Acknowledgements We would like to express our gratitude and acknowledge the contribution of Stuart Rance and Ashley Hanna of Hewlett-Packard in the production of this glossary.
Note for readers This glossary may be freely downloaded. See http://www.get-best-practice.co.uk/glossaries.aspx for details of licence terms
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ITIL® Glossary of Terms, Definitions Term
Definition (Service Operation)
(Service Strategy) (Service Strategy) (Service Operation) (Service Design) (Service Operation) (Service Strategy) (Service Design) (Continual Service Improvement) (Service Design) (Service Operation) (Service Design) (Service Design) (Service Design) (Service Design) (Service Transition) (Service Strategy) (Service Transition) (Service Transition) (Service Transition)
(Service Operation)
Term
Definition (Service Design) (Service Design) (Service Design) (Service Design) (Service Design) (Service Operation) (Continual Service Improvement) (Continual Service Improvement) • • • (Continual Service Improvement) • • • (Continual Service Improvement) (Service Design)
(Service Transition) (Service Transition) (Service Strategy) (Service Design) (Service Strategy) (Service Design) (Service Design) (Service Strategy) (Service Strategy) (Service Strategy)
Term
Definition (Service Strategy) (Continual Service Improvement) (Service Strategy) • • • (Service Strategy) (Service Strategy) (Service Design) (Service Strategy) (Service Operation) (Service Operation) (Service Operation) (Service Strategy) (Continual Service Improvement) (Continual Service Improvement) (Service Design) (Service Design) (Service Design) (Service Design) (Service Design) (Service Strategy) (Service Strategy) (Service Strategy)
(Service Transition) (Service Transition) (Service Operation)
Term
Definition (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Strategy) (Service Operation) (Service Transition) • • (Service Operation) (Service Operation) (Continual Service Improvement)
(Service Design)
(Service Design) (Continual Service Improvement) (Service Transition) (Service Design) (Service Operation) (Service Design) (Service Transition) (Service Transition) (Service Transition)
Term
Definition (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Continual Service Improvement) (Service Design) (Service Design) (Service Strategy)
(Service Strategy) (Service Strategy) (Service Strategy)
(Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy)
Term
Definition (Service Strategy) (Service Operation) (Service Transition)
(Service Transition) (Service Strategy) (Service Design) (Service Operation) (Service Design) (Service Design) (Service Operation) (Service Operation) (Service Strategy) (Service Operation) (Service Design) (Service Design) (Service Operation) (Service Transition) (Service Strategy) (Service Strategy) (Continual Service Improvement) (Continual Service Improvement) (Service Transition) (Service Transition)
Term
Definition (Service Transition) (Service Operation) (Service Operation) (Service Strategy) (Service Strategy) (Service Transition) (Service Operation) (Service Operation) (Availability Management)
(Service Strategy) (Service Operation) (Service Operation) (Service Design) (Service Design) (Service Design) (Continual Service Improvement) (Service Strategy) (Service Operation)
(Service Strategy) (Service Design) (Service Operation) • •
Term
Definition (Service Operation) (Continual Service Improvement) (Service Design) (Service Operation) (Service Operation) (Service Design) (Service Operation) (Service Design) (Service Operation) (Service Transition) (Service Operation) (Service Operation) (Service Operation) (Service Strategy) (Service Design) (Service Design) (Service Design)
(Service Design) (Service Operation) (Service Design)
(Service Strategy) (Service Strategy) (Service Strategy)
Term
Definition
(Service Design) (Service Operation) (Continual Service Improvement)
(Continual Service Improvement) (Service Design) (Continual Service Improvement) (Continual Service Improvement) (Service Operation) (Service Operation) (Service Operation) (Service Design) (Service Design)
(Service Strategy)
(Service Operation) (Service Strategy) (Service Operation) (Continual Service Improvement) (Continual Service Improvement) (Service Transition) (Service Transition) (Service Operation) (Service Operation) (Service Operation)
