Floating Support Services
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Floating Support Services as PDF for free.
More details
- Words: 1,664
- Pages: 7
A guide to
specialist mental health floating support services in Camden
Incorporating the home visiting support time and recovery (STR) service
Floating support in Camden Floating support in Camden is provided by six organisations with local experience and expertise in providing support to people with mental health needs in their own homes. The service is primarily for people on the care programme approach with some exceptions set out under the individual organisation details. The service is “floating”, because it is allocated to the service user in their own home, rather than tied to a property. The six organisations work to the same service specification and liaise with each other to ensure effective co-ordination and co-operation. They also have individual strengths, reflecting each organisation’s history in the borough and the knowledge and skills of their staff. All floating support services aim to help people: • to maintain their tenancy, home and independence • to achieve personal recovery and empowerment. This leaflet provides further information about the whole service, details of each of the six provider services, referral arrangements and contact points.
3
Floating support and support time and recovery (STR)
Practical help and support
The floating support services combine housing and tenancy related support with an STR approach to helping people to recover and take control of their own lives. Recovery in this context includes:
The first priority for the service user is likely to be the need to maintain a home and tenancy. The floating support service can help people in a variety of ways:
• The pursuit of health and wellbeing
• to manage their tenancy and maintain their home
• Hope and belief in positive change
• help with improving the home environment
• Support re-framed as mentoring and not supervising
• make claims for benefits and grants, and help with appeals
• Empowerment through information
• help find training, education, employment and leisure opportunities
• Social inclusion and ordinary living in the community
• maintain links with family, friends and support services
Floating support with STR services provide competent support workers who are well trained, appropriately supervised and able to help people to set their own recovery goals and to do things for themselves.
• get on with neighbours and the local community and assist in disputes or cases of harassment • develop daily living and social skills • return home following a stay in hospital • identify changes in health and seek appropriate help. The support provided is flexible within boundaries set by the user, worker and care co-ordinator.
Service hours and duration There is no set limit to the length of time in which service may be provided, but reviews should ensure that the work remains focused on personal development and does not drift into dependency. The amount of time provided each week to a user will be agreed by the user, the support worker and the co-ordinator, but will generally be between 1 and 5 hours each week. This may vary to reflect fluctuating need and service capacity. The details below show when each service is generally available; there may be flexibility to negotiate service availability to meet specific user needs.
4
5
Tenure and borough coverage
Floating support and the care programme approach
The floating support services are available across all tenures and the whole borough. The tenancy support service has two teams and partially different access criteria (see “additional service information” for details).
The service is likely to be an important component of the users care plan and the floating support worker will be a key colleague in the multidisciplinary team. Good care co-ordinator / worker liaison and participation of floating support workers in care planning and reviews will help to ensure that the service achieves the best outcome for users.
Making a referral and allocation Referrals can be made to one of the six services. It is not necessary to refer to more than one service as the organisation will take any referral it cannot allocate to a group on which all six services are represented. Referrals can be made by community mental health teams (CMHTs), third parties or self referral. The service shall check to see whether potential users (not referred by CMHTs) are known to the CMHT and liaise as appropriate. The service may, with the potential user’s agreement, refer to another provider or generic service if this is clearly indicated by need. The referrer should use the standard floating support referral form and include the up to date assessment / review and risk assessment (together with any other report which will assist the service, such as a discharge summary or occupational therapist assessment). Following referral the organisation will undertake its own assessment process. Pending the outcome, which will be shared with the referring CMHT, the organisation will provide interim support according to need and risk. The service will aim to complete an assessment, make a decision regarding service allocation and, if service is to be allocated, provide support within a two week period. The service will endeavour to meet reasonable requests regarding the match between user and worker (for example, culture, language or gender preferences). The service is free to all users.
6
Generally the service will be provided by one organisation to ensure effective use of resources and consistent support for the user. Some users may be referred from a specialist service to generic floating support if mental health needs have decreased. Alternatively the service may suggest referral to a different specialist service if appropriate. When progress towards independence has been made and the service user can manage with less specialist support, the service will discuss move on with the user and care co-ordinator. Whilst each service has unique knowledge and skills derived from its role and history within Camden, the service partners are able to draw on the knowledge and expertise of colleagues to the benefit of the service user.
