Eyefortravel - Travel Distribution Summit Europe 2008

The world’s biggest meeting place for online travel suppliers and intermediaries

Travel Distribution Summit Europe ‘08

20 - 21 May, Business Design Centre, London

Early count Bird Dis

SAVE £200

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The event that shapes the future of travel distribution Over 1800 attendees, 80 speakers, 80 exhibitors and much more

ATTEND 3 INTER-RELATED CONFERENCES FOR ONE PRICE:

1 2

Dick Porter, Co-founder and Director, STA Travel

ONLINE TRAVEL STRATEGIES

• Find out how to distribute your travel products in a web 2.0 environment • Increase quality traffic and lift conversions through search, social media and a real understanding of web analytics • Understand how to make your website as sticky and user-friendly as possible

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REVENUE & PRICING STRATEGIES

• Get a thorough analysis of the latest pricing and RM strategies that will enable you to maximise revenue and profits across all your distribution channels • Find out how ancillary revenue could have a dramatic positive impact on your bottom line

= MORE SALES! HIGHER PROFITS!

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3

CRM & LOYALTY STRATEGIES

• Find out how to identify & retain your best customers

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HEAR FROM WORLD CLASS SPEAKERS INCLUDING:

• Learn how to build a comprehensive eCRM strategy to create customer loyalty on the web • Understand how you can best use data to enhance the customer experience

Blake Chandlee, UK Director, Facebook Tom Klein, Executive Vice President and Group President, Sabre Travel Network/Sabre Airline Solutions Mike Rutter, Chief Commercial Officer, Flybe

Ian McCaig, CEO, lastminute.com Brian Pratt, VP e-Commerce EMEA, Starwood Hotels & Resorts Sinead Finn, Head of Sales and Marketing, Ryanair Martijn Van Der Zee, VP Distribution and e-Commerce, KLM

SPONSORS

Glenn Fogel, MD Corporate Development and International, Priceline SUPPORTING PARTNERS

ORGANISED BY:

For detailed information about all the conferences and much more, see inside now

All event information is also available at www.eyefortravel.com/tds As always the Travel Distribution Summit Europe is the biggest and best venue to source new inventory, find new routes to market and form strategies for future growth. However, this year 2 factors make your attendance vital: 1. In 2007 travel distribution, and particularly online distribution, took a massive step forward. Our industry is busy embracing Web 2.0 and pretty soon travel companies will be showing the rest of the business world how to make it pay!

“Very good conference – great speakers and content. The best conference I have been to in years” Jackie Douglas, Voyages Hotels and Resorts (A 2007 EyeforTravel Conference attendee)

2. Interesting things happen in an economic down turn. Take September 11 and the bursting dot com bubble. Bold new strategies that really worked emerged, and the companies that pioneered them gained real market share. This event is the best arena for you to spot the new trends and so form the strategies to help you grow! Oh, and as our attendees are responsible for distributing millions of Euros worth of travel products, this is the place to create the best network of contacts possible. We have spent an enjoyable autumn talking in-depth to top travel suppliers and intermediaries. We have identified the key topics that you need to tackle head on and invited the people you need to meet to succeed.

“A very informative event hearing industry best practice in play. The agenda was extremely thorough and has provided me with a great deal of motivation going back to my business – thank you!”

Forget the hype, how do you make Web 2.0 pay? TripAdvisor, Viator and Gapyear.com are great examples of companies that have done this. Decision makers from these companies will be speaking about how they have truly embraced Web 2.0 and developed comprehensive distribution and marketing strategies encompassing social media, user reviews, blogs and even Second Life.

Mardi Brown, Choice Hotels Australia (A 2007 EyeforTravel Conference attendee)

And Ian McCaig, CEO, lastminute.com will be talking about how he sees original web travel companies evolving into leading arenas for social media and user generated content. There is also an opportunity to hear from internet giants Google and Facebook on how they plan “to allow you” to reach their audience. (We will ensure travel industry experts ask the hard questions to both these powerful gate keepers.)

What products will sell in an economic downturn and how do you cope with a lack of recession experienced executives? As with every new trend, Web 2.0 is all over the place but you want to know what’s exciting the world’s top distributors of travel products. So we gathered together decision makers from Starwood, Priceline, Flybe and Sabre and asked them a few very simple questions: What will sell in 2008? What channels do you need to invest in to sell these products? And what are the banana skins you need to look out for on the path to profitability? Along with such proven players we also wanted to bring in key success stories of 2007 including TravelRepublic - a company that has grown its sales from £2 million to £200 million since 2003.

Ancillary Revenue, CRM, Channel Management and Effective Product Pricing Whilst the industry is finding new ways of engaging with and selling to their customers, change is continuing to happen throughout the travel distribution supply chain. We are running 3 interrelated conferences that will take a fresh look at your company’s strategies across a wide range of functions, from distribution and marketing, to revenue management and CRM.

“Extremely impressive delivery of fact and opinion from first class speakers. Very useful, even for a SME as the internet lends itself to business creativity” Chirac Shah, The Holiday Place (A 2007 EyeforTravel Conference attendee)

There is a lot to learn, and not much time to do it. There will no doubt be a first mover advantage for your company if you are brave enough to take up the challenge. But to be one of the frontrunners, you need to have a clear understanding of where things are heading. And more importantly you need to meet the people who can help you get there first. We know that two key factors will enable you to succeed in this business – knowledge and partnerships. For the past 11 years, this event has consistently brought together many of the best minds in our industry. Much has been shared and learnt, strategies have been formulated and deals have been done - lots of them. People come back to this event year after year because they know it makes good business sense. They know that they will meet the right people and get the right information to move their company forward. If you have attended the event before, then we look forward to welcoming you back again this year. If not, then we urge you to try it out. We guarantee you won’t be disappointed. Best regards,

Tim Gunstone, MD, EyeforTravel

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Simon Carkeek, Executive Director, EyeforTravel

“Great conference with a lot of inspirational ideas – excellent inputs for new ‘out of the box’ thinking. A must for all online travel agencies!” Christian Foged, DTF Travel A/S (A 2007 EyeforTravel Conference attendee)

Gina Baillie, Regional Director, Europe, EyeforTravel

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

The annual meeting place for web savvy travel execs Sell more, reduce distribution costs, source the best inventory and keep customers happy... ...aren’t these the key goals of any successful travel company? We think so, which is why for the past 11 years we have been running an event which enables all sectors of the travel industry to develop the best partnerships and strategies to achieve these goals. As the Summit has grown and become more popular (over 1800 people attended in 2007), so has the variety and scope of what’s on offer. Below is a run down of the highlights for 2008:

