Eacom Evs3080 Ip Pbx Training
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EACOM Business VoIP Solution Training 04/2009
Agenda
MARKET OVERVIEW
SOLUTION FAMILY
FUNCTION IN DETAILS
Confidential and Proprietary, Eacome Inc. 2008
2
Confidential and Proprietary, Eacome Inc. 2008
3
Business Customers Concerns
Growth
Cost
Function
Future growth requires integration of voice video and web voice,
Ever-increasing communication cost
Effectively communicate with customers and partners, internal management operation
Confidential and Proprietary, Eacome Inc. 2008
4
EVS3080/3080 Target Market • Chained Business • Outsourcing • Transportation
• Telephone Marketing • Customer Support • Hotline • Command and Dispatching Center
Business Model
Functionality Requirement
Customization Demand
Size Consideration
• Clinic • Hospital
• Small and Middle sized Business
Confidential and Proprietary, Eacome Inc. 2008
5
Main Factors Affects VoIP Deployment Service Quality Reliabilities – VoIP has yet to prove as reliable as plain phone system Complexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone, Asterisk like PC based system is prone to various of mis-configurations and system failures Voice Quality is Challenging LAN QoS – virus, wiring quality, room quality WAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– Quality reliability, reliability voice quality IP Phone – compatibility issues, interoperability issues, low cost usually means low quality.
Cost Advantage CapEx is significantly higher than analog PBX — basic configuration 4 4-5 5 times more than analog IP PBX with similar functions Higher OpEx – requires VoIP hardware, software, network expert Higher g integration g cost – installation,, setup p and technical support pp are expensive. p
Limited Functionalities Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems
Confidential and Proprietary, Eacome Inc. 2008
6
EVS3080 Technical Features Single device integrated with multiple functions – secure and reliable Integrated with data router, media gateway, SIP servers, application server and media server Purposely designed embedded platform with dedicated DSP processor Low power design, easily accommodate to the different environment Highly secure design immunized to virus or software failures Functioning even without broadband connection
Extensive PBX Feature Support Basic calling features, operator, auto operator, customizable greetings and ring back tone Flexible inbound and outbound call routing scheme, number based, policy based
Customized Feature for Enterprise p Flexible trunk options – analog trunking or VoIP trunking Powerful calling features – call forward, queue, IVR, unified messaging, conferencing, SIP peering User friendly y configuration g – built-in web server GUI for p provisioning g and configuration g
Economics Capital Expenditure – price close to small PBX, with support of IP phone, IAD or software phone Operating Expenditure – simple installation & operations, user friendly, cost savings
Confidential and Proprietary, Eacome Inc. 2008
7
EACOM Business Communication Solution
Company LAN
Branch Office
VoIP Service Provider Confidential and Proprietary, Eacome Inc. 2008
8
Confidential and Proprietary, Eacome Inc. 2008
9
EACOM IP PBX Model EACOM’s IP PBX’s model name begins with EVS – Eacom VoIP Server Following EVS symbol are four digits feature code representing the configuration and Following EVS symbol are four digits feature code representing the configuration and function difference, which is shown as following
Confidential and Proprietary, Eacome Inc. 2008
10
EACOM Business VoIP Solution Chart EVS30xx IP PBX and Collaboration Server
VIP Enterprise Enterprise VoIP Speaker Phone
EIP EIP Economic VoIP Phone
VoiceCrystal IP Professional VoIP Conference Console Conference Console Confidential and Proprietary, Eacome Inc. 2008
11
Current IP PBX Model List
Model Name
FXO Ports FXO Ports
Optional FXS Ports
EVS3020
2
2
I t Internal FLASH l FLASH
EVS3080
4
2
Internal FLASH
EVS3041
4
2
External USB Drive
EVS3080
8
2
Internal FLASH
Storage Media Storage Media
Confidential and Proprietary, Eacome Inc. 2008
12
EACOM VoIP Phone Model EACOM’s Business VoIP Desktop phone is categorized in 3 families, the Economic, Enterprise and Professional Conference Console Economic – full functional VoIP Desktop Phone w/ PoE, LCD and feature keys Enterprise – Enterprise grade Full Duplex VoIP Desktop Speaker Phone w/ high high p y LCD display p y and feature key y definition voice CODEC,, PoE,, contemporary Professional – Professional grade professional VoIP conference console with Crystal clear sound processing technology and high definition voice CODEC Model Name Model Name Economic EIP308, EIP310 Enterprise VIP3xx* VIP5xx**
