Desertation Project Kshitija.docx

EXECUTIVE SUMMARY

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PROJECT TOPIC: “EFFECTIVENESS OF TRAINING AND DEVELOPMENT AT FARIYAS RESORTS, LONAVA.” Indian industry is waking up to the challenges thrown in by market economy. To survive in this highly competitive scenario, managers are being pressurized to improve quality, increase productivity, cut down waste and eliminate inefficiency. The collective efforts of the employer and the employee assume relevance in this context .And this is where human resource management can play crucial role.

Human Resource Management (H.R.M) is management functions that helps manager’s recruit, select, train and develop members for an organization. Obviously, HRM is concerned with the people’s dimension in organization. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to higher levels of performance and ensuring that they continue organizational objectives. This is true regardless of the type of organization –Government, Business, education, health or recreation.

Thus, HRM refers to a set of programmes, functions & activities designed and carried out in order to maximize both employee as well as organizational effectiveness.

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Chapter 1 COMPANY PROFILE

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Fariyas Resort is a 5 star hotel located picturesquely at Frichley Hills. It enjoys proximity to the express highway, main market and several tourist attractions, including Pawna Lake, Lohagad Fort and Karla and Bhaja Caves. It is one of the best resorts in Lonavala There are 163 luxury accommodation units that are available in three categoriesDeluxe Room, Premium Room and Suites. Designed aesthetically with tasteful furnishings, the rooms feature Wi-Fi, electronic safe, multi-channel television and mini-bar. Suites have separate bedrooms and living rooms Be it business or leisure or a holiday home, the purpose of visit of every traveller is fulfilled here, thanks to the wide array of business facilities and the strategic location. Fariyas Resort features two spacious banquet halls, three conference halls and a well-appointed boardroom. A mini lawn, indoor swimming pool, saloon, spa, health club and a kid’s zone are other highlights of the resort. Offering modern décor and floor-to-ceiling windows, rooms at Fariyas have plenty of natural light. Each room is fitted with a safety deposit box and flat-screen TV with cable channels. A bathtub and toiletries are provided Guests can work out at the fitness centre or enjoy relaxing body treatments at the spa. The hotel provides car rental and currency exchange services, while staff at the tour desk can assist with travel arrangements 4|Page

The Fariyas Resort in Lonavala is situated on a 5 star property and is among the very few 5 star hotels in Lonavala. Overlooking the beautiful Frichley Hills, Our Resort in Lonavala presents an outdoor water theme park, a year-round indoor pool and a video games arcade. Guests can also enjoy pampering spa treatments Tamarind restaurant serves a fine selection of grilled international dishes. Other dining choices include refreshing beverages at Tavern -The Signature Bar and Tamarind PoolSide, which specialises in grilled meats. There is a coffee shop on premise as well. We are located at a 10-minute drive from Nariman Point and the World Trade Centre. Chhatrapati Shivaji Airport is approximately 1 to 1.5 hours away by road

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Vision In our heart is a desire, in our minds a vision. To take the fariyas warmth far and wide, to offer the fariyas experience to as many customers as we can. It’s a vision that will pan out in near future, as more and more properties of fariyas begin to serve our framed recipe of warmth and experience in different cities. Something to be felt not described. At fariyas, we have set a new paradigm in hospitality with our two brands. Fariyas Hotel Mumbai and Fariyas Resort Lonavla. Both properties come.

Future plans Adhering to our core philosophy of quality, top-notch service and customer satisfaction, we have come a long way in short span of time. Be it quality or service the fariyas groups hospitality brands are known to set newer standards and higher bench marks. At fariyas we can see the future clearly. A future where the fariyas flag flies high in all the major cities. The famed fariyas warmth will travel every where making customers feel at home. The celebrated brand fariyas will gain more market share, giving competition a run for its money and getting acknowledged as a frint runner in hospitality industry. The group itself will shine as leading hotels chains, with healthy number and healthier bottom lines. The times are existing, opportunities are aplenty and excellence is the ammunition. When future unfolds, well be there, ready and waiting. 6|Page

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Chapter 2 INTRODUCTION

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Indian industry is waking up to the challenges thrown in by market economy. To survive in this highly competitive scenario, managers are being pressurized to improve quality, increase productivity, cut down waste and eliminate inefficiency. The collective efforts of the employer and the employee assume relevance in this context .And this is where human resource management can play crucial role.