Service commissioning Floating support services are commissioned and funded by Supporting People and Housing and Adult Social Care. For information about individual services please contact that organisation using the contact details printed above. If you have a query about the service as a whole which cannot be answered by one of the individual organisations, please contact Supporting People on 020 7974 3341.
7
Service
Manager and contact details
Available hours
Additional service information (not covered in whole service description).
Community Link
Manager: Jeremy Arnold Address: 100 Chalk Farm Road, Chalk Farm, London NW1 8EH Phone: 0207 428 4321 (duty desk) Fax: 0207 428 4319 Email: [email protected]
9am to 9pm Monday to Friday, 10am to 6pm Saturdays and Bank Holidays. Not currently available on Sundays (but call to check if your client has a specific need).
The contact details may also be used to call Social Link; a social inclusion service for people with mental health needs requiring support to access training and leisure facilities
Camden and Islington Flexicare
Manager: Bob Mennear Address: 71 Tonbridge Street, London WC1H 9DZ Phone: 020 7278 4708 Fax: 020 7713 5818 Email: [email protected]
New Routes
8
Manager: Lone Tonsgaard Address: 89C Robert Street, Regent’s Park Estate, London NW1 3QT Phone: 020 7974 8781 (team line) Fax: 020 7383 7877 Email: [email protected]
The service is available from about 8am to 9pm seven days a week.
9am to 6pm Monday to Friday and 10am to 6pm Saturdays, Sundays and Bank Holidays. The service can be extended beyond these hours on an individual needs led basis. An emergency on-call service is available for service users outside office opening times.
Actively recruits bi-lingual workers and adapts the service to clients’ cultural needs Offers befriending within defined boundaries. Can link users into other services based at the Holy Cross Centre
Provides intensive support (typically 3 visits per week) Clinical psychology available for service users and team advice Provides medication management support ( but not medication administration) May advise on complex issues such as dual diagnosis, alcohol and substance misuse and learning disabilities
9
Service
Manager and contact details
SPH Housing
Manager: Stephen Dickson Address: 8 Norah Leverton Court, Randolph Street, London NW1OTS Phone: 020 7383 3195 Fax: 0207 387 1867 Email: [email protected]
Tenancy Support Service (North)
Manager: Steve Hutchinson Address: 17 Lyndhurst Gardens, London NW3 5NU Phone: 020 7685 4650 Fax: 020 7941 1665 Email: [email protected]
Tenancy Support Service (South)
Manager: Sue Davies Address: 89b Robert Street, London NW1 3QT Phone: 020 7974 8888 Fax: 0207 383 5546 Email: [email protected]
Manager: Val Methu - Frost Address: Unit HG01, Aberdeen Centre, 24 Highbury Grove, Umbrella Community Inclusion London N5 2EA Service Phone: 020 7359 5394 Fax: 020 7359 5426 Email: [email protected]
10
Available hours
Additional service information (not covered in whole service description).
9.00am to 9.00pm Monday to Friday and 9.00am to 5.00pm Saturdays.
The service offers practical support and intensive life skill coaching. SPH negotiate client directed support plans
Office hours for referrals and queries and service available from 8am to 7.30pm dependent on the needs of the individual. TSS (North) runs a drop in advice session for clients on Wednesdays from 1.30-4.30pm.
Has a link worker attached to each CMHT Works closely with the L.B.C. Housing Service, offering housing expertise and knowledge of housing related services Works with tenants and leaseholders who are on CPA and offers a service to council tenants with mental health needs not linked to mental health services.
As TSS North
As TSS North, but covering the south of Camden
9am to 7pm Monday to Sunday. The service can be extended beyond these hours on an individual needs led basis.
The service works with people in their own homes, but extends to working with clients prior to discharge from hospital, assisting their return to the community. Operates a ‘fast track’ system for urgent service provision
11
Supporting People Programme Officer Room 200 Bidborough House 20 Mabledon Place London WC1H 9BF Tel: 020 7974 2268 Email: [email protected]
Published November 2007 Produced by Camden Design 07/08 850.1 Tel. 020 7974 1985
Mental Health and Social Care Trust
specialist mental health floating support services in Camden
Incorporating the home visiting support time and recovery (STR) service
Floating support in Camden Floating support in Camden is provided by six organisations with local experience and expertise in providing support to people with mental health needs in their own homes. The service is primarily for people on the care programme approach with some exceptions set out under the individual organisation details. The service is “floating”, because it is allocated to the service user in their own home, rather than tied to a property. The six organisations work to the same service specification and liaise with each other to ensure effective co-ordination and co-operation. They also have individual strengths, reflecting each organisation’s history in the borough and the knowledge and skills of their staff. All floating support services aim to help people: • to maintain their tenancy, home and independence • to achieve personal recovery and empowerment. This leaflet provides further information about the whole service, details of each of the six provider services, referral arrangements and contact points.
