Effective Listening

Effective Listening 1. Listening Facts 2. The Listening Process 3. Bad Listening Habits 4. Barriers to Effective Listening 5. Hearing vs. Listening 6. Types of Listening 7. Guidelines to Effective Listening

Listening Facts  Most

people spend at least ___% of communication time listening

 Most

people listen to and understand only about a fourth of what is being communicated

Listening Facts (con’t.)

 85%

of individuals rate themselves as average or worse listeners  Listening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequently  We ________ more rapidly than one can speak

Five-Step Process of Listening You get stimul i

You attach meanin g to stimuli

You store for future referenc e

________ ● __________ ● ____________ ●

Five-Step Process of Listening You separate fact from opinion and evaluate the quality of evidence

You react once you’ve evaluated the message

Evaluating ● ____________ ●



Bad Listening Habits Tunes out dry subjects

 Tunes

out if delivery is poor  Enters into argument  Listening for only the facts Sometimes you need to listen to _____________.

what people are



Bad Listening Habits Takes extensive notes

 Fakes

attention  Easily distracted  Resists difficult material  Reacts to emotional words  _______________

Barriers to Effective Listening __________

Selective _________

Mainstream of Thought

Self__________

Listening is more than Hearing  Listening

is _______; hearing is passive  Listening is _______; hearing is natural  Listening is intermittent; hearing is continuous

vs

Listening implies a choice. You must choose to participate in the process of listening.

Types of Listening Content

listening Critical listening Empathic listening

Listening occurs at different levels for different situations!

Levels of Listening Casual

or Marginal

Levels of Listening Casual

or Marginal Attentive

Levels of Listening Casual

or Marginal Attentive Active

Active Listening Behaviors Paraphrase Mirror State Ask Offer

Guidelines for Effective Listening Control

the Environment

Controlling the Environment: Fight Distractions 1. 2. 3. 4.

Close doors Turn off radios, TVs, CD players, etc. Move closer to the speaker Anticipate what will be said and summarize what has been said 5. Don’t interrupt 6. Hold your rebuttal

Controlling the Environment: Establishing a Climate for Effective Communication

Establishing a Climate for Effective Communication Evaluation Control Strategy Neutrality Superiority Certainty

Description Problem Orientation Spontaneity Empathy Equality Provisionalism

Guidelines for Effective Listening Control

the Environment Be Alert

Guidelines for Effective Listening Control

the Environment Be Alert Be Mentally Prepared

Psychological Barriers Feelings About the Subject Matter

______

Subject Matter Feelings About Each Other

_______

A Shared Semantic Code My My World of World of __________ ________

Your Your World of World of ________ __________

My Semantic Code

Your Semantic Code

Guidelines for Effective Listening Control

the Environment Be Alert Be Mentally Prepared Be Emotionally Prepared

Guidelines for Effective Listening  Control  Be

the Environment

Alert  Be Mentally Prepared  Be Emotionally Prepared  Judge content, not delivery

Guidelines for Effective Listening  Control  Be

the Environment

Alert  Be Mentally Prepared  Be Emotionally Prepared  Judge content, not delivery  Provide feedback

What Do Good Listeners Do? They Listen Actively by:  Listening

for concepts, key ideas, facts  Being able to distinguish between evidence and argument, idea and example, fact and principle

What Do Good Listeners Do? They Listen Actively by:  Analyzing

key points  Looking for unspoken messages  Keeping an open mind  Asking questions that clarify  Reserving judgment  Taking meaningful notes

Nonverbal Communication  Facial

expressions  ___________________  Vocal characteristics  Personal appearance  ____________________  Use of time and space

Improving Nonverbal Communication Skills

Be Aware