Webinar Philips Pulsera.pdf

iXR Service Webinars Mobile Surgery - ESU (Energy Storage Unit) iXR Customer Service Philips Healthcare August 2013

FACTS ESU • High replacement rate and DEFOA rate

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What do we already know Explanation high replacement rate • The current systems request more of the ESU wrt older systems • ESU is not designed to last a system life time • The life-time of the ESU strongly depends on the usage by the customer. – ESU is often not charged when not in use (keep the system if possible connected to the main supply when not in use) – A low charged ESU can be (permanently) damaged during high power usage (a fully discharge of the ESU will permanent damage ESU)

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What do we already know Explanation high replacement rate • When replacing ESU’s 4522 129 05271, 4522 300 14121 or 4522 300 14122 with 4522 300 14123 then Adapter plate packed 4598 001 48821 must also be ordered. • Error 326 can be triggered by loose connections of the blue and brown cableshoes on the batteries. (knovatip number?) • ESU leaking liquid • Startup error (BIST): Orange charger lamp is dimmed rootcause is currently unknown. See iXR Known Issues on Incenter.

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Information ESU Available extra information ESU • • • •

iXR known issues (SW bug) KNOVA tip ID: 25196, 26795, 20304, 19912, 19200 Recon Juni 2013 Information is available via e-SPF, click on book icon.

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Ongoing Short term activities: • Release of Fault finding guide X-Ray segment to help determine the corrective action in order to solve errors in the X-Ray segment • FCO is planned to upgrade the BV Pulsera Rel 2.3 and Veradius systems (SW 2.5.x en 3.4.X ) to a software level with a better filament adjustment which will increase life time of the ESU. When available please implement as soon as possible. Only available for contract and warranty customers

Other planned activities: To look into other possibilities to improve the ESU we planned a workshop. Our request to you is to send input about the ESU to us for this workshop by mail. - What are the criteria to replace the ESU (why do you replace the ESU)? - What problem with the ESU do you see?

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Q&A

Confidential

7

iXR Service Webinars

Starlake and Nehalem IP and Host PC‘s iXR Customer Service Philips Healthcare October 2013

Starlake and Nehalem PC‘s • Agenda : – Differences between PC‘s – Allura System overview – Fault finding – Tips and Trics • Scope of the presentation : M-cabinet PC‘s of Allura Systems Rel 7.6 – 8

• Attention point : The M-cabinet PC‘s of Allura Systems must be from the same type (same versions)

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Differences PC‘s Introduction

1.

• In the M-cabinets different version PC’s are used Reasons: – Obsolesces of internal components (Hard disks, Graphic cards) – PC performance speed – Another vendor (Supplier) – Improvements • In the M-cabinets different version PC’s are used: – Starlake Host and IP PC’s (Vendor Prodrive) – Nehalem Host and IP PC’s (Vendor Radisys) – Nehalem revised Host and IP PC’s (Vendor Radisys) – Nehalem ClarityIQ IP PC’s (Vendor Radisys)

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Differences PC‘s Starlake Host PC’s (Vendor Prodrive)

Host PC front view

Host PC front view

2.

Host PC Biplane rear view (4522 090 2311.)

Host PC Monoplane rear view (4522 090 2312.)

Host PC Monoplane rear view (4522 090 2764.)

Host PC Biplane rear view (4522 090 2311.)

• •

Vendor name is printed on the front Host PC has always a disk drive unit

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Differences PC‘s Starlake Host PC’s (Vendor Prodrive)

3.

Item :

Name :

11 NC (production) :

11 NC (FRU) :

Remarks :

Starlake Host PC:

Host PC for Monoplane (single head Infiniband card)

4522 090 2200.

4522 090 2312.

Host PC for Monoplane systems (single head Infiniband card)

Host PC for Monoplane (dual head Infiniband card)

4522 090 2763.

4522 090 2764.

Host PC for Monoplane systems (dual head Infiniband card) Host PC Monoplane (4522 090 2764.x) is introduced to solve infiniband card issues (no image display in control room) and is only compatible with SWR 7.6.1 or higher.

Host PC for Biplane

4522 090 2201.

4522 090 2311.

Host PC for Biplane systems Host PC Biplane has temporarily been delivered in monoplane systems due to the infiniband card issue and not having the Host PC Monoplane (4522 090 2764.x) available yet.

• • • •

OS disc for Host PC

-

4522 090 2313.

OS disc

Fan unit for PC(s)

-

4522 090 2310.

Fan

Production Number is PC inclusive hard disk and fans (Not available for the field) FRU number is PC exclusive hard disk (OS disk has to exchange from the previous one.) New License file is needed More details can be found in Product Manual IP PC Host PCs (Starlake) DMR105639

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Differences PC‘s Starlake IP PC’s (Vendor Prodrive)

IP PC front view Item :

Name :

Starlake Image Processing PC :

• • •

4.

IP PC rear view (4522 090 2314.) 11 NC (Production) :

11 NC (FRU) :

Remarks :

Image Processor PC

4522 090 21993

4522 090 2314.

PC unit

OS disc Image Processor

-

4522 090 2309.

OS disc

Image disc

-

4522 090 2313.

Image disc

Fan unit for PC(s)

-

4522 090 2310.

Fan

Vendor name is printed on the front IP PC has no disk drive unit More details can be found in Product Manual IP PC Host PCs (Starlake) DMR105639

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Differences PC‘s Nehalem Host PC’s (Vendor Radisys)

5.

Host-PC (Biplane rear side)

Host-PC (front side)

Item :

Name :

11 NC(Production) :

11 NC (FRU) :

Nehalem Host PC’s:

Host PC (monoplane)

4598 000 3008.x

4598 000 6588.x

Host PC (biplane)

4598 000 3009.x

4598 000 6589.x

PC unit

-

4598 000 6117.x

OS disc, inclusive holder

-

4598 000 3988.x

Fan

• • • • •

Remarks :

Host PC has a disk drive unit Production Number is PC inclusive hard disk and fans (Not available for the field) FRU number is PC exclusive hard disk (OS disk has to exchange from the previous one.) New License file is needed More details can be found in Product Manual IP PC Host PCs (Nehalem) DMR118306

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Differences PC‘s Nehalem IP PC’s (Vendor Radisys)

6.

IP-PC (rear side)

IP-PC (front side) Item:

Name:

11 NC (Production) :

11 NC (FRU) :

Remarks:

Nehalem Image Processing PC:

IP PC

4598 000 3010.x

4598 000 6590.x

PC unit

-

4598 000 3987.x

OS disc, inclusive holder

-

4598 000 6117.x

Image disc, inclusive holder

-

4598 000 3988.x

Fan

• •

IP PC has no disk drive unit More details can be found in Product Manual IP PC Host PCs (Nehalem) DMR118306

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Differences PC‘s 7. Nehalem Revised Host PC’s (Vendor Radisys)

Host PC Revised Monoplane (rear side)

Host PC Revised (front side)

Host PC Revised Biplane (rear side)

Item :

Name :

11 NC (Production) :

11 NC (FRU) :

Nehalem Revised Host PCs:

Host PC revised (monoplane)

4598 002 5155.x

4598 002 5178.x

Host PC revised (biplane)

4598 002 5156.x

4598 002 5179.x

PC unit

-

4598 002 7433.x

OS disc, inclusive holder

-

4598 000 3988.x

Fan

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Remarks :

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Differences PC‘s 8. Nehalem Revised Host PC’s (Vendor Radisys) • • • • • • •

Revised PC has an other hard disk (Higher capacity) Revised PC has an other version graphic Card (Two output connectors i.s.o. three) Revised PC and revised hard disks are NOT Compatible with the old Nehalem version and is system software depended (e.g. Other graphic Drivers) Production Number of the Nehalem revised PC is inclusive hard disk and fans (Not available for the field) FRU number Nehalem revised PC is exclusive hard disk (OS disk has to exchange from the previous one.) New License file is needed More details can be found in Product Manual IP PC Host PCs (Nehalem) DMR118306