1

ONLINE TRAVEL STRATEGIES CONFERENCE

Monetising Web 2.0 – how will you market and distribute your products in a Web 2.0 environment? Benchmark your e-commerce strategies against the companies that are making Travel 2.0 pay. Hear from the expert keynote speakers on a wide variety of hot topics. For full agenda information, see pg. 8-9

2

CRM & LOYALTY STRATEGIES CONFERENCE Keep your customers - How do you identify, satisfy, and retain your best customers? For full agenda information, see pg.6-7

3

REVENUE & PRICING STRATEGIES CONFERENCE

Optimise your profitability - understand how to manage price and product to maximise revenues across all your distribution channels. For full agenda information, see pg.4-5

4

INNOVATION INITIATIVE TRAVEL’S ‘DRAGON’S DEN’ Where are the money men in travel investing for future growth? What products and technologies are tomorrow’s entrepreneurs looking to build? Budding travel industry entrepreneurs showcase their products to our select board of industry experts, venture capitalists and angel investors. For more information, see pg.10

FREE EXHIBITION AND SEMINARS

5

Source new marketing and distribution technologies from 80 leading suppliers of distribution marketing and revenue management solutions. Plus 40 “how to” solutions seminars will help you implement your distribution strategy.

You can attend any part of the event for one single price. And you don’t have to decide which part in advance. In fact you can move around between conferences and create your own personal agenda that suits your specific needs.

HEAR FROM THESE TOP INDUSTRY EXPERTS! Travel Suppliers: Airlines, Hotels, Car hire Mauro Beretta, Director CRM & Web Development, Alitalia Xavier Vallée, Head of Marketing and Partnerships, Avis Rent A Car UK Thorsten Purkus, Director of Marketing Analytics - Europe, Africa & Middle East, Hyatt International Hotels & Resorts Rob McDonald, Director of Customer Loyalty, EMEA, Hilton Hotels David Oliver, Head of Marketing Programmes, Hertz Europe Chris Fradin, Director of Marketing EMEA, Preferred Hotel Group Vicky Elliot, Director of Marketing Services, Global Hotel Alliance Jean-François Mingelgrün, Head of CRM, Brussels Airlines Ayla Damé, Director of Customer Services, Middle East Airlines Sam Samrai, CRM Manager, National Express Tony Milsom, e-Commerce Director, RCI Europe Mike Rutter, Chief Commercial Officer, Flybe

Barbara Pezzi, Director Web Marketing & e-Commerce, Swissotel Hotels & Resorts Richard Lewis, President, Jebel Ali International Hotels Chinmai Sharma, VP of Revenue Management, Wyndham Hotels Duncan Bramwell, VP Sales and Distribution, Dorchester Group Hotels Martijn Van Der Zee, VP Distribution and e-Commerce, KLM Andrew Rubinacci, VP Distribution Marketing, InterContinental Hotels Group Geraldine Calpin, VP Brand Websites, Hilton International Nayan Peshkar, Regional Director of Revenue Management, Millenium & Copthorne Hotels Jamie Cole, VP Distribution, Hilton International Gareth Gaston, Director of E-commerce, Ramada Jarvis Hotels Brian Pratt, VP e-Commerce EMEA, Starwood Hotels & Resorts Kevin Ger, VP Revenue Management, Eos Airlines

Christophe Leon, Sales & Marketing Director, Voyages-sncf.com Tobi Kuhlang, VP of Revenue Development, Accor Hospitality Terje Roli, Head of Revenue Management, SAS Norway Henriette Thilert, Head of Pricing and Revenue, Aer Lingus Kevin Ger, VP of Revenue Management, Eos Airlines Nicolas Robbe, Head of Revenue Management, Thalys Ramesh Venkat, SVP Yield Management, Emirates Brian Berry, Regional Director of Revenue Management, Starwood Hotels & Resorts Jerry Dunn, Distribution Development Manager, easyJet Marcus Casey, Director for Online Sales, Development and Operation, Lufthansa Charlie Sultan, MD Sales, Planning and Analysis, American Airlines Sinead Finn, Head of Sales and Marketing, Ryanair Les Aspen, Head of Revenue Management, Best Western Hotels

Travel Intermediaries: Tour operators, Online Travel Agencies & GDS Dick Porter, co-founder and Director, STA Travel Ian McCaig, CEO, lastminute.com David Roche, SVP EMEA, Expedia (tbc) Ranjan Singh, Co-founder & CEO, isango! Gareth Williams, CEO, Skyscanner Victor Darvey, VP Distribution and Business Development, lastminute.com

Gwen Raez, Group Product Manager, Visit Scotland Michael Rhodes, eCommerce Manager, Leger Holidays Rod Cuthbert, CEO, Viator Glenn Fogel, MD International, Priceline Paul Furner, MD, Travel Republic Deirdre Bounds, Founder, i-to-i (part of TUI plc) Brian Conway, SVP EMEA, Travelport GDS

Tom Marchant, Co-Founder, Blacktomato.co.uk Nishma Robb, Group Distribution Director, Travelzest Mike Stacy, CEO, Groople Tom Klein, EVP, Sabre Holdings Tom Griffiths, Founder, Gapyear.com Joerg Esser, Head of Yield Management and Business Development, Thomas Cook

Others: Venture capitalists, Tech companies, Media owners Kate Varini, Senior Lecturer, Management Business School Oxford Jerome Touze, Co-Founder & Co-CEO, WAYN.com Jonathan Gillespie, Agency Lead, YouTube Walid Al Saqquaf, Co-Founder & COO, Trusted Places Ian Brown, Principal, Mercer Management Consulting

Martin Verdon-Roe, Head of Sales, UK, TripAdvisor Brian Clifton, Head of Web Analytics, Google (tbc) Cormac Whelan, CEO, Datalex John Lambe, CTO, OpenJaw Technologies Darin McAuliffe, VP Distribution Solutions, Pegasus Solutions Tanya Lidstone, Head of User Experience, Oiko

Jason Katz, Founder, KP Capital Hugo Burge, Founder, Howzat Media; Gerry Samuels, CEO, Travel Capital Steve Pinchuk, VP, Profit Optimization Systems, SAS Institute Dan Martin, Head of Analysis, Air Miles Blake Chandlee, UK Director, Facebook

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

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REVENUE & PRICING STRATEGIES CONFERENCE DAY ONE: 20 MAY Conference chaired by: Steve Pinchuk, VP Profit Optimisation Systems, SAS Institute

KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Monetising Web 2.0 – Who now controls your customer’s online buying behaviour?

PRESENTATIONS AND PANEL: Understand how to use forecasting to optimise revenues in periods of high and low demand

• The way your customer interacts with the web is changing. How can you continue to reach and influence online travellers in a dynamic, user-led web 2.0 environment?

