Telephone Reservation.docx

TELEPHONE RESERVATION Name: ___________________________________________Date: _____________ Partner: _______________________________________Section: _____________ Activity: TAKING TABLE RESERVATION Perform a telephone reservation. Sample situation: a. Total number of guest. A family of 10 composed of 7 adults (2 are senior citizens) and 3 children b. Purpose: Dinner reservation: Six in the evening, Sunday, November 18, 2018 c. Condition: First time to try the restaurant Two adult vegetarian Non smoking area. The following skills shall observe during the role play: 1. 2. 3. 4.

The phone answered promptly, and with appropriate greetings. Inquiries are properly answered with clarity and accuracy. Pertinent questions are asked to complete the details of the reservations. Reservation data are accurately recorded based on the establishments’ standard. 5. Additional information about the food service is provided when necessary. Performance of the learners will be rated using this rubric. DESCRIPTION

SCORE

STUDENT 1

Demonstrate outstanding communication skills in taking phone calls when taking reservations and 5 observe all the six skills with much confidence. Demonstrate very good communication skills in taking reservation and observe 4 4 to 5 skills with confidence. Demonstrate good communication skills in taking reservation and observe 3 3 skills with confidence. Demonstrate poor communication skills in taking reservation and observe 1 to 2 2 skills with confidence. Did not demonstrate any skills in taking 1 reservation. COMMENT/S: COMMENT/S:

SIGNATURE OF FACILITATOR

STUDENT 2