Pbx Admin Training 2
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TRAINING MANUAL FOR NORTEL MERIDIAN PBX
TABLE OF CONTENTS REFERENCE GUIDES TERMINOLOGY
PROGRAMMING THE PBX LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20
PRINTING INFORMATION
LD 2
SETTING THE TIME AND DATE
LD 95
CHANGING NAMES
LD 10
ANALOG SET ADMINISTRATION
LD 11
DIGITAL SET ADMINISTRATION
LD 18
SPEED CALL LISTS
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
TROUBLE SHOOTING ENABLING PHONES
TO LOG IN/LOG OUT OF THE PBX: It is very important you have the log on procedure correct. If you log in incorrectly three times, the switch may not let you in for a predetermined time. OVL111 000 IDLE TTY 04 SCH MTC TRF
9:18
Type in the bold face prompts: COMMENTS WILL BE IN ITALIC CAPITAL LETTERS. LOGI TYPE THE WORD LOGI PASS? TYPE IN THE PASSWORD . TTY #04 LOGGED IN 09:19 2/9/1999 -CONFIRMATION>LD XX
TYPE IN THE LOAD YOU WISH TO ENTER
PERFORM TASKS END THE PROGRAM BY TYPING “END” OR “****”.
TO LOG OUT OF THE PBX: NOTE:
BE SURE TO BACKUP BEFORE LOGGIN OUT (LOAD 43)
> >LOGO
TYPE “LOGO” TO LOG OUT OF THE PBX
SHORTCUTS TO HELP YOU AFTER LOGGIN IN ENTER * ENTER * * ENTER ****
ONE STAR TO RE-ENTER SAME PROMPT TWO STARS TO RETURN TO > REQ PROMPT FOUR STARS TO RETURN TO >
PROGRAMMING THE PBX We will be using the following loads to perform routine changes to your PBX system: LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20
PRINTING INFORMATION
LD 2
SETTING THE TIME AND DATE
LD 95
CHANGING NAMES
LD 10
ANALOG SET ADMINISTRATION
LD 11
DIGITAL SET ADMINISTRATION
LD 18
SPEED CALL LISTS
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
TERMINOLOGY SWITCH/PBX:
The telephone system as a whole is called a switch or PBX. Your switch is a Nortel Meridian Option _____. Nortel is the manufacturer, meridian is the brand name and Option ____ is the size of the switch
PORT:
A port is an address in the switch where a phone is located. A port is also called a terminal number.
CARD:
Each card in the switch has a card in it. Analog and digital cards have 16 ports or addresses on them. That means you can have 16 phones programmed on each analog or digital card.
ANALOG:
All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.
DIGITAL:
all multi-line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones.
TN:
Terminal Number. A terminal number is the position or address on a card. For example, if a phone’s TN is 7 6, this means the phone is on card 7, position or port 6.
DN:
Directory Number.
CONSOLE:
The console is the main answering position for your company.
TRUNK:
A trunk is a line that comes from the telephone company that allows you to make calls.
LOAD OR OVERLAY:
This is the extension number of a phone.
A “Load” is a program you go into to access different information. The Option 11 has over 100 loads. A load is also called an overlay.
REFERENCE GUIDES The Nortel manuals are commonly known as NTP’s or Northern Telecom Publications. The most frequently used manuals are:
1)
Feature documentation Explains feature interaction, packaging and operation. This manual will give a very detailed explanation of each and how it works.
2)
Administration programs This manual will explain how to program the loads.
3)
System Messages This manual explains all error codes.
SYSTEM ERROR MESSAGES System error messages are sent when invalid information is sent to the PBX. the “System Message” manual for a description of the error code.
Use
The first three letters separate error codes. SCHXXXX
Service Change Error Most common error messages received during functional programming.
ERRXXXX
Error Monitor (Hardware) When the call processing software detects information which is not in the correct format or when invalid information is detected, and ERR message is printed.
BUGXXXX
Software Error Monitor When the call processing software detects information detects information, which is not in the correct format, or when invalid information is detected a BUG message is output.
SYSXXXX
System Loader message This program is loaded into memory whenever a complete program and data load is required. SYSLOAD occurs when: 1) 2) 3)
The system is powered-on The system RESET button is pressed A power failure has caused some of the memory contents to be destroyed.
A SYSXXXX FATAL message indicates a fatal error requiring hardware to be replaced.
