Summer Recruitment 2010

Summer Recruitment 2010 Date: Sep 09

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Genpact - A Snapshot  Brief History

 Started in 1997 as an independent GE Capital business unit in India  Expanded scale & scope to serve all other GE businesses  Became an independent company in January 2005

'Best Performing BPO Services Provider' 3 consecutive years! 20072009. 'Best Performing FAO Services Provider' – 2009

#1 Business Process Outsourcer (2008) #1 Procurement Outsourcer (2007 & 08) #1 Offshore ITO Provider (2007); Top 5 Knowledge Process Outsourcer (2007 & 08)

 Successful listing on the NYSE, August 2007 (symbol: G) #1 Third-party BPO (2005-08)

 Genpact Today

 12 countries, 25+ Languages, 25+ cities  36200 + employees, 50+ Nationalities  100+ clients (30+ Global 500), 52+ % business from Global Customers other than GE in 2008 up from < 5% in 2004.  GE continues to grow ~ 7%. Global Clients revenues grew by 60+% over 2007.

Global Top 10; By Industry - Top 10 in Financial Services (Banking & Insurance) & Discrete Manufacturing; By Services – Top 10 in Financial Management & ICT Management

Best BPO Provider – Europe (2008) 5 Global Excellence Awards - Lifetime Contribution - Global Shared Services Leader - Global SS Standard Bearer - Global BPO Center of Excellence - Global Knowledge Services Excellence (2007)

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An Industry Pioneer for 10+ Years...Now Leading the Gen 2.0 of Globalization  Consistent history of delivering beyond promises... highly referenceable client base  Focus on “Maximizing Value” rather than only maximizing cost savings and efficiency  Difficult to replicate deeply embedded culture of...  Maniacal client focus  Industrial strength execution  Continuous improvement and setting industry standards... Lean Six Sigma DNA  People practices – highly engaged employees...industry leading retention

 Breadth & Depth of service offerings – unique ability to leverage process knowledge,

technology and data insights

Proprietary framework for “Best-in-Class processes” built with insights from the best managed companies in the world Confidential. All trademarks appearing herein belong to their respective owners.

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Proven Experience Across Multiple Industries & Processes Finance & Accounting

Supply Chain & Procurement

Business Processes Services (80%)

► Financial

Payable Planning &

► Business

► Customer Growth / Retention ► Risk Mitigation ► Operations Improvement

Insurance Services

► Product Development ► Sales And Marketing ► Underwriting And Risk ► Staffing ► Payroll ► Workforce

HRO

Enterprise Application Services

IT Services (20%) IT Infrastructure Services

BFSI

Note:

Mgmt.

Mgmt.

► After-market Services ► Re-designing / Re-engineering

► Originations / New Applications ► Booking And Funding Billing ► Policy Administration ► Claims Management ► Corporate Functions ► Rewards & Benefits Admin ► Learning Admin & Solutions ► HR Analytics

Admin

► Design,

Implementation & Support Solutions

► Content ► CRM

Development

► End-user Services ► Enterprise Computing

► Network ► Security

Services Services

Manufacturing

 Finance/Banking

And Reporting Management

► Cash

► Accounts Receivables ► Account Servicing ► Customer Care

Insurance

► Closing

Analysis ► Receivables Management ► Sourcing And Procurement ► Sales & Inventory Planning ► Logistics Services

Collections & Customer Service

Industry

► Accounting

Opportunity Assessment ► Customer Acquisition

Analytics





► Accounts

Industrial

Transportation (Automotive)

Other Business Services

Healthcare

Broad Service Offerings: End-to-End, Simple to Highly Complex

(1) Percentages based on 2008 revenue breakdown

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Managing Change Effectively is Vital, Value Beyond Cost Arbitrage Only being Realized by Some… Significant hurdles impairing leverage of the full potential that globalization offers. Globalization efforts will almost always encounter disruptive change resistance – people, process, communication and execution challenges Organization Challenges

Communication Challenges

Execution Challenges

Dealing with loss of jobs

Mistrust

Impact on your customer

Fear of the unknown

Lack of Transparency

Moving from Direct ownership to partnership

Travel related anxiety

Informal grapevine

Right skilling the retained organization

“Loss of control” perception

Unrealistic Expectations

Changing Nature of Jobs

Genpact Success Drivers Make it a major initiative, with financial and business outcomes

Build and plan for early success; Communicate Openly & Transparently

Address “Real” and “Perceived” hurdles

Build a Partnership

Create champions at various levels in the organization

Address Resistance, Ease Implementation, Align People Confidential. All trademarks appearing herein belong to their respective owners.

