English Corres 4

Business English Correspondence

Abdul Muhid

Surat permintaan (Request/inquiry Letter) Request Letter asks about information from someone. And things you need to ask is unlimited, you’re free to ask anything in your letter. Your request would have responded if you had attached the envelop, postage, and complete address for feed back. (contoh di buku halaman 161-162 korespondensi scientifik dalam binis)

Surat Pemesanan (Order Letter) As follow up towards response of the above letter, surely you’ll order goods you need. And the order usually made through order letter. Then you should write your order in tidy, if not it is fault. Some should be included in order letter. Name of item, catalog number, quality and quantity, 4. Condition and qualification 5. Price per item and total 6. Alternative item to order 7. Number of down payment should be clearly stated in your cheque. 8. Number of text service 9. Number of shipping fee 10.Address of goods recipient (Customer ) 11.Closing 3.

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Surat Keluhan (Complaint Letter) If the supplier gives good service, surely the complaint won’t be appeared. If there are some expected things happened as: indecency, catastrophe, and less of control, etc. If costumer isn’t satisfied he/she may complain. In the complaint letter we have to attach in details about what we complain about. Remember, we also attach the proof to avoid the supplier will ask compensation when they want to have irresponsibility toward the agreement. we have to compose the complaint letter carefully, the contents of letter are not showing the anger, and rude, which may destroy the relationship. (contoh

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The essential things that should be included in the complaint letter • Subject heading will interest the supplier to the contents of complaint, • Introduction the customer will place the humanistic up on the business and commercial case merely, • Complete explanation to the complaint with proof attached, • Asking about reparation based on the item complained.