Human Resource Management (H.R.M) is management functions that helps manager’s recruit, select, train and develop members for an organization. Obviously, HRM is concerned with the people’s dimension in organization. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to higher levels of performance and ensuring that they continue organizational objectives. This is true regardless of the type of organization –Government, Business, education, health or recreation.

Thus, HRM refers to a set of programmes, functions & activities designed and carried out in order to maximize both employee as well as organizational effectiveness.

General Reasons for Training 

When a performance appraisal indicates performance improvement is needed



To "benchmark" the status of improvement so far in a performance improvement effort



As part of an overall professional development program



As part of succession planning to help an employee be eligible for a planned change in role in the organization



To "pilot", or test, the operation of a new performance management system

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STATEMENT OF THE PROBLEM

Management development is aimed at preparing employees for future jobs with the organization or at solving organization wide problems concerning, Acquiring or sharpening capabilities required performing various tasks and functions associated with their present or expected future roles. The motive behind this study is to understand and learn the impact of training and development programmes on the employees of T .T. Minerals Pvt. Ltd. Hence the study is under taken up to measure effectiveness of Training & Development at Executive and Nonexecutive level at SSS, Pvt Ltd Bangalore. Training cannot be measured directly but change in attitude and behavior that occurs as a result of Training. So employee assessment should be done after Training session by the management, to know the effectiveness of Training given to the employee. Hence the statement of problem is, “A Research on Effectiveness of Training & Development program at Fariyas Resort, Lonavla.”

OBJECTIVES OF THE STUDY  To study the various training programs organized by Fariyas Resort, Lonavla.  To understand the training programs and their effects on employee development.  To understand the employees point of view towards the training program.  To understand and analyze the efficiency and effectiveness of employee training program carried out at Fariyas Resort, Lonavla.  To analyze the need of training in different departments of the organization.

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SWOT Analysis

Superior quality food Five star deluxe hotel Overall entertainment Strong brand name Best location

WEAKNESSES

    

STRENGTHS

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OPPORTUNITY

THREATS

 New increased competition  Economic slowdown  Natural calamities changes  New entrants

 Lack of proper regulations  Limited service lines  Infrastructure issues with respect to roads

 New technology  New markets or services  Reaching global markets

Overview The hospitality industry has been a supportive segment of tourism and has immense potential of attracting foreign exchange. The global hotel industry brings US$ 400- 500 billion of revenue per year with the travel and tourism segments having an annual economic impact of about US$ 6.5 trillion worldwide. Hospitality places itself in the top 15 sectors to attract foreign direct investments. The past 15 years has seen US$ 7.86 billion in FDI brought to the country. With 110,000 rooms and plenty of FDI on its way, this industry will increase multifold. India ranked 18th in business travel and has attracted wellness and medical tourists in big numbers. This industry has emerged as one of the key drivers of growth in service sector of India. It contributes 6.23% to the national GDP and accounts for 8.78% of total employment in India. Tourism and hospitality combined create more jobs per million rupees of investment than other segments of the country. This industry has on offer employment for all strata of professionals, from unskilled to skilled. A surge in niche tourism such as eco-tourism, luxury tourism, wellness and medical tourism has furthered helped this industry gain access to new customer bases. Indian hospitality industry has its major control in the hands of small and unorganized sectors. Major players in the domestic market are Indian Hotels Company Ltd., Hotel Leela Venture Ltd., EIH Ltd., ITC Hotels and ITDC.

Future Potential The hospitality companies can use the increase in food and beverage prices to their advantage. Potential might look subdued in the short run due to lack of demand, but in the end, an increase in mainstream tourism and niche tourism should bolster growth rates for this industry to new heights. Occupancy levels are low and concentrated in places like Mumbai. This should trickle down to the entire nation. New concepts, better grooming and educational promotion would add advantages to the Indian hospitality experience. With a strong support from tourism, hospitality should keep up the pace and offer richer incentives to tourists. A fall in inbound travel at a global scale should not be of much worry as long as domestic demand that has grown 10% last year through both business and leisure travel compensates the former. The Government should focus on easing visa policy norms to support inbound travel despite the weakening of global economy. Foreign tourist arrival growth rose to 7.1% in 2014 from 5.9% in 2013. Lonely Planet has ranked India as the fourth most preferred destination among 167 countries. 2015 should mark a higher 13 | P a g e

