Issues And Problem Solving Management

Problem Solving Management & Issues….     

Ankur Srivastava Md. Ahmad Ali Santosh Phani sarma Parveen

Problem? 

A problem is an obstacle which makes it difficult to achieve a desired goal, objective or purpose. It refers to a situation, condition, or issue that is yet unresolved.

Problem Solving A systematic approach to defining the problem and creating a vast number of possible solutions without judging these solutions.

Problem Solving Framework……  

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Look at potential causes for the problem Identify alternatives for approaches to resolve the problem Select an approach to resolve the problem Plan the implementation of the best alternative Monitor implementation of the plan Verify if the problem has been resolved or not

Goal Of Problem Management Activities…..   

Problem control Error control Proactive problem management

Problem Management Approaches…..  

Reactive problem management Proactive problem management

Reactive Problem Management….  

Identification and Recording Classification

Proactive Problem Management…..  

Trend Analysis Targeting Preventative Action

Problem Solving Skills     

Making judgment Analytical Skill Decision Making Collecting Information Planning

Problem Solving People ✪

Experts.

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People who know the area of knowledge thoroughly. Solving problems becomes more natural.

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People who can think of alternatives even when no clear solutions seems apparent.

Issues?     

Bug Improvement New Feature Task Customer

Questions?

Thank You…