Billing System Of Mepco Report
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Billing System of Multan Electric Power Company
1
Billing System of Multan Electric Power Company
2
Billing System of Multan Electric Power Company
Dedication
g{|á exÑÉÜà |á wxw|vtàxw àÉ bâÜ UxÄÉäxw ctÜxÇàá
3
Table of Contents
Billing System of Multan Electric Power Company
A Directory to the Report
4
Billing System of Multan Electric Power Company
5
Table of Contents Preface Acknowledgements Section 1: Introduction 1.1 1.2 1.3 1.4 1.5 1.6
About MEPCO……………………………………………………………………………...………………………. History of MEPCO………………………………………………………………………………………………... Vision of MEPCO………………………………………………………………………………………………….. Mission Statement………………………………………………………………………………………………. Technical Overview……………………………………………………………………………………………… Jurisdiction Map…………………………………………………………………………………………………..
Section 2: 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8
3.1 3.2 3.3 3.4 3.5
4.1 4.2 4.3 4.4 4.5
19 20 21 23 25 27 27 29
Getting New Connection
Applying for New Connection………………………………….………………………………………….. Processing of User Application…………………………………………………………………………….. Making Feasibility Report……………………………………………………………………………...……. Paying the Demand Notice……………………………………………………………………………...….. DFD for Getting a New Connection………………………………………………………………………
Section 4:
12 13 14 14 15 17
MEPCO’s MIS
Organogram…………………………………………………………………………………………………………. Major Subsystems of MEPCO………………………………………………………………………………. Inputs and Outputs of MEPCO……………………………………………………………………………… MEPCO’s MIS……………………………………………………………………………………………………….. Organogram of MIS Dept…………………………………………………………………………………….. Working of MIS Dept…………………………………………………………………………………………… MEPCO Online MIS Web Site………………………………………………………………………………. MIS Web Site Main Menu…………………………………………………………………………………….
Section 3:
8 10
32 33 34 35 36
Billing System
Consuming Units……………………………………………………………………………....................... Meter Reading……………………………………………………………………………...……….……………. Generating & Distributing Bills……………………………………………………………….……………. Paying Bills and Receiving Revenues………………………………………………………….………... DFD of Billing System……………………………………………………………………………...……….....
37 38 39 40 41
Billing System of Multan Electric Power Company
Section 5: Section 6: Section 7:
Problems in Current System Proposed Solutions References
6
44 46 48
Preface
Billing System of Multan Electric Power Company
Some Words About the Report
7
Billing System of Multan Electric Power Company
Preface “Genius makes its observations in short‐hand; talent writes them out at length.”
‐‐‐ Christian Nevell Bovee
“Nothing has such power to broaden the mind as the ability to investigate systematically and truly all that comes under thy OBSERVATION in life.”
‐‐‐Marcus Aurelius
As mentioned by the above quotations observing and on‐site viewing are a very firm base for learning. We learn a lot more by seeing the theories, we read in books, applied practically by the pros and by seeing how they actually put them to work. Team building and teams are an important part of the business as we see it today and a large emphasis is given to them in the modern business world. Organizations make systems to accomplish tasks and to increase efficiency in their work. When it came to choosing the organization of the Billing System MEPCO became the first thing to the mind of the team members. We were extremely pleased to do the case study of MEPCO because we saw the book written theories in real action. The effective system at MEPCO was a piece of art and to see it in working process was a treat itself. The billing system at MEPCO is designed to calculate and disseminate bills and to store these bills in the data base and to use them for further use. MEPCO has fine organizational structure and a well defined fully working effective system that helps and aids managers to do their job at best. Our knowledge was further enlighten when we had some of the lectures from the seniors managers of MEPCO, they knew quite a lot about the organization and the subject and they left no stone unturned to let us know about that it was a four week study of the billing system and we had the most enjoyable case study of our life. It is hoped that the conducted study and the compiled report will provide a source of comprehensive information and a complete survey report on the topic as well as on the organization.
8
Acknowledgements
Billing System of Multan Electric Power Company
A Short Thanks Giving
9
Billing System of Multan Electric Power Company
Acknowledgements This project report is a result of joint hard work of the whole team and was accomplished by the blessing and grace of Allah Almighty.
We want to give a special thanks to Prof. Dr. Muhammad Aftab who gave us their full support and guided us throughout this report and she should be given credit on top of all for this collection of knowledge. We like to express our gratitude to Raja Ishtiaq (Head of Law Dept. MEPCO), Ahsan Kareem (Manager Revenue Branch) and the whole MEPCO Team that helped us by providing all the needed information we needed to complete this report. At the end we would also like to thanks our parents who motivated us and that motivation led to the successful completion of the report and also all our mates who took time out of their busy lives to help us complete this report.