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Differences PC‘s 9. Nehalem Revised IP PC’s (Vendor Radisys)

IP-PC Nehalem Revised (front side)

IP-PC Nehalem Revised (rear side)

Item:

Name

11 NC

11 NC FRU

Remarks:

Nehalem revised Image Processing PC:

IP PC revised

4598 002 5159x

4598 002 5180.x

PC unit

-

4598 002 5181.x

OS disc, inclusive holder

-

4598 002 5182.x

Image disc, inclusive holder

-

4598 000 3988.x

Fan

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Differences PC‘s 10. Nehalem ClarityIQ IP PCs (Vendor Radisys)

IP-PC ClarityIQ (front side)

IP-PC ClarityIQ (rear side)

Item:

Name

11 NC

11 NC FRU

Remarks:

Nehalem ClarityIQ Image Processing PC:

IP PC ClarityIQ

4598 002 3953.x -

4598 002 3954.x

PC unit

4598 002 5181.x 4598 002 5182.x 4598 000 3988.x

OS disc Image disc Fan

• • • • • • •

The ClarityIQ M - cabinet has a Nehalem revised Host PC. ClarityIQ IP PC has a blue color. ClarityIQ PC has an other motherboard/ Processor) as the Revised IP PC. (Faster PC). System software for Nehalem revised is not compatible with the system software ClarityIQ. Production Number of the Nehalem ClarityIQ IP PC is inclusive hard disk and fans (Not available for the field) FRU number Nehalem ClarityIQ IP PC is exclusive hard disk (OS disk has to exchange from the previous one.) More details can be found in Product Manual IP PC Host PCs (Nehalem) DMR118306

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Differences PC‘s Allura System overview PCs Allura System Rel 7.6 – 7.7 – 7.8 Initial delivery

Allura System R 8.1.0 Initial delivery with optional Allura ClarityIQ

Prodrive host and Prodrive IP PC, or Nehalem host and Nehalem IP PC

Nehalem Host and Nehalem IP PC

Allura System R 8.1.1 Initial delivery with optional Allura ClarityIQ or Upgrade from R 7.6 – 7.7 – 7.8 system, including Allura ClarityIQ Revised Nehalem host PC and Revised Nehalem IP PC, or Revised Nehalem host PC and ClarityIQ IP PC or Nehalem host PC and ClarityIQ IP PC

11.

Allura System R 8.1.2 Software update for: • R 7.6 – 7.7 – 7.8 • R 8.1.0 • R 8.1.1

Prodrive host and Prodrive IP PC, or Nehalem host and Nehalem IP PC, or Revised Nehalem host PC and revised IP PC, or Revised Nehalem host PC and ClarityIQ IP PC

Both the Host PC and IP PC should never be replaced by a revised Host PC or revised IP PC when a repair action is needed. In a regular repair action the old HDD or ghost is used. If the old HDD or ghost is used in a revised PC it will result in a windows blue screen. Only during upgrades it is possible to replace a non-revised PC by a revised PC or a ClarityIQ IP PC. Internal use

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Fault finding PC‘s

1.

• Tests and survey’s within field service Framework (See SMCM manual system): – Technical Event Logging – POST – VIPT Verify image processing & Host Test • Service Kit V4 (4598 000 0929.x). • A table of Error codes, Error description, Symptoms, Possible cause and Possible solution within Product Manual and/ or Radar database.

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Fault finding PC‘s

2.

• Tests and survey’s within field service (See SMCM manual system): – Technical Event Logging • Warning and error messages

– POST • Post result checks PC, disks and fans by startup the system.

– VIPT Verify image processing & Host Test • Identify the monitors and where the video signal is coming from. • Preform a test image at the monitors, also checks the image performance of the PCs. • The test guide the FSE to make connections with the cable or loopback connector from the Service Kit V4 to identify the defect FRU. • Give a result of the test and suspected FRU

– Verify Image Store Data Consistency • Check and repair (if possible) the image database at the image disks Internal use

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Fault finding PC‘s

3.

• Service Kit V4 (4598 000 0929.x).

The Infiniband Loop-Back Connector can be used for the Diagnostic Verify Image Processing& Host Test.

The Network Cable for Loop Back Test can be used for the Diagnostic Verify Image Processing & Host Test.

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Fault finding PC‘s

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Fault finding PC‘s

5.

Video flow diagram (simplified diagram) Internal use

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Tips and Trics • Do not use an other type PC FRU within the M – cabinet – Starlake PC’s  Starlake PC’s – Nehalem (first edition) PC’s  Nehalem (first edition) PC’s – Nehalem (revised edition) PC’s  Nehalem (revised edition) PC’s – Nehalem ClarityIQ IP PC’s  Nehalem ClarityIQ IP PC’s – Also OS hard disks and Image disks It is not tested and probably don’t work !! • Always run (re) create if image disks are changed. • Reinstall Infiniband card drivers always in open system profile. • Do not change the disk place of the IP PC (OS / Image disks) mark the disk trays by replacements

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Q&A

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TIER 3 Helpdesk hot topics Mobile Surgery •Introduction •Highlights 2012 Kristijan Visic iXR CS October 03, 2013

Mobile Surgery • • • • • • • •

Air bubbles in RA monoblocks (Error 343 & 208) Loose wires on ESU (Error 397) Leaking battery cells of Energy Storage Unit (ESU) Startup fault: error 50 in combination with error 326 and dimmed charger lamp Connectors on monoblock hard to (dis)connect BV-scope issues (Windows security/certificates) DFI Service Tools (AKA DFI Reset Tools) Intermittent Startup Error 50 on Veradius R1.2

Internal use only

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Air bubbles in RA monoblocks

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Air bubbles in RA monoblocks • Applies to: All Rotating Anode based systems. • Symptom: Arcing in monoblock transformer (Monoblock is assembly of X-ray tube and high tension transformer). Error 343 and 208 • Cause: Arcing in monoblock transformer due to air bubble in oil.The arcing happens in the high tension transformer inside the monoblock, not in the X-ray tube. The transformer is in the oil, when the C-arc is moved (Example AP to Lateral) the air bubble can move between the windings of the transformer. When X-ray is activated arcing will occur. • Check: Large bubbles in the oil can be heard when moving the monoblock (Slushing noise). Visually the air bubble can be seen through the transparent fill cap on top of the monoblock • Corrective Action: Replace monoblock (DO NOT REFILL THE OIL). • Submit a Customer Feedback that includes the serial number and production date of the monoblock. We the BIU need the serial number and manufacturing date to escalate this issue to the supplier. Internal use only

iXR CS, October 03, 2013

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Loose wires on ESU (Error 397)

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Loose wires on ESU (Error 397) • Applies to: All Rotating Anode based systems. • Symptom: Error 397 followed by error 208 caused. • Cause: Bad connection between ESU charger and ESU battery cells. This error combination can be the result of a bad connection between the ESU charger and the ESU battery cells. A bad connection can cause problems in the energy supply to the HF generator. The bad connection can be caused by the fact that the mate n lock connectors are too big for the lips on the battery cell. Note that there is a Brown wire labeled ‘-BATT’ and a Blue wire labeled ‘+BATT’. Both of these wires have to be secured tightly on the lips of the battery chain. The series of battery cells are connected by wires that are soldered to the battery cells. • Corrective Action: Use pliers to tighten the plugs on the wire ends so they make a secure and tight connection to the battery cell. Internal use only

iXR CS, October 03, 2013

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Leaking battery cells of Energy Storage Unit

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Leaking battery cells of Energy Storage Unit • Applies to: All Rotating Anode based systems. • Symptom: ESU battery cells are leaking, see picture. • Cause: Unknown • Corrective Action: Replace ESU. Submit a Customer Feedback that includes the serial number and production date of the ESU unit. We the BIU need the serial number to escalate this issue to the supplier.

