Effective Listening Skills
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Effective Listening Skills as PDF for free.
More details
- Words: 498
- Pages: 14
Effective Listening Skills Engr. Shafqat Ullah WEC WahCantt
Communication
For Oral Communication:
God gave you One Mouth Two Ears
Perhaps that is the way you should use these.
Key Question
What is the difference between “Hearing” and “Listening”; What is the difference between “Peripheral Listening” and “Active Listening”; and What is Empathy?
Tips for becoming an effective Listener
Maintain eye contact with the speaker; Focus on content not delivery; Avoid emotional involvement; Avoids distractions; Treat listening as a challenging mental task; Stay active by asking mental question; and Use the gap between the rate of speech and your rate of thought.
Active Listening
Attending:
Eye Contact Posture Gesture
Five Steps to Attentive Listening
Squarely face the person; Open your posture; Lean towards the sender; Eye contact maintained; and Relax while attending.
Five Basics for Active Listening
Paraphrasing; Clarifying; Perception Checking; Summarizing; and Empathy.
Paraphrasing
Restating a message, but usually with fewer words, where possible try and get more the point; Purpose:
To Test you understand of what you heard; To communicate that you are trying to understand what is being said. If you are successful; and Paraphrasing indicates that you are following the speaker.
Clarifying
Process of bringing vague material into shaper focus Purpose:
To untangle unclear or wrong listener interpretation; To get more information; To help the speaker see other points of view; and To identify what was said.
Perception Checking
Request for verification of your perceptions Purpose:
To give and receive feedback; and To check out your assumptions.
Summarizing
Put key ideas and feelings into broad statements by pulling together, organizing, and integrating the major aspects. Purpose:
To give a sense of movement and accomplishment in the exchange; To establish a basis for further discussion; and Pull together major ideas, facts, and feelings.
Empathy
Reflection of content and feelings by putting yourself in the other shoes. Purpose:
To show that you are understanding the speaker experience; and To allow the speaker to evaluate his/her feelings after hearing them expressed by someone else.
Assertive Communication
Before an assertive talker begins to speak, he is clear about:
Whom he is talking to; What he wants to say; What he wants to achieve, so how he should organize what he says; and Where and when he will speak (how to handle disturbance).
An Assertive Speakers Skills
States messages calmly and directly; Uses appropriate language; Use clear messages….” I think, I like, I want etc.,; Explain why he wants something; Demonstrate that he has listened by:
Restating what he has heard; Asking question to further clarify; and Encouraging working together towards a common goal.
Communication
For Oral Communication:
God gave you One Mouth Two Ears
Perhaps that is the way you should use these.
Key Question
What is the difference between “Hearing” and “Listening”; What is the difference between “Peripheral Listening” and “Active Listening”; and What is Empathy?
Tips for becoming an effective Listener
Maintain eye contact with the speaker; Focus on content not delivery; Avoid emotional involvement; Avoids distractions; Treat listening as a challenging mental task; Stay active by asking mental question; and Use the gap between the rate of speech and your rate of thought.
Active Listening
Attending:
Eye Contact Posture Gesture
Five Steps to Attentive Listening
Squarely face the person; Open your posture; Lean towards the sender; Eye contact maintained; and Relax while attending.
Five Basics for Active Listening
Paraphrasing; Clarifying; Perception Checking; Summarizing; and Empathy.
Paraphrasing
Restating a message, but usually with fewer words, where possible try and get more the point; Purpose:
To Test you understand of what you heard; To communicate that you are trying to understand what is being said. If you are successful; and Paraphrasing indicates that you are following the speaker.
Clarifying
Process of bringing vague material into shaper focus Purpose:
To untangle unclear or wrong listener interpretation; To get more information; To help the speaker see other points of view; and To identify what was said.
Perception Checking
Request for verification of your perceptions Purpose:
To give and receive feedback; and To check out your assumptions.
Summarizing
Put key ideas and feelings into broad statements by pulling together, organizing, and integrating the major aspects. Purpose:
To give a sense of movement and accomplishment in the exchange; To establish a basis for further discussion; and Pull together major ideas, facts, and feelings.
Empathy
Reflection of content and feelings by putting yourself in the other shoes. Purpose:
To show that you are understanding the speaker experience; and To allow the speaker to evaluate his/her feelings after hearing them expressed by someone else.
Assertive Communication
Before an assertive talker begins to speak, he is clear about:
Whom he is talking to; What he wants to say; What he wants to achieve, so how he should organize what he says; and Where and when he will speak (how to handle disturbance).
An Assertive Speakers Skills
States messages calmly and directly; Uses appropriate language; Use clear messages….” I think, I like, I want etc.,; Explain why he wants something; Demonstrate that he has listened by:
Restating what he has heard; Asking question to further clarify; and Encouraging working together towards a common goal.
Related Documents
Effective Listening Skills
November 2019 20
Effective Listening Skills - Presentation
June 2020 10
Effective Listening
November 2019 28
Effective Listening
June 2020 9
Listening Skills
June 2020 10