Group 1 Final

Presented byGROUP-1 Shakti Prasad Chhotaray(45) Soumya Ranjan Padhi(52) Subhra Panda (53)

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INTRODUCTION • Flight supervisors, Pursuers, Air hostesses and Flight attendants form the air cabin crew. • Air cabin crew look after the welfare, comfort and safety of passengers travelling in the aircraft. • Attendants are briefed by the captain on expected weather conditions, special passenger problems, and other matters. • On some flights cabin crew sell duty-free goods such as alcohol, perfume and tobacco

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TYPICAL WORK ACTIVITIES • Attending a pre-flight briefing, during which air cabin crew members are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board); • Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, • Ensuring that information in the seat pockets is up to date and that all meals and stock are on board; • Welcoming passengers on board and directing them to their seats; • Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away; 3 • Checking all passenger seat belts and galleys are

CONT.. • Making announcements on behalf of the pilot and answering passenger questions during the flight; • Serving meals and refreshments to passengers; • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; • Giving first aid to passengers where necessary; • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers; • Completing paperwork, including writing a flight4

TRAINING NEED ANALYSIS (IN ORDER OF EXECUTION) • Offering effective learning opportunities in an atmosphere of mutual cooperation and respect for cultures • Enabling participants to use skills for a specific purpose in response to their working needs and professional interests • Giving opportunities for intensive practice and giving feedback on performance • Improving the interpersonal skills of the trainees for better interaction with the customers • Providing grooming skills for personality development • Imparting technical education, safety procedures for handling emergency situation 5

OBJECTIVES OF THE TRAINING

• The primary focus of the training is passenger safety • Passenger care and customer relations • Instructing the trainees about aircraft’s safety equipment, emergency procedures, security and first aid • Cultural awareness & personal grooming

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TRAINING DESCRIPTION •

ELIGIBILITY OF THE TRAINEE• 27 years for Air-hostess and 25 Years for Flight Pursuers • Minimum height » 5.3 inches for Girls, 5.7 inches for Boys

• Education » Varies from SSC/HSC or Graduation depending upon the airlines » Fluency in English & Hindi, knowledge of additional Indian & foreign language an added advantage

• Average communication skill • Pleasing personality

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TOPICS INCLUDEDThe training program is of ten and a half hours duration, which covers topics like interpersonal communication skills, responsibilities of the cabin crew, safety procedure, emergency procedure and feedback.

• FEES• Rupees 21,000 (Rs.3000 each session)

• CLASS SIZE• Total of 30 students (15 Girls & 15 Boys)

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DATE

DAY

TIME

VENUE

INTERPERSONAL COMMUNICATION SKILLS-1 07/09/09

MONDAY

10 A.M. R.M.C. -11.30 A.M. INTERPERSONAL COMMUNICATION SKILLS-2

08/09/09

TUESDAY

10 A.M. -11.30 A.M

R.M.C.

RESPONSIBILITIES OF THE CABIN CREW MEMBERS 09/09/09

WEDNESDAY

10 A.M. -11.30 A.M. SAFETY PROCEDURES-1

10/09/09

THURSDAY

10 A.M. -11.30 A.M.

R.M.C.

R.M.C.

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11/09/09

FRIDAY

10 A.M. -11.30 A.M.

R.M.C.

SAFETY PROCEDURE-2 12/09/09

SATURDAY

10 A.M. -11.30 A.M.

R.M.C.

EMERGENCY PROCEDURES 13/09/09

SUNDAY

10 A.M. -11.30 A.M.

R.M.C.

FEEDBACK

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INTERPERSONAL COMMUNICATION-1 DATE

07-09-2009

DAY

MONDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVE• Understand the role of communication in the workplace Identify the barriers to good • communication • Improve personal communication skills • Personality development OUTLINEThe workshop consists of the following modules: •Communication and You •Effective Communication •Listening Skills

TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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INTERPERSONAL COMMUNICATION-2 DATE

08-09-2009

DAY

TUESDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVE• Understand the role of communication in the workplace • Identify the barriers to good communication • Improve personal communication skills •Personality development OUTLINEThe workshop consists following modules:

of

the

•Barriers to Effective Communication •Crafting your Message •Etiquette & body language •Personal grooming, dressing & styling

TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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RESPONSIBILITIES OF THE CABIN CREW MEMBERS DATE

09-09-2009

DAY

WEDNESDAY

TIME

10 AM-11.30 AM

VENUE

OBJECTIVEThe cabin crew member will be able to describe their legislated roles and responsibilities relating to their duties and in the interest of aviation safety.

R.M.C. OUTLINE•Maintaining safety •Requirement to perform duty •Catering to the needs of the passengers •Pilots command •To make passengers aware TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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SAFETY PROCEDURES-1 DATE

10-09-2009

DAY

THURSDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVEIdentifying and the describing the specific safety procedures in order to apply for the safety of the customers as well as aircraft. OUTLINE•Crew coordination •Communication •Briefings •Pre-flight and safety checks •Passenger handling TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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SAFETY PROCEDURES-2 DATE

11-09-2009

DAY

SATURDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVEIdentifying and the describing the specific safety procedures in order to apply for the safety of the customers as well as aircraft. OUTLINE•Passenger and flight crew seats/restraints •Cabin baggage •Pre-take-off and pre-landing •Turbulence •Post flight duties •Oxygen administration TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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EMERGENCY PROCEDURES DATE

12-09-2009

DAY

FRIDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVEThe cabin crew members will be able to identify the types of emergency and thus avoid the situation. OUTLINE•fire fighting •smoke/fumes in the cabin •rapid decompression and decompression problems •Evacuations TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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FEEDBACK DATE

13-09-2009

DAY

SUNDAY

TIME

10 AM-11.30 AM

VENUE R.M.C.

OBJECTIVETo finally know the effectiveness of the training and make improvements in the training process if required. OUTLINE•Questionnaires •Observation •Performance test TRAINERProf. Saveeta Mohanty (Pilot & Soft Skill Trainer)

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METHOD

TRAINING METHODOLOGY PARTICIPANT ACTIVITY

COGNITIVE LEARNING

EXPERIENCIN G

INDIVIDUALIZE D

HIGH

HIGH

LOW

DISCOVERY

HIGH

HIGH

HIGH

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KEY ISSUES IN TRAINING EVALUATION • How successful were the trainees in implementing there action plan? • To what extent did their line managers support them in this? • To what extent has the action listed above achieved a Return On Investment(ROI) for the org, either in term of identified objectives satisfaction or, where possible, a monetary assessment.

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REASONS FOR EVALUATION • FORMATIVE EVALUATION• Program is well organized and run smoothly • Trainees are satisfied and learn from the program 20

EVALUATION

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TRAINING BUDGET • I n case of the training for cabin crew members the type of budget covered is partly fixed cost operating budget • Gross salaries

• And partly variable cost • External venue costs • Food & travel cost

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