Product Description Product Description VoIP Business Desktop Phone
VoIP Fullduplex Speaker Phone VoIP Fullduplex Speakerphone w/ HD voice
Professional VoiceCrystal IP 2000* Professional VoIP Conference Console VoiceCrystal IP 4000*** Professional VoIP Conference Console w/ HD Voice * Available 1Q 2009 ** Available 2Q 2009 *** Available 2nd Half 2009 Confidential and Proprietary, Eacome Inc. 2008
13
Confidential and Proprietary, Eacome Inc. 2008
14
Typical yp PBX Network Setup p Scenario – DMZ Mode EVS3080
I t Internet t
Linksys W54GT Ethernet Switch
Router forward all request initiated by Internet user to the Router’s p public IP to PBX
DMZ
WAN
EVS3080B
Confidential and Proprietary, Eacome Inc. 2008
15
Setup PBX in Router Router’s s DMZ Purpose PBX can expose to the Internet so it is easy for other phones or PBX to find it PBX can forward media between the PBX/Phones behind the NAT/Firewall PBX only sees only voice traffic and other traffic still go through router, so PBX can perform better
Guidelines Go register a dynamic domain name (DDNS) if router uses dynamic IP address, e.g. d d dyndns.org, www.3322.org 3322 Setup router’s DDNS according to specific router instructions Put PBX in the router’s LAN and assign a static IP address to PBX Enables router’s DMZ, pointing to PBX’s IP address Enables router’s port range forwarding to reserve SIP and RTP ports that PBC will use Setup DMZ support in PBX, tell PBX to use router’s public IP in SIP signaling Try to register or access PBX web from other broadband link
Confidential and Proprietary, Eacome Inc. 2008
16
Setup DDNS in Router
Choose the DDNS service provider name, DynDns is preferred f d
Fill in the domain name, user name and password you got when you registered the domain with DDNS service provider
Confidential and Proprietary, Eacome Inc. 2008
17
Setup DMZ in Router
Assign a static IP for the PBX and enable router’s DMZ to point to PBX IP
Confidential and Proprietary, Eacome Inc. 2008
18
Assign Static IP to WAN in PBX
Please use different subnet for LAN an WAN
Confidential and Proprietary, Eacome Inc. 2008
19
Enable DMZ support in PBX
User router’s DDNS domain name for external IP address
User router’s static IP address external IP address
Specifies WAN’s subnet information
Confidential and Proprietary, Eacome Inc. 2008
20
User Setup in DMZ mode
In DMZ mode, for the extension that registers to the PBX from Internet Internet, please disable “Can Can Reinvite” option in the user property, otherwise one way voice can happen
Confidential and Proprietary, Eacome Inc. 2008
21
SIP Server and NAT/Firewall Traversal Field‐proven SIP Servers SIP Registration SIP Proxy SIP B2B UA
EVS3080 forward voice media flow in between
NAT/Firewall Traversal Built-in Session Border Controller (RTP Relay) SIP regular refreshing registration Media flow relay
Voice media flow is blocked by firewall
Confidential and Proprietary, Eacome Inc. 2008
22
EVS3080 Deployment Scenario 1 – Trust Host Based Trunking 1. 2. 3. 4. 4
PBX trust each other and does not require authentication – no need to register to other PBXs Each PBX has its network ID – something like area code in PSTN Each PBX defines prefix dialing to interconnect with other PBX Each E h PBX has h its it own connection ti to t PSTN, PSTN flexing fl i routing ti rules l can be set to land the PSTN calls according to best rate among the PBXs
LAN PSTN
EVS3080A 81xxx
Internet
EVS3080 85xxx
EVS3080 84xxx
EVS3080 83xxx
LAN
LAN
Confidential and Proprietary, Eacome Inc. 2008
LAN
23
EVS3080 Deployment Scenario 2 – Authentication Based Trunking 1. 2. 3.
A and B are independent of each other and have their own PSTN trunking interface A and B has unified extension plan, all the extensions can be accessed from A and B A and B has different local PSTN access number but unified auto attendant
LAN PSTN EVS3080A
1. 2. 3.
4. 5.
EVS3080A and EVS3080B has independent extension group, A group is 3xxx 3xxx, B group is 2xxx EVS3080A log in EVS3080B with 2xxx account, EVS3080B register to EVS3080A with 3xxx account Adding VOIP outgoing dialing rule, in EVS3080A add outgoing SIP account and dialing 2xxx to reach B, same setup in EVS3080B EVS3080A and EVS3080B dial out to PSTN with prefix +9xxx EVS3080A can dial out to EVS3080B’s PSTN with prefix +39xxx, EVS3080B dial out to EVS3080A’s PSTN with prefix 29xxx +29xxx
EVS3080B
Confidential and Proprietary, Eacome Inc. 2008
LAN
24
EVS3080 Deployment Scenario 2 – Centralized Management
PSTN LAN A
EVS3080A
EVS3080B 1.
