Business Process Reengineering
GROUP NO - 5 PRESENTED BY GYANADEV BOXI(18) MANOROMA BARA(26) MILAN RANJAN MOHAPATRA(27)
CONTENTS Introduction FOUR KEY WORDS Objectives of BP Pre & Post BPR impacts Benefits of BPR BPR Vs. TQM BPM
Successes Critiques Conclusion
Re-engineering(BPR) v Re-engineering is the fundamental ,rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost quality service Speed v Also called as Business Process Redesign Business Transformation Business Process Change Management
Four Key Words
Fundamental
Why we do what we do ? Why we do it the way we do it ?
Radical
getting to the root of the thing instead of making only superficial changes.
Four Key Words (contd..) Dramatic -Dramatic means Achieving
Not for marginal or incremental improvements Only when need exists for “heavy blasting”
Process It is a collection of tasks that takes one or more kind of Input & creates an output that is of value to customer.
Contd.. Ex-Development of new Product. -Creating a Market planning.
OBJECTIVE üIMPROVE EFFICENCY üINCREASE EFFECTIVENESS üCOST SAVING IN LONGER RUN üINCREASE FLEXIBILITY & ADAPTIBILITYTO CHANGE üENABLE NEW BUSINESS GROWTH
BPR CYCLE
STEPS OF BPR VISSION
IDENTIFY&UNDERSTAND PROCESS
REDESIGN
IMPLEMENT
BEFORE BPR QUERRY
MARKETI NG
COSTING
-NO. OF DEPARTMENTS
NO OF TASKS CHANGES OF OWNERSHIP
DESIGN
PRODUCTION/ ENGINEERING
AFTER BPR QUERRY
NO COMPLICATION NO. OF TASKS/PROCESS REDUCED
MARKETIN G
QUERRY-RESPONSE APPLICATION SUPPORT SYSTEM
Benefits 30-35%-decrease in cost of sales 65-70%-decrease in cost of quality 60-80% - decrease in inventory 35-40%- decrease in manpower Increase in market share
WHAT IS NOT BPR?(A MISCONCEPTION) TQM IS0-9000 DOWNSIZING RESTRUCTURING AUTOMATION CHANGE MANAGEMENT
BPR and TQM - Similarities r Putting
the customer first r Adopting a process viewpoint r Favouring partnerships with customers and suppliers r Promoting teamwork
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BPR and TQM - Differences
TQM
BPR
Theme improving reinventing r Approach incremental radical r Assumption sound process broken process r Cognitive style analytical creative r Management style empowered directive r Change limited to process holistic r Goal enhancement stretch r Role of IT secondary fundamental r
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Implementation of BPR Business Process Management Business Process Management (BPM) is a
field of management focused on aligning organizations with the wants and needs of clients. Holistic management approach
that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
process optimization process
BPM
Impact of BPM
SUCCESS STORIES GM Corporation DELL Ford Motor Company P&G Corporation
Limitations Assumption of ineffectiveness of process
limiting the organization's performance It never changed management thinking, actually the largest causes of failure in an organization lack of management support for the initiative and thus poor acceptance in the organization underestimation of the resistance to change within the organization over trust in technology solutions
Conclusion/Summary Re-engineering- A radical design
(Cost, Quality, Service, Speed) Why we do what we do ? Why we do it the way we do it ? Objectives-Efficiency and effectiveness of BPR Pre and Post-BPR effects and steps Difference and advantage of BPR over TQM BPR-BPM
Literature Cited Abu-ghararah, Z. H., and C. W. Randall. 1991.
The effect of organic compounds on biological phosphorus removal. Water Science and Technology 23:585-94. Bates, D. M., and D. G. Watts. 1988. Nonlinear regression analysis and its application. John Wiley & Sons, Inc., New York. Benefield, L. D., and C. W. Randall. 1980. Biological process design for wastewater treatment. Prentice-Hall, Inc., Englewood Cliffs, NJ. Chen, S. T. 1996. Fortran program for nonlinear
Thank U