figure with introduction of various strategies like launching premium rooms, better hospitality grooming and management. Better global advertising campaigns may be helpful to reduce supply demand mismatch. India is a large market for travel and tourism. It offers a diverse portfolio of niche tourism products - cruises, adventure, medical, wellness, sports, MICE, eco-tourism, film, rural and

religious tourism. India has been recognised as a destination for spiritual tourism for domestic and international tourists. Total contribution by travel and tourism sector to India’s GDP is expected to increase from US$ 136.3 billion in 2015 to US$ 275.2 billion in 2025. Travel and tourism is the third largest foreign exchange earner for India. In 2014, the country managed foreign exchange earnings of USD 19.7 billion from tourism. The launch of several branding and marketing initiatives by the Government of India such as Incredible India! and Athiti Devo Bhava have provided a focused impetus to growth. The Indian government has also released a fresh category of visa - the medical visa or M visa, to encourage medical tourism in the country. India is expected to receive nearly half a million medical tourists by 2015, implying an annual growth of 30 per cent. In November 2014, Government of India launched Tourist Visa on Arrival (TVoA) which is enabled by Electronic Travel Authorization (ETA), known as the e–Tourist Visa scheme for 43 countries. The facility is likely to enable 7.5 percent growth in the tourism sector in 2015. The Government has also been making serious efforts to boost investments in tourism sector. In the hotel and tourism sector, 100 per cent FDI is allowed through the automatic route. A five-year tax holiday has been offered for 2, 3 and 4 star category hotels located around UNESCO World Heritage sites (except Delhi and Mumbai). The investment in tourism sector is expected to be US$ 12.4 billion in the 12th Five Year Plan; of these, private investments are likely to total US$ 9.2 billion.

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Chapter 3 OUTLINE OF THE PROBLEM / TASK UNDERTAKEN

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I have undertaken different Tasks in the organization that were assigned to me by my seniors few of those tasks are:       

Initiating and managing employee engagement games Taking exit interviews of the employees and analyzing the reason for most employees leaving the organization. Taking care of the documentation work of the new as well as the old employees and ensuring that the employee database stays updated. Suggesting my seniors of different ways of motivating the employees. Taking employee trainings Analyzing and making monthly training calendar. Recording total number of trainings carried out in different departments and the time of each training.

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Chapter 4 RESEARCH METHODOLOGY & DATA ANALYSIS 

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Research Methodology Research is a systematic method of finding solutions to problems. It is essentially an investigation, a recording and an analysis of evidence for the purpose of gaining knowledge.

Definition:According to Clifford woody, “research comprises of defining and redefining problem, formulating hypothesis or suggested solutions, collecting, organizing and evaluating data, reaching conclusions, testing conclusions to determine whether they fit the formulated hypothesis”

Objectives  To study the various training programs organized by Fariyas Resort, Lonavla.  To understand the training programs and their effects on employee development.  To understand the employees point of view towards the training program.  To understand and analyze the efficiency and effectiveness of employee training program carried out at Fariyas Resort, Lonavla.  To analyze the need of training in different departments of the organization.

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Research Design Meaning: Research is an endeavour to discover answers to intellectual and practical problems through the application of scientific method. “Research is a systematized effort to gain new knowledge”. -Redman and Mory. Research is the systematic process of collecting and analyzing information (data) in order to increase our understanding of the phenomenon about which we are concerned or interested .The survey method is the basic research design. The structured questionnaire was administered to the respondents, which solicits information about their level of job satisfaction.

Sample Size A survey of 45 employees working in organization provided the database for this study. The sampling technique used was convenience sampling under this sample of respondents was chosen according to the convenience of the researcher.

Data Collection The purpose of the research was explained to the employees and questionnaires were being administered to them.

Source of data 1. Primary data: The primary data was collected from employees through structural questions and personal interviews with the employees who have attended the training programmes. 19 | P a g e

2. Secondary data: Secondary data include both quantitative and qualitative data, and they can be used in both descriptive and explanatory research. The data you use may be raw data, where there has been little if any processing, or compiled data that have received some from of selection or summarizing within business and business and management research such data are used mostly in case study and survey-type research.