2. 3. 4.
All the SIP phones in group B are registered with EVS3080A EVS3080B only l provides id llocall PSTN access EVS3080A, and trunking interface No special dialing rules are needed for the calling extensions EVS3080A registers with EVS3080B to provide access to EVS3080B’s PSTN trunking interface Prefix based dialing for PSTN dialing out, +9xxx for EVS3080A local access, +8xxx for EVS3080B local access
Confidential and Proprietary, Eacome Inc. 2008
LAN B
25
EVS3080 Built-in Web Server Provisioning g Interface
ONLY Firefox web browser is fully supported now
Confidential and Proprietary, Eacome Inc. 2008
26
How to Change Configuration of PBX
When any y changes g made, you y need to save the change and apply the changes so it can be effective immediately
Confidential and Proprietary, Eacome Inc. 2008
27
User Management
Select one or more users to configure
Confidential and Proprietary, Eacome Inc. 2008
Click EDIT to change configurations or DELETE to delete users
28
User Configurations
Each configuration item has online tip notification to assist user
Confidential and Proprietary, Eacome Inc. 2008
29
Bulk Add Users
Specify the starting extension and number of continuous extensions to be added
Confidential and Proprietary, Eacome Inc. 2008
30
User Management Open Account Open batch accounts – setup numbers range range, static password or random password Single Account– static password or random password.
Delete Accounts Delete batch accounts by selecting multiple users D l t single Delete i l user
User management Each user can setup dedicated voice mail and email account User defined call forward, find-me, follow-me services Web GUI based users management, user online status monitoring
Confidential and Proprietary, Eacome Inc. 2008
31
User Follow me Configuration
Configure follow me features on per extension basis. Can ring number one by one or simultaneously
Confidential and Proprietary, Eacome Inc. 2008
32
PBX Feature Call Forward Individual setup of the call forward on conditions
Call transfer A calls B,, B push p ‘TRANSFER’ button,, dial C’s number and push p ‘SEND’ or ‘#’, A and C can talk
Call Park A calls B, B transfer the call to 700 and hang up. B goes to another location and dial the 700 to retrieve the call
Call Pickup Call Pickup A calls B, B and C are in the same user group, C can get the call by dial “*8”
Call Hold A calls B, B push ‘HOLD’ button and dial C’s number, B can switch between the call to B and C by push ‘HOLD’ A can push ‘CONFERENCE’ CONFERENCE to start conference call Confidential and Proprietary, Eacome Inc. 2008
33
Configure the Call Park Features
Confidential and Proprietary, Eacome Inc. 2008
34
Outbound Call Control
Multiple Outbound Trunking Interface Options Integrated PSTN analog FXO media gateway, configurable 2/4/8 port FXO port Integrated modular FXS media gateway for connecting with analog phone or fax machine FXO fail-over port for direct connect to the PSTN network when the power is lost Integrated SIP Peering for multiple EVS3080 deployment Integrated unlimited VoIP trunking interface seamlessly connected with multiple VoIP service provider, with call in/call out. In the distributed deployment model, the outbound call can be routed to the most economic t ki interface trunking i t f to t enter t into i t PSTN network, t k saving i llong di distance t calling lli costt
VoIP Trunking Can setup unlimited SIP trunk to the VoIP service providers providers.
Dial Plan Prefix based number routing g Dialing out number policies User group based calling rights control
Confidential and Proprietary, Eacome Inc. 2008
35
SIP Trunk Setup Authentication Based Provide the VoIP Service Provider provided user name name, password and SIP server address for authenticating The SIP server of the authenticated account will automatically become the tr sted host trusted
Confidential and Proprietary, Eacome Inc. 2008
36
Setup SIP Trunk
Click New SIP trunk to add outgoing sip trunk
Confidential and Proprietary, Eacome Inc. 2008
37
Setup SIP Trunk Setup
Service providers’s domain name or IP Address, default port is 5060 or use :xxxx to specify PBX’ B B’s PBX s SIP registration name and password
SIP trunk t k options ti
Confidential and Proprietary, Eacome Inc. 2008
38
SIP Trunk Status
SIP trunk registration status
Confidential and Proprietary, Eacome Inc. 2008
39
Outbound Call Control – Define FXO trunk
Give trunk a name and select the FXO ports should be included in the trunk
Define the trunk features, features most importantly you should decide how FXO decides the hang up condition, use polarity reversal or busy tone detection. If busy detection is enabled, the busy tone frequency and cadence d has h to t be b sett to t the th country t standard where the EVS3080 is deployed. Confidential and Proprietary, Eacome Inc. 2008
40
Outbound Call Control – Define Outgoing g g Calling g Rule
For each SIP or FXO trunk, you need to specify a calling rule which defines what calling prefix should be used to access the trunk
You can also specify a fall over trunk when the trunk is unavailable due to busy or other conditions, the call can be made through fall over trunk
Confidential and Proprietary, Eacome Inc. 2008
41
Outbound Call Control – Define Dialplan
A dialplan is the set of calling rules and special features that user can use. Each user can have its own dialplan setup.