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Leaking battery cells of Energy Storage Unit

Close up of ESU batteries leaking acid. Internal use only

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Startup fault: error 50 in combination with error 326 and dimmed charger lamp • NOTE: During the fault situation the charger lamp will be lit continuously with a light output of 50% (dimmed).

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Startup fault: error 50 in combination with error 326 and dimmed charger lamp • For details see the iXR Known Issues. • Applies to: All SCPU Rotating Anode based Surgery Systems, BV Pulsera Rel 2.3 and Veradius R1.X systems. • Symptom: Startup error, stand display shows error 50, pressing the ‘info’ button on the stand shows error 326. In addition, the charger lamp at the wired bracket (SA-X1) will be lit at half intensity. • Logfile shows errors: See next page • Cause: Fault in ESU charger unit. Due to a SW bug the BIST register is misinterpreted and an SCPU fault (High freq. mode backup timer) is logged instead of a charger fault. • Solution: No real solution known yet, still under investigation by BIU. Check the iXR Known Issues for updates. • Work around: Remove power from ESU unit to reset the fault situation. This can be done by: Powering off the whole system (MVS & Stand) and disconnecting the system from the mains OR powering down the stand and disconnecting the stand MVS cable. Internal use only

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Logfile - 1 • 13-08-27 14:54:28 S INIT Network hook initialized for interface emac, firewall is enabled • 13-08-27 14:54:28 S INIT > > > > INIT_Main: Starting application < < < < • 13-08-27 14:54:28 S INIT R3.4.2 • 13-08-27 14:54:28 S INIT 31.42.00100.12254 • 13-08-27 14:54:28 S INIT 21-Jun-2012, 12:38:04 • . • 13-08-27 14:54:58 N<XGI BIST failure, ALARM active, check ALARM status of: •

Filament | Generator | Tank Thermal Switch | Backup Timer | Battery Charger

• 13-08-27 14:54:58

XPU ALARM - XPU filament error

: actual 0, expected 0

• 13-08-27 14:54:58 <

XPU ALARM - XPU failure

: actual 0, expected 0

• 13-08-27 14:54:58 < expected 0

XPU ALARM - Tank over temperature error

• 13-08-27 14:54:58 < expected 0

XPU ALARM - High freq. mode backup timer expired: actual 1,

• 13-08-27 14:54:58 <

XPU ALARM - Charger fault

: actual 0,

: actual 0, expected 0

• 13-08-27 14:54:58 F<XGI XGC Selftest failed • 13-08-27 14:54:58 W<XGI Error 326 Internal use only

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Logfile - 2 •

X-ray generator not available

•

The self test of the SCPU (Generator part) has failed. The X-

•

ray function is disabled. Check outcome of the BIST test and

•

which register BIST test failed. Dependent of the BIST test

•

check generator, cables or SCPU (SCN unit).

• 13-08-27 14:54:58 N<XGI XGIMAC: Unexpected event "WRITE_KV" in state STATE_INIT. • . • 13-08-27 14:55:04 W SYS Error 50 •

System initialisation problem

•

This error might have been caused by another error.

•

First look for other errors before or after

•

this message. A system startup problem occurred.

•

Switch the system off and on. If the problem persists,

•

check if the Mobile Viewing Station and the Stand are

•

correctly connected. Check the Stand-Mobile

•

Viewing Station cable.

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Connectors on monoblock hard to (dis)connect

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Connectors on monoblock hard to (dis)connect • Applies to: All Rotating Anode based systems. • Symptom: Difficult to connect and disconnect the connectors on the monoblock. • Cause: The gasket on the X-ray tank connectors has been changed, as a result it’s more difficult to tighten the connector. In the past it was possible to connect them by hand, now adjustable-joint pliers are needed. • Corrective Action: Use adjustable pliers to disconnect & connect the connectors on the monoblock.

Internal use only

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Connectors on monoblock hard to (dis)connect

This picture shows the old situation. It was possible to connect and disconnect the connectors by hand. Internal use only

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BV-scope issues (Windows security/certificates)

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BV-scope issues (Windows security/certificates) • Applies to: All BV-scope compatible systems (BV Family R1.2 and newer) • Symptom: FSE has difficulties opening BV-scope. • Cause: Incorrect security settings, security certificate not installed etc.The problems are caused due to changes in Windows and Internet Explorer security settings, caused by windows updates. Since the introduction of Internet Explorer 8 & 9 , especially in combination with Windows 7, the FSE encounters connection problems between service laptop and DFI. Starting up BV-Scope is then not possible. In many cases Windows is complaining about unsigned certificates like PMSSec. • Corrective Action: See full details in KNOVA tip id: 26673. The tip includes the attachment : ‘How to prepare a Windows 7 or Windows XP PC for connecting to BVscope.pdf’ • See the iXR Known Issues for the latest information available. Internal use only

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DFI Service Tools (AKA DFI Reset Tools)

Internal use only

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DFI Service Tools (AKA DFI Reset Tools) • Applies to: DFI-2 and DFI-3 based systems. • Symptom: Various symptoms: Unable to load software, “Dead on arrival DFI” or application will not boot up after Application SW install. • Cause: Use of incorrect DFI Service Tool (Also Known in the field as the DFI reset tool). Over the last years several DFI service tools have been released. Initial reason for the DFI Service tool creation was to prevent the need for IST level 3 credentials in case of a HostID change. In time the service tools were updated to remain compatible with the newer versions of DFI units (DFI units were updated due to hardware obsolescence). This has resulted in a confusing mix of tools and instructions. The DFI Service tools (AKA DFI reset tools) have been reorganized to prevent confusion. • Corrective Action: Delete all locally installed DFI service tools and use the one made available on the Zeppelin page. • http://pww.zeppelin.philips.com/zeppelin/user/toolbox.asp Internal use only

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DFI Service Tools (AKA DFI Reset Tools)

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DFI Service Tools (AKA DFI Reset Tools) • The DFI Service tools (AKA DFI reset tools) have been reorganized to prevent confusion. • Delete all locally installed rest tools and use the one made available on Incenter (Zeppelin). • Additional Information on Incenter explains what tools is to be used for what DFI type/ system type.

• http://pww.zeppelin.philips.com/zeppelin/user/toolbox.asp

Internal use only

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Intermittent Startup Error 50 on Veradius R1.2

Internal use only

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Intermittent Startup Error 50 on Veradius R1.2 • Applies to: Veradius R1.2 (neo) systems with the WiFi option but without a network switch in the Mobile Viewing Station. (iXR known issues to be written) • Symptom: Intermittent startup error 50. No other errors in log file or on stand UI. • Cause: Although a precise root cause has not been determined yet, it is clear that incoming network traffic causes the DFI boot up process to slow down. The fact that the DFI boot up process takes more time causes a time out in the communication between the SCPU and DFI. This time out triggers the error 50 (Initialization Error). • Corrective Action: Install network switch in Mobile Viewing Station. • Structural Solution: All Veradius R1.2 (Neo) systems currently being produced are shipped with a network switch. • Work Around: There are two possible workarounds: (next page) Internal use only

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Intermittent Startup Error 50 on Veradius R1.2 • Work Arround: There are two possible workarounds: Restart the whole system Or turn off the WiFi bridge with the switch on the side of the WiFi unit. Once the system has started up turn on the WiFi switch again (See picture).

Internal use only

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Intermittent Startup Error 50 on Veradius R1.2 • • • • • • • • • • • • •

Logfile example: System type : Veradius System serial number : GE017 System 6NC : 718131 Serial number : 000017 SW Release : R3.4.2 Hospital name : OLVG Amsterdam . . . 13-04-19 11:10:06 S INIT Network hook initialized for interface emac, firewall is enabled 13-04-19 11:10:06 S INIT > > > > INIT_Main: Starting application < < < < 13-04-19 11:10:06 S INIT R3.4.2

• • • •

13-04-19 13-04-19 13-04-19 13-04-19

11:10:06 11:10:06 11:10:06 11:10:06

S S S S

INIT 31.42.00100.12254 INIT 21-Jun-2012, 12:38:04 INIT SCSI DFI-3 Part number: [6159-1000-0001], part name [DFI-3ES], disk type: [SATA]

• • • • • • •

13-04-19 13-04-19 13-04-19 13-04-19 13-04-19 . .

