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9/11 Personal Privacy

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John Raidt From:

William Johnstone [[email protected]]

Sent:

Friday, November 07, 2003 3:45 PM

To:

Lisa Sullivan

Cc:

John Raidt

Subject: ISA Materials Lisa: In preparing for our visit to the airlines we need to have access to some of the ISA documents (which used to be in binders in Sam's office!) Could you "check out" the following (from the LAN room) for use in Sam's office during the week of 11/10. All are from ISA Doc. Request #3: Item 2(a). List of 9/11 checkpoint screeners Item 2(b). List of 9/11 ground crews Item 3(a). 9/11 Screener interviews Item 3(b). 9/11 Ground crew interviews Item 10. Performance standards for 9/11 metal detection, explosive detection devices; x-rays and hand wands Under Item 2, ISA submitted (in Binders 2(b), (c), (d), (e), (f), (g), (h) and (i) the WDC CASFO Official Investigative Report for AAL #11, and (in Binder 2(i)), Boston Logan Airport Logs, and UAL Flight 93, Executive Report, New York CASFO. In addition to the specific items mentioned above, we would like access to all of this material as well.

4/4/2004

American Airlines 1. Contact information for Chris Bidwell of AAL Security who asked Suzanne Clark if she had heard anything about a gun on AA #11. 2. Obtain the phone log (or bill) itemizing the calls received at the desk where Suzanne Clark was located on 9-11 to cross check with phone calls from the FAA WOC. (This is to follow-up on Suzanne's contention that she doesn't recall talking to PSI Janet Riffe on 9-11). 3. Obtain any notes taken by Suzanne Clark that she said she wrote and gave to the folks at the SOC. 4. Notes taken by anyone in the SOC, in contact with the hijacked flights or in contact with the FAA on 9-11. 5. Obtain phone number and contact information for Michael Woodward. 6. Get schematic of the aircraft so we can chart seating locations and flight attendant service sections. 7. Get an index or roll-up of the AAL Corporate Event Reporting System (CERS). 8. Follow-up with Rick Miller of AAL engineering who can provide information on the use of cell phones aboard aircraft, and can confirm whether AAL #77 had operational GTE cell phones. 9. GTE cell phone logs itemizing the calls and the numbers dialed for AA #11 and AA #77. 10. A copy of the U.S. High Altitude Controller Chart that was in the AA SOC (as per Miles) 11. Organizational/Seating Chart of the SOC identifying the individuals occupying each of the positions in the center on 9-11. 12. AA is going to e-mail pictures of the ASD so we can print them out with better quality. 13. Pinkerton threat data delivered daily to AAL (from April 1-September 11, 2001) 14. The average passenger load for AAL 11 and AAL 77. 15. Phone log (or bill) itemizing the incoming and outgoing calls from all phones in the SOC. 16. Phone log (or bill) itemizing the incoming and outgoing calls from the phone located at the desk of the following individuals/billets on September 11. The desk of the Operations Manager on the floor (Marquis), the dispatcher handling the two hijacked flights (Peggy Houck); the ATC liaisons (Halleck, Marino, McDonald) Southeast Regional Reservations Office (SERO) and the Logan Flight Services Office on 9-11 (this will place the precise time of calls from the aircraft and other communications information). 17. Ask AA to contact their employees to ask anyone who was in contact with the flights or someone who had talked to a passenger aboard the flight during the hijacking to come forward. 18. AAL organizational charts pre and post 9-11. 19. Tapes and transcripts of all voice communications with AAL #11 and AAL #77.

United Airlines 1. Get schematic of the aircraft so we can chart seating locations and flight attendant service sections. 2. GTE cell phone logs itemizing the calls and the numbers dialed for UAL #93 and UAL #175. 3. Organizational/Seating Chart of the command center identifying the individuals occupying each of the positions in the center on 9-11. 4. The average passenger load for UAL #93 and UAL #175. 5. Phone log (or bill) itemizing the incoming and outgoing calls from the Command Center on 9-11. 6. Phone log (or bill) itemizing the incoming and outgoing calls from the phone located at the desk of the following individuals/billets on September 11. The desk of the Operations Manager on the floor (Miles), the dispatcher handling the two hijacked flights (Ballinger and McCurdy); the Ops Center ATC liaison (Rodgers); the S AMC for all stations — this will place the precise time of calls from the aircraft and other communications information. 7. Ask UAL to contact their employees to ask anyone who was in contact with the flights or someone who had talked to a passenger aboard the flight during the hijacking to come forward. 8. UAL corporate organizational charts pre and post 9-11. 9. Tapes and transcripts of all voice communications with UAL #93 and UAL # 175. 10. A copy of the semi-annual "security report" provided by Ed Soliday to the Executive Committee of the UAL Board of Directors. 11. All notes taken by Richard Belme and other individuals in contact with UAL #93 and UAL #175. 12. Information on why UAL #93 was late departing from Newark. 13. Contact information for La Rena Vigil who took a call from parents of a passenger aboard UAL #175.