Confidential and Proprietary, Eacome Inc. 2008
42
Inbound Call Control
You can also define callee or caller number based matching
Define how call should be directed, can be call queue, conference, voicemail or other special routine
Confidential and Proprietary, Eacome Inc. 2008
43
Inbound Call Control Multiple Inbound Trunking Interface Options Integrated PSTN analog FXO gateway, configurable 2/4/8 FXO ports Integrated unlimited VoIP trunking interface seamlessly connected with multiple VoIP service provider, with call in/call out. Integrated SIP peering capability enable distributed EVS3080 deployment Enable enterprise with multiple local numbers to more conveniently connected to customers
Powerful Number Based Call Routing Powerful Number Based Call Routing Redirect to auto attendant Redirect to extension number Redirect to voice mail Redirect to call queue Redirect to audio conference room Redirect to voice mail recording
Confidential and Proprietary, Eacome Inc. 2008
44
Calling Queue Queue– Automatic Call Distribution Customizable queue number P i it b d Priority based operator routing, Ring Together or Roundrobin t ti Ri T th R d bi Configurable Voice Greetings with prompt files upgrade capability Can have customized IVR for each queue Can have customized IVR for each queue
Confidential and Proprietary, Eacome Inc. 2008
45
Calling Queue Setup
Define the extension of the call queue, ring strategy, background music
Confidential and Proprietary, Eacome Inc. 2008
46
Switchboard Setup
Use switch board options to define voice menu, ring group, upload voice prompt files, define user directory and time based routing rules
Confidential and Proprietary, Eacome Inc. 2008
47
Switchboard Setup Auto attendant Upload voice greetings or record live through phone Can specify the time triggered auto attendant Can be a number or voice prompts or customizable IVR
Operators Can specify multiple operator numbers Ring together or sequentially ring within operator groups Support blind or non-blind call transfer If the transfer failed, failed the call can be directed to operator again
Calling Status Monitoring and Control Can install web based calling g status monitoring g and control application pp
Confidential and Proprietary, Eacome Inc. 2008
48
GUI Based IVR Menu
Confidential and Proprietary, Eacome Inc. 2008
49
Music-on-hold Music on hold Setup
Use tftp or http to upload music files to the PBX
Confidential and Proprietary, Eacome Inc. 2008
50
Other Functions Configurable Music‐on‐hold Allows selection among g multiple p music files uploaded p from PC Audio convert tools for converting mp3 files to music RAW files
Unified Messaging Dedicated voice mail for each individual user USB flash based disk or hard disk based massive storage Support message waiting indication message Automatically forward voice mail to user specified email account
IP Broadcasting IP Broadcasting Dial 1800, all the users in group 0 will hear the broadcast message
Confidential and Proprietary, Eacome Inc. 2008
51
Other Functions Configurable Music‐on‐hold Allows selection among g multiple p music files uploaded p from PC Audio convert tools for converting mp3 files to music RAW files
Unified Messaging Dedicated voice mail for each individual user SD card or hard disk based massive storage Support message waiting indication message Automatically forward voice mail to user specified email account
Confidential and Proprietary, Eacome Inc. 2008
52
Audio Conferencing Setup
Confidential and Proprietary, Eacome Inc. 2008
53
Audio Conference Features Two built in conference room with 10 participants each Customizable access number, VoIP or PSTN Customizable access number VoIP or PSTN 5 Ways to dial into conference room Call from PSTN or VoIP directly to the conference room User dial the conference room extension Transferred from AA or operator Dial from other PBX Customizable IVR
Conference room PIN management Conference moderator has special PIN Normal participants have their own PIN
Advanced Conference Control Real time conference status monitoring Participants control from web or DTMF, invite participants, convert to the moderator
Conference Recording Confidential and Proprietary, Eacome Inc. 2008
54
FXO Hardware Parameter Setup
FXO port information, you can also change the country settings to match your local network
Confidential and Proprietary, Eacome Inc. 2008
55
FXO Hangup Condition Deteciton Setup
FXO related information can be setup in trunk menu. FXO supportt busy b detection d t ti or polarity reversal to determine the hang up condition
Confidential and Proprietary, Eacome Inc. 2008
56
Update PBX Firmware
Put image file in tftp or http server directory, specify the sever name or URL, then upload. After uploading, reboot the PBX
Confidential and Proprietary, Eacome Inc. 2008
57
Agenda
MARKET OVERVIEW
SOLUTION FAMILY
FUNCTION IN DETAILS
Confidential and Proprietary, Eacome Inc. 2008
2
Confidential and Proprietary, Eacome Inc. 2008
3
Business Customers Concerns
Growth
Cost
Function
Future growth requires integration of voice video and web voice,
Ever-increasing communication cost
Effectively communicate with customers and partners, internal management operation
Confidential and Proprietary, Eacome Inc. 2008
4
EVS3080/3080 Target Market • Chained Business • Outsourcing • Transportation
• Telephone Marketing • Customer Support • Hotline • Command and Dispatching Center
Business Model
Functionality Requirement
Customization Demand
Size Consideration
• Clinic • Hospital
• Small and Middle sized Business
Confidential and Proprietary, Eacome Inc. 2008
5
Main Factors Affects VoIP Deployment Service Quality Reliabilities – VoIP has yet to prove as reliable as plain phone system Complexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone, Asterisk like PC based system is prone to various of mis-configurations and system failures Voice Quality is Challenging LAN QoS – virus, wiring quality, room quality WAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– Quality reliability, reliability voice quality IP Phone – compatibility issues, interoperability issues, low cost usually means low quality.