• What is the role of forecasting in a comprehensive Revenue Management strategy? Learn how to create an accurate forecast and how to avoid the most common pitfalls

• How do you divide time to provide a good basis for a forecast? • Learn about different forecasting methods in terms of data treatment. How do you select data? • While a small data set may prevent you from exploiting the seasonality phenomenon, too many periods make the forecast unresponsive and not dynamic enough. How do you get the balance right?

• Which companies are set to control your customers and how do you need to work with them to ensure that you get your message to these fast growing, influential audiences? COFFEE BREAK

• Hear about different measures of forecast accuracy. How do you measure forecast error?

• Social media as a distribution channel – how big can it get?

• As your customers communicate with each other in increasing frequency and numbers online, how do you become part of this dialogue? • Will search advertising retain its dominance over online advertising spend, or should you be diverting your resources into the viral advertising strategies associated with social media sites? • Social distribution - are trusted referrals, viral campaigns, widgets and social media applications really the future of web distribution and marketing or just passing fads?

• How do you create demand? What is the best strategy during periods of low demand? Nicolas Robbe, Head of Revenue Management, Thalys Terje Roli, Head of Revenue Management, SAS Norway Joerg Esser, Head of Yield Management and Business Development, Thomas Cook Brian Berry, Regional Director of Revenue Management, Starwood Hotels & Resorts

• When things get nasty - how do you deal with negative publicity on the Web and ensure one angry customer doesn’t ruin your brand? Blake Chandlee, UK Director, Facebook Daniel Robb, Head of Travel, Google UK Ian McCaig, CEO, lastminute.com Richard Lewis, President, Jebel Ali International Hotels Tom Griffiths, Founder, gapyear.com LUNCH BREAK

PRESENTATIONS AND PANEL: Align your customer data with your revenue management and pricing strategy

PRESENTATIONS AND PANEL: Apply effective revenue management across all your distribution channels

• Hear why it is so important to shift the focus from product to customer centric data and what impacts customer decisions

• How can revenue management be applied through all your distribution channels?

• Getting your segmentation correct is the key to customer centric revenue management. Hear how to use segmented data to increase average booking revenue

• Do you have sufficient tools to track each revenue stream in each channel?

• How do you manage prices across multiple channels?

• How should you use 3rd party sites to distribute distressed inventory without compromising your rate integrity?

• Learn how to interpret data and prioritise data in order to make real time decisions that will benefit your company

• Despite BAR (Best Available Rate) pricing, hotels rates are rarely consistent over all distribution channels. How do you maintain rate parity and rate-integrity?

• Make the right pricing decisions by understanding why your customers buy from you • Examine the price elasticity of customers by their consuming patterns based on past data • What are the best cost-effective technologies to integrate vast amounts of customer data into your revenue management science? • Should you try to influence your customer behaviour or simply price your product according to their previous behaviour? Should you flexibly propose an alternative product? Kate Varini, Senior Lecturer, Management Business School Oxford Nayan Peshkar, Regional Director of Revenue Management, Millennium & Copthorne Hotels Ramesh Venkat, SVP Yield Management, Emirates (tbc) Tobi Kuhlang, VP Renevue Development, Accor Hospitality

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COFFEE BREAK

• Find out how to classify needs of customers like price and product and provide them with variety of choices

• Should your revenue management rules vary depending on your distribution channel? • How do you measure your performance across various channels and streamline your processes to effectively implement revenue management? Chinmai Sharma, VP Revenue Management, Wyndham Hotels Kevin Ger, VP Revenue Management, Eos Airlines Duncan Bramwell, VP Sales & Distribution, Dorchester Group Hotels CHAIRMAN’S SUMMARY AND END OF DAY ONE

Don’t let an important meeting make you miss this knowledge packed session At an event like this you are going to be busy. You will be surrounded by people who could make your business more profitable but at the same time sessions are going on that are full of information that could make you more successful. On top of this we also need to run several sessions at the same time. To ensure you don’t miss a thing, upgrade to a Gold or Platinum pass and receive the “Post event synopsis and analysis of all conference sessions.”

How many of your colleagues could benefit from these conferences. Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

Understand how to manage price and product to maximise revenues across all your distribution channels DAY TWO: 21 MAY PRESENTATIONS AND PANEL: Understand the product and pricing strategies needed to maximise ancillary revenues

KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Where to invest – and on what? Which travel products will be making money next year and how will you be selling them?

• Hear about tried and tested products to get your ancillary revenue strategy off the ground. Get industry insight into what consumers are buying so you can expand your product mix with new highly-profitable products as well

• What is going to be the next big change in travel distribution – and how do you prepare for it?

• What solutions should you use for full dynamic integration with your partners? Hear about essential technologies that will enable cost effective integration when you expand your product mix Vic Darvey, VP Distribution and Business Development, lastminute.com Henriette Thilert, Head of Revenue & Pricing, Aer Lingus Charlie Sultan, MD Sales, Planning and Analysis, American Airlines

• Recruitment and retention - as competition for talented employees hots up in the global marketplace, how can you ensure you have the right people on board to exploit these changes? • How is the ongoing instability of the US economy likely to affect your business in 2008-09? What should you be doing now to protect your company against a downturn? • Is scale the key to success? If so, will the high level of consolidations witnessed in 2007 continue in 2008? • Research is pointing to a drop in revenue from online travel in the US for the first time. Is Europe likely to follow this trend? Will we really see a dramatic resurgence of the high street travel agent? • Where is the man in charge of the fastest growing privately owned travel company (boasting 284.23% annual sales growth) going to invest in 2008? Tom Klein, EVP, Sabre Holdings Glenn Fogel, MD International, Priceline Brian Pratt, VP e-Commerce EMEA, Starwood Hotels Paul Furner, MD, Travel Republic Mike Rutter, Chief Commercial Officer, Flybe LUNCH BREAK

INTERACTIVE WORKSHOP The next generation in revenue management – using market demand, competitive rates and business intelligence to optimise financial results

INTERACTIVE WORKSHOP Global revenue optimisation – technology update and future trends • Taking a view of RMS history & developments • Get up to date with the latest technology to leverage your business potential • Hear about total hotel revenue management – determining overall value to the property • Update on dynamic pricing – top tips from global hospitality leaders • Your competitive set performance – the tools necessary to compete Hosted by IDeaS

• How IDS impacts the way hotels need to view revenue management • “To position or not to position…” - Parity versus maximizing opportunities at producing IDS • Where when and why do you book your travel and how do you do it? • Recent booking trends and the impact on revenue management

COFFEE BREAK

Session attendees will learn: • Historical approaches to Revenue Management – advantages, disadvantages and limiting factors • How to overcome limiting factors – hear about the latest industry and technology innovations • Adoption of the Next Generation in Revenue Management – the key integrated, market-based information components • How you will benefit and what have been the early results using the Next Generation? Hosted by The Rubicon Group