Page 1 of 1

John Raidt From:

Lisa Sullivan [lsullivan@9-11 commission.gov]

Sent:

Thursday, December 04, 2003 6:03 PM

To:

Team 7; [email protected]

Subject: Email and Doc Req for AAL:

Team 7: Please review the attached document request No. 2 for AAL (it is saved in the T7 shared drive Doc Requests/ Team 7 ownership). Below you will find additional requests to transmit by email, per John's request, as they respond (more or less) to our initial document request. Lisa The following requests are responsive to AAL Doc Request No. 1, Item 1:

1. Contact information for Rick Miller, an AAL engineer, who can provide information on the use of cell phones aboard aircraft, and can confirm whether the GTE air phones on AA 77 were operational on September 11, 2001. 2. GTE air phone logs itemizing the calls and the numbers dialed from AA 11 and AA 77 on September 11,2001. 3. Recordings and/or transcripts of all voice communications with AA 11 and AA 77. 4. That American Airlines ask all employees working on September 11, 2001 The following requests are responsive to AAL Doc Request No. 1, Item 2:

5. Notes (or memos) written by Suzanne Clarke on September 11, 2001. 6. Notes taken by anyone in the SOC in contact with the hijacked flights or with officials of the federal government, particularly FAA officials, on September 11, 2001. The following requests are responsive to AAL Doc Request No. 1, Item 3:

7. Pinkerton threat materials received by American Airlines from April 2001 through September 11, 2001.

Lisa M. Sullivan Staff Assistant 9-11 Commission 301 7th Street, Room 5125 Washington, DC 20407

202.401.1770

4/4/2004

Thomas H. Kean CHAIR

Lee H. Hamilton VICE CHAIR

Richard Ben-Veniste Fred F. Fielding Jamie S. Gorelick

MASSPORT DOCUMENT REQUEST No. 2

The National Commission on Terrorist Attacks Upon the United States (the "Commission") requests that the Massachusetts Port Authority (Massport or the "respondent") provide the Commission with copies of the following documents no later than January 12, 2003: 1. The MASSPORT business plan for 2000-2001.

Slade Gorton Bob Kerrey

2. All records, transcripts, and tapes pertaining to the entryway servicing the Logan Airport parking garages on September 11, 2001.

John Lehman Timothy J. Roemer James R. Thompson

The Commission requests that documents requested above be provided as soon as they are available, even though all requested documents may not be provided at the same time, through means of a "rolling" production.

Philip D. Zelikow EXECUTIVE DIRECTOR

If any requested documents are withheld from production, even temporarily, based on an alleged claim of privilege or for any other reason, the Commission requests that the respondent, as soon as possible and in no event later than the production date, identify and describe each such document or class of documents, as well as the alleged basis for not producing it, with sufficient specificity to allow a meaningful challenge to any such withholding. If the respondent does not have possession, custody or control of any requested documents but has information about where such documents may be located, the Commission requests that the respondent provide such information as soon as possible and in no event later than the production date. If the respondent has any questions or concerns about the interpretation or scope of these document requests, the Commission requests that any such questions or concerns be raised with the Commission as soon as possible so that any such issues can be addressed and resolved prior to the production date. December 18, 2003

Daniel Marcus General Counsel

TEL (202) 331-4060 FAX (202) 296-5545 www.9-11 commission.gov

Follow-up Docs Requested by Kean Commission

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John Raidt From:

Sam Brinkley

Sent:

Monday, December 29, 2003 2:57 PM

To:

Team 7

Subject: FW: Follow-up Docs Requested by Kean Commission

I think this covers all we requested.

Sam ^9/11 Personal Privacy Original Message // i From: Cherry, Diana M. on behalf of Feagley, Michael R. /! Sent: Tue 12/23/2003 2:57 PM // ] To: Sam Brinkley / i Cc: Ellis, Susan Nystrom; Feagley, Michael R.; Jeffrey Ellis Esq. (E-mail^; Ricks.Frazierta Subject: Follow-up Docs Requested by Kean Commission / |

