Shift: Morning Sno User Name 1 Rahul 2 Pallavi 3 Raju
Novotel & HICC User & Guest Calls
Department MPL Guest Services Concierge
Problem Description 5 Interfaces to be restart Room:418 Internet problem Outlook is not opening
4 Kiran
Clients
Sales Meet STD phone to be install at G.05
5 Bhaskar
Lacantina
Micros is not working
6 Pavan
Bthe Bar
Check printer is not working
7 Raju
Concierge
Premier lounge printer is not working
8 Pallavi
Guest Services
Room:124 Internet problem
9 Sapna
Events
Delphi is not working
10 Sapna
Events
File Sharing problem
11 Chandu
Clients
Sales Meet phone to be shift to 1.05
12 Chandu
Clients
Need local phone line at O:S-1
13 systems
systems
3064,3124 outgoin to be barr
Action Taken Restarted 5 Interfaces Server socket & server problem-Restarted Wrong login-Relogged on
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas
Installed ext:3064
Working Fine
Srinivas
Restarted the work station
Working Fine
Srinivas
Cable reconnected
Working Fine
Srinivas
Set as default printer
Working Fine
Srinivas
Internet & Phone problem-socket changed
Working Fine
Srinivas
Remapping done network drive
Working Fine
Srinivas
Educated
Working Fine
Srinivas
Given new phone connection
Working Fine
Srinivas
Installed ext:
Working Fine
Srinivas
Deactivated
Working Fine
Srinivas
Shift: Morning Sno User Name 1 Kanchan 2 Sasidhar 3 Pratibha
Novotel & HICC User & Guest Calls
Department IRD Sales Sales
Problem Description Ext:35 padlock ot be remove Mails & Delphi are not working Mails are not working
4 Rajendar
HK
Room:216 internet Socket problem
5 Mustafa
Systems
Accounts printer problem
6 Systems
Systems
Romms Phone&Internet labing to be done
Action Taken Removed Padlock SAV Updation done Renewed account settings
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas
Reconnected the internet socket
Working Fine
Srinivas
Paper-jam--Removed
Working Fine
Srinivas
Pasted in 78 rooms
Working Fine
Srinivas
Shift: Morning Sno User Name 1 Sami 2 Sami 3 Rahul
Novotel & HICC User & Guest Calls
Department Systems Systems MPL
Problem Description IRD KOT printer is not working Registration area need 1 phone line Room:251 phone dead
4 Pallavi
Guest services
Room:218 phone dead
5 Kanchan
IRD
Micros is not working
6 Niharika
Sales
Mails are not working
7 Misra
HR
Internet is not working
8 Rakshit
HR
3 systems are not working
Action Taken I/O replaced Installed 3117 with local outgoing Cable rejointed
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas
Line chord replaced
Working Fine
Srinivas
Restarted the WS
Working Fine
Srinivas
Account renewed
Working Fine
Srinivas
LAN re-enabled
Working Fine
Srinivas
Power loose contact-reconnected
Working Fine
Srinivas
Shift: Morning Sno 1 2 3
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
4 5 6 7 8 9 10 11
Weekly Off (15-Feb-Sunday)
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
4 5 6 7 8 9 10 11
Weelky Off 1st-Mar-Sunday
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno User Name 1 Srihari 2 Rahul 3 Srikanth
Novotel & HICC User & Guest Calls
Department Accounts MPL Accounts
Problem Description 24 mb mail is not going Room:456 internet cable problem 4345 printer paper jam
4 Krishna
MPL
Mr.PAV mails are not working
5 Sami
Systems
1.09 Videoi conference to be install
6 Sami
Systems
Hall:4 need 1 phone line
7 Mythili
Events
Mails are not working
8 Srihari
Accounts
Mails are not working
9 Ramesh
Accounts
Excel is not opening
10 Sami
Systems
Ext:1881 problem
11 Sami
Systems
1.09 VC problem
12 KV Rajesh
Sales
Outlook is not opening
Action Taken Educated Re-fixed the socket Cleaned the prinetr
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas
Given Hotel Manual IP address
Working Fine
Srinivas
Installed the sme
Working Fine
Srinivas
Installed the sme
Working Fine
Srinivas
19 mb file-educated
Working Fine
Srinivas
Account details renewed
Working Fine
Srinivas
Updates installed
Working Fine
Srinivas
Removed padlock
Working Fine
Srinivas
3 times dry run done&Completed
Working Fine
Srinivas
Opened in safe mode
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
8 Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Shift: Morning Sno 1 2 3 4 5 6 7 8 9 10 11
User Name
Department
Novotel & HICC User & Guest Calls Problem Description
Action Taken
Tm/In
Tm/Out
Status Engineer Pending Srinivas Working Fine Srinivas Working Fine Srinivas Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas
Working Fine
Srinivas