Cost Advantage CapEx is significantly higher than analog PBX — basic configuration 4 4-5 5 times more than analog IP PBX with similar functions Higher OpEx – requires VoIP hardware, software, network expert Higher g integration g cost – installation,, setup p and technical support pp are expensive. p
Limited Functionalities Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems
Confidential and Proprietary, Eacome Inc. 2008
6
EVS3080 Technical Features Single device integrated with multiple functions – secure and reliable Integrated with data router, media gateway, SIP servers, application server and media server Purposely designed embedded platform with dedicated DSP processor Low power design, easily accommodate to the different environment Highly secure design immunized to virus or software failures Functioning even without broadband connection
Extensive PBX Feature Support Basic calling features, operator, auto operator, customizable greetings and ring back tone Flexible inbound and outbound call routing scheme, number based, policy based
Customized Feature for Enterprise p Flexible trunk options – analog trunking or VoIP trunking Powerful calling features – call forward, queue, IVR, unified messaging, conferencing, SIP peering User friendly y configuration g – built-in web server GUI for p provisioning g and configuration g
Economics Capital Expenditure – price close to small PBX, with support of IP phone, IAD or software phone Operating Expenditure – simple installation & operations, user friendly, cost savings
Confidential and Proprietary, Eacome Inc. 2008
7
EACOM Business Communication Solution
Company LAN
Branch Office
VoIP Service Provider Confidential and Proprietary, Eacome Inc. 2008
8
Confidential and Proprietary, Eacome Inc. 2008
9
EACOM IP PBX Model EACOM’s IP PBX’s model name begins with EVS – Eacom VoIP Server Following EVS symbol are four digits feature code representing the configuration and Following EVS symbol are four digits feature code representing the configuration and function difference, which is shown as following
Confidential and Proprietary, Eacome Inc. 2008
10
EACOM Business VoIP Solution Chart EVS30xx IP PBX and Collaboration Server
VIP Enterprise Enterprise VoIP Speaker Phone
EIP EIP Economic VoIP Phone
VoiceCrystal IP Professional VoIP Conference Console Conference Console Confidential and Proprietary, Eacome Inc. 2008
11
Current IP PBX Model List
Model Name
FXO Ports FXO Ports
Optional FXS Ports
EVS3020
2
2
I t Internal FLASH l FLASH
EVS3080
4
2
Internal FLASH
EVS3041
4
2
External USB Drive
EVS3080
8
2
Internal FLASH
Storage Media Storage Media
Confidential and Proprietary, Eacome Inc. 2008
12
EACOM VoIP Phone Model EACOM’s Business VoIP Desktop phone is categorized in 3 families, the Economic, Enterprise and Professional Conference Console Economic – full functional VoIP Desktop Phone w/ PoE, LCD and feature keys Enterprise – Enterprise grade Full Duplex VoIP Desktop Speaker Phone w/ high high p y LCD display p y and feature key y definition voice CODEC,, PoE,, contemporary Professional – Professional grade professional VoIP conference console with Crystal clear sound processing technology and high definition voice CODEC Model Name Model Name Economic EIP308, EIP310 Enterprise VIP3xx* VIP5xx**
Product Description Product Description VoIP Business Desktop Phone
VoIP Fullduplex Speaker Phone VoIP Fullduplex Speakerphone w/ HD voice
Professional VoiceCrystal IP 2000* Professional VoIP Conference Console VoiceCrystal IP 4000*** Professional VoIP Conference Console w/ HD Voice * Available 1Q 2009 ** Available 2Q 2009 *** Available 2nd Half 2009 Confidential and Proprietary, Eacome Inc. 2008
13
Confidential and Proprietary, Eacome Inc. 2008
14
Typical yp PBX Network Setup p Scenario – DMZ Mode EVS3080
I t Internet t
Linksys W54GT Ethernet Switch
Router forward all request initiated by Internet user to the Router’s p public IP to PBX