The research methodology used in the project is primary research carried out with the help of questionnaire. The sample size used to carry out the research is 20 nos. The questionnaire was collected from 20 employees working in the various different departments of the company like production, laundry, maintenance, accounts, front office, security etc.

Characteristics of Research:  Research is directed towards the solution of a problem. It is based upon observable experience or empirical evidence.  Research demands accurate observation and description. Research involves gathering new data from primary sources or using existing data for a new purpose.  Research activities are characterized by carefully designed procedures. Research requires expertise i.e., skill necessary to carryout investigation, search the related literature and to understand and analyze the data gathered.

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 Research is objective and logical – applying every possible test to validate the data collected and conclusions reached. Research involves the quest for answers to unsolved problems. Research requires courage.  Research is characterized by patient and unhurried activity. Research is carefully recorded and reported

Steps in conducting research: Research is often conducted using the hourglass model structure of research. The hourglass model starts with a broad spectrum for research, focusing in on the required information through the method of the project (like the neck of the hourglass), then expands the research in the form of discussion and results. The major steps in conducting research are: 

Identification of research problem



Literature review



Specifying the purpose of research



Determine specific research questions or hypotheses



Data collection



Analyzing and interpreting the data



Reporting and evaluating research



Communicating the research findings and, possibly, recommendations

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Limitation  Accuracy of the report is completely dependent of the employee’s respondents.  An in depth study couldn’t be conducted because of the limited time period.  The respondents were not always open and forthcoming, with their views, agitates and not disclosing.  The changes of biased responses cannot be eliminated through all steps were taken to avoid the same.

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Chapter 5 Data Presentation and Interpretation

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Introduction Analysis and interpretation is the one of the important stage of a project. In this stage the recorded responses are coded into symbols, for making counting, edited, tabulated and represented in appropriate pictorial form. The responses in the questionnaire have its own value in making a true interpretation. There are 45 respondents for the study. The questions are created in a way that the ambiguity is avoided. After preliminary scrutiny of the filled questionnaires, it is noticed that all the respondents marked their responses to important questions which will lead the study. The responses of the questionnaires are tabulated and represented in percentages to get a clear cut picture about the responses. It made the interpretation quite easier on the basis of percentages chart is drawn. The selected pie chart was very useful for the interpretation. The interpretation for questions which seeks Yes or No answers was easy because comparative majority can be identified by the percentage. Diagrammatic representations are given for each question in order to make the finding s more clearly to the reader. Along with simple bar diagrams and pie charts new 3D representation methods are also used to make the presentation more interactive. The questionnaire contains two parts. Part A is about personal data and Part B about the necessary questions

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AGE OF RESPONDANTS Age Group

No. Of Respondents

Percentage

Of

Respondents 18-23

15

33.33

24-28

18

40

29-33

9

20

34-39

3

6.67

total

45

100

Table 1[a] shows the age group of respondents and their respective percentage.

GENDER OF RESPNDENTS Gender

No. Of Respondents

Percentage

Of

Respondents male

39

86.67

female

6

13.33

total

45

100

Table 1[b] shows the gender of respondents and the percentage of respondents in each gender. 25 | P a g e

MARITAL STATUS OF RESPONDANTS status

No. Of Respondents

Percentage

Of

Respondents single

30

66.67

married

15

33.33

total

45

100

Table 1[c] shows the marital status of the respondents and the percentage of respondents in each group

EXPERIENCE OF RESPONDANTS IN FARIYAS RESORTS LONAVLA experience in years

No. Of Respondents

Percentage Respondents

0-3

33

73.33

4-6

9

20

7-9

3

6.67

total

45

100

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Of

TABULATION OF RESPONSES OF EMPLOYEES 1. Opinion about the regular assessment of training needs at the company. Opinion

No. Of Respondents

Percentage

Of

Respondents Yes

32

72

No

13

29

Total

45

100

120 100 80 60

Percentage Of Respondents

40 20 0 Yes

No

Total

Inference From the table 2.0, 71.11% of respondents agreed that training needs are assessed regularly atfariyas resorts lonava. While 28.8 percent respondents are of the opinion that training needs aren’t assessed properly 27 | P a g e