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Genpact Provides Sustainable Cost Savings & Business Impact Through Seamless Global Delivery  Moved into Eastern Europe and China 7 + years ago  Deep local leadership and breadth of services across all locations  Constantly moving to Tier 2 and Tier 3 cities ahead of costs and

availability of talent  Employer of choice in most locations

Continents

Americas

# Employees

3,600+

Delivery Centers

United States, Mexico, Guatemala

EMEA 2,100+ Hungary, Netherlands, Spain, Romania, Poland, Morocco

India

East Asia

26,100+

4,200+

Seven major cities across India

China, Philippines, Japan

First Mover In Many Locations… One Quality & Service Culture Worldwide Confidential. All trademarks appearing herein belong to their respective owners.

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Genpact Provides Sustainable Cost Savings & Business Impact Through Seamless Global Delivery

Poland

Morocco

Guatemala

Continents

Americas

EMEA

India

East Asia

# Employees

3,600+

2,100+

26,100+

4,200+

Delivery Centers

United States, Mexico, Guatemala

Hungary, Netherlands, Spain, Romania, Poland, Morocco

Seven major cities across India

China, Philippines, Japan

First Mover In Many Locations… One Quality & Service Culture Worldwide Confidential. All trademarks appearing herein belong to their respective owners.

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Today Genpact is a Trusted Partner to the World's Leading Companies… Manufacturing

Services

Banking, Financial Services, Insurance

Leading Oil & Gas Company

Top 5 Logistics Company (2)

Leading Financial Services Major

Leading Water Technology Supplier

Leading Information Serv. Provider

Leading Corporate Lending Major

Global Health & Hygiene Leader

Leading Transportation Services Co.

Leading Insurance & Fin. Serv. Co.

Global Energy Major

Leading Facilities Mgmt Firm

Top 10 US Banks (2)

Leading Industrial Goods Firm

Major Property Developer

Top 5 Aerospace Manufacturer

Leading Home Improvement Firm

Top 10 Auto Manufacturers (3)

Leading Online Marketplace

Top 10 Pharma Companies (4)

Major Cable TV Operator

Leading Healthcare Manufacturing Co.

Leading Media & Entertainment Co.

Top 5 Australian Bank

Leading Apparel Maker

Leading Telecom Serv. Provider

Leading Global Insurance Broker

Leading Consumer Goods Firm

Leading Security Systems Provider

Leading Re-insurer

5+ Global 500 Clients

10+ Global 500 Clients

Top 5 Health Insurer (US & UK) Top 5 European General Insurer

15+ Global 500 Clients

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Top 10 US General Insurer

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Today Genpact is a Trusted Partner to the World's Leading Companies…ctd.

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Genpact Is An ‘Employer Of Choice’  Selective Hiring (13000 hires 9,400+ 500+

Green Belts* Blackbelts* / MBBs*

1300+

CA / CPA

2,500+

MBAs

100+ 75+ 25,000+ 3,500+ 800+

PhDs & Doctors Actuaries Graduates IT Resources Insurance Certified

50+

Nationalities

25+

Languages

*Trained

globally; 6% of All Applicants)  25% + Hires through Internal references  Multiple Channels  Genpact Training Academy  Low Attrition (26% globally; 50% of

Industry Average)  Retention modeling & six sigma analytics  Robust Best Practice Implementation  Innovative Rewards Program

#1 Best Performing BPO #1 in Human Capital Development Global Services 100 Survey ( 2007)

“Genpact has World Class People Practices” – Industry Benchmarking Study

 Metrics-based variable compensation  Attractive Career Paths (20,000+

trained, 6600+ Promoted)

Industry Leading Practices … 3rd Best Company to Work For … # 1 in Employee Satisfaction Confidential. All trademarks appearing herein belong to their respective owners.

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Career Growth @ Genpact:

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Leadership Development strategy linked to Talent Management Issues Building the Leadership Gene Pool Focuses on  Building Leadership Pipeline to ensure enough leaders to fuel expansion and mitigate competitive pressures 

Focus on differentiated and fast track growth of mid level managers



18 month functional and operations leadership programs



30% on total demand being met through the internal pipeline.

Talent Management Issues Fuel Business Growth

Make strategic / cultural Change

(not enough leaders to support future expansion goals)

(current leaders represent what the business needed in the past, not future)

Prevent the “Perfect Storm” (not enough leaders coupled with little management development to fill void

Ensure Continuity (Increasing “War for Talent”)

Source: Duke Corporate Education, 2007

 Partnering with experts on designing and delivering Executive Education to Hi potential Senior Management 

Closely aligned to business strategy



Building immediately needed organizational capability to meet business challenges

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Developing Leaders Leaders Growing Growing Leaders Leaders Developing

Leadership Roadmap

Senior Leadership Development Program Year 10 - Year 15

Executive Leadership Program Year 8 –Year 10

Business Leadership Program Year 6- Year 8

Emerging Leaders Leaders Emerging

Accelerated Leadership Program Year 4 – Year 5

New Manager Devpmt Curriculum Year 2– Year 3

Developing Managers Managers Developing

>15 years

Foundations Of Leadership Professional Skills

Globalization and strategy, Innovation, co creation, Coaching Financial Risk analysis, Execution – in a Consortium setting