11:10:06 11:10:06 11:10:06 11:10:07 11:10:07

S S M M M

SCSI SCSI INIT IP IP

Internal use only

Storage device raw partition: [512 Bytes] x [488350672] = [238080 MB] Disk test passed No VxWorks update available DFI3 BIST OK DFI_IN ID: 0x1 Version: 0x4C

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Intermittent Startup Error 50 on Veradius R1.2 •

Logfile example: (continues)

• • • • • • • • • • •

. . 13-04-19 11:52:00 S
• • • • • •

Switch the system off and on. If the problem persists, check if the Mobile Viewing Station and the Stand are correctly connected. Check the Stand-Mobile Viewing Station cable. 13-04-19 11:54:54 M USR 13-04-19 11:54:54 M LOG

Internal use only

MVS Switch Off by User Close log file

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Questions?

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iXR CS, October 03, 2013

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IXR Service webinar - 2 October 2013 Questions and answers TIER 3 helpdesk hot topics - Mobile Surgery Mobile Surgery - ESU Bruce Williams asked: Can we have a better description on ER326 BIST descriptions. They can be different for each software level. Jan Hagelaar answered: yes, we are busy with this Bruce. With the help of development the helpdesk will create a fault finding guide for error 326 and the BIST error this error 326 is preceded by. The different SW versions for DFI-3 based systems will be covered in this document. The BIST status bits in the log file have been changed over time. The knowledge from the error 326 faultfinding document will also be put in CAT. Jegadheesan asked: How the FCO for filament calibration is increasing the life of ESU? Kristijan Visic answered: The FCO will contain software with a modified Performance test procedure. The old SW versions perform each step of the performance test sequentially without pausing between the steps. This can lead to a situation where the ESU does not contain enough energy to successfully pass the final steps that require more power from the ESU (Example: High power Radiography). The new SW versions will check the ESU status between the steps. If there is not enough energy to successfully perform the next step in the performance test, the test will be paused until the ESU has sufficiently recharged to perform the next step. This modification will make it easier for the ESU to pass the performance test, decreasing the need for a ESU replacement and thus increasing the lifetime. The SW versions that will be included in the Software FCOs are: • SW 2.5.4 for the R2.3 Pulsera & R2.3 Endura • SW 3.4.3 for the Veradius R1.1 and the Veradius R1.2 (Neo) NOTE: The SW versions 2.5.x and 3.4.x already have this change in the performance test procedure and are currently being shipped with our systems.

PAUL asked: About ESU, how can we understand and read the history of charge

Kristijan Visic answered: An ESU work group (Development/Service/Field) has been created. The goal is to improve the reliability of the ESU. Part of the scope is the serviceability/faultfinding of the ESU. The first meeting took place October 9th. The team is still in the data analysis/brainstorm phase, we therefore are not yet able to make any promises. We will inform the field as soon as new information is available

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IXR Service webinar - 2 October 2013 Questions and answers Starlake and Nehalem IP and Host PC‘s Compatibility/upgrade Nugroho asked: If older PC not available, the choice upgrade SW and use new PC. BIU answered: We will continue to do the upmost best to have logistics optimized for any PC to avoid that PC’s are out of stock. You can help to order the correct PC. Creation of an overview of PC’s and software is not available. Commercial upgrades are another possibility. Compatibility Nugroho asked: Got it. SW7.2.5.1 will support the latest right ? Nugroho: Sorry 7.6.3 BIU answered: R7.6.3 uses Prodrive or first release of Nehalem PC’s. R7.6.3 was not tested for revised Nehalem Host PC and IP PC. An Lu: Can I use bi-plane host PC in a mono-plane system ? BIU answered: No. Only replace PC’s with the same PC as shown in the presentation. Jacky YU asked: Do not change IPPC disk place ,WHY? BIU answered: The IP PC has 3 disks, 1 for the operating system, and 2 disks for patient data. The IP PC software install will only succeed when disks are empty or have the correct partition formats. Only the OS disk may (or can or will?) be formatted during installation. Patient data is lost when one of the data disks is used for operating system disk or when data disks are mixed. Vivek SHEEL asked: Hi I would like to suggest that we should have a matrix giving compatibility of PC types and Allura different versions BIU answered: An overview list is being prepared. The author is notified for your request and will contact you for feedback when a concept version is ready. Hitesh O. Vadukar asked: In a shorter duration - Why so many versions have been released for Nehalem PC ? Otto Klaasen answered: There are different IP PC because of performance reason, they needed faster PC 's for the image processing BIU answered: The number of different PC are the result of obsolescence and cost down activities. Scott Collins asked: Is Infiniband card different between Starlake and Nehalem? BIU answered: Starlake has 2 types, single head and dual head, Nehalem uses dual head only. Dual head is same card for both. Goto desktop Martin Samuel_India: How to go to desktop in IPPC - to eliminate infiniband issue? Martin Samuel_India: Is it possible to go to desktop in IPPC? Manish Anand: How to go Desktop in IPPC ..? Guest 10 answered: Connect monitor and keyboard/ mouse. You will need a USB keyboard and USB mouse to connect directly at the front of the IPPC to control the IP-PC OR you can also move USB connection TH-X53 from the Host PC to the IP-PC, now the mouse and keyboard in the control room has control over the IP-PC.A Monitor is not required. You can connect of course a VGA monitor to the not 1

used onboard VGA output but you need to enable the onboard VGA Controller which is default disabled. Furthermore your windows OS will ask you to install the drivers for which you need the administration rights. Because you need to access the PC with the data monitor anyway, the onboard VGA output is not needed. A more simple procedure is as follows. Have the system switched off. Remove connector IPX33 from the IP-PC, this is normally used for the scan convertor for VCR or DVD and has monitor port 1.Remove THX33 from the Host PC and connect to IPX33 at the IP-PC, now the standard data monitor is connected to the IP-PC. When you power on you will see at the data monitor the boot sequence of the IPPC and at the B/W Live exam monitor the boot sequence of the Host PC, this is already useful for faultfinding. To gain access into MS Windows of the IP-PC, you need to restart again and observe the IPPC. When windows is starting you will see several DOS windows open and also starting IP software DOS window, quickly close this window with your mouse. You have killed the IP software startup and the IPPC stays now in windows. BIU answered: Connect mouse, keyboard and a monitor to IP PC and press the Shift key during startup. The PC will only startup windows. FRU Kosta Boutchelski TSS UK&I: Is it a plan for infiniband to be a separate part number BIU answered: FRU’s on host PC and or IP PC will be, as a result of the questions asked in the webinar, discussed again with development and supplier. This might change the FRU level or any additional fault finding activity in future but result could also be that situation will NOT change. Gerhard Dalton asked: We need infiniband as a separate part Sébastien Fourneau asked: Yes please create an FRU for infiniband BIU answered: Same answer as before. FRU’s on host PC and or IP PC will be, as a result of the questions asked in the webinar, discussed again with development and supplier. This might change the FRU level or any additional fault finding activity in future but result could also be that situation will NOT change. Guest 10 asked: Card or cable ? (infiniband) BIU answered: Same answer as before. FRU’s on host PC and or IP PC will be, as a result of the questions asked in the webinar, discussed again with development and supplier. This might change the FRU level or any additional fault finding activity in future but result could also be that situation will NOT change. Upgrades Kosta Boutchelski TSS UK&I asked: If we upgrade the system from R7.6 to R8 do we have a new IP PC? Cleveland Advanced Training Group: Just checked. Non Revised Host PCs can be used on Allura clarity BIU answered: PC will be replaced in a Clarity commercial upgrade. When upgrade R7.6 to R8 PC will not be replaced. Testing Eize van der Vegt asked: Can you explain the test results of the video test (1 of 6 step) BECKER ANDRE asked: Can we have more info for VIPT test step1 2 .. Jegadheesan asked: VIPT is many times not conclusive. Guest 10 answered: This is however not possible to specify as each step can have a different meaning depending of the previous result. Verify Image Processing & HOST BIU answered: We’re sorry but we can not explain. It’s (too) complex. Participation Don Vaught asked: In the US why is the DXR group not on this call? DXR does Mobile units and MD currently not IXR. Paul Baudoin answered: Hi Don, both the DXR and iXR MPM's were asked to forward the invitations to their MoS specialists. Don, I will align with them to make sure they all get invited next time. 2

