Buisness Communication

What is Communication?

What is Communication? 

Presented by: Student Name Roll Number

1. 2. 3. 4. 5. 6.

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Nilesh Desai 10 Sanjog Devrukhkar 11 Parag Patil 35 Tejas Shah 36 Sachin Strode 44 Shrutika Paradkar

Presented to: Ms. S. Ganga (MFM 2008-11 SEM – III)

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Definition Communication is the art of transmitting information ,ideas and attitudes from one person to another.

Communication is the process of meaningful interaction among human beings.

Characteristics of communication 

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Communication is unintentional as well as intentional Communication is dynamic process Communication is systemic Communication is both Interaction and transaction

Process of communication Transmission Phase

Message

Encoding

Medium

Decoding

Receiver (now sender)

NOISE NOISE

Sender

Decoding

Medium

Encoding

Feedback Phase

Message

Objectives of communication Information It consists of facts and figures and data which can be arranged in different patterns required for different purposes. Information does not include emotion.  Persuasion Persuasion means making efforts to change or influence the attitudes and behaviour of the others. It is achieved by skilful appeal to emotion. 

Other Important Objectives of communication To Train

To Entertain

To Motivate Communication

To Relate

To Integrate

Methods of Communication 

Verbal e.g.: Spoken words Written words

Non verbal e.g.: Body language Visual images 

Methods of Communication 

Intrapersonal Communication

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Interpersonal Communication

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Group Communication

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Mass Communication

Media and Modes of Communication  

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Face to Face Verbal Communication transmitted electronically Personally addressed written communication Impersonal written communication Internet, Intranet, Groupware

Channels of Communication  

External Internal

Horizontal Communication • Advice to other departments • Co-ordination with other departments • Problem solving for the other departments • Problem solving within departments

Upward communication • Suggestions for improvement • Disputes • Performance Reports

Employee

Downward communication • Jobs instructions • Plans Policies • Procedures and rules • Performance feedback and goals

Communication Networks

Wheel Network

Circle Network

Chain Network

All Channel Network

Barriers to communication

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Physical Barriers Language Barriers Socio-Psychological Barriers Organizational Barriers Cross cultural Barriers

Importance of communication    

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Large Size Organizations Technological Improvements Growth of Trade Union Emphasis on Human Relations Public Relations

Bibliography

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www.wikipedia.com

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www.google.co.in www.youtube.com Effective Communication by Bhushan Bhatia International Journal of Communication

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