E- Business

INFORMATION TECHNOLOGY FOR BUSINESS PROJECT MMS-I CHANAKYA BATCH 2008-09 DATE- 8/11/2008 SUBMITTED TO: Ms. SUMAN MATHUR

GROUP MEMBERS Names PRADNYA BHALERAO ROHAN JADHAV MANAS CHATURVEDI ANANDITA SINGH VAIBHAV TONDE

Roll Nos. 03 16 21 34 39

E - BUSINE SS

INTRODUCTION 

Electronic business



Defined as the utilization of information and communication technologies in support of all the activities of business.

WHY TO DO E - BUSINESS? Enables Companies to link their internal and external data processing systems more efficiently and flexibly.  Helps to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. 

ADVANTAGES 

Enables a business to easily reach a greater number of customers than before.



Flexibility and the ability to adapt to a changing environment.



Added advantage of being able to track purchases and manage the purchasing efforts efficiently.



Helps in the buying and selling of products.



Helps the organization to use electronic chat as a means of technical support and customer support.



Helps any company to save time and effort and



At the same time provide opportunities that the traditional system could not.



Manages to maintain a central server or email list as a method of distributing information, rather than having costly and time consuming individual ones.

E-BUSINESS WORK-FLOW DIAGRAM

MODELS 

When organizations go on line, they have to decide which e-business models best suit their goals.



A business model is defined as the organization of product, service and information flows, and the source of revenues and benefits for suppliers and customers.



The concept of e-business model is the same but used in the online presence.

LIST OF THE CURRENTLY MOST ADOPTED E-BUSINESS MODELS:



E-Commerce



M-Commerce



E-Banking



E-Shopping



E-Auctions

CLASSIFICATION BY PROVIDER AND CONSUMER Roughly dividing the world into providers/producers and consumers/clients one can classify ebusinesses into the following categories:  business-to-business (B2B)  business-to-consumer (B2C)  business-to-employee (B2E)  business-to-government (B2G)  government-to-business (G2B)  government-to-government (G2G)  government-to-citizen (G2C)  consumer-to-consumer (C2C)  consumer-to-business (C2B)

E - COMMERCE  E-commerce

refers to a wide range of

online business activities for products and services.  “Any

form of business transaction in which

the parties interact electronically rather than by physical exchanges or direct physical contact”.

 Usually

associated with buying and selling over

the Internet.  Conducting

any

transaction

involving

the

transfer of ownership or rights to use goods or services through a computer-mediated network.

 Use

of electronic communications and digital

information processing technology in business transactions to create, transform, and redefine relationships for value creation between or among

organizations,

organizations and individuals.

and

between

TYPES OF E- COMMERCE 

The major different types of e-commerce are:



Business-to-business (B2B)



Business-to-consumer (B2C)



business-to-government (B2G)



consumer-to-consumer (C2C);

CHARACTERSTICS  In C2B transactions, customers are given more influence over what and how products are made and how

services

are

consumer choices.



businessdelivered,

thereby

broadening

to-consumer (B2C);

E-commerce allows for a faster and more open

process, with customers having greater control.

CHARACTERISTICS

Transforms old economy relationships (vertical/linear relationships) to new economy relationships characterized by endto-end relationship management solutions (integrated or extended relationships).

CHARACTERISTICS

E-commerce facilitates organization networks, wherein small firms depend on “partner” firms for supplies and product distribution to address customer demands more effectively.

APPLICATIONS E-TAILING E-tailing (or electronic retailing) is the selling of retail goods on the Internet • No real estate cost • Ease and comfortability • Better interaction with customers

E - TICKETING 

Purchase of a seat on a passenger airline, usually through a website or by telephone.



This form of airline, train or bus ticket,

rapidly

replaced the old paper tickets. 

E-tickets are also available for certain entertainment venues.

E - TICKETING

E - LEARNING 

A type of education where the medium of instruction is computer technology.



In some instances, no in-person interaction takes place.



In companies, it refers to the strategies that use the company network to deliver training courses to employees.