E2E Business Strategy Leadership Mindset, collaboration, Influence ,coaching, problem solving Customer partnership, capital structure, valuation, business communication

Operating Excellence, Personal Brand of Leadership, trust and conflict management, Coaching, Leading change, Fundamentals of Business Finance, Key account management

Managing Change, Business Financials for Operations, Situational Leadership, Advanced People Management

Customer Loyalty, Persuasion Skills, Difficult interactions & Advanced Team Management * Advanced Business Communication Skills Goal Setting, Coaching skills, Decision Making, Analytical Thinking, Presentation Skills, Goal Setting, Delegating * Performance Management

Emerging Emerging Managers Managers

0 - Year 1

Genpact Emerging Managers

People Management & Development Practices, Communication, Time Management, Stepping Upto Management *Customer Management, Cultural Sensitivity, Operations Excellence, Continuous Improvement

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Our Values & Cornerstones Values… Define Our People

Cornerstones… Uphold Us as a Company

leadership Being resourceful, and growth-oriented

Customer Centricity

performance Delivering on promises

passion Being passionate about our business

Process Excellence

innovation Improving processes constantly

Employer of Choice

teamwork Boundaryless behavior

integrity Leading by example

Best-in-Class

respect Believing in people Confidential. All trademarks appearing herein belong to their respective owners.

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Genpact Rewards & Recognitions

'Best Performing BPO Services Provider' For 3 consecutive years! 20072009. 'Best Performing FAO Services Provider' – 2009

Global Top 10; By Industry - Top 10 in Financial Services (Banking & Insurance) & Discrete Manufacturing; By Services – Top 10 in Financial Management & ICT Management

#1 Third-party BPO (2005-08)

Best BPO Provider – Europe (2008) 5 Global Excellence Awards – Lifetime Contribution, Global Shared Services Leader, Global SS Standard Bearer, Global BPO Center of Excellence, Global Knowledge Services Excellence (2007)

‘Operational Excellence & Quality’ – Indiatimes BPO Awards 2008

#1 Business Process Outsourcer (2008); #1 Procurement Outsourcer (2008 & 2007); #1 Offshore ITO Provider (2007); Top 5 Knowledge Process Outsourcer (2008 & 2007)

One of the only two Offshore Providers, included in Gartner’s Magic Quadrant, IT Helpdesk Providers for North America

NASSCOM: Genpact among India’s Top 100 IT Innovators ‘07 Confidential. All trademarks appearing herein belong to their respective owners.

Genpact among Top 14 Innovative organizations in India, 2007 15

Summer Internship Programme

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Objective of Internship:  Live projects with immediate business impact.  Opportunity to interact with pioneers and leaders of the industry.  Structured programme: Immense learning opportunities.  Independence & high level of empowerment in area of project.  Constant encouragement & support: Project Guide, Quality Mentor, HR

Spoc.  Opportunity to interact with experienced and talented people who enjoy their work.  Two months of evaluation of high potential students as future employees.

2009 Summer Internship Project Samples

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Sample Projects 09

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Project Details: Availability of Summer Internship Opportunities:  Across Genpact locations in India: Bangalore, Kolkata, Gurgaon,

Delhi, Hyderabad, Jaipur  Across Genpact COEs (Centre of Excellence) and Functions  Possible Areas of Internship:  Operations  HR  Six Sigma/ Transitions.  Marketing  Analytics  Training  Finance Confidential. All trademarks appearing herein belong to their respective owners.

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Annexure

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Service Offerings Industry

BFSI Insurance

Manufacturing

Finance/ Banking

Industrial

Transportation

Business Process Services (80%) Finance & Accounting

Procurement & Supply Chain

Insurance / Transactional Services

Collections & Customer Service

50% of the business with manufacturing companies - Includes Oil & Gas, Energy, Industrial Manufacturing … Widest offering in Finance & Accounting - Accounts Payable, Billing, Accounts Receivable, Management reporting, General Ledger Accounting, Tax , Treasury & Cash management and Closing & Reporting Strategic sourcing to Unmanaged spend

Others Business Services

Healthcare

IT Services (20%) Enterprise Application Services

IT Infrastructure Support

ERP & BI - Design, Implementation & Maintenance Content Development Network & Security services Proprietary Products

Sales & Inventory planning, Logistics & After market services Analytics

Business/Market Intelligence & Support ; Specialized Services

Risk, Governance & Compliance

SOx, Risk Management, Internal Audits, IT Audits, Forensic Audit

Reengineering

Onsite Deployment of Operating Quality Experts

Note:

Wide Portfolio Built On Captive Heritage ... Industry leading competencies on High Value Added Services

(1) Percentages based on 2008 revenueConfidential. breakdownAll trademarks appearing herein belong to their respective owners.

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