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© 2014 IBM Corporation
Honda Motors SAP AMS – Induction Document
Client Overview /Background Honda is a Japanese multinational corporation primarily known as a manufacturer of automobiles, motorcycles and power equipment. Honda has been the world's largest motorcycle manufacturer since 1959, as well as the world's largest manufacturer of internal combustion engines producing more than 14 million internal combustion engines each year. Honda became the second-largest Japanese automobile manufacturer in 2001. Honda is the eighth largest automobile manufacturer in the world.
Contract Overview Honda GSP program was initiated in 2012 to integrate the financial systems for Honda subsidiaries all over the world. Under this program all the Honda subsidiaries all over the world will have a common SAP instance with servers located in Torrance US. The financial data will be routed through this system for consolidation and centralized reporting. The GSP program has been rolled out in Waves with the first wave involving Japan. Japan went live in April ‘14 and US will go live in Nov’14 as a part of second wave. Transition is in progress for 2nd wave. Modified version of Project SOW is available in following link of IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_9775439 2
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Contract Overview / SLA –SLO Details 2 categories of contractual SLA is applicable for the project SLA -1- Initial Response Time and Resolution Time of Tickets Severity Lethevel
Target for Initial Response time
Target for Resolution Time
SLA
SEV1
15 min
2 hours* / 4 hours**
98%
SEV2
30 min
4 hours* / 8 hours**
98%
SEV3
2 hours***
16 hours***
98%
SEV4
24 hours***
72 hours ***
98%
SEV5
24 hours***
240 hours ***
98%
SLA -2：System up time / Unplanned system down time Severity Level
Item
System operating time (exclude planned down time)
Target
Evaluation
99.8%
Monthly
Once
Latest 3 months
Up time Number of unplanned downtime events Number unplanned (Exclude planned down time, system down which was down time not caused by AMS work)
Besides these another 25 SLOs are also applicable on specified KPIs Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Service Timing Onsite Service Hours From Monday 09:00 JST to Saturday 10:00 JST. From Saturday 10:00 to Monday 09:00 JST . During weekend, when Honda and IBM agree on working for weekend, **Target Resolution Time is to be applied, and when Honda and IBM don’t agree on working for weekend such work is not counted as scope for SLC payment. SLA Counting is stopped at Saturday 10:00 hours JST (6:30 IST) and restart from Monday 09:00 hours JST (5:30 IST) Monitoring service is provided 24 hours / 7 days per week without any break
Support outside of Onsite Service Hours” is by Remote work using the network access provided by Honda to connect from outside the office for Severity 1 & 2 incidents only. In India, there is no connectivity from out side of the office, thus only support on the phone as applicable
Specific Workspace Information Project is operated from Chennai & Noida location • Address :Chennai – DLF IT Park , Tower :1A ,Ground Floor, Mount Poonamallee Road, Ramapuram, Chennai : 89 • Address: Noida - IBM Tower , A-26 , Sector -62 ,4th Fl ,Gautam Budh Nagar,UP - 201307 Project is operated from One- Network ,B port only in specified workstations . Desktop side support is only applicable with no work from home facility under any circumstance.
4
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Organization Structure – IBM JP , IBM US & IBM India
The updated version of Organisation structure is available in following link of IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_9850664 Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
GSP CoE Organization Chart Below is the link to the CoE Organization. There is a document to describe what is the role definition of each CoE member. http://hondateamlink.ham.am.honda.com/hna/sites/GSP_Prod_Support/Key%20Proj ect%20Documents/Forms/AllItems.aspx?RootFolder=%2Fhna%2Fsites%2FGSP%5 FProd%5FSupport%2FKey%20Project%20Documents%2FCoE&FolderCTID=0x012 00065920A6D82DEAA4EBF608E2D17A62E1B&View=%7BA8A4C962%2DCCFB% 2D48FD%2DA0FD%2DCA9747CE1D19%7D GSP CoE Org Chart.pptx The slides 11, 12, 17, BPO names are listed for all regions GSP CoE Role Definition.pptx Also, please search in the GSP Support Contact whenever it is required to reach out to the CoE Members. <Support Contact> http://hondateamlink.ham.am.honda.com/hna/sites/GSP_Prod_Support/Lists/Project %20Contacts%201/Allitemsg.aspx#InplviewHashcfe767b0-ebfd-4962-b90f0027eb46a79a=ShowInGrid%3DTrue Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Tools Information & Usage Remedy – This Tool is used for analysis of incidents tickets and raising issue for any of the non ‘
performance of system - Refer to Incident Management Process in next slide. SharePoint – This Tool is used for execution of Change Request: RFC, Problem Tickets / Service Requests .