How to look up error codes using the ERR prompt in the switch. REQ: CHG TYPE: 2008 TN 6 1 SCH3928 TN ****
WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT
>ERR SCH3928
AT THE > PROMPT, TYPE IN ERR AND THE CODE EXAMPLE: ERR SCH3928 THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE
SCH3928 TN type does not match with the corresponding voice or data TN. Severity:
Info
LOAD 20
PRINTING INFORMATION
ENTER THE LOAD: OVL000 > > LD 20
AT THE > PROMPT TYPE IN LD 20
DNB: TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN REQ: PRT TYPE: DNB CUST 0 DN 2002 DATE PAGE DES
TYPE IN PRT FOR PRINT TYPE IN DNB CUSTOMER IS ALWAYS “0” TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL DIRECTORY NUMBERS PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATION
DN
2002 CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST TYPE MIX TN 024 0 01 02 MARP TN 024 0 00 00 KEY 24 (2616) TN 024 0 00 01 KEY 24 (2616)
DES 1029 DES SSMAIN
19 NOV 1998 12 JAN 1999
DES SSMAIN
12 JAN 1999
TNB:
TO PRINT OUT A PROGRAMMED COPY OF A PHONE REQ: PRT TYPE: TNB CUST 0 DN 2002 DATE PAGE DES TN DATE PAGE DES DES TN TYPE CDEN CUST DN
24 0 1 2
1029 024 0 01 02 500 4D 0 2002 0 MARP
TYPE IN PRT TYPE IN TNB CUSTOMER IS TYPE IN THE TN’S PRESS ENTER
FOR PRINT ALWAYS “0” DESIRED TERMINAL NUMBER OR ENTER FOR ALL UNTIL THE SYSTEM OUTPUTS THE INFORMATION
CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST NO 0 4500 0 NO 5 0 19 16
AST IAPG HUNT TGAR LDN NCOS SGRP RNPG LNRS XLST SCI 0 CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD CFTA SFA MRD C6A CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA SHL ABDD CFHD USRD BNRD RTDD FAXD PGND FTTU RCO 0 PLEV 02 AACS NO MLWU_LANG 0 FTR CFW 4 FTR SSU 0000 FTR PHD FTR FDN 4500 FTR EFD 4500 FTR EHT 4500 DATE 19 NOV 1998
LUDN:
TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS REQ: PRT TYPE: LUDN CUST 0 DN
TYPE IN PRT FOR PRINT TYPE IN LUDN CUSTOMER IS ALWAYS “0” PRESS ENTER TO PRINT ALL AVAILABLE DN’S THE SYSTEM WILL PRODUCE A PRINTOUT
LUU:
TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE REQ: PRT TYPE: LUU CUST 0 TYPE: XXXX TN
TYPE IN PRT FOR PRINT TYPE IN LUU CUSTOMER IS ALWAYS “0” FOR ANALOG PORTS TYPE 500 FOR DIGITAL PORTS TYPE 2000 PRESS ENTER TO PRINT ALL UNUSED UNITS THE SYSTEM WILL PRODUCE A PRINTOUT
THIS WILL BE HELPFUL WHEN ADDING NEW PHONES
LOAD 2
SET TIME AND DATE
ENTER THE LOAD: OVL000 > >LD 2
AT THE > PROMPT TYPE IN LD 2
TFC000
DISPLAY CURRENT TIME AND DATE: . .TTAD SAT
TYPE IN TTAD TO DIPLAY THE CURRENT TIME AND DATE 23 10 1999 14 13 28
SET THE NEW TIME AND DATE: . FORMAT
TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING DD MM YYYY HH MM SS (USE MILITARY TIME)
.STAD 31 10 1999 10 00 00 THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00
TO CHECK THE NEW TIME AND DATE ENTER TTAD .TTAD SUN
. .****
31
10 1999 10 00 00
TYPE IN 4 STARS (****) TO RETRUN TO > PROMPT
LOAD 95
CHANGING NAMES
ENTER THE LOAD: OVL000 > >LD 95
AT THE > PROMPT TYPE IN LD 95
CND000 MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364
USED U P: 130722 85543
TOT: 1458175
THIS LOADS ALLOWS YOU TO ADD, REMOVE OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY REQ
CHG
PROMPTS CAN BE NEW, CHG, OR OUT
TYPE NAME
THE TYPE IS NAME
CUST 0
THE CUSTOMER NUMBER IS ALWAYS “O”
DIG
PRESS ENTER IF NO DIAL INTERCOM GROUP
DN
3110
DN
3110 NAME RODEN, KAREN DISPLAY_FMT
DN
TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE, ADD OR OUT TYPE IN THE PERSON’S FIRST AND LAST NAME SEPARATED WITH A COMMA PRESS ENTER THE SYSTEM IS READY FOR THE NEXT DN. PRESS ENTER IF THERE ARE NO MORE DN’S.
MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364 REQ
****
USED U P: 130722 85543
TOT: 1458175
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
LOAD 10
ANALOG SET ADMINISTRATION
All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones. ENTER THE LOAD: OVL000 > > LD 10
AT THE > PROMPT TYPE IN LD 10
BUILD A NEW 500 PBX000 MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ: NEW
AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT
TYPE: 500
THE TYPE WILL ALWAYS BE 500
TN 9 0 CDEN
TYPE IN THE TN FOR THE 500 SET PRESS ENTER
DES
THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER
XXXX
CUST 0
CUSTOMER NUMBER IS ALWAYS “0”
WRLS DIG
PRESS ENTER PRESS ENTER IF NO DIAL INTERCOM
DN
3039 0
MARP CPND NEW NAME RODEN, KAREN XPLN DISPLAY_FMT VMB AST IAPG
TYPE IN THE DIRECTORY NUMBER HERE TYPE IN NEW TO ENTER THE NEW NAME FOR PHONE TYPE IN LAST NAME, FIRST NAME PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER
HUNT XXXX
ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER
TGAR X LDN
PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER
NCOS X
ENTER THE NETWORK CLASS OF SERVICE:
LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________ RNPG X
ENTER CALL PICK UP NUMBER.
