Eacom Vip300 Training
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EACOM VIP300 IP Phone Training 11/14/2008
Agenda MARKET OVERVIEW
SOLUTION FAMILY
FUNCTION IN DETAILS
Confidential and Proprietary, Eacome Inc. 2008
2
Confidential and Proprietary, Eacome Inc. 2008
3
Business Customers Concerns Business Customers Concerns
Growth
Cost
Function
Future growth requires integration of voice video and web voice,
Ever-increasing communication cost
Effectively communicate with customers and partners, internal management operation
Confidential and Proprietary, Eacome Inc. 2008
4
EVS3040/3080 Target Market EVS3040/3080 Target Market • Chained Business • Outsourcing • Transportation
• Telephone Marketing • Customer Support • Hotline • Command and Dispatching Center
Business Model
Functionality Requirement
Customization Demand
Size Consideration
• Clinic • Hospital
• Small and Middle sized Business
Confidential and Proprietary, Eacome Inc. 2008
5
Main Factors Affects VoIP Deployment Main Factors Affects VoIP Deployment Service Quality Reliabilities – VoIP has yet to prove as reliable as plain phone system Complexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone, Asterisk like PC based system is prone to various of mis-configurations and system failures Voice Quality is Challenging LAN QoS – virus, wiring quality, room quality WAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– Quality reliability, reliability voice quality IP Phone – compatibility issues, interoperability issues, low cost usually means low quality.
Cost Advantage CapEx is significantly higher than analog PBX — basic configuration 4 4-5 5 times more than analog IP PBX with similar functions Higher OpEx – requires VoIP hardware, software, network expert Higher g integration g cost – installation,, setup p and technical support pp are expensive. p
Limited Functionalities Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems
Confidential and Proprietary, Eacome Inc. 2008
6
EACOM Business Communication Solution EACOM Business Communication Solution
Company LAN
Branch Office
Confidential and Proprietary, Eacome Inc. 2008
VoIP Service Provider 7
EVS3040 Carrier Deployment Model EVS3040 Carrier Deployment Model • • •
Centralized service control Assuring service quality Providing operation value valueadded service.
• •
• •
Drive more VoIP traffic Distributed application & deployment requires less CapEx
Customer purchase device Customer control user application
Confidential and Proprietary, Eacome Inc. 2008
8
Confidential and Proprietary, Eacome Inc. 2008
9
EACOM Business VoIP Solution Chart EACOM Business VoIP Solution Chart EVS30xx IP PBX and Collaboration Server
VIP Enterprise Enterprise VoIP Speaker Phone
EIP EIP Economic VoIP Phone
VoiceCrystal IP Professional VoIP Conference Console Conference Console Confidential and Proprietary, Eacome Inc. 2008
10
Confidential and Proprietary, Eacome Inc. 2008
11
VIP300 Deployment Scenario 1 VIP300 Deployment Scenario 1
Company LAN
All the IP Phones and PBX are within the same local area network, no firewall and NAT traversal issues
IP PBX
Confidential and Proprietary, Eacome Inc. 2008
12
VIP300 Deployment Scenario 2 VIP300 Deployment Scenario 2 STUN or TURN based NAT traversal solutions has to be deployed
STUN and TURN Server
Company LAN
NAT/FIREWALL
IP PBX
NAT/FIREWALL
Branch Office
IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal capability bilit
Confidential and Proprietary, Eacome Inc. 2008
13
VIP300 Deployment Scenario 3 VIP300 Deployment Scenario 3
VIP300 has built-in router function that can directly connect to broadband connection
VoIP Service Provider
ADSL Modem or FTTH or Cable Modem
LAN
Confidential and Proprietary, Eacome Inc. 2008
14
Hook up the Phone Hook up the Phone
7.5V DC Power
PC or other LAN devices
Broadband or SIP server
Phone Headset
Confidential and Proprietary, Eacome Inc. 2008
15
Phone Keypad Phone Keypad
Volume
Phonebook VoiceMail Light
DTMF Digit Pad
Conference Hold line Hand-free Transfer Call
Confidential and Proprietary, Eacome Inc. 2008
16
VIP300 Quick Start Guide VIP300 Quick Start Guide Check VIP300's IP address Restart Phone Default Configuration PSTN Dialing PSTN Dialing Choose Line
Call Hold
MENU+4+5 MENU+7+7 WAN port DHCP Client, LAN port 192.168.123.1, NAT mode enabled Dial 0*# to choose PSTN dialing Dial 0*# to choose PSTN dialing Dial 1*# and hang up to choose line 1. Dial 2*# and hang up to choose line 2. Dial 3*# and hang up to choose line 3. A calls B, B picks up call. A press HOLD, B is put on hold. A gets another line, A calls C. C picks up call. A switch call between B and C by pressing VMS. A hang up B by press DEL.