INTERACTIVE WORKSHOP Making the most of IDS as part of your Revenue Management strategy

• Summary: Right time, right place, right price. Revenue Management in a world wide web. Hosted by eRevMax

INTERACTIVE WORKSHOP Integrating Technology and Revenue Management to Maximize Revenues Revenue management is becoming increasingly complex, and more critical than ever is integrating technology and advanced techniques to maximize revenues. Join us as we look at: • Revenue Management – Past, Present and Future • Seven Guiding Principals of Revenue Management • The benefits of an Automated Revenue Management System • Differences in Forecasting Methodologies • The importance of understanding Unconstrained Demand • The Power of Pricing Rhonda Blanton, Director, PROS Todd Montgomery, Director, PROS END OF CONFERENCE

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

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REVENUE & PRICING STRATEGIES CONFERENCE

• What touch points offer the best conversion rates? Learn how to understand the booking habits of your customer and what level of selling they will tolerate

• What products will sell next year? Who will you need to sell them?

COFFEE BREAK

• Unbundle the travel experience – how can you give flexibility to your customer to tailor the product to their needs? Find out how to achieve the perfect balance between offering flexibility and overwhelming your customer with too many options that will distract from your core product

Arrival of OTAs, the LCC revolution, direct to consumer bookings, the evolution of search – all have rocked the industry and shifted the balance of power within the travel supply chain. Over the next 12 months, what are travel leaders looking to invest in and who are they looking to partner with?

CRM & LOYALTY IN TRAVEL CONFERENCE DAY ONE: 20 MAY Chairman’s Welcome

KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Monetising Web 2.0 – Who now controls your customer’s online buying behaviour?

PRESENTATIONS AND PANEL: Find out which loyalty marketing trends and innovations are fuelling increased customer retention

• The way your customer interacts with the web is changing. How can you continue to reach and influence online travellers in a dynamic, user-led web 2.0 environment?

• The customer centric world is evolving all the time. Are such concepts as Customer Experience Management (CEM) and Customer Managed Relationships (CMR) reflected in your approach to the customer? Where are we heading now? COFFEE BREAK

• Will user-generated content (UGC) eventually impact customer loyalty and retention? Should monitoring sites with reviews be included in CRM?

• Which companies are set to control your customers and how do you need to work with them to ensure that you get your message to these fast growing, influential audiences? • As your customers communicate with each other in increasing frequency and numbers online, how do you become part of this dialogue? • Will search advertising retain its dominance over online advertising spend, or should you be diverting your resources into the viral advertising strategies associated with social media sites? • Social distribution - are trusted referrals, viral campaigns, widgets and social media applications really the future of web distribution and marketing or just passing fads?

• New opportunities to create loyalty are emerging via mobile marketing. Get up to speed on the growing trends including mobile mapping capabilities, mobile search engines and mobile advertising Rob McDonald, Director of Customer Loyalty – UK/Europe/ Middle East/Africa, Hilton Hotels Corporation David Oliver, Head of Marketing Programmes, Hertz Europe Ranjan Singh, Co-founder & CEO, isango! Peter Wray, Chairman and Founder, loyaltymatters.com and CM4P

• When things get nasty - how do you deal with negative publicity on the Web and ensure one angry customer doesn’t ruin your brand? Blake Chandlee, UK Director, Facebook Daniel Robb, Head of Travel, Google UK Ian McCaig, CEO, lastminute.com Richard Lewis, President, Jebel Ali International Hotels Tom Griffiths, Founder, gapyear.com LUNCH BREAK

PRESENTATIONS AND PANEL: How well do you know your customer? The benefits of a complete customer view and smart segmentation revealed

PRESENTATIONS AND PANEL: How can you maximise CRM opportunities throughout your company? • Where does CRM really fit in your organisation and who is responsible for managing the whole CRM process?

• Integrating data across the organisation for most companies is very challenging. Find out why it is so crucial to have a 360-degree view of your customer and how to successfully achieve it.

• What organisational structure and mindset do you need to enable an effective CRM strategy? Who is involved, what skill-sets and competencies are required at an executive level and beyond?

• Does your website address different customer groups? Learn how other companies successfully segment online.

• How can you get buy-in for your CRM strategy? Address the needs of stakeholders from bottom to the very top.

• Hear expert tips on keeping customer profiles updated easily. How can you provide your customers with easy-to access ways to update and maintain their own preferences?

• Learn why it so important to build a cross-functional team and who needs to be involved for maximum results.

• How can CRM differentiate your business? Find out how to successfully manage customer experiences for different customer profiles. • What are the practical challenges when designing and implementing a more personalised approach? • How do you measure the impact of providing an “experience” compared to simply providing a service? How effectively are companies measuring the customer experience? Hear about best practices. • What is the secret of developing true one-to-one relationships and customer experiences across a varied customer base? Mauro Beretta, Director CRM & Web Development, Alitalia Chris Fradin, Director of Marketing EMEA, Preferred Hotel Group Gwen Raez, Group Product Manager, Visit Scotland Mike Tansey, Director, Tourism, Hospitality & Leisure Practice, Deloitte

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COFFEE BREAK

CRM & LOYALTY IN TRAVEL CONFERENCE

• Hear what impact Web 2.0 can have on your CRM process. Should loyalty marketers build virtual communities that interact via a branded platform? Hear the latest thinking on how to build loyal communities through enabling social networks.

• Social media as a distribution channel – how big can it get?

• Why it is so important to implement service culture training at all levels of the company? How to create the right environment to deliver brand promise. • Learn how to empower front-desk employees to make good company decisions that also benefit customers. • What are the most common pitfalls? What do you need to do differently to ensure your company CRM initiatives work? Tony Milsom, eCommerce Director, RCI Europe Vicky Elliot, Director of Marketing Services, Global Hotel Alliance Sam Samrai, CRM Manager, National Express Anne-Sylvie Vaconnet, Internet & CRM Director, Club Med CHAIRMAN’S SUMMARY AND END OF DAY ONE

Active Participation This conference has been structured to encourage active participation. It is about much more than the presentations you will hear, thought-provoking and stimulating as they will be. At every stage you will be asked to raise questions, talk over the issues at hand and exchange ideas with speakers and your fellow delegates

How many of your colleagues could benefit from these conferences. Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

Understand how to identify, satisfy and retain your best customers DAY TWO: 21 MAY PRESENTATIONS AND PANEL: Discover how to manage your eCRM initiatives in the world of internetbased loyalty

KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Where to invest – and on what? Which travel products will be making money next year and how will you be selling them?

• When customers experience problems with your website you run the risk of losing them. How can you make sure that your website is always current, informative and user-friendly?