10
Section 1
Billing System of Multan Electric Power Company
Introduction
Sr. 1 2 3 4 5 6
Title About MEPCO History of MEPCO Vision of MEPCO Mission Statement Technical Overview Jurisdiction Map
11
Billing System of Multan Electric Power Company
1.1 About MEPCO Multan Electric Power Company is one of the biggest Distribution Company of WAPDA, its area of operation is from Sahiwal to Sadiqabad, Bahawalnager to Bahawalpur and Tounsa Sharif to Rajanpur and bordering with Sind, Balochistan and NWFP Map. The Charter of MEPCO is to provide the reliability, quality and safety of electric power supply to the consumers in its Jurisdiction. MEPCO is envisaged for the creation of the resources and engineering plans for additions, renovation and augmentation of the distribution system in order to achieve charter. MEPCO is putting efforts to make it a viable and progressive utility to take care of consumer's power demand. Following MEPCO Officers will sit at MEPCO Regional Complaint Centre, Khanewal Road Multan between 1000 to 1200 hrs on the weekdays mentioned against each to receive the complaints regarding electricity. They will issue orders at the spot where possible for immediate disposal of complaints:‐ Sr.No. a. b. c. d. e.
Officers Chief Engineer / Tech: Director Chief Engineer / CS Director Chief Engineer / Op. Director Manager (Commercial) Manager (O&M) Distribution
Day Monday Tuesday Wednesday Thursday Friday
In case of non availability of any of the officer, next junior to him will sit in his place.
12
Billing System of Multan Electric Power Company
1.2
History of MEPCO
WAPDA The electricity supply service in Pakistan, initially, was undertaken by different agencies, both in public and private sectors, in different areas. In order to provide for the unified and coordinated development of the water and power resources, Water and Power Development Authority (WAPDA) was created in 1958 through WAPDA Act, 1958.
Area Electricity Board Multan The local areas electricity distribution service was being performed by various Regions of WAPDA. Then the Area Electricity Board (AEB) Multan, on the eight AEBs in Pakistan, was established under the scheme of Area Electricity Boards in 1982, in order to provide more autonomy and representation to provincial government, elected representatives, industrialists, agriculturalists and other interest groups in functions of the AEBs.
MEPCO The environment and structure of the power industry throughout the world are undergoing dramatic change. The power sector is moving from monopoly to privatization and from integration to disintegration. To keep pace with this change, the Government of Pakistan approved a S0trategic Plan in 1994 as a consequence of which the power wing of WAPDA has been unbundled into 12 Companies for generation, transmission and distribution of electricity. Multan Area Electricity Board was reorganized into one such corporatized entity under the name of Multan Electric Power Company (MEPCO) with effect from 14.05.1998, with the aim of commercialization and eventually privatization.
13
Billing System of Multan Electric Power Company
1.3
Vision of MEPCO
To ensure convenient availability of high quality power in area of responsibility, in order to alleviate the poverty, improve quality of life and make the Industrial and Agriculture Sector competitive in the World Market.
1.4
Mission Statement
Ensure convenient availability of high quality electric power to the people at affordable price, retaining financial viability of the Company.
14
Billing System of Multan Electric Power Company
1.5
Technical Overview
Area of Operation MEPCO's area of responsibility covers Civil Districts of Multan, Khanewal, Sahiwal, Pakpattan, Bahawalnager, Lodhran, Bahawalpur, R.Y. Khan, Vehari, Muzaffargarh, D.G. Khan, Layyah, and Rajanpur. (Map)
Organizational Structure Of Mepco MEPCO comprises of the following eight (08) distributions Operation Circles, one (1) Construction and two (2) GSO Circle, as detailed below:‐
Operation Circles Circle Name 1. Multan Circle 2. D.G. Khan Circle 3. Vehari Circle 4. Bahawalpur Circle 5. Sahiwal Circle 6. R.Y. Khan Circle 7. Muzaffargarh 8. Bahawanager Circle G.S.O. Circles
Project Construction Circle
Divisions/Sub Divisions 6 Divisions / 33 Sub Divisions 3 Divisions /12 Sub Divisions 3 Divisions /13 Sub Divisions 3 Divisions / 17 Sub Divisions 4 Divisions /18 Sub Divisions 3 Divisions /15 Sub Divisions 3 Divisions /16 Sub Divisions 3 Divisions / 13 Sub Divisions 6 Divisions
1. Multan Circle 2. Sahiwal Circle 8 Divisions
Grid Stations 1. 132/11KV 2. 66/11KV Total
74 Nos. 30 Nos. 104Nos.
15
Billing System of Multan Electric Power Company
Distribution Transformers
109,381 Nos.
Capacity of Distribution Transformers
5639.770 (MVA)
Detail Of Information Given Below:‐ Sr. # 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Information Total Length of 132/66KV, T/Lines 132KV Transmission Line. 66KV Transmission Line. Total No. of Power Transformers Peak Demand of 2006‐07 Peak Demand of 2007‐08 New G/S added in 2006‐07,2007‐08 Conversion for 66KV & 132KV 2006‐07 Augmentation during 2006‐07,2007‐08 Extension 2006‐07, 2007‐08
Figure Unit 4282 2832 1450 197 1852 2218 01 02 22 15
KM KM KM Nos. MW MW No. Nos. Nos. Nos.