SGRP
PRESS ENTER
CLS SET.
CTD DTN
IF NONE, THEN PRESS ENTER
CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE DTN = CTD = UNR = OTHER FNA = HTA = LNA = MWA = LPA = PUA =
DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS) CONDITIONALLY TOLL DENIED UNRESTRICTED FUNCTIONS ARE: FORWARD NO ANSWER ALLOWED HUNTING ALLOWED LAST NUMBER ALLOWED MESSAGE WAITING ALLOWED LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT) PICKUP ALLOWED (FOR CALL PICKUP)
CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________ SCI MLWU_LANG PLEV
PRESS ENTER PRESS ENTER PRESS ENTER
FTR CFW 4
FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET. MOST COMMON ARE: XFA = TRANSFER ALLOWED PHD = PERMANENT HOLD CFW 4 = CALL FORWARD TO A 4 DIGIT EXTENSION PRESS ENTER IF THERE ARE NO FEATURES
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
EASY CHANGES TO 500 SETS EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG
ENTER CHG
TYPE: 500
TYPE WILL BE 500
TN
ENTER THE TN OF THE PHONE TO BE CHANGED
9 0
ECHG YES
TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT
ITEM CLS LNA
AT ITEM, TYPE IN THE PROMPT AND THE CHANGE
ITEM
IF THERE ARE NO MORE ITEMS, PRESS ENTER
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
OUT OR DELETE A 500 REQ: OUT
TYPE IN OUT TO DELETE SET
TYPE: 500
SET TYPE WILL BE 500
TN
TYPE IN THE TN TO BE DELETED PRESS ENTER
16 4
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ
****
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
LD 11 DIGITAL SET ADMINISTRATION ALL MULTI-LINE PHONES OR PHONES WITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES. DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES. ENTER THE LOAD: OVL000 > > LD 11
AT THE > PROMPT TYPE IN LD 11
BUILD A NEW DIGITAL PHONE
REQ: NEW
AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT
TYPE: 2616
THE TYPE WILL BE 2006, 2008, 2616
TN
8 7
TYPE IN THE TN FOR THE DIGITAL SET
DES
XXXX
THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER
CUST 0
CUSTOMER NUMBER IS ALWAYS “0”
AOM X
ENTER THE NUMBER OF ADD ON MODULES (1-2), IF NONE PRESS ENTER
FDN XXXX
ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER 4 RINGS. VOICE MAIL’S EXTENSION IS _____________ PRESS ENTER IF NONE PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER
TGAR X LDN NCOS X
ENTER THE NETWORK CLASS OF SERVICE: LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________
RNPG X
ENTER CALL PICK UP NUMBER.
SSU XXXX
ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000) IF NONE, PRESS ENTER PRESS ENTER
SGRP
IF NONE, THEN PRESS ENTER
CLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE) CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET. CTD = CONDITIONALLY TOLL DENIED UNR = UNRESTRICTED OTHER FUNCTIONS ARE: FNA = FORWARD NO ANSWER ALLOWED HTA = HUNTING ALLOWED LNA = LAST NUMBER ALLOWED MWA = MESSAGE WAITING ALLOWED PUA = PICKUP ALLOWED (FOR CALL PICKUP) HFA = HANDSFEE ALLOWED
CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES) CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________
RCO EFD
PRESS ENTER PRESS ENTER
HUNT XXXX EHT 000
ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER PRESS ENTER OR 000
LHK 2 LNRS 16 SCI PLEV AST IAPG MLWU_LANG DNDR
LAST HUNT KEY (USUALLY 2) LAST NUMBER REDIAL SIZE (USUALLY 16) PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER
KEY 00 SCR 4000 MARP CPND NEW NAME RODEN, KAREN DISPLAY_FMT VMB
TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBER
KEY
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
SCR 4210 0 SCR 4211 0 TRN AO6 RNP ADL 16 RGA PRK SSU SCC ADL MWK CFW
TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE TYPE IN THE LAST NAME, FIRST PRESS ENTER PRESS ENTER MARP MARP
0000 XXXX 16 XXXX 4
KEY
ROLLOVER NUMBER ROLLOVER NUMBER TRANSFER CONFERENCE CALL PICK UP AUTO DIAL 16 (16-DIGITS) ALWAYS PROGRAM RING AGAIN PARK SYSTEM SPEED DIAL PERSONAL SPEED DIAL AUTO DIAL 16 (16-DIGITS) MESSAGE WAIT KEY (PILOT # _______) CALL FORWARD 4 (4-DIGITS) ALWAYS HANDSFREE (SPEAKERPHONE) IF THERE ARE NO MORE FEATURES TO ASSIGN PRESS ENTER
HNT FNA MEM AVAIL: (U/P): 1241606 USED U P: 130812 85757 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500
EASY CHANGES TO DIGITAL SETS EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG
ENTER CHG
TYPE: 2616
TYPE WILL BE 2006, 2008, OR 2616
TN
ENTER THE TN OF THE PHONE TO BE CHANGED
9 0
ECHG YES
TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT
ITEM
AT ITEM, TYPE IN THE PROMPT AND THE CHANGE
ITEM KEY 3 TRN KEY
EXAMPLE OF CHANGING KEY 3 TO A TRANSFER KEY IF THERE ARE NO MORE KEY CHANGES, PRESS ENTER
ITEM HNT FNA MIX
IF THERE ARE NO MORE PROMPT CHANGES, PRESS ENTER
MEM AVAIL: (U/P): 1241619 USED U P: 130812 85744 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500
OUT OR DELETE A DIGITAL SET REQ: OUT
TYPE IN OUT TO DELETE SET
TYPE: 2616
SET TYPE WILL BE 2006, 2008 OR 2616
TN
TYPE IN THE TN TO BE DELETED PRESS ENTER
8 7
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
REQ
****
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
SET COPY IT IS ALWAYS EASIER TO COPY AN EXISTING SET, THAN TO BUILD A NEW SET FROM SCRATCH ENTER THE LOAD: OVL000 > > LD 20
AT THE > PROMPT TYPE IN LD 20
SET COPY REQ: CPY XX
CFTN: 8 0
TYPE IN CPY AND THE EXAMPLE: CPY 10 FOR ANALOG SET TYPE FOR A DIGITAL ENTER ENTER THE TN OF THE
SFMT: TNDN
SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND.
TN: 9 0
ENTER THE NEW TN OF THE NEW PHONE
DN: XXXX
ENTER THE NEW DN OF THE NEW PHONE
TPYE: XXXX
THE SYSTEM WILL CONFIRM THE NEW SET
NUMBER OF PHONES YOU WISH TO COPY 500 ONE: 2006, 2008 OR 2616 SET TO BE COPIED FROM
LD 18
SPED CALL LISTS
TO ADD, CHANGE OR OUT SPEED CALL LISTS. ANYTIME NEW SPEED CALL LISTS ARE ADDED, MEMORY IS ABSORBED FROM THE SWITCH.
ENTER THE LOAD: OVL000 > > LD 18
AT THE > PROMPT TYPE IN LD 18
BUILDING A NEW SPEED CALL LIST MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 REQ NEW TYPE IN NEW FOR NEW LIST (ALSO CHG AND OUT) TYPE SCL TYPE IN SCL FOR PERSONAL SPEED CALL LIST TYPE IN SSC FOR SYSTEM SPEED CALL LIST LSNO XXXX TYPE IN THE NUMBER FOR THE NEW LIST (THE EXTENSION IS MOST COMMONLY USED) DNSZ 16 TYPE IN THE MAXIMUM NUMBERS OF DN’S ALLOWED FOR THE LIST (MOST COMMON IS 16) SIZE 10 TYPE IN THE MAXIMUM NUMBERS THE LIST WILL HOLD WRT (ADDS: MEM: 47 DISK: 0.1) STOR MEM AVAIL: (U/P): 1241843
USED U P: 130722 85610
TOT: 1458175
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
ALLOWS YOU TO BACK UP THE CHANGES YOU HAVE PERFORMED. THIS SHOULD BE DONE WHENEVER YOU HAVE MADE CHANGES TO TELEPHONE USERS. ENTER THE LOAD: OVL000 > LD 43
AT THE > PROMPT TYPE IN LD 43
SYSTEM BACK UP .EDD
TYPE IN EDD
SYSTEM WILL NOW BACK UP ALL YOUR DATA. WHEN IT IS COMPLETE THERE WILL BE A MESSAGE STATING “DATA DUMP COMPLETE” DO NOT INTERRUPT THE PROCESS, WAIT FOR THE “COMPLETED” MESSAGE.