Presentations Don Vaught asked: These presentation are currently not on incenter? I followed the link and I did not see them. BIU answered: iXR service webinar presentations will be on Incenter shortly after the webinar sessions. Same week. The ‘Questions and Answers’ related to any topic will be on Incenter next week after the webinars. (Memory) errors Hitesh O. Vadukar asked: Hello Otto., I am fine, Thank u. My experience with the Nehalem PC - is not OK - we encounter more issue with this design PC - Infiband and Memory errors. Otto Klaasen answered: Hello Hitesh, yes i agree, we see that also. Manish Das – India asked: Also for Allura Centron, we are seeing Host PC and IP PC failures. one Allura Centron installed 10 days back and now reporting memory failure for Host pc Otto Klaasen answered: Yes we had case were you can open the PC, removed the memory banks, clean the contact with a pencil eraser, insert the memory and issue gone. Open the PC Jegadheesan asked: Can we open the host pc? Otto Klaasen answered: Officially you cant open, but what do you do when you stay with the down system and see memory error in the logging :-) Manish Das – India asked: But it should be possible for field to open Host PC and IP PC as if any small issue, it can be fixed by FSE. It will save complete host pc / ip pc replacement thereby saving cost. BIU answered: Same answer as for FRU’s. FRU’s on host PC and or IP PC will be, as a result of the questions asked in the webinar, discussed again with development and supplier. This might change the FRU level or any additional fault finding activity (like open the PC) in future but result could also be that situation will NOT change. Manish Das – India : Hello Otto... But we have a system with memory issue and system is working. Otto Klaasen answered: Hello Manish, probably that part of the memory is not used by the application at that moment. Manish Das - India: Ok... Otto....I will also send you logs for that system. I visited this customer today. Manish Das - India: This will help development in investigation. Otto Klaasen: OK manish, please send and we will have a look to your loggings. Wim van Vliet: We also have 1 with error in POST but works fine... Hitesh O. Vadukar: We raised mercury case for memory error. Manish Das - India: mercury case – 8914546 Cleveland Advanced Training Group: We loose warranty if we open the PC's Manish Das - India: Hi Paul and Otto - I have sent log files for allura centron system with host pc and ip pc failure. Otto Klaasen: Hallo Manish, got it in my PM, will have a look at it tomorrow. Manish Das India: ok Otto no issue. Manish Das - India: We can also open Geo IPC FCO’s Hitesh O. Vadukar: Is there any FCO going to be released to address this issue ? BIU answered: There are currently NO plans for FCO(s). Other? BECKER ANDRE asked: After hos pc change check if you have via open profile all network connections local hospital ctr-lip-cp image Ip-Pc and Ctrl-Network. -/3

Questions about ESU: 1/ Why does the battery need to be charged? Without a charged battery it is not possible to perform X-ray: See chapter 5.5.7 ‘Battery management’ in the Instructions for use for details (See attached IFU).

In addition: The batteries used in our system are Lead-acid batteries. A characteristic of the battery is that the more the battery is discharged, the more the more the battery capacity (battery lifetime) degrades. It is therefore advised to keep the battery charge level as high possible by keeping the unit connected to the mains (C-arc stand must be connected to MVS). The reason we use this type of battery cells is that this type of battery cells is able to deliver the high amounts of power needed by our system.

How often and how long does the battery need to be charged? It is advised to keep the battery charged at all times, even when the unit is not used. This will extend the battery lifetime en reduce the need for an ESU replacement. If it is not possible to keep the system charging (connected to mains) at all times then we advise to charge until the battery is full. The charge level of the battery is indicated by the charger lamp. See chapter 5.5.7 ‘Battery management’ in the Instructions for use for details (See attached IFU). What is the function of the battery? For some procedures our system requires more power than can be obtained from a normal wall power outlet, the additional power comes from the battery. For what examination types does the battery need to be charged? The battery always needs to be charged to a minimum level to perform X-ray, this applies to all it is used for all examinations. See chapter 5.5.7 ‘Battery management’ in the Instructions for use for details (See attached IFU). Analogue to the fuel consumption of a car that uses more fuel when driving a longer distance and/or driving faster, The system will require more power from the battery for longer examinations and/or when high kV & mA are used during the case. When the charge lamp is lit, does this mean the battery is fully charged and an examination can be started without any problems? The charger lamp will only indicate the battery charge level when the system is powered off. See chapter 5.5.7 ‘Battery management’ in the Instructions for use for details (See attached IFU). 2/ How often does the battery need to be replaced (After how many years)? This will depend on the usage and charging behavior of the customer. See chapter 3 of the newsletter XRDB_281 (added at end of this document) for an indication.

3/ In a floating mode, is ESU being charged? NOTE: I’m assuming that with floating mode you mean idle mode (system turned on but no X-ray generated). Yes in this mode the battery of the ESU is being charged. In general, when the MVS is connected to the mains and the stand is connected to the MVS, the ESU is being charged. How long does it take to charge the battery? See chapter 9.2.6 ‘Energy storage unit (ESU) charging time’ and chapter 5.5.7 ‘Battery management’ of the attached IFU.

Charging will continue indefinitely (While system plugged in and stand connected to MVS). When the battery is discharged more, the charge current will be bigger. The fuller the battery gets, the smaller the charge current. When the battery is full, charging will continue to keep the battery full (Compensates for internal battery cell losses, inherent to lead-acid batteries). What will happen when the battery is not charged? Eventually you will lose the possibility to generate X-ray. Also the battery will become defect when fully depleted (Inherent to lead-acid batteries used). See IFU chapter 5.5.7 ‘Battery management’ of the attached IFU ‘If the battery charge level falls below 30%, high level fluoroscopy runs and digital exposure may be stopped by the system. Other imaging modes should still be available. If the battery charge level falls to 0%, X-ray is disabled. The battery must be recharged to at least 15% in order to perform X-ray again. Recharging the battery to 15% takes approximately 20 minutes.’

4/ Is it correct to let the battery charge when the BV is not used even during several days? Yes, this is the most optimal situation for lead-acid type batteries. Keeping the battery charging at all times will give the customer the longest battery life time and will prevent the need for early replacements. If it is not possible to keep the system charging (connected to mains) at all times then we advise to charge until the battery is full. The charge level of the battery is indicated by the charger lamp. Note that once the battery is fully charged and disconnected from the mains (not charging) the batteries will slowly become empty (Behavior of lead-acid batteries). See chapter 5.5.7 ‘Battery management’ in the Instructions for use for details (See attached IFU). 5/ Can I trust the charger lamp (when it's charging or charged)? Yes the charger lamp (Orange LED) can be trusted, but note that it only indicates the battery charge level when the system is switched off. When the system is turned on the charger lamp will always be lit.

‘When the C-arm stand is switched off and the energy storage unit is recharging, the charge indication lamp on the C-arm stand connector panel indicates the battery charge level; as the battery charge level increases, the charge indication lamp flashes more frequently. The energy storage unit is fully charged when the charge indication lamp is lit continuously (when the C-arm stand is switched off and connected to the mains power outlet socket).When the system is switched on, the charge indication lamp is lit continuously. You should charge the battery fully before use.’

