Customer Satisfaction In Fast Foods Restaurants (spss).docx
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TABLE 3.8: Reliability Statistics (FOOD QUALITY)
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .619
.629
5
TABLE 3.9: Reliability Statistics (CUSTOMER LOYALTY)
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .635
.617
5
TABLE 3.10: Reliability Statistics (SERVICE QUALITY)
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .660
.667
5
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .619
.629
5
TABLE 3.9: Reliability Statistics (CUSTOMER LOYALTY)
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .635
.617
5
TABLE 3.10: Reliability Statistics (SERVICE QUALITY)
Reliability Statistics Cronbach's
Cronbach's
Alpha
Alpha Based on
N of Items
Standardized Items .660
.667
5
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