Arrival of OTAs, the LCC revolution, direct to consumer bookings, the evolution of search – all have rocked the industry and shifted the balance of power within the travel supply chain. Over the next 12 months, what are travel leaders looking to invest in and who are they looking to partner with?

• Learn how to make branding interaction a positive experience for every online user.

• What products will sell next year? Who will you need to sell them?

• Find out why you should address customer segmentation issues and personalise the customer website experience.

• Is your website capturing customer data to feed your CRM initiatives? If not, why not?

• Recruitment and retention - as competition for talented employees hots up in the global marketplace, how can you ensure you have the right people on board to exploit these changes? • How is the ongoing instability of the US economy likely to affect your business in 2008-09? What should you be doing now to protect your company against a downturn? • Is scale the key to success? If so, will the high level of consolidations witnessed in 2007 continue in 2008?

• How should your website operate? Find out which cutting edge features are available to create an excellent online travel planning and booking experience.

• Research is pointing to a drop in revenue from online travel in the US for the first time. Is Europe likely to follow this trend? Will we really see a dramatic resurgence of the high street travel agent?

• Find out how to get the most from your online marketing via personalised, targeted e-mail campaigns Xavier Vallée, Head of Marketing and Partnerships, AVIS Rent A Car UK Francesca Ecsery, General Manager UK, Cheapflights Michael Rhodes, eCommerce Manager, Leger Holidays Dan Martin, Head of Analysis and Research, Airmiles Ayla Damé, Director of Customer Services, Middle East Airlines (panel only) Steve O’Keeffe, Sales Manager, RightNow Technologies

• Where is the man in charge of the fastest growing privately owned travel company (boasting 284.23% annual sales growth) going to invest in 2008? Tom Klein, EVP, Sabre Holdings Glenn Fogel, MD International, Priceline Brian Pratt, VP e-Commerce EMEA, Starwood Hotels Paul Furner, MD, Travel Republic Mike Rutter, Chief Commercial Officer, Flybe LUNCH BREAK

PRESENTATIONS AND PANEL: How to use data and data analytics to maximise the impact of your CRM strategy and enhance your customer experience

INTERACTIVE WORKSHOP 8 Steps on how to convert ‘Lookers into Bookers’

• Is CRM fundamentally a business philosophy or technology system? Does your CRM system over-rely on technology?

• Learn how to get quick results

• What stage is your customer experience strategy at? • What do you need to implement to improve your customer experience? • How to control the operating costs of improving your customer experience • Case study examples Hosted by Steve O’Keeffe, Sales Manager, RightNow Technologies

• What data is available that can improve your relationship with your customers?

CHAIRMAN’S SUMMARY & END OF CONFERENCE

• Hear how to transform warehoused data into human interaction with customers • What are the challenges in implementing new CRM technology? • What tools do you need to analyze and segment your customer data effectively? • How can customer and program analytics help you better understand your customers and execute your marketing campaigns accordingly? • How can you use data to drive CRM efforts both analytically and operationally? Thorsten Purkus, Director of Marketing Analytics - Europe, Africa & Middle East, Hyatt International Hotels & Resorts Jerome Touze, Co-Founder & Co-CEO, WAYN.com Sotiris Damianos, Sales & Marketing Director, Hotelopia Jean-François Mingelgrün, Head of CRM, Brussels Airlines

COFFEE BREAK

• How can you use CRM data to leverage marketing strategies?

Don’t let an important meeting make you miss this knowledge packed session At an event like this you are going to be busy. You will be surrounded by people who could make your business more profitable but at the same time sessions are going on that are full of information that could make you richer. On top of this we also need to run several sessions at the same time. To ensure you don’t miss a thing, upgrade to a Gold or Platinum pass and receive the “Post event synopsis and analysis of all conference sessions.” Please note this is for Conference attendees only. You will not be able to buy this if you don’t attend.

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

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CRM & LOYALTY IN TRAVEL CONFERENCE

• Keeping customers on your website. Discover how to “own” the customer throughout the travel planning and decision-making cycle.

COFFEE BREAK

• How important is it to personalise all electronic customer communications?

• What is going to be the next big change in travel distribution – and how do you prepare for it?

ONLINE TRAVEL STRATEGIES CONFERENCE DAY ONE: 20 MAY Conference chaired by: David Scowsill, Chairman, YuuGuu and Paul Richer, Senior Partner, Genesys

KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Monetising Web 2.0 – Who now controls your customer’s online buying behaviour?

KEYNOTE STRATEGY DEBATE

ONLINE TRAVEL STRATEGIES CONFERENCE

• As suppliers keep growing their direct to consumer business, on what basis should they continue to work with 3rd party sites? • Despite Ryanair’s insistence on exclusive direct distribution, most travel companies still opt for a multi-channel approach. How do you achieve the right reach/yield balance without losing control? • Will 100% direct sales remain a viable strategy – even for Ryanair? • Some hotel chains have now reached direct sales of 80%+. How much further can this go and what does this mean for intermediaries? • Affiliate partners and OTA white label products are tying up valuable space on major travel supplier sites. Is this really the most profitable way for key branded travel suppliers to use their superior web power? Are we witnessing a shift towards branded supplier sites selling all parts of your trip? • Lookers are up but bookers are down – does the OTA business model need to change? • Is Expedia’s hybrid media model the first step towards it simply becoming a travel advertising platform? Martijn Van Der Zee, VP Distribution and e-Commerce, KLM Sinead Finn, Head of Sales and Marketing, Ryanair Cormac Whelan, CEO, Datalex Andrew Rubinacci, VP Distribution Marketing, InterContinental Hotels Group David Roche, SVP EMEA, Expedia (tbc) Jerry Dunn, Distribution Development Manager, easyJet

COFFEE BREAK

Indirect vs direct distribution battle - where will the balance of power in the travel supply chain stand for 2008?

• The way your customer interacts with the web is changing. How can you continue to reach and influence online travelers in a dynamic, user-led web 2.0 environment? • Social media as a distribution channel – how big can it get? • Which companies are set to control your customers and how do you need to work with them to ensure that you get your message to these fast growing, influential audiences? • As your customers communicate with each other in increasing frequency and numbers online, how do you become part of this dialogue? • Will search advertising retain its dominance over online advertising spend, or should you be diverting your resources into the viral advertising strategies associated with social media sites? • Social distribution - are trusted referrals, viral campaigns, widgets and social media applications really the future of web distribution and marketing or just passing fads? • When things get nasty - how do you deal with negative publicity on the Web and ensure one angry customer doesn’t ruin your brand? Blake Chandlee, UK Director, Facebook Daniel Robb, Head of Travel, Google UK Ian McCaig, CEO, lastminute.com Richard Lewis, President, Jebel Ali International Hotels Tom Griffiths, Founder, gapyear.com

LUNCH BREAK

ONLINE MARKETING TRACK PRESENTATIONS AND PANEL

DISTRIBUTION TECHNOLOGY TRACK PRESENTATIONS AND PANEL

How does your online marketing strategy need to evolve to keep up with changes in Search and consumer behaviour?