E - LEARNING 

In most Universities-learning is used to define:



a specific mode to attend a course or programs of study where the students rarely, attend face-to-face for on-campus access to educational facilities, because they study online.

E - LEARNING

E - TRADING 

Method of trading securities (such as stocks, and bonds), foreign currency, and exchange traded derivatives electronically.



It uses information technology to bring together buyers and sellers through electronic media to create a virtual market place.



BSE, NSE, NASDAQ, NYSE are examples of electronic market places.

E - TRADING

DRAWBACKS

Lack of awareness and understanding of the value of e-commerce    

Lack of ICT knowledge and skills Financial costs Infrastructure Security.

Electronic Banking 24*7 Electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution

Why e-banking Availability.  Performance.  Fast Speed.  Effectiveness.  Secure. 

How e - banking happens ?

Informational (Stand alone server) Communicative Transaction

FIRE WALL

C U S T E R M E R

INETRNET

W E B S E R V E R

server

B A N K S E R V E R

C U S T O R M E R D A T A B A S E

B A N K

Some Facts ! • 50 million people attached to the internet • College students & below the age of 35 are the biggest target. • The size of e-business be of $ 10. Billion(2008) by McKinsey and NASSCOM

Source- http://www.internetworldstats.com/stats.htm

Source- http://www.internetworldstats.com/stats.htm

How Do I Become an “E-Banker”? • Cards • PINs • Password • Devices • Net Bank codes • Client Number

36

Types of e-banking Internet banking Virtual banking Phone banking Mobile Banking

e-banking

37

Welcome e-banking Username Password

For new User

To e-banking of state Bank of Central Bank of Nigeria (CB on line Banking service .

ATM Insert your card into /student_home/mms0810/mchaturvedi/Desktop/banki the card reader ng.jpg  Respond to the prompts on the screen 

Transaction HistoryDate.........

Time.......

Card No... Response Code Avail Balance.... Card No XXXXXXX090909

e-banking

Secured e-Banking • Avoid logging on to E-Banking system using an unknown computer. • Change password regularly and comply with the password rules. • Avoid on-line communication if you suspect that your PC has been infected by a Trojan or virus • To delete the Internet Explorer cache: Tools Internet Options General Temporary Internet Files Delete Files

E-shopping

E-shopping for Everyone Everywhere

Customer_Data •User ID •Password •E-Mail •Gender •First name •Last name •Age •Country

Transaction •Transaction ID •Parent ID •Timestamp •Category •Title Product •Author Performer Group •Results

Where would Harry Potter be without the Post? Never in the history of the Post had postmen delivered so many identical books on the same day as on 21 July 2007, the day of the latest book’s release. At least 2.5 million copies were delivered by postmen. In the United States, for example, USPS delivered 1.8 million books, while in the United Kingdom, Royal Mail delivered 600,000 copies

Harry potter image

E-commerce: barriers and benefits for consumers •worldwide in scope Benefits

•cheaper retail prices •time saving and convenient •SMART intelligence •new consumption practices •Instant delivery

Barriers • • • • • • •

Necessary IT skills Cost of platforms lack of trust and concerns Low PC penetration Poor infrastructure Slow download Product quality & delivery concerns • Lack of credit card • loss of the experience of shopping • lack of product information and feedback

E-AUCTION 

Auctions are common in markets where the goods sold are valuable (like art) or when their prices can't be easily determined.



The process of an auction aims to find a fair price for the goods by identifying buyers who need them the most.

–In

auctions buyers compete with each

other by placing bids for the goods to be sold via on-line.

COLLABORATION PLATFORM  The 







core elements of a collaboration platform are: messaging - email, scheduling, and contacts. team collaboration - file synchronization, ideas and notes in a wiki, task management, full-text search. Real-time collaboration and communication(e.g., presence, instant messaging, Web conferencing, application / desktop sharing, voice, audio and video conferencing). Social Computing tools (e.g., blog, wiki, tagging, RSS, shared bookmarks).

COLLABORATION PLATFORM



Offers a set of software components that enables individuals to find each other and the information they need.



