Questionnaire For The Virgin Customers

Questionnaire for the Virgin Customers:Please fill this questionnaire and rate Virgin Mobile on the following aspects from 1 to 5, with 5 representing excellent i.e. highly satisfied and 1 being poor i.e. highly dissatisfied.Q.No.1: how is the proximity of the service centre?Ans: 1 2 3 4 5Q.No.2: Is the delivery point user friendly?Ans : 1 2 3 4 5 3. How satisfied are you with time gap between services sought and delivered? 2 3 4 5 4. How accessible is the customer care on phone?1 2 3 4 5 5. How well does the customer care respond to the queries of the customer?1 2 3 4 5 6. How is the Network quality?1 2 3 4 5 7. The overall satisfaction level with Virgin Mobile?1 2 3 4 5 Address: Contact No: Questionnaire for target customer’s expectation:Note: - Please fill this questionnaire and help us in finding target customer’s expectation from the firm. Please select the option which according to you is most suitable:1. Do you own a virgin mobile connection?a) Yes b) No2. Which is the most important factor while using a mobile service?a) Price b) Mobile handset compatibility c) Mobile service of friends and relativesd) Free extra services like internet, downloads e) Others3. Which is the most cost effective brand in mobile service?a) Virgin b) Reliance c) Tata Indicom d) Airtel e) Vodafone f) Idea g) Bpl h) Don’t know4. Are you aware of 50 paise national call plan of virgin mobile?a) Yes b) No5. Are you aware of paid incoming call facility by virgin mobile?a) Yes b) No6. If not a virgin customer, will you like to switch to virgin?a) Yes b) No c) Can't say7. Why you do not want to go for virgin mobile?a) CDMA technology b) Limited Handset c) Price d) Switching from existing handsete) Others