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Requests Recent Requests & Communications

8/21/09 order ORD-12345 is in Partially Shipped status. [Date] order [Order Number ] is in [Status] status. [Date] order [Order Number] is in [Status] status. View More Order Cancel or Change Order

8/19/09 request SR-12345 is in Waiting on Customer status. [Date] request[SR Number ] is in [Status] status. [Date] request [SR Number] is in [Status] status. Add New Request View More Request Cancel or Close Request

Appointment s Upcoming & Recent Appointments

Track Shipment(s) View and Print Invoice(s)

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9/12/09 2:00 PM appointment CONF-12345 for a Men’s Haircut. [Date/Time] appointment [APPT Number ] for [Item Name]. [Date/Time] appointment [APPT Number ] for [Item Name]. View Appointment Cancel or Change Appointment

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Payments Credit Cards, Bank Accounts & Payments

Profile Contact, Addresses, Profile & Account(s)

Personalize Notifications & VIP Conveniences

Your current account balance is $1,999.99

Payment Methods Add a Credit Card Add a Bank ACH Delete a Payment Method

Payments and Invoices Make a Payment View Recent Payments View Invoices View Recent Statement

Your current contact information is 1500 N. Harvard, Dallas, TX 75219 (214) 555-1212 Contact Information Change UserID and Password Change Contact and Profile View or Change Account(s) Notifications View and Change Notification Methods Select Notification Preferences

VIP Conveniences Appointment Management

My Service Requests New Service Request| My Open Service Requests| My closed Service Requests

My Open Service Requests Service Request 1 ……………………………. Service Request 2 …………………………

N e w S e rvice R e q u e st N e w S e rv ice R e q u e st| M y O p e n S e rvice R e q u e sts| M y clo se d S e rvice R e q u e sts • C o n ta ct N a m e : X X X X X Account Name: XXXXX

C o n ta ct P h o n e : X X X X X X Contact E-mail: XXXXXX

Priority: <User Input> Subject: <User Input> Description <User Input> < More fields to be added if required >

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My closed Service Requests New Service Request| My Open Service Requests| My closed Service Requests • •

My Closed Service Requests Number Subject

Created Date

Service Request Details (screen with details of SR opened from open / closed SR’s) New Service Request| My Open Service Requests| My closed Service Requests • Service Request Number: XXXX Status: XXXXXX Type: XXXXX Functional Area: XXXXXX Contact Name: XXXXX Contact Phone: XXXXXX Account Name: XXXXX Contact E-mail: XXXXXX Date/Time Opened: XXXXX Created By: XXXXX Last Modified By: XXXXXX Subject: XXXXXX Description XXXXXXX

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Submit Comment New Service Request| My Open Service Requests| My closed Service Requests • Submit comment Comment

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Attach File New Service Request| My Open Service Requests| My closed Service Requests • Attach File 1 . Select File Browse

2 . Click the Attach file button Attach File

3 . Click the Done button to return to the previous page Done