2.Opinion about training process as a learning experience. Opinion

No. Of Respondents

Percentage

Of

Respondents Very Good

5

11

Good

20

44

Satisfactory

13

29

Bad

5

11

Very Bad

2

4

Total

45

100

120 100 80 60 40

Percentage Of…

20 0 Very Good

Good

Satisfactory

Bad

Very Bad

Total

Inferences: From table 3.0, we can see that 11% of respondents say that training process as a learning experience is very good at Fariyas Resorts Lonavla. While 44% are of the opinion it is Good and 29 percent are just satisfied with the training process as far as the learning experience is concerned. 11% percent rated training process as very bad and just 4% stated training as very bad. 28 | P a g e

3.Opinion about the performance of trainer/guest faculty/instructor. Opinion

No. Of Respondents

Percentage

Of

Respondents Very Good

5

11

Good

21

47

Satisfactory

12

27

Bad

5

11

Very Bad

2

4

Total

45

100

120 100 80 60 40

Percentage Of Respondents

20 0 Very Good

Good

Satisfactory

Bad

Very Bad

Total

Inference: From the table 4.0, we can see that 11% percent of the respondents are of the opinion that performance of trainer/guest faculty/instructor is very good. 47% said its good and 27% find the performance of trainer satisfactory. And 11% voted it as bad and 45 voted it as very bad. 29 | P a g e

4.Achievement of learning objective from training program. Opinion

No. Of Respondents

Percentage Respondents

Yes

31

69

Partially

8

18

No

1

2

Can't say

5

11

Total

45

100

Of

.

Yes Partially No Can't say

Inference: 69% percent of the respondents claim that they have achieved the learning objective from the training program. 18% respondents were of the opinion that they achieved the learning objective partially. 2% percent couldn’t achieve the training objective and 13 percent of respondents refused to answer.

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5.There is well designed and widely shared training policy in the company Opinion

No. Of Respondents

Percentage Respondents

Very Good

6

13

Good

12

27

Satisfactory

20

44

Bad

5

11

Very Bad

2

4

Total

45

100

Of

. Very Good Good Satisfactory Bad Very Bad Total

Inference: From table 7.0 and figure 6.0 we can see that 13% percent of the respondents reveal that the company’s training policy is designed very good. 27% said its good and 44% said its satisfactory. 11% percent rated it as bad and Rest 4% reveal that they are very dissatisfied with company’s training policy. 31 | P a g e

6.Opinion about the content and methodology used in the training program. Answer

No. Of Respondents

Percentage Respondents

Very Good

3

7

Good

20

44

Satisfactory

15

33

Bad

5

11

Very Bad

2

4

Total

45

100

Of

. Very Good Good Satisfactory Bad Very Bad

Total

Inference: 7 percent of the respondents revealed that the content and methodology used in the training program is very good. 44 percent were of the opinion that it was good. 33 percent responded that training methodology and content was satisfactory. 11% said its bad and 4% said its really very bad. 32 | P a g e

7.Usefulness of training materials. Opinion

No. Of Respondents

Very Good Good Satisfactory Bad Very Bad Total

6 21 15 3 0 45

Percentage Respondents 13. 47 33 7 0 100

Of

.

.

Very Good Good Satisfactory Bad Very Bad Total

Inference: From table 9.0 and figure 8.0 we can see that 13 percent of the respondents revealed that training materials were really useful, 47% stated it as good and 33 percent respondents found training material satisfactory. Only 6 percent respondents declared training materials to be bad. 33 | P a g e

8.Opinion about the use of audio-visual aids Opinion

No. Of Respondents

Percentage Respondents

Very Good

3

7

Good

6

13

Satisfactory

24

53

Bad

12

27

Very Bad

0

0

Total

45

100

Of

Very Good 7% Bad 27%

Good 13%

Satisfactory 53%

Inference: From the above table 10.0 and figure 9.0 we can observe that 53% of respondent are satisfied with the use of audio-visual aids. 13% were stated the use of audio-visual aids to be good and 7% percent declared it very good. 27 percent of respondents declared the use of audio-visual aids to be bad. 34 | P a g e

