Vp Of Engineering Resume Sample

4900 Forbes Ave, Pittsburgh, PA 15213 | (505) 303-1212 | [email protected]

Bruce Kiefer QUALIFICATIONS SUMMARY

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P&L responsibility for $1.2 billion organization with $160 million in capital expenditures and 1300 employees

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In 2008, reduced technical expenses by $6 million, reduced service calls by 20%, repeat calls by 15%, and call center technical queues by 12%

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Designed and implemented Converged Area Network across Pennsylvania to carry IP services

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Manage all capacity needs and augmentations for all services, including high speed data, VOIP, switched digital, video on demand, CRAN backbone and Spotlight Comcast Ad Sales Group

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Led the Colorado region to be ranked #2 YTD in Comcast Cable Power Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on the Capacity Planning Scorecard

PROFESSIONAL Comcast Pennsylvania Region, Pittsburgh, PA EXPERIENCE Vice President of Engineering, 2002 – Present • Managed P&L responsibility for $1.2 billion organization with $160 million in capital expenditures and 1300 employees – including budgeting and review, headcount justification, technician dispatch, quota management, and management of all engineering and operations • Responsible for a workforce of 28 engineers performing network operations and supervise performance of 1100 technicians in the field • Led the Pennsylvania region to be ranked #2 YTD in Comcast Cable Power Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on the Capacity Planning Scorecard • Oversaw all system products including video, switched digital video, digital telephone, VOIP, HSD, video on demand, DSG, OCAP, and Tru2way • Managed Network Operations Center (NOC) consisting of 45 FTEs monitoring 3 regions with over 30,000 miles of plant – providing Tier 1 through Tier 4 support for RF and backbone networks 24X7 • Oversaw construction contractors completing $19 million in construction projects building/replacing 310 miles of plant • Improved network reliability through increased focus of the levels in the home and the NOC monitoring of network problems, resulting in a $6 million cost savings • Assigned 4 NOC employees to monitor Market Health modem levels and create network tickets as needed to make plant repairs, resulting in a 10% increase of modem health across the network • Reduced service calls by 20%, repeat calls by 15%, and call center technical queues by 12% • Managed Day of Install Group, "ATS" Advanced Trouble Shooting Group and Work order QC Group Bruce Kiefer Resume Page 1 of 2

PROFESSIONAL Comcast/AT&T Virginia Region, Mclean, VA EXPERIENCE Vice President of Engineering and Technical Operations, 1998 – 2002 CONTINUED • Oversaw the engineering and technical operations of 114 cable systems across three states – which spanned 405,000 subscribers, 625,000 homes passed, and 12,000 miles of plant • Led a organization of 10 System Managers and 500 technical employees, overseeing upgrades and builds, network design, fulfillment and intranet services • Responsible for regional capital budgeting and management, expense budgeting, budget reviews, technical performance reviews, and goal setting United Cable, Arlington, VA Vice President/Director of Engineering and Technical Operations, 1994 – 1998 • Managed region consisting of 7 states, 350 systems, 910,000 subscribers, 1,480,000 homes passed, 950 technical employees, 21 system managers and 48 unique budgets Regional Trainer, 1993 – 1994 • Provided training in all aspects of the cable industry, including Technical Training and Call Center Training Systems Engineer. 1990 – 1993 • Responsible for FCC testing, CLI measurements, sweep and balance, system design, and headend engineering Bench Technician, 1988 – 1990 • Responsible for repairing headend test, and line equipment EDUCATION

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BCT, BCE, SCTE Broadband Communication Engineer Certifications SCTE Broadband Communication Technician Certification Certified trainer of pole climbing Metropolitan Technical College, Arlington, VA

PROFESSIONAL ORGANIZATIONS

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Vice President, SCTE Great Plains Chapter, 1988 – 1998 Member, SCTE Pennsylvania Chapter, 1999 – Present Board Member, Pennsylvania Cable Association, 2004 – Present

ADDITIONAL SKILLS

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Attended numerous SCTE Conventions and Seminars, NCTI Installer and Technician Courses, and Human Resource and Diversity Courses

Bruce Kiefer Resume Page 2 of 2