Itilv3 Course

ITIL Foundation v3

v 3.0

3-day course 1 day Bridge v2 to v3 AVAILABLE

Course Objectives This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging case study based approach to learning the five core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® Version 3 intermediate level training courses.

Who will benefit from the course?

FOUNDATION nx TRAINING

IT Management • IT Support Staff • IT Consultants Business Managers • Business Process Owner • IT Developers Service Providers • System Integrators. TINU

ENT

N STRATE VICE G ER

• Identify the benefits of implementing ITIL in an organization.

ERATION E OP

SERV ICE

O ITI

VEM

Y

• Identify the key principles and concepts of IT Service Management.

NS

CE IMPRO

IC RV SE

At the end of this course, you will be able to:

TR A

What knowledge and skills will be gained ?

AL SERVI

S

N CO

• Identify the Service Managament processes and how they map to the Service Lifecycle. • Identify the basic concepts and definitions related to Service Lifecycle. • Identify the activities and roles involved with the Service Lifecycle.

SER

VICE

D ESIG N

• Identify the relationship of each component of the Service Lifecycle and how they map to other components. • Identify the factors that affect the effectiveness of the Service Lifecycle.

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