RFC is required for Minor Enhancement to make change in development environment which is identified as gap or new requirement. (Refer to Change Management Process in next slide) Problem Ticket is used when in-depth analysis is required for any ticket ((Refer to Problem Management Process in next slide)
IPWC – IBM Tool for keeping all project related Process documents. ILC – IBM Labor clocking RevTrack – This tool is used for SAP transport management to approve & move transports from development environment to Production Environment.
Zena – This tool is used for BI batch job monitoring
Solution Manager – SOLMAN is used for Technical documentation for all project objects Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Systems
SAP System
Currently below SAP Systems are in scope for monitoring – 1. ECC 2. BW 3. GRC 4. BOBJ 5. EP 6. PI/PO & below Bolt-on systems are in scope for availability monitoring 1. RevTrac ABAP Java 2. uPerform System System System Bolt-on
Bolt-on
ECC BW GRC EP PI/PO BOBJ Rev-Trac uPerform
X X X X X X X X
Landscape Currently systems in below landscape 1. Development 2. Quality 3. Training 4. Pre – Production* 5. Production Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Delivery Processes Scope of Project : AMS & Minor Enhancement. Details are available in SOW Project delivery processes are defined by client and updated version is available in following location of IPWC
Major Processes – Incident Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Major Processes – Change Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Major Processes – Problem Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Related Important Information Project DB ID : IN-14-08254 Project BMS Code/ILC Code : OHAZZ0 - Japan , OHBAA0 – US Project Work Item : NUOHAZZ0 - Japan, NIOHBAAO - US Project Activity Codes are defined for different kind of support works . Default Activity code to be used Incident . For any queries, please contact your leads.
45 hours to be booked in ILC on weekly basis . ILC is required to submit within Wednesday of every week. Hours Plan is required to submit in PMP tool in same code on regular basis. Project Shift Claims are to be applied in HRMS with approval within one month of shift. Project Shift Cab Expenses are to be claimed in WWER Tool within 15 days of shift. Before starting of shift travel, concurrence /approval to be made available from Project PMO. The cab expenses are reimbursed for Project specific shift travel . After joining all new resources have to take prior approval for expense limit from Project Manager .Request is required to be raised to PMO in specified template . All Women employee have to avail Women Safety Cab for any odd hours shift , In that case ; no separate cab expenses will be charged to Project .
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Shift Roaster & Vacation Planner Project Shift Roster of following month is prepared & shared during the last week of every month. Updated version is kept in client sharepoint . Sample Roster is available below. Japan Roster https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8871034 Basis and Security Roster https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8871030
Onboarding After Onboarding team specific KT process is required to complete by all consultants as per guidance of Team lead . This KTs covers both Project specific Process & Technical KT. Offshore DPE generally send Onboarding request to client . PMO team & Security team on collaboration start creating User IDs of new users in all environments just after approval of onboarding . No action is required from new joiners except checking the access notification.