9.Opinion about the practical sessions in the training program. Answer

No. Of Respondents

Percentage Respondents

Very Good

4

9

Good

10

22

Satisfactory

28

62

Bad

2

4

Very Bad

1

2

Total

42

100

Of

. Very Good Good Satisfactory Bad Very Bad Total

Inference: From the above give table 11.0 and figure 10.0 we can observe that 9% and 22% respondents responded that practical sessions are very good and good respectively. 62% of respondent are satisfied with the practical sessions conducted in the training process. 4%

and 2% respondents stated practical sessions of

training process at Fariyas Resorts Lonavla is bad and very bad respectively. 35 | P a g e

10.Opinion about the working environment\ Opinion

No. Of Respondents

Strongly satisfied

3

Percentage Respondents 6

Satisfied

24

54

Dissatisfied

18

40

Strongly dissatisfied Total

0

0

45

100

Of

100 90 80 70 60 50 40 30 20 10 0 Strongly satisfied

Satisfied

Dissatisfied

Total

Inference: From the above table 12.0 and figure 11.0 we can observe that 54% respondents are satisfied about the working environment provided with training and 6% were strongly satisfied. We can also observe that 40 percent of respondents are dissatisfied about the working environment. None were strongly dissatisfied about the working environment of training process conducted at Fariyas Resorts Lonavla 36 | P a g e

11. Opinion about the time duration given for the training period. Opinion

No. Of Respondents

Percentage Respondents

Sufficient

12

27

Good

24

53

Fair

8

18

Poor

1

2

Very poor

0

0

Total

45

100

Of

100 90 80 70 60 50 40 30 20 10 0 Sufficient

Good

Fair

Poor

Total

Inference: The above table 13.0 and figure 12.0 clearly shows that 26.67 percent of respondents are satisfied with the time given for training. While 53.3% respondents explained the time allotment as good. 17.77% found the time allotment to be fair and 2.22% respondent revealed that they aren’t satisfied with the time given for training and voted bad. 37 | P a g e

12. Opinion about the preferences given to the participants’ suggestions. Answer

No. Of Respondents

Excellent

6

Percentage Respondents 13

Good

22

48

Fair

11

24

Poor

3

7

Very Poor

3

7

Total

45

100

Of

100 90 80 70 60

50 Percentage Of Respondents

40 30 20 10 0 Excellent

Good

Fair

Poor

Very Poor

Total

Inference: The above table 14.0 and figure 13.0 shows that 13% respondents said that the participants suggestions are really taken into account. 48% respondents found that preferences given to participants suggestion to be good, 24% opinioned it to be fair [average] but 7% declared the acceptance of participant’s suggestion as poor another 7% said its very poor. 38 | P a g e

13. Opinion about the motivation given to the participants. Answer Strongly agree

No. Of Respondents Percentage Of Respondents 1 2

Somewhat agree

24

52

Disagree

18

40

Strongly disagree

3

6

Total

45

100

100 90 80 70 60 50 40 30 20 10 0

100 52

40 6

2 Strongly agree

Somewhat agree

Disagree

Strongly disagrree

Total

Percentage Of Respondents

Inference: From the table 15.0 and figure 14.0 we can observe that 53.33 percent respondents somewhat agree they have given with motivation to participate in the training process. 40% respondents disagreed with this and 6.67 % respondents strongly disagreed. 39 | P a g e

14.Are employees permitted times off from work to attend training Answer

No. Of Respondents

Percentage Of Respondents

Yes, with pay

0

0

without 0

0

Yes, pay No

27

60

No, such thing

18

40

Total

45

100

100 90 80 70 60 50

40 30 20 10 0 1

2

3

Inference: We can observe that, from table 16.0 and figure 15.0 , 60 percent of respondents answered no when asked if they are permitted time offs from work to attend training. And 40% respondents said they aren’t aware of any such thing.

