Final University Project

BACHELOR IN HOTEL MANAGEMENT & CATERING TECHNOLOGY SAVITRIBAI PHULE PUNE UNIVERSITY

PROJECT REPORT To study the ________________________________________

SUBMITTED BY Mr_______________________________ FINAL YEAR BHMCT

ACADEMIC YEAR 2018-19

DR. D.Y.PATIL UNITECH SOCIETY’S, DR. D.Y.PATIL INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY TATHAWADE, PUNE- 411033

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Dr D.Y.Patil Unitech Society’s Dr D.Y.Patil Institute of Hotel Management & Catering Technology, Tathawade, Pune-411033. S.no 87/88, Mumbai Pune Express Highway, Tathawade, Tal. Mulshi,Dist. Pune -411033.Maharashtra(India) Tel: +91-20-22932624/65730237 Fax: +91-20-22932626 Email:[email protected] Website: hmct.dypvp.edu.in

Certificate This is to certify that Mr.________________is a final year student of Bachelor in Hotel Management & Catering Technology, 2018-2019. He / She has completed the project report titled – “To study

________________________________”, under the guidance of Mr_______________. He/She has duly acknowledged all the sources of references used in this project report. This report is based on the above project work in partial fulfillment for the requirement of the Bachelor in Hotel Management & Catering Technology program under Savitribai Phule Pune University. ______________________

_________________________

__name of the guide____

Prof. H. P. Merchant

(Project Guide)

(Principal)

Date : _________________

External Examiner _________________

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Acknowledgement

I sincerely thank our Principal Prof. H.P. Merchant , my Project Guide Mr/Mrs____________ for the guidance and encouragement throughout the project work.

I would like to express my deep gratitude to the hoteliers for their valuable support without which the project would not have reached completion stage.

I would also like to express my heartfelt thanks to all those who have helped me in compiling this project report.

_____________________

(Students Name)

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INDEX Sr.No

Particulars

Page.No

1 2 3 4 5 6

Certificate Acknowledgment Synopsis Introduction Aims And Objectives Review Of Literature 6.1- Introduction to Safety and Security 6.2– Top issues which poses a biggest challenge for Hospitality Industry. 6.3-Importance of Training for Safety and Security. 6.4Training Employees 6.5– Educating Guests 6.6– Types of Security in the Hotel 6.7– Types of Emergency situations encountered in hotels 6.8– Security measures adopted by the Hotels 6.9– Crisis Management plan 6.10 – Customer Relationship 6.11 Hotel industry and CRM

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7 8 9 10 11 12

Research Methodology Data Analysis Conclusion Recommendation Limitation Annexure: Bibliography  Questionnaire

1 3 5 6 7 12 13 14 15 18 22 27 28 29 31 32 39 40 41 42 42

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