Attendant Call Transfer
A calls B, B picks up call, B press TRANSFER, A is put on hold and B gets another line. B dial C's number and press '#/SEND' key and hang up. C picks up phone, A and C are in call.
Blind Call Transfer
A calls B, B picks up call. B press HOLD and TRANSFER and dials C's number. PBX hangs up , p p p g p B. A will hear ringback from C. C picks up call, A and C are in call.
3 Way Conference
A calls B, B picks up. A press HOLD to put B on hold. A gets another line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference.
3 Way Transfer 3 Way Transfer
A calls B, B picks up. A press HOLD to put B in hold. A gets new line. A calls B B picks up A press HOLD to put B in hold A gets new line A calls C, C picks up call. A press CONF to put B and C in 3 way conference. A hang up the call, B and C are in call. A calls B, B picks up call. B press HOLD and TRANSFER and dials extension 700. PBX gives B a new number, e.g 701. B hang up the call. B goes to another Phone and dials the assigned new number, B and A in call again. b d ll
Call Park/Pickup (requires PBX support) Check VoiceMail
A's Phone's VMS is light. A calls 1603 to retreive the voice mail. Or A calls 1604 and dial the user extension and password to retreive the voice mail.
Call Forward
Press FWD and to enable, press FWD again to disable. Forward number can be set in LCD menu or WEB GUI. Press DND to enable, press DND again to disable
Do Not Disturb
Confidential and Proprietary, Eacome Inc. 2008
17
Login to the Phone’ss WEB GUI Login to the Phone WEB GUI
Please note the correct web server address is http://[ip phone address]:9999
Use default information to login to phone’s web GUI User name: root Password: test
Confidential and Proprietary, Eacome Inc. 2008
18
WEB GUI Guide WEB GUI Guide
VIP300’s firmware version information
VIP300’s configuration item menu
Confidential and Proprietary, Eacome Inc. 2008
19
Set Network Parameter Set Network Parameter
Network configuration items, items see user guide for more details
WAN and LAN port can be chosen to work in NAT or bridge mode,
WAN side supports Fixed IP DHCP client PPPoE
Confidential and Proprietary, Eacome Inc. 2008
20
Save and Apply Changes Save and Apply Changes
Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make change effective
Confidential and Proprietary, Eacome Inc. 2008
21
SIP Configuration SIP Configuration
VIP300 supports 3 SIP realms each can have h individual i di id l SIP server setup, e.g. 3 different service providers
Standard SIP registration information, don’t forget to enable account
Message Waiting Indicator enable for voice mail service
Confidential and Proprietary, Eacome Inc. 2008
22
Auto Configuration Auto Configuration
VIP300 supports automatically configure the phone based on phone’s MAC address through HTTP FTP and TFTP protocols HTTP,
Confidential and Proprietary, Eacome Inc. 2008
23
VIP300 supports automatically software and firmware upgrade through HTTP, FTP and TFTP protocols
Confidential and Proprietary, Eacome Inc. 2008
24
Other Phone Features Other Phone Features
Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan and d alarm l clock l k can be b sett using i phone h features f t menu
Confidential and Proprietary, Eacome Inc. 2008
25
Agenda MARKET OVERVIEW
SOLUTION FAMILY
FUNCTION IN DETAILS
Confidential and Proprietary, Eacome Inc. 2008
2
Confidential and Proprietary, Eacome Inc. 2008
3
Business Customers Concerns Business Customers Concerns
Growth
Cost
Function
Future growth requires integration of voice video and web voice,
Ever-increasing communication cost
Effectively communicate with customers and partners, internal management operation
Confidential and Proprietary, Eacome Inc. 2008
4
EVS3040/3080 Target Market EVS3040/3080 Target Market • Chained Business • Outsourcing • Transportation
• Telephone Marketing • Customer Support • Hotline • Command and Dispatching Center