Term
Definition • • • (Service Strategy) (Service Transition) (Service Transition) (Service Design) (Service Operation) (Service Strategy)
(Service Strategy) (Service Strategy) (Continual Service Improvement) (Service Design) (Service Design)
(Continual Service Improvement) (Service Design)
(Service Operation) (Service Operation) (Service Strategy) (Service Strategy) (Service Strategy)
Term
Definition (Service Strategy) (Service Strategy) (Service Operation)
(Service Design) (Continual Service Improvement) • • (Service Operation)
(Service Strategy)
(Service Strategy) (Service Operation) (Service Operation) (Service Operation) (Service Strategy) (Service Design) (Service Strategy) (Continual Service Improvement) (Service Transition) (Continual Service Improvement) (Service Design)
Term
Definition (Service Design)
(Service Strategy) (Service Transition) (Service Operation) (Service Operation) (Service Operation) (Service Operation) (Service Operation) (Service Operation)
(Service Strategy)
(Service Transition) (Service Transition) (Service Transition) (Continual Service Improvement) (Continual Service Improvement) (Service Design) (Continual Service Improvement) (Service Operation) (Service Design) (Service Design) (Service Operation)
Term
Definition (Service Design) (Service Operation) (Service Operation)
(Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Transition) (Service Design) (Continual Service Improvement) (Service Transition) (Service Operation) (Service Transition) (Service Operation) (Service Design) (Service Design) (Service Operation) (Service Strategy)
(Service Operation) (Service Transition) (Service Strategy) (Continual Service Improvement) (Service Design)
Term
Definition (Service Operation)
(Service Transition) (Service Operation) (Service Operation)
(Service Operation)
(Service Strategy) (Service Operation) (Service Transition) (Service Strategy) (Service Transition) (Service Design) (Continual Service Improvement) (Service Design) (Service Strategy) (Service Design) (Service Design) (Service Operation) (Service Design) (Service Design) (Continual Service Improvement) (Continual Service Improvement)
Term
Definition (Service Transition) (Service Design) (Continual Service Improvement) (Service Design) (Continual Service Improvement) (Service Strategy) (Service Design) (Continual Service Improvement) (Service Design) (Continual Service Improvement) (Service Operation)
(Service Operation) (Continual Service Improvement) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Service Strategy) (Continual Service Improvement) (Service Operation) (Service Strategy) • • • (Service Strategy) (Service Transition) (Service Strategy)
Term
Definition (Service Transition) (Service Strategy) (Service Strategy) (Service Design) (Continual Service Improvement) (Service Operation) (Service Design) (Continual Service Improvement) (Service Operation) (Service Design) (Continual Service Improvement) (Service Design) (Continual Service Improvement) (Service Transition)
(Service Transition) (Service Operation) (Service Design) (Service Design) (Service Transition) (Service Operation) (Service Strategy) (Service Strategy) (Service Operation) (Service Strategy) (Service Design) (Service Design) (Service Design) (Service Strategy)
Term
Definition (Service Operation) (Service Design) (Service Operation) (Service Strategy) (Continual Service Improvement) • • •
(Service Strategy) (Service Operation) (Continual Service Improvement)
(Continual Service Improvement) (Service Design) (Service Transition) (Service Transition) (Service Operation)
(Service Design) (Service Strategy) (Service Strategy) (Continual Service Improvement) (Service Transition) (Service Transition) (Continual Service Improvement) (Service Strategy)
Term
Definition (Service Strategy) (Service Strategy) (Service Design) (Service Strategy) (Service Transition) (Service Design) (Service Design) (Service Design)
(Service Strategy) (Service Strategy) (Service Transition) (Service Strategy) (Service Strategy) (Continual Service Improvement) (Service Strategy) (Service Strategy) (Service Transition) (Service Transition) (Service Transition) (Service Design)
(Service Strategy)
(Service Operation)