TROUBLE SHOOTING ENABLING PHONES IF A PHONE HAS NO DIAL TONE, OR IS “DEAD” CHECK TO SEE IF IT IS ENABLED. ENTER THE LOAD: OVL000 > LD 32
AT THE > PROMPT TYPE IN LD 32
STAT THE PHONE: .STAT 24 0
TYPE IN STAT AND THE TN NUMBER EXAMPLE: STAT 24 0
DISU
THE SYSTEM WILL RETURN A PROMPT THAT WILL BE EITHER IDLE OR DISABLE IF THE PHONE IS IDLE THEN THERE IS ANOTHER PROBLEM IF THE PHONE IS DISABLED THEN TYPE IN THE WORD ENLU AND THE TN NUMBER EXAMPLE: ENLU 24 0
.ENLU 24 0
PRESS RETURN AND STAT THE PHONE AGAIN THE PHONE SHOULD REPORT TO BE IDLE IF NOT, THEN THERE IS ANOTHER PROBLEM
TABLE OF CONTENTS REFERENCE GUIDES TERMINOLOGY
PROGRAMMING THE PBX LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20
PRINTING INFORMATION
LD 2
SETTING THE TIME AND DATE
LD 95
CHANGING NAMES
LD 10
ANALOG SET ADMINISTRATION
LD 11
DIGITAL SET ADMINISTRATION
LD 18
SPEED CALL LISTS
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
TROUBLE SHOOTING ENABLING PHONES
TO LOG IN/LOG OUT OF THE PBX: It is very important you have the log on procedure correct. If you log in incorrectly three times, the switch may not let you in for a predetermined time. OVL111 000 IDLE TTY 04 SCH MTC TRF
9:18
Type in the bold face prompts: COMMENTS WILL BE IN ITALIC CAPITAL LETTERS. LOGI TYPE THE WORD LOGI PASS? TYPE IN THE PASSWORD . TTY #04 LOGGED IN 09:19 2/9/1999 -CONFIRMATION>LD XX
TYPE IN THE LOAD YOU WISH TO ENTER
PERFORM TASKS END THE PROGRAM BY TYPING “END” OR “****”.
TO LOG OUT OF THE PBX: NOTE:
BE SURE TO BACKUP BEFORE LOGGIN OUT (LOAD 43)
> >LOGO
TYPE “LOGO” TO LOG OUT OF THE PBX
SHORTCUTS TO HELP YOU AFTER LOGGIN IN ENTER * ENTER * * ENTER ****
ONE STAR TO RE-ENTER SAME PROMPT TWO STARS TO RETURN TO > REQ PROMPT FOUR STARS TO RETURN TO >
PROGRAMMING THE PBX We will be using the following loads to perform routine changes to your PBX system: LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20
PRINTING INFORMATION
LD 2
SETTING THE TIME AND DATE
LD 95
CHANGING NAMES
LD 10
ANALOG SET ADMINISTRATION
LD 11
DIGITAL SET ADMINISTRATION
LD 18
SPEED CALL LISTS
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
TERMINOLOGY SWITCH/PBX:
The telephone system as a whole is called a switch or PBX. Your switch is a Nortel Meridian Option _____. Nortel is the manufacturer, meridian is the brand name and Option ____ is the size of the switch
PORT:
A port is an address in the switch where a phone is located. A port is also called a terminal number.
CARD:
Each card in the switch has a card in it. Analog and digital cards have 16 ports or addresses on them. That means you can have 16 phones programmed on each analog or digital card.
ANALOG:
All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.
DIGITAL:
all multi-line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones.
TN:
Terminal Number. A terminal number is the position or address on a card. For example, if a phone’s TN is 7 6, this means the phone is on card 7, position or port 6.
DN:
Directory Number.
CONSOLE:
The console is the main answering position for your company.
TRUNK:
A trunk is a line that comes from the telephone company that allows you to make calls.
LOAD OR OVERLAY:
This is the extension number of a phone.
A “Load” is a program you go into to access different information. The Option 11 has over 100 loads. A load is also called an overlay.
REFERENCE GUIDES The Nortel manuals are commonly known as NTP’s or Northern Telecom Publications. The most frequently used manuals are:
1)
Feature documentation Explains feature interaction, packaging and operation. This manual will give a very detailed explanation of each and how it works.
2)
Administration programs This manual will explain how to program the loads.
3)
System Messages This manual explains all error codes.
SYSTEM ERROR MESSAGES System error messages are sent when invalid information is sent to the PBX. the “System Message” manual for a description of the error code.
Use
The first three letters separate error codes. SCHXXXX
Service Change Error Most common error messages received during functional programming.
ERRXXXX
Error Monitor (Hardware) When the call processing software detects information which is not in the correct format or when invalid information is detected, and ERR message is printed.
BUGXXXX
Software Error Monitor When the call processing software detects information detects information, which is not in the correct format, or when invalid information is detected a BUG message is output.
SYSXXXX
System Loader message This program is loaded into memory whenever a complete program and data load is required. SYSLOAD occurs when: 1) 2) 3)
The system is powered-on The system RESET button is pressed A power failure has caused some of the memory contents to be destroyed.
A SYSXXXX FATAL message indicates a fatal error requiring hardware to be replaced.