6/ Recently a lot of problems have occurred after a new ESU has been replaced (After a few months or after one year). _ Error M326, Error 381 charger fault, yet when measuring and controlling the ESU, everything is correct, but M326 error still appears even after few weeks or months. Helpdesk advised us to change by a new ESU again but always the same problem after few months, the SCPU, generator RX have been changed too but always the same problem. Reading the logfile gives an indication that the 1 Amp fuse in the ESU charger is blown. Only the first generation ESU’s have such a fuse. This fuse protects the charger in fault situations for high reverse currents. When after replacement this fuse blows again most probably the charger itself is broken and to whole ESU has to be replaced. Another result of this blown fuse is that the batteries are not charged anymore, causing a generator failure because of power lack. Display code: 326 Display text: X-ray generator not available Display text: Switch system off/on Display text: Call service if problem is persistent Logfile text: The self test of the SCPU (Generator part) has failed. The X-ray function is disabled. Check outcome of the BIST test and which register BIST test failed (see Service manual for register description). Dependent of the BIST test check generator, cables or SCPU (SCN unit). Display code: 381 Display text: X-ray generator not available Display text: Switch system off/on Display text: Call service if problem is persistent Logfile text: The X ray function has been disabled because the SCPU (Generator package) reports that the battery charger's fuse has blown. Replace the fuse If problem persists, replace the ESU.

Notice : Customer performs long cases (about 1800 images and about 30-45 min of fluoroscopy), can it be the cause of the problems (Error 326 & 281)? No this cannot cause the issues you mention. Worst case such behavior could cause warnings (Tube overheating or a low battery voltage) but no errors.

Or the alimentation provided via the hospital (difference measuring between Neutral and Earth not equal to zero, about 120 V)? What alimentation do you recommend to charge and use the BV ? Alimentation provided via the hospital. When measuring a voltage difference between Neutral and Protective Earth of about 120Vac it looks like Neutral is not connected to Protective Earth, as is commonly the case in a 3 phase mains system. So I presume both power lines are floating with respect to Protective Earth. So Phase to PE voltage is also 120Vac ??? However, this should not give any problems because the system is equipped with an isolation transformer. But take care: when this floating mains input is provided by means of an additional hospital transformer, also an additional mains resistance is introduced which can cause power dips at X-Ray tube anode start up.

7/ What is the meaning and how to understand and read the history charge of the ESU on BV Scope ? How can we know that the ESU has a problem ?

First Question: ‘What does this mean’ Dear Sir, from our Service Design Documentation (DHF124187 document is Confidential so not included as a whole): •

Only for RA systems there is a third part which contains the Energy Storage History information with the following data: • Energy Storage installation date • Cumulative battery discharge in [Ah] The cumulative discharge is calculated according loading characteristics of the battery, which depend on momentary kV/mA values. The discharge value range equals 0 to 20000 Ah. • Cumulative battery discharge time in hours The discharge time is equal to the accumulated CTRLX active time with range 0 to 20000 hrs and accuracy of >95% per run. • Battery lifetime indicator in Volts The battery lifetime indicator is the lowest voltage measured during specific discharge conditions. • Minimum charge histogram (counts minimum charger levels per ten percent charge ranges). The minimum charge count table maintains a count of minimum charge levels reached during dischargecharge cycles the battery pack is exposed to during its lifetime. This table, for example, registers how often the charge level sank to a charge level between 40 and 50 percent. Where a cycle is defined as: Max.

charge - discharge - max. charge OR 24 hours where max charge is a charge above 90 percent. Further, the level of charge is subdivided into twenty percent ranges. This all means that the minimum charge level and the starting date/time of the cycle must be stored and translated into an counter increment when either the 90 percent charge level is reached again or the 24 hour maximum cycle timer expires.

Second question: ‘How to understand this’ It’s an indication how the customer loads the ESU (Customer behaviour on loading the ESU). The following table can give an indication on how long the ESU will last with the charging behaviour of the customer that is given in the history charge ESU.

First Question: ‘In normal use … For example 317V’ The battery life time indication value should be above 295V (Also see attached newsletter). So in this example the value of 317 Volts for the battery life time indicator indicates the ESU does not need to be replaced yet. Second Question: ‘In normal use… is this true?’ These values will only remain 0 if the number of discharges below the percentage was 0.

8/ Why when we position a digital voltmeter on TP9 TP0 of the charger and check a voltage of approx. 366 V we don't have the right value but about 354V and when we follow the procedure (from the ESU product manual) to adjust it via R215 to 366 V, the lamp ALWAYS remains blinking ? Dear Sir, first of all the ESU does not need any adjustments. All adjustments have been performed at the supplier. The product manual from the ESU supplier does have an adjustment chapter.

7. ADJUSTMENTS No adjustments are required, but the following sections show how the factory calibrations can be checked.

7.1. CHECKING BATTERY V MAX. AND FREQUENCY CALIBRATION Battery Vmax check • Open battery charger box for access to boards • Disconnect the fastener either wire+ or wire- on side of battery. • Position a digital voltmeter on TP9 TP0 and check at a voltage of approx. 366 V (battery voltage is calibrated using R215). NOTE This gives a max voltage of 366 ± 2.5 V (when the batteries are connected with charger on)

This document however have had a misprint in it. The supplier forgot to mention a correction factor, see corrected text below. Attention reading on test point TP1-TP2, TP6-TP0, TP9-TP0 are done with 100KΩ + 100KΩ protection. Using a multimeter with 10MΩ the correction factor to be used is:

Vreal = Vmeasured / 0.98

As a result of missing the correction factor the ESU charger reference value is set too high and the battery voltage will never be able to reach the set value and will continue to load. And thus the charger lamp will keep blinking. 9/ Is there a way to erase the new ESU installed data and put back the old battery via BV Scope (in case the new battery is used just for test) No it is not possible to reset this data, unless you reset the whole DFI with the service tool. 10/ When a charger is bad, can we order only the charger? No it is not possible to order the charger separately. From a business point of view this was not an option. The supplier would charge us the same price for the charger as for the complete ESU. Our logistics channel would have additional costs to maintain 2 different spare parts. The charger is unlikely fail. In case the wrong FRU was ordered the first time, a second visit of the FSE would cost far more than separate FRUs would benefit. Don’t forget about additional downtime.

11 / When we replace an old battery by a new, is it recommended to replace the HF Generator too? No, there is no need to replace the HF Generator when the ESU is replaced. 12 / What about the message “M397 charger too low” ? We often have this log message even if we charge the ESU for a whole night, even if we replace it by new, in radiography mode we sure got this error, in this case, the HF Generator had to be replaced (The RX Generator installed 2 years ago). Why ? We do not have enough data to perform a real root cause analysis, but with the information available to us we can state the following: Connector p12 carries the voltage from the ESU to the generator. The generator has an electrical circuit that measures the battery voltage before making X-ray. A fault in this measuring circuit can incorrectly trigger the fault. Display code: 397 Display text: Battery charger voltage too low. Display text: Call service if problem is persistent Logfile text: Battery charger voltage too low. Check ESU charger.

13 /All these problems have been encountered on SCPU based BV Pulsera R2.3 and not with the old R2.2 SUCO based models. It seems the old generation of batteries are better than the new or is there a certain number of new batteries which are defective? Thank you for your answers. Unfortunately at this time we do not have enough statistic data to answer this question.

Philips Medical Systems NEWSLETTER

Service

Issued by : GXR Best (Surgery) Publication No. : 4522 981 60001

Reference No. Date

: XRD-Best 281 : March 2006

Information for : FSE X-Ray Surgery

BV 300 & BV Family news items 1

APPLIES TO

This Newsletter applies to BV 300 & BV Family systems.