HT / LT LINES Sr. # 1. 2. 3.
Information 11 KV Feeders Length of 11 KV Line Length of LT Line
Figure 867 Nos. 61,818.224 KM 41,615.914 KM
16
Billing System of Multan Electric Power Company
1.6
Jurisdiction Map of MEPCO
17
Section 2
Billing System of Multan Electric Power Company
MEPCO’s MIS
Sr. 1 2 3 4 5 6 7 8
Title Organogram Major Subsystems of MEPCO Inputs and Outputs of MEPCO MEPCO’s MIS Organogram of MIS Dept. Working of MIS Dept. MEPCO Online MIS Web Site MIS Web Site Main Menu
18
Billing System of Multan Electric Power Company
2.1
19
Organogram
Billing System of Multan Electric Power Company
2.2
20
Major Subsystems of MEPCO Finance
Audit
HRM
Comercial
Legal
Operational
MIS
Technical
Billing System of Multan Electric Power Company
2.3
Inputs and Outputs of MEPCO
MEPCO Multan Electric Power Company is an electricity distributing company that disrtibutes electricity. Multan Electric Power Company buys electricity from either WAPDA the Pakistan Water and Power Development Authority and NEPRA or produce their own electricity by using thermal power station and distributes it to the consumers through grids and power stations. Inputs The inputs of MEPCO includes the raw form of electricity coming from the power stations and WAPDA and the purchased electricity from NEPRA. The then distribute this electricity through out the multan division. Outputs The output of MEPCO is the processed form of electricity that is in the state of distribution and is distributed through grid stations and transformer. They distribute this electricity through out multan division to various sub divisions.
21
Billing System of Multan Electric Power Company
22
Vendors
St
oc k
t en
Ho ld er s
nm er ov G
Fees Backs
WAPDA
Processing Electricty
Distribution of Electricity
Di s t
al m ns r e o Th tati S
Inputs
Consumer
Management Control
ri b ut or s
Economic Indicators
Billing System of Multan Electric Power Company
2.4
23
MEPCO’ MIS
The MIS of MEPCO Multan Electric Power Company is specialy designed to solve the management related issues the MIS of MEPCO take the inputs coming from all the dept. and banks that are present in their enviornment MIS then process all the data coming from these sources then make reports that helps in management decision making. These reports help a lot in managing the firm effectively and efficiently.
Upper Management Level
Middle Level Management
Lower Level Managent
Strategic Planning Information
Management Control Information
Operational Information
Billing System of Multan Electric Power Company
MIS
MEPCO’s MIS
24
Billing System of Multan Electric Power Company
2.5
25
Organogram of MIS Dept.
Billing System of Multan Electric Power Company
2.6
26
Working of MIS Dept. Revenue Office
MIS Department Liasion Section
Control Section
Punch/Entry
Section
Machine Room
Billing System of Multan Electric Power Company
2.7
27
MEPCO Online MIS Web Site
Purpose of website On the directives of CEO MEPCO, Online MIS website (www.mepco‐it.com.pk) is developed to provide all required reports and information to concerned field officers on their desk through internet promptly. This helps for prompt action to control line losses, improve recovery and overall performance of company through daily monitoring. This website is password protected.
How to access website After connecting internet, Run Internet Explorer and type www.mepco‐it.com.pk in address bar of Internet Explorer. Press Enter or click on “Go” Button.
User Name & Password
A login screen as above will appear. Please give the user name and password as already provided to you and click on login.
Billing System of Multan Electric Power Company
28
Menu
After successful login home page of website will be appeared. You can go to different reports by using menus. Username and passwords along with user manual has been circulated vide this office No. MCM/WS‐208/1591‐1796 dated 07.06.2005.
