[amsp105] Honda Gsp Ams Time Reporting Process.ppt

Time Reporting Process （v1.0) (Honda)

© 2014 IBM Corporation

Edited

Introduction Definition of service

The purpose of the Time Reporting process is to record, collect and report time spent on AMS and Non AMS activities by GSP AMS team members.

Intended Audience (AMS part)

Everyone in AMS Team

Related Document

N/A

Tool

 JP: Time Reporting Tool (Excel)  US, INDIA: ILC

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Table of Content

1. 2. 3. 4. 5. 6.

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Edited

Time Reporting Scope Time Reporting Role and Responsibilities Time Reporting Process AMS Activity Code Time Reporting Tool Guide FAQ

© 2014 IBM Corporation

1. Scope of Time Reporting

3

Service Components Scope

AMS Steady States Service – Application Enhancement Service – Application Maintenance Service – Technical Service – Security Service – Oracle DB Logical Maintenance Service – Preventative Maintenance Service – Monitoring Service – AMS Project Management Service

Actor Scope

Everyone in the project

Pending Change

© 2014 IBM Corporation

2. Time Reporting Role & Responsibilities

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Edited

Role

Role in Project

Responsibility

Time Recorder

DPE Global/Regional Managers PMO Functional Consultants Technical Members

 Record Time at the end of Each Week

Time report Verifier

Technical Leaders

 verify team member weekly, monthly Time spent  Supervise team member for adjustment when correction is need

Weekly, Monthly Time Report Preparation Responsible

PMO

 Ensure Time Recording is completed within dead line  Consolidate Weekly Time Record Information  Prepare Weekly Time Spent Report per Each Team Member, per each Service.  Request Report Verifier for Weekly Time Spent Report Confirmation

© 2014 IBM Corporation

Edited

3.1 Time Reporting Process – Weekly IBM AMS Reg. Mgr, PMO, Funct. Cons., Tech

1.1 Record Daily Time Spent

1.2 Complete Wkly Time Recording

Team Leader

Japan

PMO

TOOL

Reg. Mgr, PMO, Funct. Cons., Tech

2.2 Adjust Record per TL advice

5. Use wkly Rpt in internal meeting

2.1 Validate team Wkly Time Rcd

5. Use wkly Rpt in internal meeting

2.0 Prepare team Wkly Time Rcd

5. Use wkly Rpt in internal meeting

Excel

1.1 Record Daily Time Spent

Team Leader

1.2 Complete Wkly Time Recording

2.2 Adjust Record per TL advice

India USA

2.1 Validate team Wkly Time Rcd 2.0 Prepare team Wkly Time Rcd

PMO

3 Consolidate Wkly Time Rpt

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TOOL

Wkly Time Rpt

ILC

Also includes hrs from monitoring service into the consolidated report as well.

4. Keep Report in Repository

IPWC

© 2014 IBM Corporation

Edited

3.2 Time Reporting Process – Monthly IBM AMS Reg. Mgr, PMO, Funct. Cons., Tech

2.2 Adjust Record per TL advice

Team Leader

Japan

2.1 Validate team Mthly Time Rpt

3 Approve Mthly Time Rpt 5. Use Mthly Rpt in internal meeting

PMO

TOOL

Reg. Mgr, PMO, Funct. Cons., Tech

2.2 Adjust Record per TL advice

Team Leader

India USA

2.1 Validate team Mthly Time Rpt 1. Prepare Mthly Rpt draft

PMO

Mthly Time Rpt

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TOOL

IPWC

3 Approve Mthly Time Rpt 3. Finalize Mthly Rpt.

Mthly Time Rpt

4. Keep Report in Repository

IPWC

© 2014 IBM Corporation

Pending Change

5. Time Reporting Tool • INDIA/US Members register time to ILC • JP SAP members register time to Excel tool ※Template File Attached below (Please name the file as TimeReporting_FirstnameLastName_yyyymm.xls yyyymm is year, month of reporting)

• JP DPE, Global Manager, PMO register time to ILC with existing codes

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AMS ILC Code Work Type

Activity Code: Activity

Content

Application Enhancement Service

PC0K41: Receive Enhancement Request

・Receive RFC for Enhancement

(Enhancement due to new business requirement)

PD0035: Enhancements

・Estimate Effort required for RFC

Application Maintenance Service (Break-fix related works)

AD0INC: Incidents

・Resolving Incident

AD0PRB: Problems

・Investigate and Analyze Problem (Root Cause Analysis, Define work around) ・Define Permanent Solution. ・Implement Permanent Solution

Preventive Maintenance

AD0PRV: Preventive Managemen

・Handling of Preventive Maintenance

AMS Project Management Service

AS0102: AMS Management

・Day to Day AMS operations management ・Team Leading ・Resource Assignment ・Team Meetings

AS0105: Service Management

・Service Planning ・Service Performance Monitoring and Reporting (SLA) ・Service Review Meetings ・PQA ・Delivery process ownership and support ・Continuous Improvement

AD0311: Training & skills

・HONDA AMS Related Training ・Staff rotation

Time Away (Non-AMS Works)

© 2014 IBM Corporation

PMO Reporting Guide (1/2) • ILC codes registered by AMS members will be recorded per activity code defined in previous page. • However PMO needs to perform additional activities to obtain hours used for all services defined in SOW, in order to obtain work hours that will be used as Basis of following months workload forecast. • Below is the calculation overview of how hours needed to be converted.  #

Calculation Overview (for US/INDIA) Hours Conversion requires (Y/N) External Data requires (Ext:Y)

Work Item ID AMS Role type

DPE, Regional Mgr. PMO

SAP Members

Basis Members

Monitoring member

1

Application Enhancement Service

N

N

Y

(Cnvt To#4,5, or 6)

-

2

Application Maintenance Service

N

N

Y

(Cnvt To#4,5, or 6)

-

3

Preventive Maintenance Service

N

N

-

4

Technical Service

-

-

Y

(Cnvt from#1 or 2)

-

5

Security Service

-

-

Y

(Cnvt from#1 or 2)

-

6

Oracle DB Logical Maintenance Service

-

-

Y

(Cnvt from#1 or 2)

-

7

Monitoring Service

-

-

N

Ext:Y (*1)

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AMS Project Management Service

N

N

N

N

-

(*1): PMO US/INDIA will obtain hours used by monitoring team and include in the team time report

© 2014 IBM Corporation

PMO Reporting Guide (2/2) 

Calculation Overview (for Japan)

• JP SAP members will be recording hours via Excel tool. Hours will be calculated as is. • DPE, Global Managers, PMO will record hours on ILC. Hours recorded by them will be converted to “AMS Project Management Service- Service Management”

© 2014 IBM Corporation

Pending Change

6. FAQ

Where will the FAQ will be found?

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© 2014 IBM Corporation