I

Sam: / / | We need to collect ASAP for Kean Comm'n. these doc£ we are Working on these follow-up requests from your November 20-21 visit to United WHQ; (1) abating charts for 2 hijacked aircraft, marked to show where the FAs were seated/their/areasj of responsibility, and the location of the secreted Boeing key; (2) manifests (w/ seating assignments) for the 2 hijacked flights; (3) ACARS printout (and Knerr annotations) for UA 175: (4) seating/position charts for the OCC and the CMC; (5) CMC 5-31-01 training guide; (6)| / / jnotes of his 91101 SAT7 call; (7) ACARs printouts for the morning of 91101 for six or seven non-hijacked aircraft (to see what messages they received from dispatchers, etc.)/with best bets being sectors 9, 13 and 14; (8) Captain Soliday's report to the executive committee of the UA board given closest to/before 91101; (9) the 2000 videotape featuring Andy Studdert and hijacking victims; (10) GTE Airphone bills, etc. to UA for 91101 Starfix calls; (11.) an explanation of what calls were recorded in the OCC and CMC, and copies of any tapes of calls the/morning of 91101; (12) an explanation of what the normal loads are on aircraft like/those that were hijacked; (13) an explanation of what SatCom, Starfix and other calls into/out of SAMC were recorded on 91101, and copies of any tapes; (14) from Rich Belme, the URL's of the wejbsites that he gets 91101 information from; (15) an explanation of the reasons UA 93 took 40 mintites from rolling back from the gate to wheels up on 91101; (16) locate I jand find oui what he knows about 91101 Starfix calls; (17) locate someone named Vigil who may have had/a telephone call from the family of victim Peter Hanson. /

Please let me know if we have missed anything you asked for.

Michael R. Feagley, Esq. Mayer, Brown, Rowe & Maw LLP 190 South LaSalle Street Chicago, IL 60603 Phone: (312)701-7065 Fax: (312)706-8623 E-Mail: mfeagley Of

4/4/2004

/ / / / I

Follow-up Docs Requested by Kean Commission

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NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressee and may contain legally privileged and confidential information. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this message and please delete it from your computer.

4/4/2004

Thomas H. Kean CHAIR

FBI BRIEFING REQUEST NO. 6

Lee H. Hamilton VICE C H A I R

Richard Ben-Veniste Fred F. Fielding Jamie S. Gorelick

The National Commission on Terrorist Attacks Upon the United States (the "Commission") requests an informal background briefing from appropriate officials at the Federal Bureau of Investigation ("FBI"), including Special Agents Jackie McGuire, Jim Fitzgerald, Rich Quinn, Robert Sassok, Chris Haynes and Hank Shaw on the following topics:

Slade Gorton Bob Kerrey John Lehman

1. The FBI's investigation and findings with regard to the tactics used by the hijackers and/or their associates to study, test, and defeat the U.S. aviation security system prior to and on the day of September 11, 2001, including:

Timothy J. Roemer James R. Thompson

Philip D. Zelikow EXECUTIVE DIRECTOR

a. The FBI's investigation and findings with regard to flight training and pilot practice by the hijackers; b. The FBI's investigation and findings with regard to weapons purchased by the hijackers; c. The FBI's investigation and findings with regard to the actions of the hijackers to take over the aircraft from the flight crew, to control the passengers, and to operate the aircraft on September 11, 2001; d. The FBI's investigation and findings with regard to communications to and from the hijacked flights on September 11, 2001; e. The FBI's investigation and findings with regard to whether other flights may have been targeted as part of the plot on September 11, 2001, including any efforts by the FBI to screen the manifests and passengers of commercial flights other than those hijacked on that day; and f. The FBI's investigation and findings with regard to the pre-flight security screening of the hijackers on September 11, 2001. 2. The Commission requests that the briefing including the viewing of relevant videotapes held by the FBI, including: a. Videotape recorded at Dulles International Airport on September 10, 2001, that may show one or more of the hijackers; b. Videotape recorded at Dulles International Airport on an unspecified date prior to September 11, 2001, that shows several Middle Eastern males seeking to get through security areas by showing badges (as TEL (202) 331-4060 FAX (202) 296-5545 www. 9-1 lcommission.gov

FBI Briefing Request No. 6 Page 2 mentioned in the PENTTBOM briefing held for Commission staff on December 10-11,2003); c. Videotape of the hijackers at the Dulles International Airport security checkpoint on September 11, 2001; d. Videotape of the hijackers at the Portland (Maine) International Jetport on September 11, 2001; and e. Any other videotapes held by the FBI that may show images of the hijackers on September 11, 2001. The requested briefing is for general background purposes only and will not be a substitute for later interviews the Commission and its staff may wish to conduct. December 23, 2003

Daniel Marcus General Counsel

OUTSTANDING REQUESTS FOR UNITED AIRLINES I.