DMZ
WAN
EVS3080B
Confidential and Proprietary, Eacome Inc. 2008
15
Setup PBX in Router Router’s s DMZ Purpose PBX can expose to the Internet so it is easy for other phones or PBX to find it PBX can forward media between the PBX/Phones behind the NAT/Firewall PBX only sees only voice traffic and other traffic still go through router, so PBX can perform better
Guidelines Go register a dynamic domain name (DDNS) if router uses dynamic IP address, e.g. d d dyndns.org, www.3322.org 3322 Setup router’s DDNS according to specific router instructions Put PBX in the router’s LAN and assign a static IP address to PBX Enables router’s DMZ, pointing to PBX’s IP address Enables router’s port range forwarding to reserve SIP and RTP ports that PBC will use Setup DMZ support in PBX, tell PBX to use router’s public IP in SIP signaling Try to register or access PBX web from other broadband link
Confidential and Proprietary, Eacome Inc. 2008
16
Setup DDNS in Router
Choose the DDNS service provider name, DynDns is preferred f d
Fill in the domain name, user name and password you got when you registered the domain with DDNS service provider
Confidential and Proprietary, Eacome Inc. 2008
17
Setup DMZ in Router
Assign a static IP for the PBX and enable router’s DMZ to point to PBX IP
Confidential and Proprietary, Eacome Inc. 2008
18
Assign Static IP to WAN in PBX
Please use different subnet for LAN an WAN
Confidential and Proprietary, Eacome Inc. 2008
19
Enable DMZ support in PBX
User router’s DDNS domain name for external IP address
User router’s static IP address external IP address
Specifies WAN’s subnet information
Confidential and Proprietary, Eacome Inc. 2008
20
User Setup in DMZ mode
In DMZ mode, for the extension that registers to the PBX from Internet Internet, please disable “Can Can Reinvite” option in the user property, otherwise one way voice can happen
Confidential and Proprietary, Eacome Inc. 2008
21
SIP Server and NAT/Firewall Traversal Field‐proven SIP Servers SIP Registration SIP Proxy SIP B2B UA
EVS3080 forward voice media flow in between
NAT/Firewall Traversal Built-in Session Border Controller (RTP Relay) SIP regular refreshing registration Media flow relay
Voice media flow is blocked by firewall
Confidential and Proprietary, Eacome Inc. 2008
22
EVS3080 Deployment Scenario 1 – Trust Host Based Trunking 1. 2. 3. 4. 4
PBX trust each other and does not require authentication – no need to register to other PBXs Each PBX has its network ID – something like area code in PSTN Each PBX defines prefix dialing to interconnect with other PBX Each E h PBX has h its it own connection ti to t PSTN, PSTN flexing fl i routing ti rules l can be set to land the PSTN calls according to best rate among the PBXs
LAN PSTN
EVS3080A 81xxx
Internet
EVS3080 85xxx
EVS3080 84xxx
EVS3080 83xxx
LAN
LAN
Confidential and Proprietary, Eacome Inc. 2008
LAN
23
EVS3080 Deployment Scenario 2 – Authentication Based Trunking 1. 2. 3.
A and B are independent of each other and have their own PSTN trunking interface A and B has unified extension plan, all the extensions can be accessed from A and B A and B has different local PSTN access number but unified auto attendant
LAN PSTN EVS3080A
1. 2. 3.
4. 5.
EVS3080A and EVS3080B has independent extension group, A group is 3xxx 3xxx, B group is 2xxx EVS3080A log in EVS3080B with 2xxx account, EVS3080B register to EVS3080A with 3xxx account Adding VOIP outgoing dialing rule, in EVS3080A add outgoing SIP account and dialing 2xxx to reach B, same setup in EVS3080B EVS3080A and EVS3080B dial out to PSTN with prefix +9xxx EVS3080A can dial out to EVS3080B’s PSTN with prefix +39xxx, EVS3080B dial out to EVS3080A’s PSTN with prefix 29xxx +29xxx
EVS3080B
Confidential and Proprietary, Eacome Inc. 2008
LAN
24
EVS3080 Deployment Scenario 2 – Centralized Management
PSTN LAN A
EVS3080A
EVS3080B 1.
