pattern or practice cases brought by the United States under the Fair Housing Act against developers of multifamily housing, property management companies, and senior housing providers. Scott now brings his expertise into the private sector to assist housing providers to comply with the complex array of requirements under the Fair Housing Act, the ADA, and Section 504 of the Rehabilitation Act.

Cost: $20.00 for buffet lunch Lunch includes meatloaf, mashed potatoes, salad, drink and dessert

Make checks payable to CIAA Fax your reservations to Mary Spain at (515) 327-9104 No later than 12:00 pm on Monday, June 9th Registration Form: Name:

Name:

Name:

Name:

Company / Property Name: City:

Address: Phone:

Fax:

Zip Email:

2nd Annual Golf Outing DATE: Friday July 11, 2008 WHERE: Toad Valley Golf Course TIME: 12:00 NOON Shotgun Start FORMAT: 18 Hole – 4 Person Best Ball COST: $60.00/person (includes green fee, cart, dinner, prizes) Sign up today for the 2008 Central Iowa Apartment Alliance Golf Tournament to be held at Toad Valley Golf Course! This event will be

IZES R P H CAS FOR RS E N N I W TO P 1 2

an 18 Hole 4 person Best Shot. Steak Dinner, awards, cash prizes and giveaways will follow your golf round! Many prizes will be awarded. FOR MORE INFORMATION CONTACT MARY SPAIN @ 327-0606 OR TOM NEWTON @ 883-0838

Registrations must be received no later than June 15th, 2008

Mail registration and payment to: CIAA, 3775 E.P. True Parkway, Suite 263 West Des Moines, IA 50265 Individual sign ups welcome, we’ll place you on a foursome! Name

Phone

Name

Phone

Name

Phone

Name

Phone

Method of Payment

Check

Cash

Connect With NAA ‘Executive’ Track to Debut at 2008 NAA Education Conference & Exposition B y M i c h a e l To m p k i n s , C A P S , C P M , C C I M 2008 National Apartment Association Chairman of the Board Julian LeCraw & Co.

A

n executive track of education sessions and speakers will make its debut this year at the 2008 NAA Education Conference & Exposition held June 26-28 at the Gaylord Palms Resort and Convention Center in Orlando, Fla. The conference features more than 50 education sessions divided into nine education tracks, including Executive, Development & Rehab, Marketing & Leasing, Human Resources, Independent/Small Owner, Specialty Housing, Personal Development, Wild Card! and Shared Interest Groups. Heading the Executive Track lineup is Dr. Marshall Goldsmith, a world authority in helping successful leaders achieve positive, lasting change in behavior for themselves, their people and their teams. Goldsmith has been recognized by the American Management Association as one of 50 great thinkers and leaders who have impacted the field of management over the past 80 years, and by Business Week as one of the most influentional practitioners in the history of leadership development. He has been listed as one of the top 10 educators in the Wall Street Journal and as one of five most respected executive coaches in Forbes. Goldsmith’s latest of 22 books is What Got You Here Won’t Get You There--a New York Times best-seller, the Wall Street Journal No. 1 business book and the Harold Longman Award winner for Business Book of the Year in 2007. In his fast-paced, interactive session, Goldsmith will explain why it can be so difficult for successful leaders to change. Participants will get to practice feed forward--a positive, simple and focused tool for development that is being implemented successfully by leader

around the world. Goldsmith then will share a proven process for leadership development—one that has been validated by research involving more than 86,000 participants. Other Executive sessions include: ■ State of the Industry: U.S. Apartment Market Outlook, with Hessam Nadji, Marcus and Millichap; and Greg Willet, M/PF Yieldstar. These economic experts will shed light on the health of the national and individual markets. ■ The Evolving Role of Women In The Industry, with moderator Alex Jackiw, CPM, CAPS, Buckingham Management LLC, who will discuss the impact women have had on apartment management with panelists Cindy Clare, President, Kettler Management; Erin Ditto, Senior Vice President of Operations, Steven D. Bell and Company; and Michelle Norris, Senior Vice President for Development and Acquisitions, National Church Residences. ■ Insight, Inspiration and Invitation, led by futurist and economist Christopher E. Lee, CEL and Associates, Inc. He will identify and elaborate on the dynamic trends currently reshaping the industry and those on track to do so in the future. ■ 2008 MONITOR Perspective: Passion For Precision, with Ann Clurman, Yankelovich, Inc. Clurman provides thought leadership, strategic vision, business planning and comprehensive oversight to the Yankelovich MONITOR, the longest running, most in-depth study of consumer value and lifestyle trends available anywhere. ■ Choose Wisely, Spend Sensibly: How to Implement Internet Technology Projects that Help Your Bottom Line, with panelists Tamera Berndt, Yardi Systems, Inc.; and Jason Gardner, Property Bridge. The panelists will ask and answer critical questions about how to maximize the impact of Internet technology. Visit www.naahq.org to register and to view a complete schedule of events.