Business Model
Functionality Requirement
Customization Demand
Size Consideration
• Clinic • Hospital
• Small and Middle sized Business
Confidential and Proprietary, Eacome Inc. 2008
5
Main Factors Affects VoIP Deployment Main Factors Affects VoIP Deployment Service Quality Reliabilities – VoIP has yet to prove as reliable as plain phone system Complexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone, Asterisk like PC based system is prone to various of mis-configurations and system failures Voice Quality is Challenging LAN QoS – virus, wiring quality, room quality WAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– Quality reliability, reliability voice quality IP Phone – compatibility issues, interoperability issues, low cost usually means low quality.
Cost Advantage CapEx is significantly higher than analog PBX — basic configuration 4 4-5 5 times more than analog IP PBX with similar functions Higher OpEx – requires VoIP hardware, software, network expert Higher g integration g cost – installation,, setup p and technical support pp are expensive. p
Limited Functionalities Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems
Confidential and Proprietary, Eacome Inc. 2008
6
EACOM Business Communication Solution EACOM Business Communication Solution
Company LAN
Branch Office
Confidential and Proprietary, Eacome Inc. 2008
VoIP Service Provider 7
EVS3040 Carrier Deployment Model EVS3040 Carrier Deployment Model • • •
Centralized service control Assuring service quality Providing operation value valueadded service.
• •
• •
Drive more VoIP traffic Distributed application & deployment requires less CapEx
Customer purchase device Customer control user application
Confidential and Proprietary, Eacome Inc. 2008
8
Confidential and Proprietary, Eacome Inc. 2008
9
EACOM Business VoIP Solution Chart EACOM Business VoIP Solution Chart EVS30xx IP PBX and Collaboration Server
VIP Enterprise Enterprise VoIP Speaker Phone
EIP EIP Economic VoIP Phone
VoiceCrystal IP Professional VoIP Conference Console Conference Console Confidential and Proprietary, Eacome Inc. 2008
10
Confidential and Proprietary, Eacome Inc. 2008
11
VIP300 Deployment Scenario 1 VIP300 Deployment Scenario 1
Company LAN
All the IP Phones and PBX are within the same local area network, no firewall and NAT traversal issues
IP PBX
Confidential and Proprietary, Eacome Inc. 2008
12
VIP300 Deployment Scenario 2 VIP300 Deployment Scenario 2 STUN or TURN based NAT traversal solutions has to be deployed
STUN and TURN Server
Company LAN
NAT/FIREWALL
IP PBX
NAT/FIREWALL
Branch Office
IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal capability bilit
Confidential and Proprietary, Eacome Inc. 2008
13
VIP300 Deployment Scenario 3 VIP300 Deployment Scenario 3
VIP300 has built-in router function that can directly connect to broadband connection
VoIP Service Provider
ADSL Modem or FTTH or Cable Modem
LAN
Confidential and Proprietary, Eacome Inc. 2008
14
Hook up the Phone Hook up the Phone
7.5V DC Power
PC or other LAN devices
Broadband or SIP server
Phone Headset
Confidential and Proprietary, Eacome Inc. 2008
15
Phone Keypad Phone Keypad
Volume
Phonebook VoiceMail Light
DTMF Digit Pad
Conference Hold line Hand-free Transfer Call
Confidential and Proprietary, Eacome Inc. 2008
16
VIP300 Quick Start Guide VIP300 Quick Start Guide Check VIP300's IP address Restart Phone Default Configuration PSTN Dialing PSTN Dialing Choose Line
Call Hold
MENU+4+5 MENU+7+7 WAN port DHCP Client, LAN port 192.168.123.1, NAT mode enabled Dial 0*# to choose PSTN dialing Dial 0*# to choose PSTN dialing Dial 1*# and hang up to choose line 1. Dial 2*# and hang up to choose line 2. Dial 3*# and hang up to choose line 3. A calls B, B picks up call. A press HOLD, B is put on hold. A gets another line, A calls C. C picks up call. A switch call between B and C by pressing VMS. A hang up B by press DEL.