To be able to communicate and work together to achieve common business goals.

COLLABORATION PLATFORM

WEB CONFERENCING 

Used

to

meetings

conduct or

live

presentations

over the Internet. 

Each participant sits at his or her own computer and is connected

to

other

participants via the internet.



Academic conference



Lecture



Business conference



Presentation program



Knowledge visualization



Photo slideshow

VALUE CHAIN INTEGRATORS 

It is a business model, describing the dissemination of value-generating information services throughout an Extended Enterprise.







This value chain begins with the content supplied by the provider then distributed and supported by the information infrastructure thereupon the context provider supplies actual customer interaction.

VALUE CHAIN INTEGRATORS

 

Separated into two separate chains. because both the marketplace (physical) and the market space (virtual) need to be managed in different ways to be effective and efficient.



The linkage between the two is critical for effective supply chain management.

INFORMATION BROKERAGE



An information broker is a person or business that researches information for clients.



Common uses for information brokers include market research and patent searches.



For this, they use electronic medium.

INFORMATION BROKERAGE

M-COMMERCE

M-COMMERCE

Definition o Mobile Commerce is the buying and selling of goods and services through wireless handheld devices such as cellular telephone. o The emerging technology behind m-commerce is based on the Wireless Application Protocol (WAP)

PRODUCTS AND SERVICES 

Mobile ticketing



Content purchase and delivery



Location-based services



Information services



Mobile banking



Mobile brokerage



Mobile purchase



Mobile marketing and advertising

Mobile ticketing 

Tickets can be booked and cancelled on the mobile



Tickets can be sent to mobile phones using a variety of technologies . Users are then able to use their tickets immediately by presenting their phones at the venue.



Mobile ticketing for airports, ballparks, and train stations



Advantage of Mobile Tickets



* Reduced costs of ticket printing/mailing.



* Improved consumer convenience.



* Reduced infrastructure costs.



* Increased revenue by increasing accessibility to tickets.

CONTENT PURCHASE AND DELIVERY 

Mainly consists of the sale of ring-tones, wallpapers, and games for mobile phones.



Due to advancement of technology it is possible to buy a movie on a mobile device in a couple of seconds, while on the go.



The convergence of mobile phones, mp3 players and video players into a single device will result in an increase in the purchase and delivery of full-length music tracks

LOCATION-BASED SERVICES 

The location of the mobile phone user is an important piece of information used during mobile commerce transactions. Knowing the location of the user allows for location based services such as:



local maps



local offers



local weather



people tracking and monitoring

INFORMATION SERVICES 

A wide variety of information services can be delivered to mobile phone users in much the same way as it is delivered to PCs. These services include:



news services



stock data



sports results



financial records



traffic data and information

MOBILE BANKING 

Banks and other financial institutions are exploring the use of mobile commerce to allow their customers to not only

access

account

information,

but

also

make

transactions, 

Used for purchasing stocks, remitting money, performing balance checks, account transactions, payments etc. via mobile phones and other mobile equipment.

Mobile brokerage 

Stock market services offered via mobile devices have also become more popular and are known as Mobile Brokerage.



They allow the subscriber to react to market developments in a timely fashion and irrespective of their physical location.

MOBILE PURCHASE Mobile purchase allows customers to shop online at any time in any location. Customers can browse and order products while using a cheap, secure payment method.  Instead of using paper catalogues, retailers can send customers a list of products that the customer would be interested in, directly to their mobile device or consumers can visit a mobile version of a retailers ecommerce site.  Additionally, retailers will also be able to track customers at all times and notify them of discounts at local stores that the customer would be interested in.

MOBILE MARKETING AND ADVERTISING



Marketing on or with a mobile device, such as a mobile phone is called mobile marketing.



Corporations are now using m-commerce to expand everything from services to marketing and advertisement.



Sms, mms are some common methods which are used by corporations for marketing and advertising there products.