2

SUMMARY

Several items will be discussed in this newsletter: -

Life time of the ESU (Energy Storage Unit) of the BV 300 RA/plus & BV Pulsera

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Shutter A/B positioning errors

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Recognition of serial numbers

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Recording of DVD disks on the Medical DVD Recorder

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Playback of DVD disks on (non-medical) DVD players

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Playback of VCDR discs

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Printer types file for DICOM printers

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Documentation on InCenter and on CD/DVD

The Newsletter is for internal Philips use only. Issued by GXR Best (Surgery), The Netherlands. e-mail: mailto:[email protected] XRD-Best 281

CSIP Level 1 (06.0)

This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

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3

LIFE TIME OF THE ESU

This item applies to the BV 300 RA/plus & BV Pulsera The BV Pulsera is equipped with an ESU (Energy Storage Unit). The function of this battery is to limit the mains current during normal exposures and during pulsed exposures. The lifetime of the battery is heavily affected by the way of use. The battery is a lead-acid battery. For this type of battery, it is important to keep the battery charged as much as possible (NiCd batteries have to be treated in another way). To keep the battery charged as much as possible: keep the mains plug connected to the mains and the C-arm stand connected to the MVS. Please instruct the end user (refer to IFU: battery management). The table below shows realistic battery life times depending on the user types. The meaning of ‘cycles’: e.g. 300*25%: the battery has been used 300 times until the discharge level was 25%. User type Life time Cycles

Extreme 2 years 100*100% 100*50% 400*25%

Heavy 4 years 75*100% 200*40% 725*19%

Medium 6 years 75*100% 300*25% 1125*7.25%

Light 8 years 100*75% 400*17% 1500*1%

To find out if the ESU needs to be replaced: 1. Check if on the display of the C-arm stand a message is visible concerning the charge level of the battery. If a message is visible: wait until the message has disappeared and after that charge the battery for an hour without making exposures. If no message is visible: charge the battery for an hour without making exposures. 2. Cover the X-ray tank window with a lead plate. 3. For BV 300 RA/plus and 1.1 systems, in X-Scope select: Install > Performance test > SUCO > Image quality > Lower level For BV Family 1.2 systems, in BV-Scope select: Install > Performance test > Image quality > Lower level For BV Family 2.x systems, in BV-Scope select: Install > Performance Test > Faultfinding/Investigation 4. For BV Family 2.x systems: for the kV/mA Auto/Manual field, select Manual kV/Auto mA 5. For the kV/mA curve field, select ISO-WATT. 6. For the kV-set field, select 100 or select 100 kV manually on the UI of the C-arm stand. 7. Click the Apply button. 8. Perform HDF: ton = 15 sec and toff = 60 sec. 9. Repeat step 8 for 5 cycles. 10. If the EOL (End Of Life) voltage drops below 295 V, a warning message is given on the C-arm stand display until the system is powered OFF. 11. If error 384 appears on the C-arm stand display then the ESU has reached EOL. Replace the ESU. 12. Check the log file for the ESU voltage: For BV 300 RA/plus and 1.1 systems: select Faultfind > Logging > SUCO > Energy SU History. For BV Family 1.2 and 2.x systems: select Faultfind > Logging > Tank and Energy Storage History. 13. Under Energy Storage History, check the value for Battery life time indication. For BV Family 2.x systems: if the ESU voltage is below 295 V, replace the ESU (refer to the SMCM). For BV 300 RA/plus & BV Family 1.x systems: check if the value for Battery life time indication is above 295 V and continue with the next step.

2

CSIP Level 1 (06.0)

XRD-Best 281

This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

14. For BV 300 RA/plus & BV Family 1.x systems • For BV 300 RA/plus & BV Family 1.1 systems, select: Faultfind > SUCO > Logging > most recent. For BV Family 1.2 systems, select: Faultfind > Logging > Logfile complete system. • Check the logfile for error 385 or 386 (see example below). • If no warnings appear on the stand display and the logfile has no errors, the test has been passed. Otherwise, continue below. • If error 385 or 386 is visible then the ESU must be charged or has reached EOL. Charge the ESU for at least 12 hours without making exposures and repeat the ESU discharge test. If the error(s) remains then the ESU has reached EOL. Replace the ESU. For replacement of the ESU, refer to the SMCM.

Example of a logfile: 06/02/13 14:06:18 W XGI: The ESU has reached the end 06/02/13 14:06:18 M SYS: 06/02/13 14:06:18 N XGI: Vbatt = 264059 mV, charge = 06/02/13 14:06:19 M SYS: 06/02/13 14:08:09 M SYS: 06/02/13 14:08:09 M SYS:

Error 385 of life. HDF is disabled. Replace the ESU. rec ABORT XRAY from XGI_pack Battery Voltage Alarm latched! 733 %% eol detected = 0 USR kV step up USR switch on continuous fluor NOTE

Error M386: if voltage drops below 260 Volt. ________________

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SHUTTER A/B POSITIONING ERRORS

This item applies to BV 300 and BV Family systems. During system start up the message Shutter A positioning error or Shutter B positioning error can appear on the display of the C-arm stand. As a result, the system does not start up completely. These error messages can be caused by: • problems with the collimator control board • mechanical problems with the collimator The advice is to replace the collimator control board with control board BLD_CTL, 4522 167 00959. For the replacement procedure, refer to the SMCM. If the errors persist after replacement of the collimator control board, the collimator unit has to be replaced, refer to the SMCM. For a better performance, do not place the old control board back in the SUCO

NOTE Never grease the collimator or move the shutters or iris by hand: the parts can be damaged. ________________

XRD-Best 281

CSIP Level 1

This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

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5

RECOGNITION OF SERIAL NUMBERS

5.1

INTRODUCTION

For proper communication (e.g. with a helpdesk), it is important to mention the correct system serial number. For the system serial numbers, GXR Best Surgery does not use the number behind the prefix SN. For BV Family systems 1.2 and 2.x: in the BV-Scope window below, different numbers have to be entered. This has to be done during replacement of a DFI or a MIDAS board. The photos below indicate where to find the numbers to be entered.

For BV Family systems 1.2 and 2.x, we distinguish the following numbers: • The System Serial Number is the number of a complete system (unique combination of C-arm stand & MVS). This System Serial Number is the number to use in communication with a helpdesk. • The X-ray Control serial number is the unique number of the C-arm stand. • The Mobile Viewing Station serial number is the unique number of the MVS. In general: for BV Family systems 1.2 and 2.x: • a part of the number behind the prefix ON is used as the system serial number. • a combination of the number behind the prefix ON and the number behind the prefix SN is used for the serial numbers of the C-arm stand and/or the MVS. For BV 300 and 1.1 systems, see also the photos below.

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(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

5.2

THE SERIAL NUMBER OF THE SYSTEM

5.2.1

The system serial number on a C-arm stand

5.2.1.1

C-arm stand for BV 300, BV 300 plus, BV Endura and BV Pulsera

The location of the serial number of the system is on the central labeling position at the bottom of the C-arm stand.

Rear side of the C-arm stand of a BV Endura or a BV Pulsera system In the System rectangle, the system serial number can be found. In this case the number is: FK006 The serial number always starts with the character D, E, or F. NOTE SN: 25 is not used as serial number ________________

Label with system serial number of C-arm stand

5.2.1.2

C-arm stand for BV Libra

The location of the serial number of the system is on the central labeling position at the bottom of the C-arm stand.

Rear side of the C-arm stand of a BV Libra system

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In the System rectangle, the system serial number can be found. In this case the number is: FB357 The serial number always starts with the character D, E, or F. NOTE SN: 506 is not used as serial number ________________ Label with system serial number of C-arm stand

5.2.2

The system serial number on an MVS

5.2.2.1

BV 300 and BV Family 1.x systems

The location of the serial number of the system is on the MVS is on rear side or on the inside of the front cover

Rear side of the MVS Above the barcode (older systems do not have a barcode), the system serial number can be found. In this case the number is: FD227 The serial number always starts with the character D, E, or F. The label itself is not exactly the same for BV 300 and BV Family 1.1 and 1.2 systems. NOTE SN: 419 is not used as serial number ________________

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Label with system serial number on MVS

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This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

5.2.2.2

BV Family 2.x systems

The location of the system serial number is on the rear cover of the MVS.