Billing System of Multan Electric Power Company
2.8
MIS Web Site Main Menu
Home { Site Home (Use this option to go to home page) { Logout (Use this option to logout your account)
Daily Reports o o o
Cash collection (Date wise) Company level to Sub Division level Batch‐wise assessment (Batch wise) Company level to Sub Division level ¾ Billing Statistics Report Billing Status (Status of Batch & Cash received from Divisions and status of Cash Posting and Batch billing at Computer Center)
Defaulters o
Running Defaulters
Company to Sub Division Level From 1000 to 500000 (Select any) To 1000 to > 500000 (Select any) Batch No. 01 to 21,27 or all Private or Govt. Running or Disconnected Sorted by: Ref No., Amount, Age
o
Outstanding TDO’s/ERO’s (CP‐114) Company to Sub Division Level
o
Outstanding TDO’s/ERO’s (CP‐114 Tentative) Company to Sub Division Level Available on 25th of each month
Line Losses o o o
Monthly (Company to Sub Division/Feeder level) Progressive (Company to Sub Division/Feeder level) Feeder Analysis (%Age Losses Slab wise List)
o
Monthly Billing Monthly Billing v/s Collection & %Age Company to Sub Division level Private, Govt. & Total Tariff/Slab Wise (Analysis of Billing/Collection) Computed Assessment Computed Assessment v/s Collection & %Age Company to Sub Division level
Revenue
o
29
Billing System of Multan Electric Power Company
o
o
Private, Govt. & Total Receivables Receivables, Arrears & Spill Over Company to Sub Division level Private, Govt. & Total Govt. Departments Company to Sub Division level Federal & Provincial Govt. Department wise No. of consumer, O. Bal., Assessment, Payment, C. Bal
Others Defective Meters (CP‐90) Company to Sub Division level o Billing Program Meter Reading and Billing Schedule o Court Cases Company to Sub Division level Use Back Button to go back Use MIS Home Button to come on main home page All Reports can be printed. o
30
Section 3
Billing System of Multan Electric Power Company
Getting New Connection
Sr. 1 2 3 4 5
Title Applying for New Connection Processing of User Application Making Feasibility Report Paying the Demand Notice DFD for Getting a New Connection
31
Billing System of Multan Electric Power Company
3.1
32
Applying for New Connection
Use Case
To apply for new connection the user needs to send the application to the SDO which then process it further.
Billing System of Multan Electric Power Company
3.2
Processing of User Application Processing of the User's Application
*
*
Recive User's Application
SDO
Check Connection Recuest
<>
<>
Conncection Request < 40
Conncection Request >= 40
* Ast. Manager C.S.
* <<extend>> *
<<extend>>
Ex. Engg.
* * *
Make a Fesibility Report
<>
* Actor
*
Make Demand Notice
The sent application is then sent by the SDO to either ex. Engg. Or to the Ast. Manager C.S. depending on the requested connection. Who then direct it to the lineman to get a feasibility report which is sent to the dist.
33
Billing System of Multan Electric Power Company
3.3
Making Feasibility Report Making Feasibility Report
Ex. Engg.
*
*
Process Application
<>
Make Feasibility Requirements
Line Suprt.
*
*
Recieve Feasibility Requirements
<>
On Site Feasibility Study
<>
Process Demand Notice
<>
Send Demand Notice
*
*
SDO
To make the feasibility report the lineman gives a direct visit to the site where the connection is to be installed. Then estimate the expenses then send it back to SDO.
34
Billing System of Multan Electric Power Company
3.4
Paying the Demand Notice Paying the Demand Notice
Recieve the Demand Notice
*
<>
* Actor
Pays Demand Notice in a Bank
<>
Send Receipt
*
Recieve Receipt *
Actor
Once the demand notice is made it is then sent to the user so that he/she may pay it to the banks.
35
Billing System of Multan Electric Power Company
36
3.5
DFD for Getting a New Connection
Section 4
Billing System of Multan Electric Power Company
Billing System
Sr. 1 2 3 4 5
Title Consuming Units Meter Reading Generating & Distributing Bills Paying Bills and Receiving Revenues DFD of Billing System
37
Billing System of Multan Electric Power Company
4.1
38
Consuming Units
Billing System of Multan Electric Power Company
4.2
Meter Reading
39
Billing System of Multan Electric Power Company
4.3
40
Generating & Distributing Bills
Billing System of Multan Electric Power Company
4.4
41
Paying Bills and Receiving Revenues
Billing System of Multan Electric Power Company
4.5
42
DFD of Billing System
Section 5
Billing System of Multan Electric Power Company
Problem in the Current System
43
Billing System of Multan Electric Power Company
5.1
Problems in Current System
Nothing in the world is perfect except Allah every existing thing has got its limitation and has always had a room for improvement. The billing system of MEPCO is no different. They have got their own errors and limitation which will only go with time. Some of the major draw back of MEPCO’s system are as follow:‐ 1. No online application System 2. Billing process is slow and has to go through a lot of useless stages. 3. Recovery reports are sent about a month late. 4. The mainframe is located in the head quarters which slow down the report receiving process. 5. The schedule generating process is not automated. 6. More automation is needed in the organization.
44
Section 6
Billing System of Multan Electric Power Company
Proposed Solutions
45
Billing System of Multan Electric Power Company
6.1
Proposed Solutions
The Proposed solutions are:‐ 1. Need online application System 2. Need to speed up the Billing process and has to go cut the useless stages. 3. Recovery report generation must be speed up so that action should be taken early. 4. Must increase database capability. 5. The schedule generating process must be automated. 6. More automation is needed in the organization.