PAYMENT METHODS 

The main payment methods used to enable mobile commerce are:  premium-rate  charging

calling numbers,

to the mobile telephone user's bill or

deducting from their calling credit.  registration

of a credit card that is linked to a SIM card

GOVERNMENT CAN USE ECOMMERCE IN THE FOLLOWING WAYS:

Customs clearance. Tax administration.

BUSINESS-TO-BUSINESS (B2B) 

Term commonly used to describe commerce transactions between businesses.



Example - an automobile manufacturer buying tyres for its vehicles.



The additional purchases of glass for the windows, paint, and steel.

BUSINESS-TO-CONSUMER (B2C) 

Describes activities of businesses serving end consumers with products and/or services.



Example - a person buying a pair of shoes from a retailer.

BUSINESS-TO-EMPLOYEE (B2E) 

Electronic network

commerce which

allows

uses

an

companies

intrabusiness to

provide

products and/or services to their employees. 

Typically,

companies

use

B2E

networks

automate employee-related corporate processes.

to

BUSINESS-TO-EMPLOYEE (B2E) 

Examples of B2E applications include:



Online insurance policy management



Corporate announcement dissemination



Online supply requests



Special employee offers



Employee benefits reporting

BUSINESS TO GOVERNMENT (B2G) 

Referred to as a market definition of "Public Sector Marketing”.



Encompasses marketing products and services to the Government.



Does

it

through

Integrated

Marketing

Communications techniques such as strategic public relations, branding, advertising, web-based communications to the Business.

BUSINESS TO GOVERNMENT (B2G)

GOVERNMENT-TO-BUSINESS(G2B)

o

Online non-commercial interaction between local and central government and the commercial business sector.



Does not happens with private individuals.



For example http://www.dti.gov.uk is a government web site where businesses can get information and advice on e-business.

GOVERNMENT-TO-BUSINESS(G2B)

GOVERNMENT-TO-GOVERNMENT G2G 

Online

non-commercial

Government

organisations,

interaction

between

departments,

and

authorities and other Government organisations, departments, and authorities. 

Common in the UK, along with G2C, the online non-commercial interaction of local and central Government and private individuals.

GOVERNMENT-TO-CITIZEN G2C 

Online non-commercial interaction between local and central Government and private individuals.

 

Not with commercial business sector. For example Government sectors become visibly open to the public domain via a Web Portal.



Thus making public services and information accessible to all.



One such web portal is Government Gateway.

CONSUMER-TO-CONSUMER C2C Involves the electronically-facilitated transactions between consumers through some third party.  Example - the online auction, in which a consumer posts an item for sale and other consumers bid to purchase it.  The third party generally charges a flat fee or commission.  The sites are only intermediaries, just there to match consumers.  They do not have to check quality of the products being offered. o

CONSUMER-TO-CONSUMER C2C 

Examples of C2C:



eBay



Amazon.com

o

Expected to increase in the future because it cuts out the costs of using another company.



No quality control



No payment guarantee



Hard to pay for using cheques, ATM cards, etc. but in the future this is likely to change.

CONSUMER-TO-CONSUMER C2C UNIVERSITIES 

Becoming more popular amongst students in universities.



Because these are large communities in the same geographical region that are low on money.



So they are looking for deals very often and these kinds of websites offer this.



Universities themselves set up places for students to sell textbooks and other stuff to other students.

CONSUMER-TO-CONSUMER C2C UNIVERSITIES

CONCLUSION E - business is engaged in providing wide range of IT services for different business domains.  E-business involves business processes spanning the entire value chain:  electronic purchasing and supply chain management,  processing orders electronically,  handling customer service, and cooperating with business partners.  Special technical standards for e-business facilitate the exchange of data between companies. 

ACKNOWLEDGEMENT WE ARE VERY THANKFUL TO SUMAN MATHUR MADAM FOR HER PROPER GUIDANCE TO OUR PROJECT.

BIBLIOGRAPHY & WEBLIOGRAPHY ICFAI UNIVERSITY PRESS ( OCT 2008) www.howstuffwork.com http://www.internetworldstats.com/stats.htm www.satebank.com www.monycontol.com

e-banking

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