How to look up error codes using the ERR prompt in the switch. REQ: CHG TYPE: 2008 TN 6 1 SCH3928 TN ****
WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT
>ERR SCH3928
AT THE > PROMPT, TYPE IN ERR AND THE CODE EXAMPLE: ERR SCH3928 THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE
SCH3928 TN type does not match with the corresponding voice or data TN. Severity:
Info
LOAD 20
PRINTING INFORMATION
ENTER THE LOAD: OVL000 > > LD 20
AT THE > PROMPT TYPE IN LD 20
DNB: TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN REQ: PRT TYPE: DNB CUST 0 DN 2002 DATE PAGE DES
TYPE IN PRT FOR PRINT TYPE IN DNB CUSTOMER IS ALWAYS “0” TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL DIRECTORY NUMBERS PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATION
DN
2002 CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST TYPE MIX TN 024 0 01 02 MARP TN 024 0 00 00 KEY 24 (2616) TN 024 0 00 01 KEY 24 (2616)
DES 1029 DES SSMAIN
19 NOV 1998 12 JAN 1999
DES SSMAIN
12 JAN 1999
TNB:
TO PRINT OUT A PROGRAMMED COPY OF A PHONE REQ: PRT TYPE: TNB CUST 0 DN 2002 DATE PAGE DES TN DATE PAGE DES DES TN TYPE CDEN CUST DN
24 0 1 2
1029 024 0 01 02 500 4D 0 2002 0 MARP
TYPE IN PRT TYPE IN TNB CUSTOMER IS TYPE IN THE TN’S PRESS ENTER
FOR PRINT ALWAYS “0” DESIRED TERMINAL NUMBER OR ENTER FOR ALL UNTIL THE SYSTEM OUTPUTS THE INFORMATION
CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST NO 0 4500 0 NO 5 0 19 16
AST IAPG HUNT TGAR LDN NCOS SGRP RNPG LNRS XLST SCI 0 CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD CFTA SFA MRD C6A CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA SHL ABDD CFHD USRD BNRD RTDD FAXD PGND FTTU RCO 0 PLEV 02 AACS NO MLWU_LANG 0 FTR CFW 4 FTR SSU 0000 FTR PHD FTR FDN 4500 FTR EFD 4500 FTR EHT 4500 DATE 19 NOV 1998
LUDN:
TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS REQ: PRT TYPE: LUDN CUST 0 DN
TYPE IN PRT FOR PRINT TYPE IN LUDN CUSTOMER IS ALWAYS “0” PRESS ENTER TO PRINT ALL AVAILABLE DN’S THE SYSTEM WILL PRODUCE A PRINTOUT
LUU:
TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE REQ: PRT TYPE: LUU CUST 0 TYPE: XXXX TN
TYPE IN PRT FOR PRINT TYPE IN LUU CUSTOMER IS ALWAYS “0” FOR ANALOG PORTS TYPE 500 FOR DIGITAL PORTS TYPE 2000 PRESS ENTER TO PRINT ALL UNUSED UNITS THE SYSTEM WILL PRODUCE A PRINTOUT
THIS WILL BE HELPFUL WHEN ADDING NEW PHONES
LOAD 2
SET TIME AND DATE
ENTER THE LOAD: OVL000 > >LD 2
AT THE > PROMPT TYPE IN LD 2
TFC000
DISPLAY CURRENT TIME AND DATE: . .TTAD SAT
TYPE IN TTAD TO DIPLAY THE CURRENT TIME AND DATE 23 10 1999 14 13 28
SET THE NEW TIME AND DATE: . FORMAT
TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING DD MM YYYY HH MM SS (USE MILITARY TIME)
.STAD 31 10 1999 10 00 00 THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00
TO CHECK THE NEW TIME AND DATE ENTER TTAD .TTAD SUN
. .****
31
10 1999 10 00 00
TYPE IN 4 STARS (****) TO RETRUN TO > PROMPT
LOAD 95
CHANGING NAMES
ENTER THE LOAD: OVL000 > >LD 95
AT THE > PROMPT TYPE IN LD 95
CND000 MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364
USED U P: 130722 85543
TOT: 1458175
THIS LOADS ALLOWS YOU TO ADD, REMOVE OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY REQ
CHG
PROMPTS CAN BE NEW, CHG, OR OUT
TYPE NAME
THE TYPE IS NAME
CUST 0
THE CUSTOMER NUMBER IS ALWAYS “O”
DIG
PRESS ENTER IF NO DIAL INTERCOM GROUP
DN
3110
DN
3110 NAME RODEN, KAREN DISPLAY_FMT
DN
TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE, ADD OR OUT TYPE IN THE PERSON’S FIRST AND LAST NAME SEPARATED WITH A COMMA PRESS ENTER THE SYSTEM IS READY FOR THE NEXT DN. PRESS ENTER IF THERE ARE NO MORE DN’S.
MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364 REQ
****
USED U P: 130722 85543
TOT: 1458175
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
LOAD 10
ANALOG SET ADMINISTRATION
All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones. ENTER THE LOAD: OVL000 > > LD 10
AT THE > PROMPT TYPE IN LD 10
BUILD A NEW 500 PBX000 MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ: NEW
AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT
TYPE: 500
THE TYPE WILL ALWAYS BE 500
TN 9 0 CDEN
TYPE IN THE TN FOR THE 500 SET PRESS ENTER
DES
THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER
XXXX
CUST 0
CUSTOMER NUMBER IS ALWAYS “0”
WRLS DIG
PRESS ENTER PRESS ENTER IF NO DIAL INTERCOM
DN
3039 0
MARP CPND NEW NAME RODEN, KAREN XPLN DISPLAY_FMT VMB AST IAPG
TYPE IN THE DIRECTORY NUMBER HERE TYPE IN NEW TO ENTER THE NEW NAME FOR PHONE TYPE IN LAST NAME, FIRST NAME PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER
HUNT XXXX
ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER
TGAR X LDN
PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER
NCOS X
ENTER THE NETWORK CLASS OF SERVICE:
LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________ RNPG X
ENTER CALL PICK UP NUMBER.