46
Section 7
Billing System of Multan Electric Power Company
References
47
Billing System of Multan Electric Power Company
7.1
Proposed Solutions
1. www.pdfcoke.com 2. www.docstoc.com 3. www.wikipedia.com 4. www.britanica.com 5. SAD by Awad 6. SAD by Kendell n Kendell 7. MIS by Louden n Louden 8. IS by Steven Alter
48
1
Billing System of Multan Electric Power Company
2
Billing System of Multan Electric Power Company
Dedication
g{|á exÑÉÜà |á wxw|vtàxw àÉ bâÜ UxÄÉäxw ctÜxÇàá
3
Table of Contents
Billing System of Multan Electric Power Company
A Directory to the Report
4
Billing System of Multan Electric Power Company
5
Table of Contents Preface Acknowledgements Section 1: Introduction 1.1 1.2 1.3 1.4 1.5 1.6
About MEPCO……………………………………………………………………………...………………………. History of MEPCO………………………………………………………………………………………………... Vision of MEPCO………………………………………………………………………………………………….. Mission Statement………………………………………………………………………………………………. Technical Overview……………………………………………………………………………………………… Jurisdiction Map…………………………………………………………………………………………………..
Section 2: 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8
3.1 3.2 3.3 3.4 3.5
4.1 4.2 4.3 4.4 4.5
19 20 21 23 25 27 27 29
Getting New Connection
Applying for New Connection………………………………….………………………………………….. Processing of User Application…………………………………………………………………………….. Making Feasibility Report……………………………………………………………………………...……. Paying the Demand Notice……………………………………………………………………………...….. DFD for Getting a New Connection………………………………………………………………………
Section 4:
12 13 14 14 15 17
MEPCO’s MIS
Organogram…………………………………………………………………………………………………………. Major Subsystems of MEPCO………………………………………………………………………………. Inputs and Outputs of MEPCO……………………………………………………………………………… MEPCO’s MIS……………………………………………………………………………………………………….. Organogram of MIS Dept…………………………………………………………………………………….. Working of MIS Dept…………………………………………………………………………………………… MEPCO Online MIS Web Site………………………………………………………………………………. MIS Web Site Main Menu…………………………………………………………………………………….
Section 3:
8 10
32 33 34 35 36
Billing System
Consuming Units……………………………………………………………………………....................... Meter Reading……………………………………………………………………………...……….……………. Generating & Distributing Bills……………………………………………………………….……………. Paying Bills and Receiving Revenues………………………………………………………….………... DFD of Billing System……………………………………………………………………………...……….....
37 38 39 40 41
Billing System of Multan Electric Power Company
Section 5: Section 6: Section 7:
Problems in Current System Proposed Solutions References
6
44 46 48
Preface
Billing System of Multan Electric Power Company
Some Words About the Report
7
Billing System of Multan Electric Power Company
Preface “Genius makes its observations in short‐hand; talent writes them out at length.”
‐‐‐ Christian Nevell Bovee
“Nothing has such power to broaden the mind as the ability to investigate systematically and truly all that comes under thy OBSERVATION in life.”
‐‐‐Marcus Aurelius
As mentioned by the above quotations observing and on‐site viewing are a very firm base for learning. We learn a lot more by seeing the theories, we read in books, applied practically by the pros and by seeing how they actually put them to work. Team building and teams are an important part of the business as we see it today and a large emphasis is given to them in the modern business world. Organizations make systems to accomplish tasks and to increase efficiency in their work. When it came to choosing the organization of the Billing System MEPCO became the first thing to the mind of the team members. We were extremely pleased to do the case study of MEPCO because we saw the book written theories in real action. The effective system at MEPCO was a piece of art and to see it in working process was a treat itself. The billing system at MEPCO is designed to calculate and disseminate bills and to store these bills in the data base and to use them for further use. MEPCO has fine organizational structure and a well defined fully working effective system that helps and aids managers to do their job at best. Our knowledge was further enlighten when we had some of the lectures from the seniors managers of MEPCO, they knew quite a lot about the organization and the subject and they left no stone unturned to let us know about that it was a four week study of the billing system and we had the most enjoyable case study of our life. It is hoped that the conducted study and the compiled report will provide a source of comprehensive information and a complete survey report on the topic as well as on the organization.
8
Acknowledgements
Billing System of Multan Electric Power Company
A Short Thanks Giving
9
Billing System of Multan Electric Power Company
Acknowledgements This project report is a result of joint hard work of the whole team and was accomplished by the blessing and grace of Allah Almighty.
We want to give a special thanks to Prof. Dr. Muhammad Aftab who gave us their full support and guided us throughout this report and she should be given credit on top of all for this collection of knowledge. We like to express our gratitude to Raja Ishtiaq (Head of Law Dept. MEPCO), Ahsan Kareem (Manager Revenue Branch) and the whole MEPCO Team that helped us by providing all the needed information we needed to complete this report. At the end we would also like to thanks our parents who motivated us and that motivation led to the successful completion of the report and also all our mates who took time out of their busy lives to help us complete this report.