Client Specific Security & DS&P Trainings are required to completed by all new members within 7 days of joining the project before initiation of ID creation process. Below is the link to the mandated security trainings in IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550734 - zip file [08.Security.zip]
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Honda Motors SAP AMS – Induction Document
Client Overview /Background Honda is a Japanese multinational corporation primarily known as a manufacturer of automobiles, motorcycles and power equipment. Honda has been the world's largest motorcycle manufacturer since 1959, as well as the world's largest manufacturer of internal combustion engines producing more than 14 million internal combustion engines each year. Honda became the second-largest Japanese automobile manufacturer in 2001. Honda is the eighth largest automobile manufacturer in the world.
Contract Overview Honda GSP program was initiated in 2012 to integrate the financial systems for Honda subsidiaries all over the world. Under this program all the Honda subsidiaries all over the world will have a common SAP instance with servers located in Torrance US. The financial data will be routed through this system for consolidation and centralized reporting. The GSP program has been rolled out in Waves with the first wave involving Japan. Japan went live in April ‘14 and US will go live in Nov’14 as a part of second wave. Transition is in progress for 2nd wave. Modified version of Project SOW is available in following link of IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_9775439 2
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Contract Overview / SLA –SLO Details 2 categories of contractual SLA is applicable for the project SLA -1- Initial Response Time and Resolution Time of Tickets Severity Lethevel
Target for Initial Response time
Target for Resolution Time
SLA
SEV1
15 min
2 hours* / 4 hours**
98%
SEV2
30 min
4 hours* / 8 hours**
98%
SEV3
2 hours***
16 hours***
98%
SEV4
24 hours***
72 hours ***
98%
SEV5
24 hours***
240 hours ***
98%
SLA -2：System up time / Unplanned system down time Severity Level
Item
System operating time (exclude planned down time)
Target
Evaluation
99.8%
Monthly
Once
Latest 3 months
Up time Number of unplanned downtime events Number unplanned (Exclude planned down time, system down which was down time not caused by AMS work)
Besides these another 25 SLOs are also applicable on specified KPIs Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Service Timing Onsite Service Hours From Monday 09:00 JST to Saturday 10:00 JST. From Saturday 10:00 to Monday 09:00 JST . During weekend, when Honda and IBM agree on working for weekend, **Target Resolution Time is to be applied, and when Honda and IBM don’t agree on working for weekend such work is not counted as scope for SLC payment. SLA Counting is stopped at Saturday 10:00 hours JST (6:30 IST) and restart from Monday 09:00 hours JST (5:30 IST) Monitoring service is provided 24 hours / 7 days per week without any break
Support outside of Onsite Service Hours” is by Remote work using the network access provided by Honda to connect from outside the office for Severity 1 & 2 incidents only. In India, there is no connectivity from out side of the office, thus only support on the phone as applicable
Specific Workspace Information Project is operated from Chennai & Noida location • Address :Chennai – DLF IT Park , Tower :1A ,Ground Floor, Mount Poonamallee Road, Ramapuram, Chennai : 89 • Address: Noida - IBM Tower , A-26 , Sector -62 ,4th Fl ,Gautam Budh Nagar,UP - 201307 Project is operated from One- Network ,B port only in specified workstations . Desktop side support is only applicable with no work from home facility under any circumstance.
4
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Organization Structure – IBM JP , IBM US & IBM India
The updated version of Organisation structure is available in following link of IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_9850664 Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
GSP CoE Organization Chart Below is the link to the CoE Organization. There is a document to describe what is the role definition of each CoE member. http://hondateamlink.ham.am.honda.com/hna/sites/GSP_Prod_Support/Key%20Proj ect%20Documents/Forms/AllItems.aspx?RootFolder=%2Fhna%2Fsites%2FGSP%5 FProd%5FSupport%2FKey%20Project%20Documents%2FCoE&FolderCTID=0x012 00065920A6D82DEAA4EBF608E2D17A62E1B&View=%7BA8A4C962%2DCCFB% 2D48FD%2DA0FD%2DCA9747CE1D19%7D GSP CoE Org Chart.pptx The slides 11, 12, 17, BPO names are listed for all regions GSP CoE Role Definition.pptx Also, please search in the GSP Support Contact whenever it is required to reach out to the CoE Members. <Support Contact> http://hondateamlink.ham.am.honda.com/hna/sites/GSP_Prod_Support/Lists/Project %20Contacts%201/Allitemsg.aspx#InplviewHashcfe767b0-ebfd-4962-b90f0027eb46a79a=ShowInGrid%3DTrue Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Tools Information & Usage Remedy – This Tool is used for analysis of incidents tickets and raising issue for any of the non ‘
performance of system - Refer to Incident Management Process in next slide. SharePoint – This Tool is used for execution of Change Request: RFC, Problem Tickets / Service Requests .
