Chapter Questions.docx

Chapter 1 1. Which of the following may be an additional duty of phlebotomists in today’s health-care system? a. performing patient vital signs b. transporting samples to the laboratory c. performing dermal punctures d. selecting sample collection equipment 2. The primary benefit of hospital decentralization is: a. increased efficiency b. increased training of personnel c. decreased patient complaints

8. Good telephone etiquette includes all of the following EXCEPT: a. checking for an emergency before putting someone on hold b. stating your name and department when answering the phone c. repeating a request back to the caller before hanging up d. immediately transferring a call to the correct department 9. A phlebotomist who takes an examination prepared by a national phlebotomy agency is seeking: a. continuing education

d. decreased diagnostic testing

b. certification

3. Which of the following DOES NOT represent a professional phlebotomist? a. attending a continuing education program

c. accreditation

b. organizing requisitions before leaving the laboratory c. exhibiting overconfidence d. volunteering to take on an extra duty 4. A phlebotomist who is responding appropriately to cultural diversity will: a. speak in the patient’s native language b. be able to stereotype patients c. be sensitive to the patient’s reactions d. quickly examine the patient’s arm 5. Effective communication includes: a. verbal b. nonverbal c. listening d. all of the above 6. All of the following actions make patients feel that you care about them EXCEPT: a. smiling at them b. introducing yourself c. looking directly at them d. avoiding eye contact 7. All of the following are barriers to verbal communication EXCEPT: a. hand signals b. hearing impairment c. using medical jargon d. non–English-speaking patient

d. membership 10. The hospital department that is responsible for sterile supplies is: a. housekeeping b. central supply c. engineering d. sterilization 11. A phlebotomist working for an organization that performs highly specialized testing is employed by a: a. group practice b. health maintenace organization c. specialty clinic d. reference laboratory 12. The implementation of DRGs has: a. increased the length of hospital stays b. increased the need for home health care c. decreased the opportunities for phlebotomists d. decreased the need for rehabilitation facilities

CHAPTER 2

a. hematology b. chemistry

1. Which of the following laboratory sections is included in the anatomical area of the laboratory? a. microbiology

c. blood bank d. immunology

c. immunology

9. The routine urinalysis includes all of the following EXCEPT: a. physical examination

d. urinalysis

b. culture and sensitivity

2. Which of the following laboratory personnel is an MD? a. pathologist

c. chemical testing

b. histology

d. microscopic examination

b. laboratory administrator

10. All of the following are found in whole blood EXCEPT:

c. technical supervisor

a. casts

d. medical technician

b. white blood cells

3. A phlebotomist reports first to the:

c. red blood cells

a. laboratory administrator

d. platelets

b. technical supervisor

11. Testing of stools for parasites is performed in:

c. medical technician

a. hematology

d. laboratory director

b. microbiology

4. Which of the following tests would be delivered to the chemistry section? a. CBC - hema

c. immunology d. urinalysis

b. Gram stain - microbiology

12. A sentinel event would be most likely caused by delivery of a mislabeled tube to:

c. bilirubin

a. coagulation

d. type and screen -Blood bank

b. hematology

5. A prothrombin time (PT) test is performed in:

c. immunology

a. coagulation

d. blood bank

b. immunology c. microbiology d. chemistry 6. Which of the following tests is NOT part of a CBC? a. red blood cell count b. platelet count c. sedimentation rate d. differential 7. Plasma differs from serum in that: a. serum contains fibrinogen b. serum is obtained by centrifugation c. plasma contains fibrinogen d. plasma is obtained by centrifugation 8. The clinical laboratory section that perform serum testing to detect antibodies to hepatitis viruses is:

CHAPTER 3 1. Which of the following laboratory regulatory agencies classifies laboratory tests by their complexity? a. CAP b. JC c. HIPAA d. CMS 2. A phlebotomist who fails to change gloves and wash hands between patients is not observing the: a. Clinical Laboratory Improvement Amendments b. Joint Commission Patient Safety Goals c. College of American Pathology Safety Rules d. Patient’s Bill of Rights 3. Phlebotomists’ involvement with the Patient’s Bill of Rights includes all of the following EXCEPT the patient’s right to:

b. negligence c. unethical d. battery 8. Implied consent for a venipuncture on an adult requires the: a. patient’s signature b. patient extending an arm c. presence of a witness d. signature of a witness 9. When a patient refuses to have blood drawn, the phlebotomist should: a. notify the patient’s health-care provider b. ask another phlebotomist to collect the sample c. document the refusal d. both A and C