3
Floating support and support time and recovery (STR)
Practical help and support
The floating support services combine housing and tenancy related support with an STR approach to helping people to recover and take control of their own lives. Recovery in this context includes:
The first priority for the service user is likely to be the need to maintain a home and tenancy. The floating support service can help people in a variety of ways:
• The pursuit of health and wellbeing
• to manage their tenancy and maintain their home
• Hope and belief in positive change
• help with improving the home environment
• Support re-framed as mentoring and not supervising
• make claims for benefits and grants, and help with appeals
• Empowerment through information
• help find training, education, employment and leisure opportunities
• Social inclusion and ordinary living in the community
• maintain links with family, friends and support services
Floating support with STR services provide competent support workers who are well trained, appropriately supervised and able to help people to set their own recovery goals and to do things for themselves.
• get on with neighbours and the local community and assist in disputes or cases of harassment • develop daily living and social skills • return home following a stay in hospital • identify changes in health and seek appropriate help. The support provided is flexible within boundaries set by the user, worker and care co-ordinator.
Service hours and duration There is no set limit to the length of time in which service may be provided, but reviews should ensure that the work remains focused on personal development and does not drift into dependency. The amount of time provided each week to a user will be agreed by the user, the support worker and the co-ordinator, but will generally be between 1 and 5 hours each week. This may vary to reflect fluctuating need and service capacity. The details below show when each service is generally available; there may be flexibility to negotiate service availability to meet specific user needs.
4
5
Tenure and borough coverage
Floating support and the care programme approach
The floating support services are available across all tenures and the whole borough. The tenancy support service has two teams and partially different access criteria (see “additional service information” for details).
The service is likely to be an important component of the users care plan and the floating support worker will be a key colleague in the multidisciplinary team. Good care co-ordinator / worker liaison and participation of floating support workers in care planning and reviews will help to ensure that the service achieves the best outcome for users.
Making a referral and allocation Referrals can be made to one of the six services. It is not necessary to refer to more than one service as the organisation will take any referral it cannot allocate to a group on which all six services are represented. Referrals can be made by community mental health teams (CMHTs), third parties or self referral. The service shall check to see whether potential users (not referred by CMHTs) are known to the CMHT and liaise as appropriate. The service may, with the potential user’s agreement, refer to another provider or generic service if this is clearly indicated by need. The referrer should use the standard floating support referral form and include the up to date assessment / review and risk assessment (together with any other report which will assist the service, such as a discharge summary or occupational therapist assessment). Following referral the organisation will undertake its own assessment process. Pending the outcome, which will be shared with the referring CMHT, the organisation will provide interim support according to need and risk. The service will aim to complete an assessment, make a decision regarding service allocation and, if service is to be allocated, provide support within a two week period. The service will endeavour to meet reasonable requests regarding the match between user and worker (for example, culture, language or gender preferences). The service is free to all users.
6
Generally the service will be provided by one organisation to ensure effective use of resources and consistent support for the user. Some users may be referred from a specialist service to generic floating support if mental health needs have decreased. Alternatively the service may suggest referral to a different specialist service if appropriate. When progress towards independence has been made and the service user can manage with less specialist support, the service will discuss move on with the user and care co-ordinator. Whilst each service has unique knowledge and skills derived from its role and history within Camden, the service partners are able to draw on the knowledge and expertise of colleagues to the benefit of the service user.
Service commissioning Floating support services are commissioned and funded by Supporting People and Housing and Adult Social Care. For information about individual services please contact that organisation using the contact details printed above. If you have a query about the service as a whole which cannot be answered by one of the individual organisations, please contact Supporting People on 020 7974 3341.
7
Service
Manager and contact details
Available hours
Additional service information (not covered in whole service description).