10
Section 1
Billing System of Multan Electric Power Company
Introduction
Sr. 1 2 3 4 5 6
Title About MEPCO History of MEPCO Vision of MEPCO Mission Statement Technical Overview Jurisdiction Map
11
Billing System of Multan Electric Power Company
1.1 About MEPCO Multan Electric Power Company is one of the biggest Distribution Company of WAPDA, its area of operation is from Sahiwal to Sadiqabad, Bahawalnager to Bahawalpur and Tounsa Sharif to Rajanpur and bordering with Sind, Balochistan and NWFP Map. The Charter of MEPCO is to provide the reliability, quality and safety of electric power supply to the consumers in its Jurisdiction. MEPCO is envisaged for the creation of the resources and engineering plans for additions, renovation and augmentation of the distribution system in order to achieve charter. MEPCO is putting efforts to make it a viable and progressive utility to take care of consumer's power demand. Following MEPCO Officers will sit at MEPCO Regional Complaint Centre, Khanewal Road Multan between 1000 to 1200 hrs on the weekdays mentioned against each to receive the complaints regarding electricity. They will issue orders at the spot where possible for immediate disposal of complaints:‐ Sr.No. a. b. c. d. e.
Officers Chief Engineer / Tech: Director Chief Engineer / CS Director Chief Engineer / Op. Director Manager (Commercial) Manager (O&M) Distribution
Day Monday Tuesday Wednesday Thursday Friday
In case of non availability of any of the officer, next junior to him will sit in his place.
12
Billing System of Multan Electric Power Company
1.2
History of MEPCO
WAPDA The electricity supply service in Pakistan, initially, was undertaken by different agencies, both in public and private sectors, in different areas. In order to provide for the unified and coordinated development of the water and power resources, Water and Power Development Authority (WAPDA) was created in 1958 through WAPDA Act, 1958.
Area Electricity Board Multan The local areas electricity distribution service was being performed by various Regions of WAPDA. Then the Area Electricity Board (AEB) Multan, on the eight AEBs in Pakistan, was established under the scheme of Area Electricity Boards in 1982, in order to provide more autonomy and representation to provincial government, elected representatives, industrialists, agriculturalists and other interest groups in functions of the AEBs.
MEPCO The environment and structure of the power industry throughout the world are undergoing dramatic change. The power sector is moving from monopoly to privatization and from integration to disintegration. To keep pace with this change, the Government of Pakistan approved a S0trategic Plan in 1994 as a consequence of which the power wing of WAPDA has been unbundled into 12 Companies for generation, transmission and distribution of electricity. Multan Area Electricity Board was reorganized into one such corporatized entity under the name of Multan Electric Power Company (MEPCO) with effect from 14.05.1998, with the aim of commercialization and eventually privatization.
13
Billing System of Multan Electric Power Company
1.3
Vision of MEPCO
To ensure convenient availability of high quality power in area of responsibility, in order to alleviate the poverty, improve quality of life and make the Industrial and Agriculture Sector competitive in the World Market.
1.4
Mission Statement
Ensure convenient availability of high quality electric power to the people at affordable price, retaining financial viability of the Company.
14
Billing System of Multan Electric Power Company
1.5
Technical Overview
Area of Operation MEPCO's area of responsibility covers Civil Districts of Multan, Khanewal, Sahiwal, Pakpattan, Bahawalnager, Lodhran, Bahawalpur, R.Y. Khan, Vehari, Muzaffargarh, D.G. Khan, Layyah, and Rajanpur. (Map)
Organizational Structure Of Mepco MEPCO comprises of the following eight (08) distributions Operation Circles, one (1) Construction and two (2) GSO Circle, as detailed below:‐
Operation Circles Circle Name 1. Multan Circle 2. D.G. Khan Circle 3. Vehari Circle 4. Bahawalpur Circle 5. Sahiwal Circle 6. R.Y. Khan Circle 7. Muzaffargarh 8. Bahawanager Circle G.S.O. Circles
Project Construction Circle
Divisions/Sub Divisions 6 Divisions / 33 Sub Divisions 3 Divisions /12 Sub Divisions 3 Divisions /13 Sub Divisions 3 Divisions / 17 Sub Divisions 4 Divisions /18 Sub Divisions 3 Divisions /15 Sub Divisions 3 Divisions /16 Sub Divisions 3 Divisions / 13 Sub Divisions 6 Divisions
1. Multan Circle 2. Sahiwal Circle 8 Divisions
Grid Stations 1. 132/11KV 2. 66/11KV Total
74 Nos. 30 Nos. 104Nos.
15
Billing System of Multan Electric Power Company
Distribution Transformers
109,381 Nos.
Capacity of Distribution Transformers
5639.770 (MVA)
Detail Of Information Given Below:‐ Sr. # 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Information Total Length of 132/66KV, T/Lines 132KV Transmission Line. 66KV Transmission Line. Total No. of Power Transformers Peak Demand of 2006‐07 Peak Demand of 2007‐08 New G/S added in 2006‐07,2007‐08 Conversion for 66KV & 132KV 2006‐07 Augmentation during 2006‐07,2007‐08 Extension 2006‐07, 2007‐08
Figure Unit 4282 2832 1450 197 1852 2218 01 02 22 15
KM KM KM Nos. MW MW No. Nos. Nos. Nos.
