Final Presentation On Kfc

KFC KFC, or Kentucky Fried Chicken, is a fast food restaurant chain based in Louisville, Kentucky. Founded by Colonel Harland Sanders in 1939 , KFC is now a division of Yum! Brands. KFC is known mainly for its fried chicken. Opened the first "Kentucky Fried Chicken" outlet in 1952 The company adopted the abbreviated form of its name in 1991. Now Served chicken in more than 80 countries. 10,000 outlets in the world

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KFC Becomes World First Brand to be Visible From Space

This logo is located in the middle of Nevada district next to the super secret Area 51 base.

YUM! RESTAURANT INTERNATIONAL Based in Dallas, Texas, is the largest division of Yum! Brands with nearly 12,000 restaurants outside the U.S. More than 33,000 locations around the globe Operating profits for YRI were more than $407 million Operate in over 100 countries.

FIVE GREAT BRANDS

ABOUT CUPOLA Based multinational company Involved in several business including, oil gas exploration, plastic cards, retail markets and food franchising. Group has offices in United Arab Emirates, United Kingdom, Switzerland and Pakistan. Head office is in Dubai.

THE PRINCIPLES OF CUPOLA: CREDIBLITTY CHARACTER COMMUNICATION COMMITMENT CAPACITY CHARISMA CONCEPTUAL CARING COMMUNITY

KFC AND PAKISTAN ……… GTOWING TOGETHER

ABOUT KFC PAKISTAN FACTS: Leader in fried chicken meals & 43 outlets. Open its first KFC outlet in Gulshan-e-Iqbal, Karachi in 1996. Branched out in 9 major cities Employment to over 1200Pakistanis. Government Of Pakistan receives over Rs.10 million per month as direct taxes. 95% of all food and packaging material used is produced locally, which sums up to a purchase of over Rs. 35 million per month. Each new outlet developed by KFC PAKISTAN cost approximately Rs. 40 million, which is a huge amount for our construction industry.

SOCIAL RESPONCIBILITY OF KFC: FARYAD Environmental project of FARYAD are tree plantation, creating awareness & cleaning the environment and traffic rules and regulation.

JAIL VISITS Free food and gift are provided to thousands of children who were born in prisons.

SPECIAL CHILDREN Visits their centers to provide them food and entertainment. All new outlet’s openings are done by special children as our guests of honour.

TEACHERS’S CONVENTIONS; Teacher’s Convention from 2004 to 2007. TEACHERS’S TRAINING WORKSHOP;

KFC RUN BY HEARING IMPAIRED EMPLOYEE: Gulshan outlet is dedicated to hearing impaired & if fully operated by them. Two more outlets will open in Lahore & Islamabad. WOMEN’S FORUM; Conducted to encourage multi-talented women. EDUCATIONAL ACTIVITIES: Provide quality education to those students who are deprived of being educated simply because they are unable to pay for the expenses.

KFC LAUNCHED ITS FIRST MOBILE UNIT SERVICE Mobile unit has been designed to cater to the needs of those who are on the go, and have little time to sop by at a restaurant

BRANDED PREPAID COUPONS KFC brings to you prepaid coupons of different meal combo options, which act as great distributor, trade or customer incentives.( minimum quantity 500 coupons ) CORPORATE MEETING,SEMINARS & WORKSHOPS AT KFC: Meeting with trade people or customers can also be arranged at KFC OUTDOOR CATERING KFC can bring complete hassle-free meals and serve at your specified premises.( Minimum order size- 100 persons).

LUNCH/DINNAR FOR EMPLOYEES/DEALERS/CUTOMERS/ & THEIR FAMILIES: KFC DELIVERY SERVICE KFC Pakistan the market leader in call centre based home delivery. We say, “One Call Does It All” KFC KFC (111-532-532) Our Delivery time is 35 minute against the order of minimum Rs. 250/-

What's New at KFC??

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Employees Training They have two training centers where they train their employees. One is located at Lahore (Near airport) and second is in Karachi.

Duration of training Generally there time session is three months for training and also there three weeks training program depends on worker job

Types of training There are two types of training Managerial training Ground level training

Safety Precautions Their food is totally hygienic and full of nutrias. They cook chicken at 150 degree temperature After every 15 minutes later they wash their hands with their special sanitizers Worker do not use PLASTIC GLOVES

AUDIT Every restaurant audited by trained evaluators at least every 12 weeks to ensure compliance with KFC’s strict standards

Service They serve food to their customers within six minutes mostly. In this time include queue and also delivering of food.

Food standard They have maintained their standards according to CHAMS STANADARD LIBRARY(CSL) They import potatoes from china and Thailand Using K&NS chicken Latus from NELUM VALLEY 11 Herbs and Main spices are imported from USA

Customer Service In-House service Home Delivery services

In-house Service Standards for Greeting Seating Taking the order Serving the order Closing and thanking Follow up Hospitality Accuracy Speed with Service Cleanliness

Phone – In Carry out Service: Standards for Greeting Taking the order Closing and Thanking Delivering the order Hospitality

Problems & Suggestions

Problems Minimum Wage

Problems Cleaning Problems

Problems Anti-Meat Association ( Vegetarians)

Suggestions Employee Behavior Training and Checking Supplier Audit for standardized product. Minimum Wage Standard for workers Following PETA (People For The Ethical Treatment Of Animals) Reforms Changing consumer and public perception about the service offering Internal cleaning & quality maintenance & improvements Teams.

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