Taktik(z) | Leuze Electronic | Services 2008

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Leuze (loi’t sä)

Identify

Detect

Protect

30 Day Product Evaluation 

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 This is intended for Proof of Concept.

  Please contact a Product Manager for this  service.   This only applies to finished products, not on  light curtains.  30 day maximum.  All other requirements for returns must be met if the product is returned.

  Send a PO number and you will not be billed  for 30 days.

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Demo’s Available   Demo’s are available for your sales calls for the following products:  RS4  Solid 2, Compact & Compact Plus Light Curtains  MSI  BCL 500 & 22  Detect Sensor Bag  AMS 200  BPS 8  Vario  These can be kept on loan for 1 month. Please contact Josh Hrinik, the Identify Product Manager, for Demo’s. (248) 446.2483, [email protected]

Repair Service

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US Repair service COMPACT, COMPACTplus, SOLID 2/4, ECO, SCAN, and UMC mirror columns. Typically 1-2 week turnaround (ca. 3 days with rush charge). German Repair service KONTUR, ROBUST,, logistics and detection sensors, RS4-4. Typically 6 week turnaround. Contact Todd Connell, Application Engineer, for Repairs. (248) 446.2485 [email protected]

Returns

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  The product must be in new condition:  Less than 60 days since purchase  Look new  All manuals, accessories and original packaging included  All returns are subject to a restock fee of 25%. Contact Todd Connell, Application Engineer, for Returns. (248) 446.2485 [email protected].

Return Authorization Form Return Authorization Form

Phone: (248) 486-4466 Fax: (248) 486-6699

In order for your materials return to be processed properly we require that you fill out this form. Please fax the completed form back to us to receive your RA #, and allow 1-2 days for RA # to be issued. Company:

________________________________

Attention:

________________________________

Address:

________________________________

City:

________________________________

State:

___________

Phone:

________________________________

Fax:

________________________________

Email:

________________________________

Zip: _____________

Please return item(s) with RA number marked on the outside of the box to the address listed below:

Leuze electronic, Inc. 55395 Lyon Industrial Drive New Hudson, Michigan 48165

FORM 752-01-01 Revision G May 30, 2008

Return RA# ___________ Date Issued: _____

/ _____ / _____ by ____________

Terms: VISA/MASTERCARD/AMEX/TERMS Freight: PREPAID & BILLED FOB: Leuze electronic US Factory

Return Policy •

Items without RA # will be returned at the customer’s expense. All items must be returned within 60 days after RA # is issued. • RA # will not be issued unless a repair PO # is supplied. • Sample returns will not be accepted after the 30 day trial. • All returns are subject to a re-stocking fee. • Items must be in new, condition and in the original package. • Stock returns must first be inspected and approved. • Credit returns will not be issued without given reason for the return Defective items will be forwarded to the manufacturer for their review. If an item is found to be defective, within the warranty period, it will be replaced or repaired at no charge. If the factory determines that the item has been damaged by the customer, you will be notified and billed for the cost of the repair. On out of warranty repairs there will be a $100.00 fee per unit, should you decide not to accept the quote to repair the item. •

Return type: Repair Credit Replace Repair PO Number: ________________________ Original date of order: ___ / ____ / ______ Original PO#: ____________________________

Return Description Qty.

Item Description

Internal use only OE

RD

PM

Serial Number

Details of Claim Information (Defective is meaningless)

Cust ID ______________ CO

GM

Shopworx PO #: __________ Shopworx Shop Order #: __________

Approve

Deny

Initials: _______ Signature:__________________

Shopworx Quote #: __________ Shopworx Receiver #: ___________

Shopworx Cust Order #: __________ Shopworx Packing Slip #: ___________

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Regional Sales Manager Services    Product

Selection and Quoting Assistance

 Customer Sales Calls  Application Development  Customer Training  New market evaluations  Contact your Regional Sales Manager for assistance.

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Marketing Services   Tradeshow Coordination.

  Training Seminar Coordination.   Literature requests.   Marketing and Co­op campaigns with  Distributors.   PR Events & Advertising.   Please contact Kristine Downs, Marketing, for  assistance.  (248) 446­2484,  [email protected] 

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Product Technical Support   Safety

/ Protect Product Line – Mark Smokowicz, Protect Product Manager, (248) 446.2473, [email protected]

 Identify / Logistics Product Line – Josh Hrinik, Identify Product Manager, (248) 446.2483, [email protected]  Detect Product Line – Rick Talbott, Detect Product Manager, (248) 446.2482, [email protected]

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Application Engineering Services    On-site

Technical Support.

 Phone Technical Support and troubleshooting.  Sample verification for product performance Please contact Todd Connell, Application Engineer, for these services (248) 446.2485 t [email protected]

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Customer Service   Price and availability.

  Purchase orders.   Delivery information.   Orders cannot be taken over the phone, they  need to be e­mailed or faxed.   Please contact Kathy Hoerle, Customer Service,  for these services, (248) 446.2474,  [email protected] .

Manufacturing

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  In the US we manufacture the COMPACT, COMPACTplus, SOLID-4E, ECO, UMC-Mirror Columns.  3-5 business days for shipment of US manufactured products.  All other products approximately 2- 3 weeks for delivery.  There is an expedite service for light curtains, we can build and ship within 24 hours for an extra charge.  Please contact Jessie Bowersock, Production Manager, for further information, (248) 446.2475, [email protected] .

Accounts Receivable / Payable    Invoice

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questions.

 Statement questions.  Payment questions.  Please contact Janet Weir, Accounting, for further information, (248) 446.2476, [email protected] .

The sensor people Matthias Otto President and CEO (248) 446.2470 [email protected] George Angelovich Regional Sales Manager –  Northeast (860) 482.9342 [email protected] Ray Eksir Regional Sales Manager –  West (818) 881.6664 [email protected] Dan Fournier National Sales Manager –  Canada (519) 822.6303 [email protected]

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Cathy McClowry Regional Sales Manager –  Midwest Region (815) 464.3378 [email protected] Gus Meyers Regional Sales Manager – Central  Region (734) 878.9838 [email protected] Bill Tazelaar Regional Sales Manager –  Southeast Region (704) 896.2474 [email protected]

The sensor people

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Mark Smokowicz Lead & Safety Product  Manager (248) 446.2473 [email protected]

Kristine Downs Marketing (248) 446­2484 [email protected]

Josh Hrinik Identify Product Manager (248) 446.2483 [email protected]

Todd Connell Application Engineer (248) 446.2485 [email protected]

Erich Mehnert Detect Product Manager (248) 446.2482 [email protected]

Kathy Hoerle Customer Service (248) 446.2474 [email protected]

The sensor people Beth Senak Controller

Janet Weir Accounting

Pat Rubino Office Manager (248) 446.4466 [email protected]

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Jessie Bowersock Production Manager (248) 446.2475 [email protected] Matt Weir Repairs (248) 446.2479 [email protected]

Jesse Spencer Production

Ken Amell Shipping

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Thanks for your attention