RFC is required for Minor Enhancement to make change in development environment which is identified as gap or new requirement. (Refer to Change Management Process in next slide) Problem Ticket is used when in-depth analysis is required for any ticket ((Refer to Problem Management Process in next slide)
IPWC – IBM Tool for keeping all project related Process documents. ILC – IBM Labor clocking RevTrack – This tool is used for SAP transport management to approve & move transports from development environment to Production Environment.
Zena – This tool is used for BI batch job monitoring
Solution Manager – SOLMAN is used for Technical documentation for all project objects Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Systems
SAP System
Currently below SAP Systems are in scope for monitoring – 1. ECC 2. BW 3. GRC 4. BOBJ 5. EP 6. PI/PO & below Bolt-on systems are in scope for availability monitoring 1. RevTrac ABAP Java 2. uPerform System System System Bolt-on
Bolt-on
ECC BW GRC EP PI/PO BOBJ Rev-Trac uPerform
X X X X X X X X
Landscape Currently systems in below landscape 1. Development 2. Quality 3. Training 4. Pre – Production* 5. Production Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Delivery Processes Scope of Project : AMS & Minor Enhancement. Details are available in SOW Project delivery processes are defined by client and updated version is available in following location of IPWC
Major Processes – Incident Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Major Processes – Change Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Major Processes – Problem Management Process https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550740
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Related Important Information Project DB ID : IN-14-08254 Project BMS Code/ILC Code : OHAZZ0 - Japan , OHBAA0 – US Project Work Item : NUOHAZZ0 - Japan, NIOHBAAO - US Project Activity Codes are defined for different kind of support works . Default Activity code to be used Incident . For any queries, please contact your leads.
45 hours to be booked in ILC on weekly basis . ILC is required to submit within Wednesday of every week. Hours Plan is required to submit in PMP tool in same code on regular basis. Project Shift Claims are to be applied in HRMS with approval within one month of shift. Project Shift Cab Expenses are to be claimed in WWER Tool within 15 days of shift. Before starting of shift travel, concurrence /approval to be made available from Project PMO. The cab expenses are reimbursed for Project specific shift travel . After joining all new resources have to take prior approval for expense limit from Project Manager .Request is required to be raised to PMO in specified template . All Women employee have to avail Women Safety Cab for any odd hours shift , In that case ; no separate cab expenses will be charged to Project .
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
Project Shift Roaster & Vacation Planner Project Shift Roster of following month is prepared & shared during the last week of every month. Updated version is kept in client sharepoint . Sample Roster is available below. Japan Roster https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8871034 Basis and Security Roster https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8871030
Onboarding After Onboarding team specific KT process is required to complete by all consultants as per guidance of Team lead . This KTs covers both Project specific Process & Technical KT. Offshore DPE generally send Onboarding request to client . PMO team & Security team on collaboration start creating User IDs of new users in all environments just after approval of onboarding . No action is required from new joiners except checking the access notification.
Client Specific Security & DS&P Trainings are required to completed by all new members within 7 days of joining the project before initiation of ID creation process. Below is the link to the mandated security trainings in IPWC https://w3-08.ibm.com/software/ipwc/in/goto.do?detail=FI_8550734 - zip file [08.Security.zip]
Let’s build a smarter planet.
HONDA and IBM confidential |
© 2014 IBM Corporation
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