HT / LT LINES Sr. # 1. 2. 3.
Information 11 KV Feeders Length of 11 KV Line Length of LT Line
Figure 867 Nos. 61,818.224 KM 41,615.914 KM
16
Billing System of Multan Electric Power Company
1.6
Jurisdiction Map of MEPCO
17
Section 2
Billing System of Multan Electric Power Company
MEPCO’s MIS
Sr. 1 2 3 4 5 6 7 8
Title Organogram Major Subsystems of MEPCO Inputs and Outputs of MEPCO MEPCO’s MIS Organogram of MIS Dept. Working of MIS Dept. MEPCO Online MIS Web Site MIS Web Site Main Menu
18
Billing System of Multan Electric Power Company
2.1
19
Organogram
Billing System of Multan Electric Power Company
2.2
20
Major Subsystems of MEPCO Finance
Audit
HRM
Comercial
Legal
Operational
MIS
Technical
Billing System of Multan Electric Power Company
2.3
Inputs and Outputs of MEPCO
MEPCO Multan Electric Power Company is an electricity distributing company that disrtibutes electricity. Multan Electric Power Company buys electricity from either WAPDA the Pakistan Water and Power Development Authority and NEPRA or produce their own electricity by using thermal power station and distributes it to the consumers through grids and power stations. Inputs The inputs of MEPCO includes the raw form of electricity coming from the power stations and WAPDA and the purchased electricity from NEPRA. The then distribute this electricity through out the multan division. Outputs The output of MEPCO is the processed form of electricity that is in the state of distribution and is distributed through grid stations and transformer. They distribute this electricity through out multan division to various sub divisions.
21
Billing System of Multan Electric Power Company
22
Vendors
St
oc k
t en
Ho ld er s
nm er ov G
Fees Backs
WAPDA
Processing Electricty
Distribution of Electricity
Di s t
al m ns r e o Th tati S
Inputs
Consumer
Management Control
ri b ut or s
Economic Indicators
Billing System of Multan Electric Power Company
2.4
23
MEPCO’ MIS
The MIS of MEPCO Multan Electric Power Company is specialy designed to solve the management related issues the MIS of MEPCO take the inputs coming from all the dept. and banks that are present in their enviornment MIS then process all the data coming from these sources then make reports that helps in management decision making. These reports help a lot in managing the firm effectively and efficiently.
Upper Management Level
Middle Level Management
Lower Level Managent
Strategic Planning Information
Management Control Information
Operational Information
Billing System of Multan Electric Power Company
MIS
MEPCO’s MIS
24
Billing System of Multan Electric Power Company
2.5
25
Organogram of MIS Dept.
Billing System of Multan Electric Power Company
2.6
26
Working of MIS Dept. Revenue Office
MIS Department Liasion Section
Control Section
Punch/Entry
Section
Machine Room
Billing System of Multan Electric Power Company
2.7
27
MEPCO Online MIS Web Site
Purpose of website On the directives of CEO MEPCO, Online MIS website (www.mepco‐it.com.pk) is developed to provide all required reports and information to concerned field officers on their desk through internet promptly. This helps for prompt action to control line losses, improve recovery and overall performance of company through daily monitoring. This website is password protected.
How to access website After connecting internet, Run Internet Explorer and type www.mepco‐it.com.pk in address bar of Internet Explorer. Press Enter or click on “Go” Button.
User Name & Password
A login screen as above will appear. Please give the user name and password as already provided to you and click on login.
Billing System of Multan Electric Power Company
28
Menu
After successful login home page of website will be appeared. You can go to different reports by using menus. Username and passwords along with user manual has been circulated vide this office No. MCM/WS‐208/1591‐1796 dated 07.06.2005.