a. refuse treatment

10. Consent for HIV testing:

b. respectful care

a. must adhere to state laws

c. receive diagnostic information from their health-care provider

b. must be done on an opt-out basis

d. examine their hospital bill

d. requires written consent

4. Ethics are defined as: a. standards of right and wrong b. legally required conduct c. the patient’s right to know d. the standard of care 5. The law that specifically addresses privacy of health information is the: a. Patient’s Bill of Rights b. Clinical Laboratory Improvement Amendments c. Health Insurance Portability and Accountability Act d. JC Patient Safety Goals 6. A phlebotomist who tells a patient who is refusing to have blood drawn to calm down or they will get someone to hold them down is committing: a. assault b. negligence c. defamation d. battery 7. Performing an unauthorized arterial puncture that results in damage to the patient’s use of the arm is termed: a. malpractice

c. must be done on an opt-in basis

11. Risk management departments develop policies to protect the: a. employees b. patients c. employer d. all of the above 12. An unexpected patient death that is not related to the patient’s illness is termed a: a. root cause error b. human error c. sentinel event d. professional liability

1. In the chain of infection, the susceptible host can also become the: a. reservoir

c. put on a gown and a mask d. put on sterile gloves

b. portal of entry

9. OSHA requires employers of health-care workers to provide the employees with all of the following EXCEPT:

c. means of transmission

a. PPE

d. portal of exit

b. HCV immunization

2. The terms nosocomial and HAI refer to infections:

c. HBV immunization

a. caused by antibiotic resistant bacteria

d. needles with safety devices

b. contacted by health-care workers

10. The recommended disinfectant for blood and body fluid contamination is: a. sodium hydroxide

c. contacted by patients d. contacted by visitors 3. Hand hygiene is performed: a. before putting on gloves b. after removing gloves c. when gloves are visibly soiled d. all of the above 4. PPE includes all of the following EXCEPT: a. gloves b. gowns c. uniforms

b. antimicrobial soap c. hydrogen peroxide d. sodium hypochlorite 11. When a chemical is accidentally spilled on the body, the first thing to do is: a. notify a supervisor b. flush the area with water c. refer to the MSDS d. neutralize the chemical

d. masks

12. When a person is receiving an electrical shock, all of the following should be done EXCEPT:

5. A phlebotomy student who notices a rash on his or her

a. pull the person away from the electrical source

hands after the first week of training should:

b. turn off the circuit breaker

a. tell the instructor

c. move the electrical source using a glass object

b. stop wearing gloves

d. move the electrical source using a wood object

c. change antiseptic soap

13. The acronym RACE should be followed:

d. apply antihistamine lotion

a. to determine the type of fire extinguisher to use b. when operating a fire extinguisher

6. The order used to put on PPE is: a. gloves, gown, mask b. mask, gown, gloves c. gown, mask, gloves d. gloves, mask, gown 7. The current routine infection control policy developed by CDC and followed in all health-care settings is: a. Universal Precautions b. Isolation Precautions c. Blood and Body Fluid Precautions d. Standard Precautions 8. Before entering an isolation room, the first thing a phlebotomist should do is:

c. to classify fires and fire extinguishers d. when a fire is first discovered 14. The acronym PASS should be followed: a. to determine the type of fire extinguisher to use b. when operating a fire extinguisher c. to classify fires and fire extinguishers d. when a fire is first discovered 15. The most common type of fire extinguisher is a: a. Class A b. Class C

a. read the posted instructions

c. Class ABC

b. perform hand hygiene

d. Class D

CHAPTER 3

b. bronches

1. The main foundation of a word that denotes a body component is the:

c. bronchia

a. prefix b. word root c. suffix d. combining vowel 2. In the words cardiology, bradycardia, cardiomegaly, and cardiologist, the word root is: a. cardi b. brady c. logy d. logist 3. To define a medical word, first define the: a. prefix b. word root c. combining form d. suffix 4. Which word means pertaining to the period around birth? a. prenatal b. perinatal c. postnatal d. pronatal 5. In the word, encephalomeningitis, which part of the word is the suffix? a. encephal b. itis c. mening d. o 6. The combining form cyt/o means: a. cold b. secrete c. ribs d. cell 7. The medical word for inflammation of theliver is: a. nephritis b. hematoma c. hepatitis d. hepatomegaly 8. The plural form for bronchus is: a. bronchi

d. bronchis 9. The abbreviation for microgram is: a. mg b. mcg c. mL d. mm 10. Which abbreviation is on The Joint Commission “Do Not Use” list? a. U b. IU c. MS d. all of the above