SGRP
PRESS ENTER
CLS SET.
CTD DTN
IF NONE, THEN PRESS ENTER
CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE DTN = CTD = UNR = OTHER FNA = HTA = LNA = MWA = LPA = PUA =
DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS) CONDITIONALLY TOLL DENIED UNRESTRICTED FUNCTIONS ARE: FORWARD NO ANSWER ALLOWED HUNTING ALLOWED LAST NUMBER ALLOWED MESSAGE WAITING ALLOWED LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT) PICKUP ALLOWED (FOR CALL PICKUP)
CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________ SCI MLWU_LANG PLEV
PRESS ENTER PRESS ENTER PRESS ENTER
FTR CFW 4
FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET. MOST COMMON ARE: XFA = TRANSFER ALLOWED PHD = PERMANENT HOLD CFW 4 = CALL FORWARD TO A 4 DIGIT EXTENSION PRESS ENTER IF THERE ARE NO FEATURES
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
EASY CHANGES TO 500 SETS EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG
ENTER CHG
TYPE: 500
TYPE WILL BE 500
TN
ENTER THE TN OF THE PHONE TO BE CHANGED
9 0
ECHG YES
TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT
ITEM CLS LNA
AT ITEM, TYPE IN THE PROMPT AND THE CHANGE
ITEM
IF THERE ARE NO MORE ITEMS, PRESS ENTER
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
OUT OR DELETE A 500 REQ: OUT
TYPE IN OUT TO DELETE SET
TYPE: 500
SET TYPE WILL BE 500
TN
TYPE IN THE TN TO BE DELETED PRESS ENTER
16 4
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ
****
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
LD 11 DIGITAL SET ADMINISTRATION ALL MULTI-LINE PHONES OR PHONES WITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES. DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES. ENTER THE LOAD: OVL000 > > LD 11
AT THE > PROMPT TYPE IN LD 11
BUILD A NEW DIGITAL PHONE
REQ: NEW
AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT
TYPE: 2616
THE TYPE WILL BE 2006, 2008, 2616
TN
8 7
TYPE IN THE TN FOR THE DIGITAL SET
DES
XXXX
THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER
CUST 0
CUSTOMER NUMBER IS ALWAYS “0”
AOM X
ENTER THE NUMBER OF ADD ON MODULES (1-2), IF NONE PRESS ENTER
FDN XXXX
ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER 4 RINGS. VOICE MAIL’S EXTENSION IS _____________ PRESS ENTER IF NONE PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER
TGAR X LDN NCOS X
ENTER THE NETWORK CLASS OF SERVICE: LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________
RNPG X
ENTER CALL PICK UP NUMBER.
SSU XXXX
ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000) IF NONE, PRESS ENTER PRESS ENTER
SGRP
IF NONE, THEN PRESS ENTER
CLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE) CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET. CTD = CONDITIONALLY TOLL DENIED UNR = UNRESTRICTED OTHER FUNCTIONS ARE: FNA = FORWARD NO ANSWER ALLOWED HTA = HUNTING ALLOWED LNA = LAST NUMBER ALLOWED MWA = MESSAGE WAITING ALLOWED PUA = PICKUP ALLOWED (FOR CALL PICKUP) HFA = HANDSFEE ALLOWED
CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES) CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________
RCO EFD
PRESS ENTER PRESS ENTER
HUNT XXXX EHT 000
ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER PRESS ENTER OR 000
LHK 2 LNRS 16 SCI PLEV AST IAPG MLWU_LANG DNDR
LAST HUNT KEY (USUALLY 2) LAST NUMBER REDIAL SIZE (USUALLY 16) PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER
KEY 00 SCR 4000 MARP CPND NEW NAME RODEN, KAREN DISPLAY_FMT VMB
TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBER
KEY
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
SCR 4210 0 SCR 4211 0 TRN AO6 RNP ADL 16 RGA PRK SSU SCC ADL MWK CFW
TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE TYPE IN THE LAST NAME, FIRST PRESS ENTER PRESS ENTER MARP MARP
0000 XXXX 16 XXXX 4