Direct Distribution – Which technologies can help you sell direct to your customers?

• Learn how to consistently deliver relevant traffic at economical cost levels • Google is at the core of your SEM strategy - is this ever going to change? • Understand how to determine where you need to allocate your marketing spend – are you spending too much on paid search? • Measuring cross-channel influences - how can you measure which elements of your marketing strategy truly influence the purchasing decision? • Develop a search engine marketing strategy that not only balances paid and unpaid search, but also considers social search marketing as a distinct area • Video search optimisation – discover how to use video content to drive qualified traffic to your site Geraldine Calpin, VP Brand Websites, Hilton International Gareth Williams, CEO, Skyscanner Barbara Pezzi, Director Web Marketing & E-commerce, Swissotel Hotels & Resorts

• Customers increasingly expect access to every choice available and at every price point. What technology can be implemented to ensure your search and booking capabilities provide the customer with what they are looking for? • Do alternative direct distribution and marketing tools such as widgets and other desktop applications lead to higher conversion rates? • Investing in new interoperability technology is essential to stay competitiveensure you select the essential long term solutions and avoid the short term fads • How is supplier packaging evolving and how can it be used to boost ancillary revenue? Chris Roe, General Manager Sales, Virgin Holidays John Lambe, CTO, OpenJaw Technologies Darin McAuliffe, VP Distribution Solutions, Pegasus Solutions

COFFEE BREAK

PRESENTATIONS AND PANEL

INSIGHT

Niche Travel and The Long Tail – is the internet really fuelling endless choice and unlimited demand?

Web Analytics – Understand your online performance and how it impacts your travel business

• Do the recent mergers of the big four tour operators prove we are moving away from a mass market culture towards an à la carte menu of unlimited choice? • Will niche tour operators be able to generate sufficient sales to run stable, profitable, businesses - without having to be part of larger groups? • What role do societal conditions and people’s changing attitudes towards travel play in the length of the Long Tail? • SEO - as the long tail of PPC becomes more crowded as various tools make it very easy to bid for terms will there be an upward movement in cost per click? Tom Marchant, Co-Founder, Blacktomato.co.uk Nishma Robb, Group Distribution Director, Travelzest Deirdre Bounds, Founder, i-to-i (part of TUI plc) Mike Stacy, CEO, Groople

Online performance, and particularly high conversion, is core to the future growth strategy of every travel company. Find out how to interpret the many reports and statistics available and more importantly how to feed back this information to the decision-making processes of your sales, distribution, marketing and technology departments. Brian Clifton, Head of Web Analytics, Google (tbc)

INSIGHT Online security & payment in a Web 2.0 environment In many parts of Europe, online travel is still curtailed by a lack of consumer trust in booking on the web. What security issues still need to be overcome to boost customer confidence in e-commerce? Tim Sparrow, Consultant Client & Technical Services, Cybersource

END OF DAY 1 – COCKTAIL PARTY

Page 8

How many of your colleagues could benefit from these conferences. Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

DAY TWO: 21 MAY INNOVATION INITIATIVE: TRAVEL’S DRAGON’S DEN

KEYNOTE STRATEGY DEBATE (PLENARY SESSION)

The hottest travel business ideas battle it out as 4 finalists pitch to 5 big financial backers of new business in the industry

Where to invest – and on what? Which travel products will be making money next year and how will you be selling them?

Four travel entrepreneurs (whittled down from a shortlist of 20) will pitch their business plans and receive valuable or critical feedback and maybe even funding from people that invest in and drive new travel businesses. • Gerry Samuels, CEO, Travel Capital Gerry co-founded Gradient Solutions that was acquired by Sabre. Travel Capital invests in companies, with funding requirements ranging from MBO/MBI down to early stage funding. The investment capital is sourced principally from Travel Capital’s Founders, and from a network of partners within the institutional private equity world. • John Kent, CEO, youtravel.com John has been a serial entrepreneur and has managed to build value both as an executive and as an entrepreneur. John founded youtravel. com in February 2006 and the business is expected to reach a turnover of €70million in its first year of operations. Previous positions include lastminute. com UK MD, Travelbargains.com CEO and Medhotels.com CEO

The Entrepreneurial Finalists: 4 finalists from 20 hopefuls who will be pitching on the 20th May. Check out the website for more information - http://www.eyefortravel.com/tds/innovation-initiative.asp LUNCH BREAK

ONLINE MARKETING TRACK PRESENTATIONS AND PANEL

DISTRIBUTION TECHNOLOGY TRACK PRESENTATIONS AND PANEL

A step by step guide to understanding and exploiting the User-Generated Content and Social Media phenomenon

Which technologies enable suppliers and intermediaries to maintain mutually profitable partnerships?

• How do you integrate social media spend into your overall online marketing budget? • Understand how to communicate your brand through social media sites and how much it will cost you • Should you attempt to create your own community or focus your attention on the established social networks? • Mistakes can be costly. How do you measure the ROI of advertising campaigns in a social media environment? • How can you monitor and track what is being said about your company online? • How can you use user-generated content as an effective feedback mechanism for your product, service and pricing strategies? Jonathan Gillespie, Agency Lead, YouTube Walid Al Saqquaf, Co-Founder & COO, Trusted Places Rod Cuthbert, CEO, Viator Martin Verdon-Roe, Head of Sales UK, TripAdvisor Constandina Milios, Online Marketing Manager, Enjoy England

• What technologies are essential for travel intermediaries to attract and integrate supplier inventory? • How will advances in dynamic packaging technology change the way travel is distributed? • How will standardisation of XML and other direct connect technologies develop and what systems do you need to have in place to profit from these changes? • What technologies can best help you to manage distribution of your inventory through multiple channels and partners? • What part should GDSs play in your distribution strategy? Jerry Dunn, Distribution Development Manager, easyJet Brian Conway, SVP EMEA, Travelport GDS Cameron Jones, Regional Director for Northern Europe, Expedia

COFFEE BREAK

PRESENTATIONS AND PANEL

PRESENTATIONS AND PANEL

Understanding how your customers interact with your company and your brand online

Mobile Marketing and Distribution – How to use the mobile channel and how to make it pay

In the race to acquire as much traffic as possible, the importance of the online customer experience is often forgotten. Yet this, sometimes brief experience, has a dramatic effect on your conversion rates. • Improving functionality - Usability is key to conversion. Learn how next-generation technologies, such as Ajax, can improve the customer’s online experience • Learn what other industry websites do to score highly on user experience • Know which low cost methods exist to improve your company’s ability to improve customer satisfaction Jamie Cole, VP Distribution, Hilton International Tanya Lidstone, Head of User Experience, Oiko Gareth Gaston, Director of E-commerce, Ramada Jarvis Hotels