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15.Does training process affect normal working hours? Opinion

No. Of Respondents

Percentage Respondents

Yes

9

20

No

30

66

Can't say

6

14

Total

45

100

Of

100 90 80 70 60 50 40 30 20 10 0 Yes

No

Can't say

Total

Percentage Of Respondents

Inference: From table 17.0 and figure 16.0 we can see that 20%,ie majority, of respondents are of the opinion that training process affect the normal working hours of Fariyas Resorts Lonavla. 66% respondents don’t think working hours are affected. And 14% respondents refused to answer. 41 | P a g e

16. Do you think employees apply the new concepts taught at the training program in their job? Opinion

No. Of Respondents

Percentage Respondents

Yes

9

20

Somewhat

24

53

No

0

0

Can't say

12

27

Total

45

100

Of

100

90 80 70 60 50

Series1

40 30 20 10 0

Yes

Somewhat

Can't say

Total

Inference: From table 18.0 and figure 17.0 we can observe that 53% respondents think employees somewhat apply their newly learned skills. While 20 % respondents confidently stated employees apply their new skills. 27% respondents choose not to say. 42 | P a g e

17. Opinion about overall quality of the training program Answer

No. Of Respondents

Very Good

14

Percentage Respondents 31

Good

23

52

Poor

7

15

Very Poor

1

2

Total

45

100

Of

50 45 40 35 30 . 25

Column1

20

Column2

15 10 5 0 Very Good

Good

Poor

Very Poor

Total

Inference: From table 19.0 and figure 18.0 we can observe that 31% employees said the quality of training program is very good and 52% said its good. 15 and 2 percent respondents rated quality as poor and very poor respectively. 43 | P a g e

18. Have your personal goals been benefiting out of training? Opinion

No. Of Respondents

Percentage Respondents

Yes

1

2

Somewhat

9

20

No

11

25

Can't say

24

53

Total

45

100

Of

100 90 80

70 60 50 40 30 20 10 0 Yes

Somewhat

No

Can't say

Total

Percentage Of Respondents

Inference: 25% respondents said no when asked if their personal goals have been benefiting out of company training. 20% said they somewhat achieve their personal goals through training. 2% percent said they certainly benefit from training. And 53% choose not to answer. 44 | P a g e

19.Opinion about the satisfaction of the training program conducted as per the schedule. Opinion

No. Of Respondents

Strongly satisfied

15

Percentage Respondents 33

satisfied

19

42

Dissatisfied

7

16

Strongly Dissatisfied

4

9

Total

45

100

Of

120 100 80 60 40 20 0 Strongly satisfied

satisfied

Dissatisfied

Strongly Dissatisfiedee

Total

Inference: From the table 21.0 and figure 20.0 we can see that 33% respondents are strongly satisfied with the training program conducted as per the schedule. 42% respondents are satisfied. 16% respondents are dissatisfied with the training program while 9% respondents are strongly dissatisfied. 45 | P a g e

Chapter 6 CONTRIBUTION TO THE HOST ORGANIZATION

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Observations and Findings Though by and large, substantial number of employees are content with the way the training is conducted, still there is a scope to analyze at micro level whether the negatives respondents were either non attentive confronted confused or otherwise. Based up on the data there is a scope to take corrective action.  Majority of the employees who have attended the training program were well educated. Their level of education was from diploma holders to graduates.  Majority of the employees stated that they were informed about the purpose of training, its intended results and significance of training. This reflects that the management was keenly interested in achieving the objective for which the training programs were conducted.  As far as the infrastructure facilities are concerned, majority of employees have stated that the learning atmosphere was quite all right and the facilities provided during the process of training were adequate and conductive to learning.  Majority of the employees have expresses satisfactory opinion about the training faculty and their ability to train but a few numbers of the respondents were neither satisfied with the way in which the training programs were conducted by the trainer /faculty.  With regards to the enhancement of skills and knowledge of the employee who have attended the training program, eighty percent of them have cited there was an enhancement in their knowledge and skills compared to the other employees who have not attended the training program. The skill and 47 | P a g e

knowledge learned through training were helpful to them in exercising on the job.  Only a few members of the respondents have the opinion of significance of training in developing the personality of the individual. This shows that the training programs conducted were related only with their job but not concerned with the personal development of the employees.  Te training expectations of the respondents were found to be moderate. It could be observed from these facts that the employee’s expectations were not completely fulfilled trough training

