Induction And Training
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Induction and Training Unit 2:Travel and Tourism a People Industry
By the end of the lesson you will: Be
able to describe what induction and training is Explain the importance of induction and training Be able to give relevant examples of induction and training
Induction Providing a new member of staff with a structured introduction to the organisation and its employees.
Induction should help new staff: Become
familiar with their duties and responsibilities Help staff deliver effective customer service Help staff familiarise themselves with their new work environment Settle into their new job Establish working relationships
Activity Imagine you work for the Human resource department at Thomas Cook and are responsible for the induction programme Work out an induction programme for the new employees at their first day at work Work in pairs
Effective induction procedures should include Guided
tours Videos showing details of the organisation Team building exercises Ice breakers
Training There are two types of training: • On the job training • Off the job training
On the job training What do you think on the job training involves?
Off the job training What do you think off the job training involves?
Activity Think of 1 advantage and I disadvantage for on the job training Think of 1 advantage and 1 disadvantage for off the job training
Summary What have you learnt today?
Further Information Text Book Travel and Tourism. GCE AS Level P Haywood, A Marvell, H Reynolds
By the end of the lesson you will: Be
able to describe what induction and training is Explain the importance of induction and training Be able to give relevant examples of induction and training
Induction Providing a new member of staff with a structured introduction to the organisation and its employees.
Induction should help new staff: Become
familiar with their duties and responsibilities Help staff deliver effective customer service Help staff familiarise themselves with their new work environment Settle into their new job Establish working relationships
Activity Imagine you work for the Human resource department at Thomas Cook and are responsible for the induction programme Work out an induction programme for the new employees at their first day at work Work in pairs
Effective induction procedures should include Guided
tours Videos showing details of the organisation Team building exercises Ice breakers
Training There are two types of training: • On the job training • Off the job training
On the job training What do you think on the job training involves?
Off the job training What do you think off the job training involves?
Activity Think of 1 advantage and I disadvantage for on the job training Think of 1 advantage and 1 disadvantage for off the job training
Summary What have you learnt today?
Further Information Text Book Travel and Tourism. GCE AS Level P Haywood, A Marvell, H Reynolds
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