Draft Questionnaire For The Customers.docx

Questionnaire on

Study of Warehouses in Bhiwandi by Online Sellers (Flipkart, Amazon & Snapdeal) (To be filled by customers)

________________________________________________________________________ SECTION 1 Respondent profile: 1. Name of the Respondent (Optional) : ____________________ 2.Address: _____________________________________________________________________ 3. Gender:

Male

Female

4. Age:

Under 21 years

49 years

More than 50 years

21 to 29 years

30 to 39 years

5. Educational Level: Undergraduate

Graduate

PG and above

SECTION 2 Main Questionnaire: 1. Have you experienced purchasing products from Online? Yes 2. What kind of products do you normally purchase online? Sr.No. Items 1 Books/E-Books Online Subscription of 2 Journals/Magazines 3 Videos/DVD's/ Games Airlines/ Railway ticket 4 reservation 5 Clothing/ Accessories/ Shoes

Purchase

1

No

40 to

6 7 8 9 10 11 12 13 14 15

Music/ Movie tickets/ Event tickets Electronic Equipments Computer Hardware Computer Software Cosmetic products/ Nutrition supplies Groceries Sporting goods Toys Automobiles Other Items

3. Which online player influences you the most for making purchases? Amazon

Flipkart

Snapdeal

Others (Pl. Specify): ______________-

4. How likely is it that you would recommend this company to others?

Scale Amazon Flipkart Snapdeal

Not at all Likely 1 2 3

4

5

6

7

Extremely Likely 8 9 10

5. Do you receive your orders on or before the stipulated time given by online traders? Scale

Very often

Often

Sometimes Rarely

Never

Amazon Flipkart Snapdeal

6. Do you get products at reasonable prices from the online sellers as compared to physical stores? Scale

Very often

Often

Sometimes Rarely

Never

Amazon Flipkart 2

Snapdeal

7. Do you get complete information of the products which you wish to purchase from the online players? Scale

Very often

Often

Sometimes Rarely

Never

Amazon Flipkart Snapdeal

8. Overall, how satisfied or dissatisfied are you with the company? Scale

Very Somewhat Neither Somewhat Very Satisfied Satisfied Satisfied Dissatisfied much nor dissatisfied dissatisfied

Amazon Flipkart Snapdeal

9. Which of the following words would you use to describe the products? Select all that apply.

Features

i

ii

iii

iv

Reliable

High Quality

Useful

Unique

v Good for money value

Amazon Flipkart Snapdeal

3

vi

vii

viii

ix

x

Over priced

Impraticable

Inefective

Poor Quality

Unreliable

10. How well do the products met your needs? Scale

Extremely Very well Well

Somewhat Not so well well

Not at all well

Amazon Flipkart Snapdeal

11. How would you rate the quality of the products? Scale

Very High

High

Neither Low HIgh nor low

Very low

Amazon Flipkart Snapdeal

12. How would you rate the value for money of the products? Scale

Excellent Above Average Below Poor Average Average

Amazon Flipkart Snapdeal

13. How long have you been a customer of the company? Scale

This is Less my first than purchase six months

Six 1-2 months years to a year

3 or more years

Amazon Flipkart Snapdeal

4

I haven't made any purchase yet

14. How likely are you to purchase any of the products again? Scale

Extremely Very Likely Likely

Somewhat Not so Likely likely

Not at all likely

Amazon Flipkart Snapdeal

15. How would you rate the customer services of these companies? Scale

Very High

High

Neither Low HIgh nor low

Very low

Amazon Flipkart Snapdeal

16. How often do you use product service? Scale

Once a week

2-3 Once a times a month month

Less than once a month

Amazon Flipkart Snapdeal

17. What aspect of the product/service were you mot satisfied by? Scale

Quality

Price

Purchase Experience

Installation or first use experience

Usage experience

Amazon Flipkart Snapdeal

5

Customer service

Repeat purchase experience

Discounts

18. Thinking of similar products/ services offered by other companies, how would you compare the product/ service offered by companies? Scale

Much better

better

Same

Somewhat Worst worse

Dont know

Amazon Flipkart Snapdeal

19. Do you have any other comments, questions or concerns? __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __ Thank you for taking out your precious time and answering the above questions. This questionnaire will help me to complete my research.

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