2. 3. 4.
All the SIP phones in group B are registered with EVS3080A EVS3080B only l provides id llocall PSTN access EVS3080A, and trunking interface No special dialing rules are needed for the calling extensions EVS3080A registers with EVS3080B to provide access to EVS3080B’s PSTN trunking interface Prefix based dialing for PSTN dialing out, +9xxx for EVS3080A local access, +8xxx for EVS3080B local access
Confidential and Proprietary, Eacome Inc. 2008
LAN B
25
EVS3080 Built-in Web Server Provisioning g Interface
ONLY Firefox web browser is fully supported now
Confidential and Proprietary, Eacome Inc. 2008
26
How to Change Configuration of PBX
When any y changes g made, you y need to save the change and apply the changes so it can be effective immediately
Confidential and Proprietary, Eacome Inc. 2008
27
User Management
Select one or more users to configure
Confidential and Proprietary, Eacome Inc. 2008
Click EDIT to change configurations or DELETE to delete users
28
User Configurations
Each configuration item has online tip notification to assist user
Confidential and Proprietary, Eacome Inc. 2008
29
Bulk Add Users
Specify the starting extension and number of continuous extensions to be added
Confidential and Proprietary, Eacome Inc. 2008
30
User Management Open Account Open batch accounts – setup numbers range range, static password or random password Single Account– static password or random password.
Delete Accounts Delete batch accounts by selecting multiple users D l t single Delete i l user
User management Each user can setup dedicated voice mail and email account User defined call forward, find-me, follow-me services Web GUI based users management, user online status monitoring
Confidential and Proprietary, Eacome Inc. 2008
31
User Follow me Configuration
Configure follow me features on per extension basis. Can ring number one by one or simultaneously
Confidential and Proprietary, Eacome Inc. 2008
32
PBX Feature Call Forward Individual setup of the call forward on conditions
Call transfer A calls B,, B push p ‘TRANSFER’ button,, dial C’s number and push p ‘SEND’ or ‘#’, A and C can talk
Call Park A calls B, B transfer the call to 700 and hang up. B goes to another location and dial the 700 to retrieve the call
Call Pickup Call Pickup A calls B, B and C are in the same user group, C can get the call by dial “*8”
Call Hold A calls B, B push ‘HOLD’ button and dial C’s number, B can switch between the call to B and C by push ‘HOLD’ A can push ‘CONFERENCE’ CONFERENCE to start conference call Confidential and Proprietary, Eacome Inc. 2008
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Configure the Call Park Features
Confidential and Proprietary, Eacome Inc. 2008
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Outbound Call Control
Multiple Outbound Trunking Interface Options Integrated PSTN analog FXO media gateway, configurable 2/4/8 port FXO port Integrated modular FXS media gateway for connecting with analog phone or fax machine FXO fail-over port for direct connect to the PSTN network when the power is lost Integrated SIP Peering for multiple EVS3080 deployment Integrated unlimited VoIP trunking interface seamlessly connected with multiple VoIP service provider, with call in/call out. In the distributed deployment model, the outbound call can be routed to the most economic t ki interface trunking i t f to t enter t into i t PSTN network, t k saving i llong di distance t calling lli costt
VoIP Trunking Can setup unlimited SIP trunk to the VoIP service providers providers.
Dial Plan Prefix based number routing g Dialing out number policies User group based calling rights control
Confidential and Proprietary, Eacome Inc. 2008
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SIP Trunk Setup Authentication Based Provide the VoIP Service Provider provided user name name, password and SIP server address for authenticating The SIP server of the authenticated account will automatically become the tr sted host trusted
Confidential and Proprietary, Eacome Inc. 2008
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Setup SIP Trunk
Click New SIP trunk to add outgoing sip trunk
Confidential and Proprietary, Eacome Inc. 2008
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Setup SIP Trunk Setup
Service providers’s domain name or IP Address, default port is 5060 or use :xxxx to specify PBX’ B B’s PBX s SIP registration name and password
SIP trunk t k options ti
Confidential and Proprietary, Eacome Inc. 2008
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SIP Trunk Status
SIP trunk registration status
Confidential and Proprietary, Eacome Inc. 2008
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Outbound Call Control – Define FXO trunk
Give trunk a name and select the FXO ports should be included in the trunk
Define the trunk features, features most importantly you should decide how FXO decides the hang up condition, use polarity reversal or busy tone detection. If busy detection is enabled, the busy tone frequency and cadence d has h to t be b sett to t the th country t standard where the EVS3080 is deployed. Confidential and Proprietary, Eacome Inc. 2008
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Outbound Call Control – Define Outgoing g g Calling g Rule
For each SIP or FXO trunk, you need to specify a calling rule which defines what calling prefix should be used to access the trunk
You can also specify a fall over trunk when the trunk is unavailable due to busy or other conditions, the call can be made through fall over trunk
Confidential and Proprietary, Eacome Inc. 2008
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Outbound Call Control – Define Dialplan
A dialplan is the set of calling rules and special features that user can use. Each user can have its own dialplan setup.