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Suggestions  In today’s competitive world attitude is the factor which is the dividing line between failure and success. Thus recruitment of the employees must be made not only on skills and attitude but also the attitude of the employee. If an employee has a positive attitude then training for him can be more effective, he has a positive effect on the climate.  The training needs should be assessed regularly by observing the performance of employees and also from feedback.  The training records must be maintained, preserved properly and updated timely.  Proper care should be taken while selecting the trainers.  Trainers must be given continuous feedback and the training should be performed as a continuous planned activity.  New and different trainers should be invited so that the maximum impact can be got from the training programmes.  Co –ordination and interaction of the employees of all levels must be encouraged to locate new talents among employees. Individual care should be given as much as possible in case of practical sessions  Try to consider the personal goals of participants also when designing the training module. By which the interest and satisfaction of participants can be increased.  Try to use more visual and audio aids to make trainings more interactive and active. 49 | P a g e

Conclusions Analysis of all the facts & figures, the observations and the experience during the training period gives a very positive conclusion/ impression regarding the training imparted by the Fariyas Resorts Lonavla trainers. The Fariyas Resorts Lonavla is performing its role up to the mark and the trainees enjoy the training imparted especially the practical sessions and simulations. The training imparted meets the objectives like: o Effectiveness of the training and its resultant in the performance of the employees. o Assists the employees to acquire skills, knowledge and attitude and also enhance the same. o Helps to motivate employees and helps in avoiding mistakes. It becomes quite clear that there is no other alternative or short cut to the development of human resources. Training when used in a planned and purposeful manner can be an extremely effective management tool as they increase the knowledge and skills of workers and thereby increasing the productivity and wealth of the organization.

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BIBLIOGRAPHY SL. NO

BOOKS NAME

AUTHOR

EDITION

PUBLICATIONS

Human resource management & industrial management

P.SUBBA RAO

3rd Edition

Himalaya publishing house

Human resource management

GARY DESSLER

10th Edition

Pearson/ prentice hall

Human resource management & personal management

K.ASWATHAPPA

3rd Edition

Tmh

Research methodology

KOTHARI

2nd Edition

New age International (p) Ltd. NEW DELHI

1

2

3

4

WEB SITES www.fariyas.com www.hr.com

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ANNEXURE QUESTIONNAIRE Name: Age: Department: Designation: Gender: M / F Marital Status:

1. How long have you worked for the company? _________________________________________________________________ 2. Are the training needs being regularly accessed? a) Yes b) No 3. Does the training process gives you a good learning experience? If yes how good? a) Very good b) Good c) Satisfactory d) Bad e) Very bad 4. How good was the performance of the trainer/guest speakers/instructors? a) Very good b) Good c) Satisfactory 52 | P a g e

d) Bad e) Very bad 5. Do you think the learning objectives are being achieved from the training program? a) Yes b) Partially c) No d) Can’t say 6. How is the training policy of the company? a) Very good b) Good c) Satisfactory d) Bad e) Very bad 7. How do you feel about the content and methodology used in the training program? a) Very good b) Good c) Satisfactory d) Bad e) Very bad 53 | P a g e

8. How useful are the training materials provided to you? a) Very useful b) Useful c) Of average use d) Not useful 9. How useful are the audio visual aids used during training period? a) Very useful b) Useful c) Of average use d) Not useful 10. How do you feel about the practical sessions used for training? a) Very good b) Good c) Satisfactory d) Bad e) Very bad 11. How according to you is the working environment of the company? a) Very good b) Good 54 | P a g e

c) Satisfactory d) Bad e) Very bad 12. How do you feel about the time given for training period? a) Vey good b) Good c) Satisfactory d) Bad e) Very bad 13. What do you think about the preferences given to you in the training period? a) Very good b) Good c) Satisfactory d) Bad e) Very bad 14. How do you feel about the motivation being given to you in the training process? a) Strongly agree b) Somewhat agree c) Disagree 55 | P a g e

d) Strongly disagree 15. Are employees permitted time off from work to attend training? a) Yes with pay b) Yes without pay c) No d) No such thing 16. Does training process affect normal working hours? a) Yes b) No c) Can’t say 17. Do you think employees apply the new concepts taught at the training in their jobs? a) Yes b) Somewhat c) No d) Can’t say 18. How do you feel about the overall quality of the training program? a) Very good b) Good c) Poor 56 | P a g e

d) Very poor 19. Have your personal goal been benefiting out of training? a) Yes b) Somewhat c) No d) Can’t say 20. Are you satisfied with the training program being conducted as per the schedule? a) Strongly satisfied b) Satisfied c) Dissatisfied d) Strongly dissatisfied

DATE : SIGNATURE

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