Billing System of Multan Electric Power Company
2.8
MIS Web Site Main Menu
Home { Site Home (Use this option to go to home page) { Logout (Use this option to logout your account)
Daily Reports o o o
Cash collection (Date wise) Company level to Sub Division level Batch‐wise assessment (Batch wise) Company level to Sub Division level ¾ Billing Statistics Report Billing Status (Status of Batch & Cash received from Divisions and status of Cash Posting and Batch billing at Computer Center)
Defaulters o
Running Defaulters
Company to Sub Division Level From 1000 to 500000 (Select any) To 1000 to > 500000 (Select any) Batch No. 01 to 21,27 or all Private or Govt. Running or Disconnected Sorted by: Ref No., Amount, Age
o
Outstanding TDO’s/ERO’s (CP‐114) Company to Sub Division Level
o
Outstanding TDO’s/ERO’s (CP‐114 Tentative) Company to Sub Division Level Available on 25th of each month
Line Losses o o o
Monthly (Company to Sub Division/Feeder level) Progressive (Company to Sub Division/Feeder level) Feeder Analysis (%Age Losses Slab wise List)
o
Monthly Billing Monthly Billing v/s Collection & %Age Company to Sub Division level Private, Govt. & Total Tariff/Slab Wise (Analysis of Billing/Collection) Computed Assessment Computed Assessment v/s Collection & %Age Company to Sub Division level
Revenue
o
29
Billing System of Multan Electric Power Company
o
o
Private, Govt. & Total Receivables Receivables, Arrears & Spill Over Company to Sub Division level Private, Govt. & Total Govt. Departments Company to Sub Division level Federal & Provincial Govt. Department wise No. of consumer, O. Bal., Assessment, Payment, C. Bal
Others Defective Meters (CP‐90) Company to Sub Division level o Billing Program Meter Reading and Billing Schedule o Court Cases Company to Sub Division level Use Back Button to go back Use MIS Home Button to come on main home page All Reports can be printed. o
30
Section 3
Billing System of Multan Electric Power Company
Getting New Connection
Sr. 1 2 3 4 5
Title Applying for New Connection Processing of User Application Making Feasibility Report Paying the Demand Notice DFD for Getting a New Connection
31
Billing System of Multan Electric Power Company
3.1
32
Applying for New Connection
Use Case
To apply for new connection the user needs to send the application to the SDO which then process it further.
Billing System of Multan Electric Power Company
3.2
Processing of User Application Processing of the User's Application
*
*
Recive User's Application
SDO
Check Connection Recuest
<
<
Conncection Request < 40
Conncection Request >= 40
* Ast. Manager C.S.
* <<extend>> *
<<extend>>
Ex. Engg.
* * *
Make a Fesibility Report
<
* Actor
*
Make Demand Notice
The sent application is then sent by the SDO to either ex. Engg. Or to the Ast. Manager C.S. depending on the requested connection. Who then direct it to the lineman to get a feasibility report which is sent to the dist.
33
Billing System of Multan Electric Power Company
3.3
Making Feasibility Report Making Feasibility Report
Ex. Engg.
*
*
Process Application
<
Make Feasibility Requirements
Line Suprt.
*
*
Recieve Feasibility Requirements
<
On Site Feasibility Study
<
Process Demand Notice
<
Send Demand Notice
*
*
SDO
To make the feasibility report the lineman gives a direct visit to the site where the connection is to be installed. Then estimate the expenses then send it back to SDO.
34
Billing System of Multan Electric Power Company
3.4
Paying the Demand Notice Paying the Demand Notice
Recieve the Demand Notice
*
<
* Actor
Pays Demand Notice in a Bank
<
Send Receipt
*
Recieve Receipt *
Actor
Once the demand notice is made it is then sent to the user so that he/she may pay it to the banks.
35
Billing System of Multan Electric Power Company
36
3.5
DFD for Getting a New Connection
Section 4
Billing System of Multan Electric Power Company
Billing System
Sr. 1 2 3 4 5
Title Consuming Units Meter Reading Generating & Distributing Bills Paying Bills and Receiving Revenues DFD of Billing System
37
Billing System of Multan Electric Power Company
4.1
38
Consuming Units
Billing System of Multan Electric Power Company
4.2
Meter Reading
39
Billing System of Multan Electric Power Company
4.3
40
Generating & Distributing Bills
Billing System of Multan Electric Power Company
4.4
41
Paying Bills and Receiving Revenues
Billing System of Multan Electric Power Company
4.5
42
DFD of Billing System
Section 5
Billing System of Multan Electric Power Company
Problem in the Current System
43
Billing System of Multan Electric Power Company
5.1
Problems in Current System
Nothing in the world is perfect except Allah every existing thing has got its limitation and has always had a room for improvement. The billing system of MEPCO is no different. They have got their own errors and limitation which will only go with time. Some of the major draw back of MEPCO’s system are as follow:‐ 1. No online application System 2. Billing process is slow and has to go through a lot of useless stages. 3. Recovery reports are sent about a month late. 4. The mainframe is located in the head quarters which slow down the report receiving process. 5. The schedule generating process is not automated. 6. More automation is needed in the organization.
44
Section 6
Billing System of Multan Electric Power Company
Proposed Solutions
45
Billing System of Multan Electric Power Company
6.1
Proposed Solutions
The Proposed solutions are:‐ 1. Need online application System 2. Need to speed up the Billing process and has to go cut the useless stages. 3. Recovery report generation must be speed up so that action should be taken early. 4. Must increase database capability. 5. The schedule generating process must be automated. 6. More automation is needed in the organization.
46
Section 7
Billing System of Multan Electric Power Company
References
47
Billing System of Multan Electric Power Company
7.1
Proposed Solutions
1. www.pdfcoke.com 2. www.docstoc.com 3. www.wikipedia.com 4. www.britanica.com 5. SAD by Awad 6. SAD by Kendell n Kendell 7. MIS by Louden n Louden 8. IS by Steven Alter
48
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