Community Link
Manager: Jeremy Arnold Address: 100 Chalk Farm Road, Chalk Farm, London NW1 8EH Phone: 0207 428 4321 (duty desk) Fax: 0207 428 4319 Email: [email protected]
9am to 9pm Monday to Friday, 10am to 6pm Saturdays and Bank Holidays. Not currently available on Sundays (but call to check if your client has a specific need).
The contact details may also be used to call Social Link; a social inclusion service for people with mental health needs requiring support to access training and leisure facilities
Camden and Islington Flexicare
Manager: Bob Mennear Address: 71 Tonbridge Street, London WC1H 9DZ Phone: 020 7278 4708 Fax: 020 7713 5818 Email: [email protected]
New Routes
8
Manager: Lone Tonsgaard Address: 89C Robert Street, Regent’s Park Estate, London NW1 3QT Phone: 020 7974 8781 (team line) Fax: 020 7383 7877 Email: [email protected]
The service is available from about 8am to 9pm seven days a week.
9am to 6pm Monday to Friday and 10am to 6pm Saturdays, Sundays and Bank Holidays. The service can be extended beyond these hours on an individual needs led basis. An emergency on-call service is available for service users outside office opening times.
Actively recruits bi-lingual workers and adapts the service to clients’ cultural needs Offers befriending within defined boundaries. Can link users into other services based at the Holy Cross Centre
Provides intensive support (typically 3 visits per week) Clinical psychology available for service users and team advice Provides medication management support ( but not medication administration) May advise on complex issues such as dual diagnosis, alcohol and substance misuse and learning disabilities
9
Service
Manager and contact details
SPH Housing
Manager: Stephen Dickson Address: 8 Norah Leverton Court, Randolph Street, London NW1OTS Phone: 020 7383 3195 Fax: 0207 387 1867 Email: [email protected]
Tenancy Support Service (North)
Manager: Steve Hutchinson Address: 17 Lyndhurst Gardens, London NW3 5NU Phone: 020 7685 4650 Fax: 020 7941 1665 Email: [email protected]
Tenancy Support Service (South)
Manager: Sue Davies Address: 89b Robert Street, London NW1 3QT Phone: 020 7974 8888 Fax: 0207 383 5546 Email: [email protected]
Manager: Val Methu - Frost Address: Unit HG01, Aberdeen Centre, 24 Highbury Grove, Umbrella Community Inclusion London N5 2EA Service Phone: 020 7359 5394 Fax: 020 7359 5426 Email: [email protected]
10
Available hours
Additional service information (not covered in whole service description).
9.00am to 9.00pm Monday to Friday and 9.00am to 5.00pm Saturdays.
The service offers practical support and intensive life skill coaching. SPH negotiate client directed support plans
Office hours for referrals and queries and service available from 8am to 7.30pm dependent on the needs of the individual. TSS (North) runs a drop in advice session for clients on Wednesdays from 1.30-4.30pm.
Has a link worker attached to each CMHT Works closely with the L.B.C. Housing Service, offering housing expertise and knowledge of housing related services Works with tenants and leaseholders who are on CPA and offers a service to council tenants with mental health needs not linked to mental health services.
As TSS North
As TSS North, but covering the south of Camden
9am to 7pm Monday to Sunday. The service can be extended beyond these hours on an individual needs led basis.
The service works with people in their own homes, but extends to working with clients prior to discharge from hospital, assisting their return to the community. Operates a ‘fast track’ system for urgent service provision
11
Supporting People Programme Officer Room 200 Bidborough House 20 Mabledon Place London WC1H 9BF Tel: 020 7974 2268 Email: [email protected]
Published November 2007 Produced by Camden Design 07/08 850.1 Tel. 020 7974 1985
Mental Health and Social Care Trust
Related Documents
Floating Support Services
June 2020 7
Support Services
October 2019 11
Floating
May 2020 12
Gtac Support Services Guide
June 2020 4
Ivi-3.12 Floating Point Services Spec V1
November 2019 12
Igce - Auction Support Services Cy08
October 2019 7More Documents from ""
Floating Support Services
June 2020 7
Vida Media Y Eliminacion Renal
May 2020 13
Philippine Holidays 2010
May 2020 10
Informe De Farmcologia
May 2020 10