KEY
ROLLOVER NUMBER ROLLOVER NUMBER TRANSFER CONFERENCE CALL PICK UP AUTO DIAL 16 (16-DIGITS) ALWAYS PROGRAM RING AGAIN PARK SYSTEM SPEED DIAL PERSONAL SPEED DIAL AUTO DIAL 16 (16-DIGITS) MESSAGE WAIT KEY (PILOT # _______) CALL FORWARD 4 (4-DIGITS) ALWAYS HANDSFREE (SPEAKERPHONE) IF THERE ARE NO MORE FEATURES TO ASSIGN PRESS ENTER
HNT FNA MEM AVAIL: (U/P): 1241606 USED U P: 130812 85757 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500
EASY CHANGES TO DIGITAL SETS EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG
ENTER CHG
TYPE: 2616
TYPE WILL BE 2006, 2008, OR 2616
TN
ENTER THE TN OF THE PHONE TO BE CHANGED
9 0
ECHG YES
TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT
ITEM
AT ITEM, TYPE IN THE PROMPT AND THE CHANGE
ITEM KEY 3 TRN KEY
EXAMPLE OF CHANGING KEY 3 TO A TRANSFER KEY IF THERE ARE NO MORE KEY CHANGES, PRESS ENTER
ITEM HNT FNA MIX
IF THERE ARE NO MORE PROMPT CHANGES, PRESS ENTER
MEM AVAIL: (U/P): 1241619 USED U P: 130812 85744 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500
OUT OR DELETE A DIGITAL SET REQ: OUT
TYPE IN OUT TO DELETE SET
TYPE: 2616
SET TYPE WILL BE 2006, 2008 OR 2616
TN
TYPE IN THE TN TO BE DELETED PRESS ENTER
8 7
MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500
REQ
****
TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT
SET COPY IT IS ALWAYS EASIER TO COPY AN EXISTING SET, THAN TO BUILD A NEW SET FROM SCRATCH ENTER THE LOAD: OVL000 > > LD 20
AT THE > PROMPT TYPE IN LD 20
SET COPY REQ: CPY XX
CFTN: 8 0
TYPE IN CPY AND THE EXAMPLE: CPY 10 FOR ANALOG SET TYPE FOR A DIGITAL ENTER ENTER THE TN OF THE
SFMT: TNDN
SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND.
TN: 9 0
ENTER THE NEW TN OF THE NEW PHONE
DN: XXXX
ENTER THE NEW DN OF THE NEW PHONE
TPYE: XXXX
THE SYSTEM WILL CONFIRM THE NEW SET
NUMBER OF PHONES YOU WISH TO COPY 500 ONE: 2006, 2008 OR 2616 SET TO BE COPIED FROM
LD 18
SPED CALL LISTS
TO ADD, CHANGE OR OUT SPEED CALL LISTS. ANYTIME NEW SPEED CALL LISTS ARE ADDED, MEMORY IS ABSORBED FROM THE SWITCH.
ENTER THE LOAD: OVL000 > > LD 18
AT THE > PROMPT TYPE IN LD 18
BUILDING A NEW SPEED CALL LIST MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 REQ NEW TYPE IN NEW FOR NEW LIST (ALSO CHG AND OUT) TYPE SCL TYPE IN SCL FOR PERSONAL SPEED CALL LIST TYPE IN SSC FOR SYSTEM SPEED CALL LIST LSNO XXXX TYPE IN THE NUMBER FOR THE NEW LIST (THE EXTENSION IS MOST COMMONLY USED) DNSZ 16 TYPE IN THE MAXIMUM NUMBERS OF DN’S ALLOWED FOR THE LIST (MOST COMMON IS 16) SIZE 10 TYPE IN THE MAXIMUM NUMBERS THE LIST WILL HOLD WRT (ADDS: MEM: 47 DISK: 0.1) STOR MEM AVAIL: (U/P): 1241843
USED U P: 130722 85610
TOT: 1458175
LD 43
SAVING PROGRAMMING TO THE HARD DRIVE
ALLOWS YOU TO BACK UP THE CHANGES YOU HAVE PERFORMED. THIS SHOULD BE DONE WHENEVER YOU HAVE MADE CHANGES TO TELEPHONE USERS. ENTER THE LOAD: OVL000 > LD 43
AT THE > PROMPT TYPE IN LD 43
SYSTEM BACK UP .EDD
TYPE IN EDD
SYSTEM WILL NOW BACK UP ALL YOUR DATA. WHEN IT IS COMPLETE THERE WILL BE A MESSAGE STATING “DATA DUMP COMPLETE” DO NOT INTERRUPT THE PROCESS, WAIT FOR THE “COMPLETED” MESSAGE.
TROUBLE SHOOTING ENABLING PHONES IF A PHONE HAS NO DIAL TONE, OR IS “DEAD” CHECK TO SEE IF IT IS ENABLED. ENTER THE LOAD: OVL000 > LD 32
AT THE > PROMPT TYPE IN LD 32
STAT THE PHONE: .STAT 24 0
TYPE IN STAT AND THE TN NUMBER EXAMPLE: STAT 24 0
DISU
THE SYSTEM WILL RETURN A PROMPT THAT WILL BE EITHER IDLE OR DISABLE IF THE PHONE IS IDLE THEN THERE IS ANOTHER PROBLEM IF THE PHONE IS DISABLED THEN TYPE IN THE WORD ENLU AND THE TN NUMBER EXAMPLE: ENLU 24 0
.ENLU 24 0
PRESS RETURN AND STAT THE PHONE AGAIN THE PHONE SHOULD REPORT TO BE IDLE IF NOT, THEN THERE IS ANOTHER PROBLEM
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