January 9, 2004

PER 12/23/03 FEAGLEY E-MAIL 1. "seating charts for 2 hijacked aircraft, marked to show where the FAs were seated, their areas of responsibility, and the location of the secreted Boeing key;" JAN. 04 MODIFICATION: TO FACILITATE THE COMMISSION'S ABILITY TO REPRODUCE FOR POSSIBLE USE AT 1/27 HEARING, PLEASE PROVIDE AN ELECTRONIC VERSION OF THIS REQUEST. PLEASE INCLUDE SEAT NUMBERING. 2. "manifests (w/seating assignments) for the 2 hijacked flights;" 3. "ACARS printout (and Knerr annotations) for UAL 175;" 4. "seating/position charts for the OCC and the CMC;" JAN. 04 CLARIFI CATION: PLEASE INCLUDE NAMES FOR EACH SEAT/POSITION. 5. "CMC 5-31-01 training guide;" JAN. 04 MODIFICATION: PLEASE INCLUDE A SHORT WRITTEN DESCRIPTION OF THE ROLES OF THE OCC AND CMC AS OF 9/11. (THIS IS TO MAKE SURE OUR NOTES FROM THE 11/03 BRIEFING ACCURATELY REFLECT THESE ROLES.) 6-

1

frotes

of his 91101 SAT7 call;"

7. "ACARS printouts for the morning of 91101 for six or seven non-hijacked aircraft (to see what rnessages they received from dispatchers, etc.), with best bets being sectors 9,13 and 14;" 8. "Captain Soliday's report to the executive committee of the UA board given closest to/before 9/11;" JAN. 04 MODIFICATION: PLEASE INCLUDE AT LEAST TWO OR THREE SUCH REPORTS FOR PRE-9/11. 9. "the 2000 videotape featuring Andy Studdert and hijacking victims;" 10. "GTE Airphone bills, etc. to UA for 91101 Starfix calls;"

9/11 Personal Privacy

JAN. 04 CLARIFICATION: PLEASE INCLUDE GTE INFORMATION ON ANY CALLS FROM FLIGHTS 93 AND 175. 11. "an explanation of what calls were recorded in the OCC and CMC, and copies of any tapes of calls the morning of 91101;" 12. "an explanation of what the normal loads are on aircraft like those that were hijacked;" JAN. 04 CLARIFICATION: IN ORDER TO FACILIATTE COMPARISON WITH THE SAME DATA ALREADY RECEIVED FROM AMERICAN AIRLINES FOR FLIGHTS 11 AND 77, PLEASE PROVIDE THE LOAD FACTOR FOR THE TWO FLIGHTS THEMSELVES, BY DAY OF WEEK, FOR THE PERIOD JUNE 2001 THROUGH SEPTEMBER 11, 2001, WITH AVERAGE FACTORS PER FLIGHT, PER DAY OF WEEK, PER MONTH. ALSO PLEASE PROVIDE SEPRATE CALACULATION FOR 9/11 LOAD FACTOR FOR EACH AIRCRAFT. 13. "an explanation of what SatCom, Starfix, and other calls into/out of SAMC were recorded on 91101, and copies of any tapes;" 14. "from Rich Belme, the URL's of the websites that he gets 91101 information from;" 15. "an explanation of the reasons UA93 took 40 minutes from rolling back the gate to wheels up on 91101;" 16. "locate! calls;"

Hand find out what he knows about 91101 Starfix \. "locate someone named Vigil who may have had a telephone call from

family of victim Peter Hanson."

JAN. 04 CLARIFICATION; PER THE FBI, HER NAME IS LA RENA VIGIL. \. ADDITIONAL OUTSTANDING REQUESTS FROM UAL REQUEST #1 (07/18/03) AND UAL E-MAIL REQUEST (10/17/03) 18. Dulles (IAD) Security Audits 19. Dulles checkpoint screening records JAN. 04 MODIFICATION: PLEASE PROVIDE INFROMATION ON COMPARATIVE PERFORMANCE RESULTS FOR CHECKPOINTS

9/11 Personal Privacy

IAD-01 AND IAD-02, AND ANY EXPLANATION OF DIFFERENCES IN SUCH PERFORMANCE. 20. CAPPS Information on Flights 93 and 175, including selection status of hijackers. 21.9/11 logs and other records of phone calls to and from Rich Miles, Ed Ballinger, Sandy Rodgers and McCurdy. 22. UAL corporate organization chart for 9/11/01. 23. Did the hijackers purchase extra (unused) seats on the hijacked flights? 24. Please verify the check-in and boarding time information for the Flight 93 and Flight 175 hijackers. (We believe we have received this information for some, but not all, of the hijackers, but even in some of those cases, some of the information seems to be in conflict.) 25. Information and where, when and how the Flight 93 and Flight 175 hijackers went through checkpoint screening. 26. Notes/transcripts or other records of Jerry Tsen's communications to Flight 175. 27. Please identify Carl Artis (per 8:12 AM CT UAL Timeline entry) 28. Please identify DD/SY/FO (per 8:12 AM CT UAL Timeline entry) 29. Clarify precise timing of the lockouts of Flights 93 and 175. III.

FOLLOW-UP INTERVIEW/BRIEFING REQUESTS (by phone) 30. Ed Soliday 3 I.Ed Ballinger 32. Bill Roy, Rich Miles, Mike Barber (can be done together)