ISO 9000 1 SULABH SHARMA(08 PG 347) DEBNARAYAN BANERJEE(08 PG 299) PRINCY JAIN(08 PG 332)
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What Is ISO 9000? 2
Founded in 1946 in Geneva, Switzerland. ISO 9000 is an internationally recognised quality management system developed
by ISO (International Organisation for Standardisation).
ISO standards provides the foundation on which you can build your quality
management and quality assurance systems, so you may ultimately achieve a high level of success.
ISO 9000 series is the only system accepted internationally. For those companies whose quality systems are on the low end of a TQM
continuum, ISO may be a starting place on the road to actually achieving a TQM system.
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What Is ISO 9000? 3
Certification also has the advantage of putting the organization on a level field
with the competition worldwide.
It is valid for a period of three years. Standard based on 8 quality management principles:
Customer focus organisation Leadership Involvement of people Process approach System approach to management Continuous improvement Factual approach to decision making Mutually beneficial supplier relationship
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Process approach model Continual improvement of the Quality management system Management responsibility
Customer Requireme nts
Resource management
Product realization
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Measurement, analysis and improvement
Customer Satisfaction
Product
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Who requires ISO 9000? 5
Credible suppliers Major customers Government agencies Retailers
NO LONGER A FEATURE - INCREASINGLY AN EXPECTATION
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ISO 9000 series 6
STANDARD
CONTENT
ISO 9000
Provides definition and concepts. All industries including software Explains how to select other development standards for a given business
ISO 9001
Quality assurance in design, development, production, installation and servicing
ISO 9002
Quality assurance in production and installation
ISO 9003
Quality assurance in test and inspection
ISO 9004
Quality management and quality system elements
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APPLICATION
Engineering and construction firms, manufacturers that design, develop, install and service products Companies in the chemical process industries that are not involved in product design or after sales service Small shops, divisions within a firm, equipment distributors that inspect and test supplied products All industries April 23, 2009
ISO 9001:2000 requirements 7
1. 2. 3. 4. 5. 6. 7. 8.
Scope Normative reference Terms and definitions Quality management system Management responsibility Resource management Product realisation Measurement, analysis and improvement
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Scope and Normative Reference 8
Scope:
The specified requirements are generic and applicable to all organizations, regardless of their type and size. Normative Reference:
‘ Supplier
Organization
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Customer ’
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Quality management system 9
General requirements
Identify QMS processes Sequence & interaction of processes Criteria & measures for effective operation Information to support processes Measure, monitor, analyse, action & improvement General documentation requirements Procedures Other documents
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Management responsibility 10
Management commitment Customer focus Quality policy Planning
• Administration Responsibility & authority Management representative Internal communication Quality manual Control of documents Control of quality records
Quality objectives Quality planning Permissible exclusions • Management review Resources Inputs (results) Continual Outputs (actions /resources) improvement
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Resource management 11
Provision of resources
Relating to QMS Customer satisfaction Human resources Competency Training Effectiveness of training Contribution to quality objectives Staff records
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• Facilities Workspace & facilities Equipment, hardware, software • Work environment Human & physical factors
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Product realisation 12
Planning of realisation
• Purchasing processes Control Customer related processes Information Design & development Verification Planning • Production & service operations Inputs Control Identification & traceability Outputs Customer property Review Preservation Verification Measuring & monitoring Validation
Changes
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Measurement, analysis & improvement 13
Planning Measurement & monitoring
Customer satisfaction Internal audit Processes Product Control of nonconformity Analysis of data
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Measurement, analysis & improvement (continued) 14
Improvement
Planning for continual improvement Corrective action Identifying non-conform. Causes Solutions Action Results Review
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Preventive action Potential
nonconformance Preventive actions Results of actions Review
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What Are The Benefits? 15
Sound quality system Single systems audit Eligibility for tenders Evidence of compliance Recognition of standard achieved Opportunity to improve existing processes A process for continual improvement Greater customer loyalty Greater productivity and cost reduction
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Implementing ISO 9000 Quality Management System 16
The 14 essential steps Step 1: Top management commitment Step 2: Establish implementation team Step 3. Start ISO 9000 awareness programs Step 4: Provide Training Step 5. Conduct initial status survey Step 6: Create a documented implementation plan Step 7. Develop quality management system documentation Step 8: Document control Step 9. Implementation Alliance Business School
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Implementing ISO 9000 Quality Management System( contd..) 17
Step 10. Internal quality audit Step 11. Management review Step 12. Pre-assessment audit Step 13. Certification and registration Step 14: Continual Improvement
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ISO 9000 vs. BALDRIDGE AWARD 18
ISO 9000 SERIES
A basic standard, minimal
requirement Limited in scope Designed to be inclusive, not exclusive
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THE BALDRIDGE AWARD
•Truly a TQM system, more comprehensive in approach •Addresses the Human Resource dimension •Very specific. The guidelines spell out what is expected in detailed language
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ISO 9000 Certification 19
WS insulators, Chennai was the first company from India to get
ISO 9000 certification followed by TVS group. There are 31000 ISO 9000 certified companies in India as on
January 2009.
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