Judge for yourself whether a truly effective mobile strategy exists that can make your product available anywhere, and at anytime. • Learn what you need to do to make your online communication mobile friendly • What content and functions would be useful to consumers? • And what about social networks going mobile? Will this logical step force the industry to take mobile seriously? Christophe Leon, Sales & Marketing Director, Voyages-sncf.com Jason Rivolta, MD, Mobile Trials Marcus Casey, Director for Online Sales, Development and Operation, Lufthansa Gerry Samuels, CEO, Mobile Travel Technologies

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

Page 9

ONLINE TRAVEL STRATEGIES CONFERENCE

• Dick Porter, Co-founder & Director, STA Travel Dick started STA Travel in the seventies and grew it into a US$1.2 Billion organisation employing 2600 people in over 90 countries. Now on the STA Travel board, he devotes his time to finding and funding start ups that could replicate such massive growth. • Hugo Burge, Founder, Howzat Media Whilst building Cheapflights into an international flight comparison site, Hugo founded Howzat Media investment fund. Investments include WAYN.com, Zoomf.com, TrustedPlaces.com • Jason Katz, Founder, KP Capital UBS’s youngest Managing Director, now runs his own private equity fund devoted to investments in the global leisure sector. Jason was involved in the Hilton and Thomas Cook transactions as well as selling lastminute.com to Sabre and Active Hotels to Priceline.

COFFEE BREAK

The Investors (Dragons):

Arrival of OTAs, the LCC revolution, Direct to consumer bookings, the evolution of search – all have rocked the industry and shifted the balance of power within the travel supply chain. Over the next 12 months, what are travel leaders looking at investing in and who are they looking to partner with? • What products will sell next year? Who will you need to sell them? • What is going to be the next big change in travel distribution – and how do you prepare for it? • Recruitment and retention - as competition for talented employees hots up in the global marketplace, how can you ensure you have the right people on board to exploit these changes? • How is the ongoing instability of the US economy likely to affect our business in 2008-09? What should you be doing now to protect your company against a downturn? • Is scale the key to success? If so, will the high level consolidations witnessed in 2007 continue in 2008? • Research is pointing to a drop in revenue from online travel in the US for the first time. Is Europe likely to follow this trend? Will we really see a dramatic resurgence of the high street travel agent? • Where is the man in charge of the fastest growing privately owned travel company (boasting 284.23% annual sales growth) going to invest in 2008? Tom Klein, EVP, Sabre Holdings Glenn Fogel, MD International, Priceline Brian Pratt, VP e-Commerce EMEA, Starwood Hotels Paul Furner, MD, Travel Republic Mike Rutter, Chief Commercial Officer, Flybe

NEW FOR 2008 – INNOVATION INITIATIVE THE TRAVEL INDUSTRY’S DRAGON’S DEN! • Where are the travel industry’s most successful money men investing in 2008? • What new travel products will soon be tempting your customers - what are today’s travel entrepreneurs creating The Innovation Initiative aims to spot the next Ms Lane Fox, Stelios or even Mr (Thomas) Cook by helping budding travel industry entrepreneurs showcase their products to our select board of industry experts, venture capitalists and angel investors and potentially source funding. The format is simple: the hottest new travel industry start-ups from around the world will show and demo their products over a two day period at EyeforTavel’s Travel Distribution Summit this May 20-21 2008 at the Business Design Centre in London. And they don’t pay a penny to do this. They will be selected to participate based on merit alone. In fact, we’re even offering £7,000 of media exposure, so that the winners, no matter how small, will become known by the industry. The winners will be selected by EyeforTravel’s prestigious advisory board and by a select board of VCs: which includes: • Dick Porter, Co-founder & Director, STA Travel Dick started STA Travel in the seventies and grew it into a US$1.2 Billion organization employing 2600 people in over 90 countries. Now on the STA Travel board he devotes his time to finding and funding start ups that could replicate such a massive growth. • Hugo Burge, Founder, Howzat Media Whilst building Cheapflights into an international flight comparison site, Hugo founded Howzat Media investment fund. Investments include WAYN.com, Zoomf.com, TrustedPlaces.com • Jason Katz, Founder, KP Capital UBS’s youngest Managing Director, now runs his own private equity fund devoted to investments in the global leisure sector. Jason was involved in the Hilton and Thomas Cook transactions as well as selling lastminute.com to Sabre and Active Hotels to Priceline.

• Gerry Samuels, CEO, Travel Capital Gerry co-founded Gradient Solutions that was acquired by Sabre. Travel Capital invests in companies, with funding requirements ranging from MBO/ MBI down to early stage funding. The investment capital is sourced principally from Travel Capital’s Founders, and from anetwork of partners within the institutional private equity world. • John Kent, CEO, youtravel.com John has been a serial entrepreneur and has managed to build value both as an executive and as an entrepreneur. John founded youtravel.com in February 2006 and the business is expected to reach a turnover of €70m in its first year of operations. Previous positions include lastminute.com UK MD, travelbargains.com CEO and Medhotels.com

Entrepreneurs are applying now (simply email your “pitch” to tim@eyefortravel. com with “ENTREPRENEUR” in the subject line.) A shortlist of 20 potentials will do a preliminary pitch on the 20th of May. 4 finalists will pitch again on the 21st May in the main auditorium of the Summit with feedback and possibly investment from the VC panel. The panel will then choose a winner. (The winner and EyeforTravel will negotiate a £7K B2B marketing package to help the winner gain further exposure to the industry.) There will be the following categories: Start-ups • Travel intermediaries - bed banks, agencies, tour operators • Travel technology and marketing - Travel meta search, reservations systems, affiliates • Travel suppliers - hotels, airlines, car hire, cruise • Anything else! - things that the industry needs which don’t fit the categories above

Next round of funding • Travel intermediaries - bed banks, agencies, tour operators • Travel technology and marketing - Travel meta search, reservations systems, affiliates • Travel suppliers - hotels, airlines, car hire, cruise • Anything else! - things that the industry needs which don’t fit the categories above

Get involved NOW! To pitch simply email your “pitch” to [email protected] with “ENTREPRENEUR” in the subject

Page 10

WHO WILL YOU MEET AT THE TRAVEL DISTRIBUTION SUMMIT? Travel distribution is based on partnerships and at this event distribution deals are initiated, continued and most importantly sealed. Our delegates read as a who’s who of the travel industry and the wealth of knowledge that will be around you in the conference room is vast. The 2 day summit is a highly cost effective way to get up to speed with what the industry is really thinking and doing. Use this event to network, find new distribution partners and make your company more successful! COMPANY TYPE 42% Intermediaries (travel agents, tour operators) 28% Travel Suppliers (airlines, hotels, car hire) 17% Marketing, Technology, Content Solutions Providers 11% Other (press analysts, academics) 2% Finance (investors, VC banks, insurers)