Rear cover of the MVS Above the barcode, the system serial number can be found. In this case the number is: FK006 The serial number always starts with the character F. NOTE SN: 25 is not used as serial number ________________

Label with system serial number on MVS

5.3

SERIAL NUMBER OF THE C-ARM STAND (X-RAY CONTROL SERIAL NUMBER)

5.3.1

BV Family 1.2 and 2.x systems

The serial number of the C-arm stand is also named the X-ray Control serial number. For the location, refer to 5.2.1.1 or 5.2.1.2. Above the barcode, the X-ray Control serial number can be found. In this case the number is: 400025412/309

NOTE SN: 309 is not used as serial number ________________

Label with X-ray Control serial number

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This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

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5.4

SERIAL NUMBER OF THE MVS (MOBILE VIEWING STATION SERIAL NUMBER)

5.4.1

BV Family 1.2 systems

The location of the serial number of the MVS is behind the front cover.

Serial number of the MVS Above the barcode, the MVS serial number can be found. In this case the number is: 400025594/585

NOTE SN: 585 is not used as serial number ________________

Label with serial number of MVS

5.4.2

BV Family 2.x systems

The location of the serial number of the MVS is behind the front cover.

Serial number of the MVS

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This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

Above the barcode, the MVS serial number can be found. In this case the number is: 400025180/70

NOTE SN: 70 is not used as serial number ________________

Label with serial number of MVS (BV Fam. 2.x)

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RECORDING OF DVD DISKS ON THE MEDICAL DVD RECORDER

6.1

RECORDING PROBLEMS

If there are recording problems with DVD disks in the Medical DVD recorder, check if the DVD disk has been formatted on the Medical DVD Recorder as video disk. On DVD disks, which have been, pre formatted in another way it will not always be possible to record images.

6.2

MAXIMUM 125 CHAPTERS ON A DISK

The Medical DVD recorder adds a new chapter for every new fluoro run. The maximum amount of chapters is 125. Some procedures require more than 125 very short runs. When the maximum is reached, the disk is full. To avoid this it is possible to change the default setting. The setting can be changed with the result that the Medical DVD Recorder only adds a new chapter after each 5 minutes of recording. Consequently during play back of the disk, using the NEXT and PREVIOUS buttons, does not select the start of a run. Make sure the user accepts this draw back before changing the default setting. Procedure to change the default setting: 1. When the display of the DVD Recorder shows: STANDBY or NO DVD DISC, continue with the next step. 2. Press the REW and FWD buttons on the Medical DVD Recorder shortly simultaneously. On the display appears: SETUP RECORDER 3. Press the FWD button 2 times. In the display, appears: SETUP CHAPT MODE – FOOTSWITCH (if this does not appear, the default setting can not be changed). 4. Press the PAUSE button, SETUP CHAPT MODE – PLEASE WAIT appears and after that: SETUP CHAPT MODE – 5 MINUTES 5. Press the PLAY button to confirm. 6. Press the STOP button. On the display appears: STANDBY or NO DVD DISC

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7

PLAYBACK OF DVD DISKS ON (NON-MEDICAL) DVD PLAYERS

Play back of DVD disks recorded with a Medical DVD Recorder on (non-medical) DVD players can be a problem. Problem

Cause / Solution

DVD not playable on DVD player connected to TV

• • • • • • • •

DVD not playable on DVD player of PC

DVD player not fully DVD+RW compatible Bad disc quality. Use discs of better quality. TV not compatible with 50 or 60 Hz video. DVD player not compatible with 50 or 60 Hz video. See the remark and 7.1 below. Wrong type of Video DVD decoder software. Bad disc quality. Use discs of better quality. See the remark and 7.2 below.

Remark Software in some consumer DVD players or DVD players in PCs may require 1-10 minutes of cumulative recording time on the disc before the player will recognize that the disc is valid and playback begins. This can be the case if disks with a short recording time can not be played back, but disks with a longer recording time can be played back. If this is the case: • Insert a DVD disk in the Medical DVD Recorder. • Format the disk. • Press the RECORD button on the front panel of the Medical DVD Recorder. • Record 1-10 minutes without fluoro. • Press the STOP button. The disk is now ready to record images. • Record images and test the disk in the DVD player where play back problems occurred. • If the disk plays without problems, instruct the end user on the procedure above.

7.1

PLAYBACK ON CONSUMER DVD PLAYERS

DVDs recorded on the Medical DVD Recorder can be played back on most consumer DVD players. However, there are factors that affect compatibility. When choosing a consumer DVD player to play back medical recordings, refer to the consumer DVD player’s owner’s manual for compatibility with DVD+RW media, MPEG2 formats. To ensure compatibility, choose a DVD player manufactured on or after 2002.

7.2

PLAYBACK ON DVD PLAYERS OF PCS OR LAPTOPS

It is possible to play back DVDs recorded on the Medical DVD Recorder on many PCs or laptops with DVD drives. However, factors such as operating systems, system settings, and player software settings will affect compatibility. Please refer to the appropriate PC, laptop or software manuals for compatibility questions and troubleshooting. Computer manufacturer websites will also provide the latest hardware and firmware updates, as well as troubleshooting tips. To maximize compatibility, recommendations are: • The latest version of a DVD media player (the WinDVD software can give a good improvement). • The latest version of DirectX software (see Microsoft website for updates). • The latest version of DVD drive firmware. • Check WinXP firewall settings for possible media player conflicts.

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This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

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PLAYBACK OF VCD DISCS

BV Family 1.1 and 1.2 systems can have an optional Video Compact Disc Recorder (VCDR). CDR(W) disks recorded with this recorder (named VCD disks) can be played back in other players and recorders. The software format will not cause play back problems. If a VCD disk is played back in a Medical DVD Recorder, image quality can be average or low due to conversions. If it is not possible to play back the VCD disk, try a PC or VCDR player. If it still is not possible to play the disk, this can be due to a bad disk quality. If a VCD disk is played back, never a title menu will appear.

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PRINTER TYPES FILE FOR DICOM PRINTERS

Only for BV Family R 1.2 systems with software release 1.4, 1.5, 1.6 and for BV Family R 2 systems: for all DICOM Printer types supported by the BV Family system, pre-defined (default) values for all printer parameters have been specified in the printer types file. The printer types file (dicom.ptf) can be downloaded from InCenter.

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BV FAMILY DOCUMENTATION ON INCENTER AND ON CD/DVD

The manuals, newsletters, etc. for the BV Family systems are available on InCenter: http://incenter.medical.philips.com/ In addition, the manuals are available on CDs/DVDs. If for one or the other reason information cannot be found, please contact the GCS Helpdesk. The GCS Helpdesk can be reached via phone or email: US: 1-866-767-7822 International: 1-770-407-0989 Email: [email protected]

Proprietary Notice CSIP Level 1: This document and the information contained in it is strictly reserved for current Philips Medical Systems (“Philips”) personnel, Philips licensed representatives and Philips customers who have purchased a valid service agreement for use by the customer’s designated in-house service employee on equipment located at the customer’s designated site. Use of this document by unauthorized persons is strictly prohibited. This document must be returned to Philips when the user is no longer licensed and in any event upon Philips’ first written request. Liability / Warranty Disclaimer: Philips provides this DOCUMENT without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Philips has taken care to ensure the accuracy of this document. However, Philips assumes no liability for errors or omissions and reserves the right to make changes without further notice to any products herein to improve reliability, function, or design. Philips may make improvements or changes in the product(s) or program(s) described in this document at any time.

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This document and the information contained in it is proprietary and confidential information of Philips Medical Systems ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department.

(c) 2006 Koninklijke Philips Electronics N.V. ALL RIGHTS RESERVED

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