Chapter 1.docx

1. Father of Wester Medicine- Hippocrates 2. Use of therapeutic phlebotomy – cure small

number

of

diseases;

hemochromatosis; polycythemica vera 3. True about Phlebotomy

 Continuing education 6. Additional role of phlebotomist  Training others  Monitor sample quality  Evaluate protocols

 Collection of blood samples for lab

 Perform POCT

analysis to diagnose and monitor

 Perform ECG

medical conditions

 Check Vital signs

 Supplements but does not replace previous practice

 Collect Arterial blood samples  CVAD collection

 Specialized area of clinical lab practice  Part of lab training program for Med lab

7. Characteristics of a professional phlebotomist: 

Dependable, cooperative, committed



Compassionate, courteous, respectful

4. True about phlebotomist



Integrity, honesty, competence

 Key player; no longer just someone who



Organized, responsible, flexible



Neat and Clean Appearance



Effective Communication

technicians and scientists

takes blood  person trained to obtain blood samples primarily

by

venipuncture

and

microtechniques.  Must be FAMILIAR with the health-care system, anatomy and physiology related to

8. Effective Communication skills  80% Nonverbal  20% Verbal & Listening 9. Barriers to verbal communication

lab testing, collection and transport,

 Hearing impairment

documentation

 Patient emotions

 Often the only personal contact a patient has with the laboratory 5. Traditional role of phlebotomist  Patient identification and preparation

 Level of patient education and age  Language

proficiency/

non

speaking 10. Active listening includes

 Sample collection

 Looking directly and attentively

 Sample containers

 Encourage patient expression

 Labeling

 Provide feedback

 Sample Transportation

 Allowing patient time

 Sample Processing

 Encourage

 Computer operations  Safety, control and maintenance

English

communication

question 11. Positive body language:

by

Asking

 Walking briskly

 Follow guidelines by national phlebotomy

 Smile

organization

 Loot directly at patient

 For certification- serves to enhance

12. Zone of comfort

position; Documents quality of skills and

 Intimate =<2 feet

knowledge

 Personal 2-4

 If passed, initials of certifying agency are

 Social 4-12

placed after the names

 Public >12 13.

 Membership in professional organization-

Cultural Diversity Guidelines

enhance professionalism, increase CE

 Smile and use a friendly tone of voice  Alert to patient reaction; do not force style

opportunities 14. Phlebotomist certification

 Do not stereotype

 American Medical Technologists- RPT

 Follow zone of comfort for personal space

 American society for clinical pathology –

 Spend time to Explain procedures and patient instruction

PBT  American

 Show Respect

Society

of

phlebotomy

technicians- CPT

12. Telephone skills

 National Phlebotomy Association – CPT

 Answer phone promptly and politely  Check for emergency before putting on

 National healthcareer Association- CPT 15. Human Resource Department reporting to the Chief Financial Officer

hold

16. Nursing services members

 Keep writing materials  Make every attempt to help calls

 Registered nurse

 Provide

 Licensed practical nurses

accurate

and

consistent

information  Speak clearly  Verify/ Read back complete test order or result 12. Phlebotomy Education and Certification  Universal goal: provide HC field with phlebotomists who are knowledgeable in all aspects  Incorporate classroom instruction and clinical practice

 Certified nursing assistant  Unit secretary 17. Types of test in nuclear medicine  In

vitro

-blood

and

urine;

use

radioactive materials to detect level of hormones drugs and other substances  In

vivo-

administering

radioactive

material to patient by IV injection; measure the emitted rays to examine organs and evaluate function (bone, brain, liver and thyroid)

18. Purpose of human resource:  Orient Chapter 2 1. Part of Indices- MCH, MCV, MCHC 2. Part of CBC3. Davidsohn

differential

detects:

heterophile antibodies 4. Which

is

included

in

bacterial

agglutination test: weil felix, widal 5. HIV confirmatory: Western blot 6. What is used in detecting antibodies in reverse typing: rbc’s of known specificity 7. Which are electrolytes: Na,K, Cl, HCO3 8. Glycoselated

hemoglobin-

long

term

diabetes 9. Basophil- heparin, histamine promote inflammation; Eosinophil: anti-histamine 10. Non-specific for inflammatory: ESR 11. Protein C and S inhibits the function of what factors: VIII (8) and V (5) 12. Which department tests other body fluids: Microbiology 13. Determines cell wall structure: Gram stain 14. Round bacteria that grow in Pairs or chains – Streptococcus 15.