JOB TITLE 29% Director, Chief Officer, EVP, SVP, Head of Department 44% VP & Manager 14% MD, CEO, President 13% Other (journalist, engineer, academic, analyst)

AREA OF RESPONSIBILITY 43% Sales Marketing Business 22% Running the company 14% IT 6% RM & Pricing 6% CFO/Purchasing 5% Analysts & Strategy 4% Other (including academic, recruitment, PA)

You need to make fact based decisions when planning to grow in difficult economic times. EyeforTravel’s European Online Travel Report 2008... [to be Published May]

...will give you a strategic analysis of key data from 2002 and predicted forward to 2012. Packed with key statistics, charts and expert analysis, the report will bring you up to date with the very latest European trends and allow you to understand this highly fragmented market. Incorporating an overview of the region, online purchasing behaviour, indepth sector analyses, leading company performance and much more, the report will help you to fully understand this complex region and allow you to adapt your company’s strategy accordingly. The report is available to all Platinum pass holders. Upgrade and set your online strategy on a course for future growth.

How many of your colleagues could benefit from these conferences? Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

Make the essential contacts you need to reduce your distribution costs and maximise sales Try and think of a CEO whose career hasn’t been built on good networking. We doubt there are many. Who you know is as important (if not more important!) than what you know which is why we have scheduled in plenty of time for you to

network with your fellow delegates (11 hours in fact!). And with over 1800 senior travel executives expected to attend, you’re sure to meet people who can really help drive your business, and your career, forward.

“Great environment to meet fellow industry colleagues with a real opportunity to network and meet new contacts.” Georgia-Lee Cleland, VisitBritain

NETWORKING OPPORTUNITIES AVAILABLE IN 2008 INCLUDE: SPEED NETWORKING – 20TH MAY After the huge success of our first speed networking event at last year’s Summit, we will be repeating this again in 2008. With the chance to meet 60 people in just 45 minutes, this is quick and efficient method of meeting the vaulable contacts you might otherwise miss.

“Speed networking was great. Very good quality of delegates.” Roderick Vanden Burgh, Fred Hopper

ONLINE NETWORKING CENTRE – BEFORE, DURING AND AFTER THE EVENT Our popular online networking centre will go live 3 weeks before the event. By allowing you to schedule meetings with you fellow delegates in advance, the networking centre will enable you to really get the best out of your time at the event.

COFFEE & LUNCH – BOTH DAYS The backbone of your networking, you will be able to cement relationships and discuss future business opportunities during 2 lunch breaks and 6 coffee breaks

PRE-EVENT GET TOGETHER DRINKS – 19TH MAY Always very popular, our pre-event drinks reception is a great chance to meet old friends and start your networking early in a relaxed, informal atmosphere. You will also be able to pick up your badge and event schedule, and even get a few early questions in for the following day’s speakers.

SUMMIT COCKTAIL RECEPTION – 20TH MAY Reward yourself at the end of a busy and informative day but attending the lively Summit Cocktail Reception. Catch up with industry friends and colleagues, as well as the new contacts you will have met throughout the day. Discuss the day’s hot topics, debate the big industry issues or simply enjoy a few pre-dinner drinks in good company.

SAVE TIME AND MONEY - VISIT THE EXHIBITION TO SOURCE TOP SOLUTIONS PROVIDERS MEET OUR 80 EXHIBITORS, EXPERTS IN THE FIELDS OF SEO, WEB ANALYTICS, AFFILIATE MARKETING, DISTRIBUTION TECHNOLOGY, WEB CONTENT, REVENUE MANAGEMENT AND CONNECTIVITY. Save yourself valuable time sourcing the solutions you need by comparing price and service offerings under one roof. This is the perfect opportunity to source suppliers catering for the unique needs of travel marketing, pricing, technology and distribution professionals.

INTERESTED IN EXHIBITING ?

Many of our exhibitors are so happy with the amount of business they do at this event, they come back year after year. If you would like more information about exhibiting, please contact: Paul Lane on +44 (0)2073757597 or [email protected] “Fantastic opportunity

for Multimap.com. Very valuable and able to showcase our benefits to clients and the travel industry.” Paul Hemmings, Multimap

GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: [email protected]

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Early count d Bir Dis

SAVE £200

Travel Distribution Summit Europe ‘08

efore gister b If you re h Feb ’08 Fri 29t

20 - 21 May, Business Design Centre, London

5 EASY WAYS TO REGISTER FOR THE CONFERENCE PHONE: Call Paul Lane on +44 (0)207 3757597 EMAIL:

*

Email all the required details below (please include ticket type and full contact details) using the subject line “TDS 2008 BOOKING” to [email protected]

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Send the completed form to EyeforTravel Conference Booking, Customer Services, 7-9 Fashion Street, London, E1 6PX, UK

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this form to +44 (0) 207375 7576

1. SELECT YOUR TICKET OPTIONS Please tick the package price box you require below:

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Super Early Bird Early Bird Rate (Valid until Feb 28th) (Valid from Feb 29th until Apr 4th)

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BRONZE Includes: • 2 Day Summit Pass to any conference • Welcome Drinks Reception (19th May) • Networking Lunch (20th & 21st May) • Networking Evening Reception (20th May)

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Online Travel Strategies Revenue and Pricing Strategies in Travel CRM and Loyalty Strategies in Travel (This is purely for our planning - you are free to swap between sessions.)

PLATINUM Includes: • The full contents of a bronze pass

PLUS

• An Audio CD of the conference proceedings • Post event synopsis and analysis of all conference sessions (this will take up to 8 wks post the event to complete) • The European Online Travel Distribution Report 2008

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We have arranged hotel discounts at the Islington Hilton Hotel (prices start at £185 ppn) which is next door to the Business Design Centre and the Jury’s Inn Islington (prices start at £129 ppn) which is a 5 minute walk. Once you register we will send you full prices and information.

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20-21 May 2008, Business Design Centre, 52 Upper Street, Islington, London, N1 0QH

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All conference places are fully transferable without any charge. Cancellations received before 5pm (GMT) time on April 21st 2008 will not incur a penalty (credit card registrations are subject to a 5% administration fee). If written confirmation of a cancellation is not received, we will be obliged to charge the full fee. Please note - you must inform the conference desk in writing of any cancellations on: [email protected] The organisers reserve the right to make changes to the program without notice.

Full event and registration information is also available online at www.eyefortravel.com/tds