Confidential and Proprietary, Eacome Inc. 2008
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Inbound Call Control
You can also define callee or caller number based matching
Define how call should be directed, can be call queue, conference, voicemail or other special routine
Confidential and Proprietary, Eacome Inc. 2008
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Inbound Call Control Multiple Inbound Trunking Interface Options Integrated PSTN analog FXO gateway, configurable 2/4/8 FXO ports Integrated unlimited VoIP trunking interface seamlessly connected with multiple VoIP service provider, with call in/call out. Integrated SIP peering capability enable distributed EVS3080 deployment Enable enterprise with multiple local numbers to more conveniently connected to customers
Powerful Number Based Call Routing Powerful Number Based Call Routing Redirect to auto attendant Redirect to extension number Redirect to voice mail Redirect to call queue Redirect to audio conference room Redirect to voice mail recording
Confidential and Proprietary, Eacome Inc. 2008
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Calling Queue Queue– Automatic Call Distribution Customizable queue number P i it b d Priority based operator routing, Ring Together or Roundrobin t ti Ri T th R d bi Configurable Voice Greetings with prompt files upgrade capability Can have customized IVR for each queue Can have customized IVR for each queue
Confidential and Proprietary, Eacome Inc. 2008
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Calling Queue Setup
Define the extension of the call queue, ring strategy, background music
Confidential and Proprietary, Eacome Inc. 2008
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Switchboard Setup
Use switch board options to define voice menu, ring group, upload voice prompt files, define user directory and time based routing rules
Confidential and Proprietary, Eacome Inc. 2008
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Switchboard Setup Auto attendant Upload voice greetings or record live through phone Can specify the time triggered auto attendant Can be a number or voice prompts or customizable IVR
Operators Can specify multiple operator numbers Ring together or sequentially ring within operator groups Support blind or non-blind call transfer If the transfer failed, failed the call can be directed to operator again
Calling Status Monitoring and Control Can install web based calling g status monitoring g and control application pp
Confidential and Proprietary, Eacome Inc. 2008
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GUI Based IVR Menu
Confidential and Proprietary, Eacome Inc. 2008
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Music-on-hold Music on hold Setup
Use tftp or http to upload music files to the PBX
Confidential and Proprietary, Eacome Inc. 2008
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Other Functions Configurable Music‐on‐hold Allows selection among g multiple p music files uploaded p from PC Audio convert tools for converting mp3 files to music RAW files
Unified Messaging Dedicated voice mail for each individual user USB flash based disk or hard disk based massive storage Support message waiting indication message Automatically forward voice mail to user specified email account
IP Broadcasting IP Broadcasting Dial 1800, all the users in group 0 will hear the broadcast message
Confidential and Proprietary, Eacome Inc. 2008
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Other Functions Configurable Music‐on‐hold Allows selection among g multiple p music files uploaded p from PC Audio convert tools for converting mp3 files to music RAW files
Unified Messaging Dedicated voice mail for each individual user SD card or hard disk based massive storage Support message waiting indication message Automatically forward voice mail to user specified email account
Confidential and Proprietary, Eacome Inc. 2008
52
Audio Conferencing Setup
Confidential and Proprietary, Eacome Inc. 2008
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Audio Conference Features Two built in conference room with 10 participants each Customizable access number, VoIP or PSTN Customizable access number VoIP or PSTN 5 Ways to dial into conference room Call from PSTN or VoIP directly to the conference room User dial the conference room extension Transferred from AA or operator Dial from other PBX Customizable IVR
Conference room PIN management Conference moderator has special PIN Normal participants have their own PIN
Advanced Conference Control Real time conference status monitoring Participants control from web or DTMF, invite participants, convert to the moderator
Conference Recording Confidential and Proprietary, Eacome Inc. 2008
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FXO Hardware Parameter Setup
FXO port information, you can also change the country settings to match your local network
Confidential and Proprietary, Eacome Inc. 2008
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FXO Hangup Condition Deteciton Setup
FXO related information can be setup in trunk menu. FXO supportt busy b detection d t ti or polarity reversal to determine the hang up condition
Confidential and Proprietary, Eacome Inc. 2008
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Update PBX Firmware
Put image file in tftp or http server directory, specify the sever name or URL, then upload. After uploading, reboot the PBX
Confidential and Proprietary, Eacome Inc. 2008
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