Iso 9001 2000 - What Is It!

ENRICH CONSULTANTS Management Consultancy and Training services Consultancy & Training Services – ISO Standard - in QMS, EMS, HACCP, etc.

Process Oriented Approach Why? Why? The synonym of existence for an organization is customer oriented… providing the product [tangible] or a service [Implicit]. To keep and enlarge the customer base with an aim to keep them satisfied – the organization’s product or service needs to meet the requirements of Quality Management Service - QMS. ISO 9001:2000 – A Process Oriented Approach - provides tried and tested framework for taking a systematic approach to manage the business processes – organizations activities - so that they consistently turn out products or services conforming to customers expectations. This can lead to consistency in product or service delivery to the customers and to augment in business growth.

QUALITY MANAGEMENT PRINCIPLES (Guidance to management to lead and operate an organization successfully)

International Organization for Standardization (ISO) has adopted the eight universally accepted quality management principles to serve as the foundation for all the requirements of ISO 9001:2000 standard. All the requirements of ISO 9000:2000 are related to one or more of these principles 1. 2. 3. 4. 5. 6.

Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement

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ENRICH CONSULTANTS Management Consultancy and Training services Consultancy & Training Services – ISO Standard - in QMS, EMS, HACCP, etc.

7. Factual approach to decision making 8. Mutually beneficial supplier relationship

1. CUSTOMER FOCUS Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

2. LEADERSHIP Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives.

3. INVOLVEMENT OF PEOPLE People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organisation’s benefit.

4. PROCESS APPROACH A desired result is achieved more efficiently when activities and related resources are managed as a process.

5. SYSTEM APPROACH TO MANAGEMENT Identifying, understanding and managing interrelated processes as a system, contributes to the organization’s effectiveness and efficiency in achieving its objectives.

6. CONTINUAL IMPROVEMENT Continual improvement of the organisation’s overall performance should be a permanent objective of the organisation.

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ENRICH CONSULTANTS Management Consultancy and Training services Consultancy & Training Services – ISO Standard - in QMS, EMS, HACCP, etc.

7. FACTUAL APPROACH TO DECISION MAKING Effective decisions are based on the analysis of data and information.

8. MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS An organisation and its suppliers are inter-dependent and a mutually beneficial relationship enhances the ability of both to create value.

These considerations on overall performance of the organization may impact: 1. 2. 3. 4. 5. 6. 7. 8.

Customer Loyalty Repeat business and referral Operational results such as revenue and market share Flexible and fast response to market opportunities Cost and cycle times through effective and efficient use of resources Alignment of processes which will best achieve desired results Competitive advantage through improvement organizational capabilities Understanding and motivation of people towards the organizations goals and objectives, as well as participation in continual improvement 9. Confidence to interested parties of the effectiveness and efficiency of the organization. There is very close match between the eight quality management principles and the Business Excellence Model, which is used to assess the overall strengths of an organization and measure its progress towards “Best in Class “

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