Attendant Call Transfer
A calls B, B picks up call, B press TRANSFER, A is put on hold and B gets another line. B dial C's number and press '#/SEND' key and hang up. C picks up phone, A and C are in call.
Blind Call Transfer
A calls B, B picks up call. B press HOLD and TRANSFER and dials C's number. PBX hangs up , p p p g p B. A will hear ringback from C. C picks up call, A and C are in call.
3 Way Conference
A calls B, B picks up. A press HOLD to put B on hold. A gets another line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference.
3 Way Transfer 3 Way Transfer
A calls B, B picks up. A press HOLD to put B in hold. A gets new line. A calls B B picks up A press HOLD to put B in hold A gets new line A calls C, C picks up call. A press CONF to put B and C in 3 way conference. A hang up the call, B and C are in call. A calls B, B picks up call. B press HOLD and TRANSFER and dials extension 700. PBX gives B a new number, e.g 701. B hang up the call. B goes to another Phone and dials the assigned new number, B and A in call again. b d ll
Call Park/Pickup (requires PBX support) Check VoiceMail
A's Phone's VMS is light. A calls 1603 to retreive the voice mail. Or A calls 1604 and dial the user extension and password to retreive the voice mail.
Call Forward
Press FWD and to enable, press FWD again to disable. Forward number can be set in LCD menu or WEB GUI. Press DND to enable, press DND again to disable
Do Not Disturb
Confidential and Proprietary, Eacome Inc. 2008
17
Login to the Phone’ss WEB GUI Login to the Phone WEB GUI
Please note the correct web server address is http://[ip phone address]:9999
Use default information to login to phone’s web GUI User name: root Password: test
Confidential and Proprietary, Eacome Inc. 2008
18
WEB GUI Guide WEB GUI Guide
VIP300’s firmware version information
VIP300’s configuration item menu
Confidential and Proprietary, Eacome Inc. 2008
19
Set Network Parameter Set Network Parameter
Network configuration items, items see user guide for more details
WAN and LAN port can be chosen to work in NAT or bridge mode,
WAN side supports Fixed IP DHCP client PPPoE
Confidential and Proprietary, Eacome Inc. 2008
20
Save and Apply Changes Save and Apply Changes
Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make change effective
Confidential and Proprietary, Eacome Inc. 2008
21
SIP Configuration SIP Configuration
VIP300 supports 3 SIP realms each can have h individual i di id l SIP server setup, e.g. 3 different service providers
Standard SIP registration information, don’t forget to enable account
Message Waiting Indicator enable for voice mail service
Confidential and Proprietary, Eacome Inc. 2008
22
Auto Configuration Auto Configuration
VIP300 supports automatically configure the phone based on phone’s MAC address through HTTP FTP and TFTP protocols HTTP,
Confidential and Proprietary, Eacome Inc. 2008
23
VIP300 supports automatically software and firmware upgrade through HTTP, FTP and TFTP protocols
Confidential and Proprietary, Eacome Inc. 2008
24
Other Phone Features Other Phone Features
Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan and d alarm l clock l k can be b sett using i phone h features f t menu
Confidential and Proprietary, Eacome Inc. 2008
25
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