Smart Learning

Concept RFP For Smart School TeachingLearning Materials Wednesday, July 23, 1997

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Copyright � 1997 Government of Malaysia. In the event that there exists any discrepancy between an electronic version of this document (or a document printed or distributed using an electronic version as a source) and the official printed hardcopy distributed by the Government (See Section 1.4.4 Obtaining a Printed Copy of The CRFPs and Related Documents), or officially distributed addenda or corrections, then the information in the official printed hardcopy, addenda or corrections shall prevail. i

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Concept RFP For Smart School Teaching-Learning Materials ..................................................... 1 1 Overview of the MSC and the Smart School Project.......................................................... 1 1.1 MSC Flagship Applications .................................................................................. ....... 1 1.2 Smart School Project Objectives and Approach ......................................................... 2 1.3 The Smart School Pilot Effort............................................................................ ........... 2 1.3.1 Objectives........................................................................ .............................................2 1.3.2 Background information of pilots .............................................................................. 3 1.3.3 Scope of the Pilot Projects .................................................................................. ......... 3 1.4 Concept Requests for Proposals .................................................................................. 3 1.4.1 Overview.......................................................................... ............................................ 3 1.4.2 Documents to be read with this CRFP ....................................................................... 4 1.4.3 The Smart School CRFPs............................................................................. ................4 1.4.4 Obtaining a Printed Copy of The CRFPs and Related Documents

.......................... 5 1.4.5 CRFP Process and Timeline .................................................................................. ...... 6 First stage: Individual Proposal Development...............................................................6 Second Stage: Total Integrated Solution Development ................................................. 6 Abbreviated Timeline .................................................................................. .................... 6 2 Introduction to the Teaching-Learning Materials CRFP ................................................... 8 2.1 Background........................................................................ ...........................................8 2.2 Objective......................................................................... .............................................. 8 3 Functional Requirements...................................................................... ............................. 10 3.1 Operation Requirements...................................................................... ......................10 3.1.1 Teaching-Learning Materials......................................................................... ...........10 Selected Subjects.......................................................................... ................................... 10 Types of Materials......................................................................... .................................10 Levels of Technology in Pilot Smart Schools................................................................ 10 Use of Teaching-Learning Materials......................................................................... ....10 3.1.2 Training Modules .................................................................................. .................... 11 Training Design............................................................................ ..................................11 Resources and

References........................................................................ ...................... 11 Delivery System .................................................................................. ........................... 11 Training Schedule .................................................................................. ........................ 11 3.1.3 Training Programme for Master Trainers................................................................12 3.2 Performance Requirements...................................................................... .................. 12 3.2.1 Teaching-Learning Materials......................................................................... ...........12 Instructional Design............................................................................ ...........................12 Elements Across the Curriculum .................................................................................. 12 Instructional Adequacy.......................................................................... ........................ 12 Timetable .................................................................................. ...................................... 13 Time of Delivery.......................................................................... ................................... 13 Language of the Materials .................................................................................. ........... 13 3.2.2 Training Modules .................................................................................. .................... 14 Training Curriculum........................................................................ ..............................14 Format of Training Modules .................................................................................. ....... 14 Delivery System .................................................................................. ........................... 14 Time of Delivery.......................................................................... ................................... 14

3.2.3 Training Programme for Master Trainers................................................................14 Monitoring and Evaluation .................................................................................. ......... 14 3.3 Maintenance and Support Requirements ................................................................. 15 3.3.1 General .................................................................................. ..................................... 15 3.3.2 Support Services Requirements...................................................................... ..........15 3.3.3 Maintenance and Repairs........................................................................... ............... 15 3.3.4 Maintenance Personnel .................................................................................. ........... 15 3.3.5 Post-Warranty Charges........................................................................... ..................15 ii

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 3.3.6 Spare Parts and Consumable Items.......................................................................... 15

3.3.7 Maintenance of the Courseware Component of the Materials and the Training Modules .................................................................................. ............................................ 16 3.3.8 Publications and Manuals........................................................................... .............. 16 4 General Technical Requirements .................................................................................. .... 17 4.1 Application Architecture .................................................................................. ......... 17 4.2 Application Framework......................................................................... ....................18 4.3 Standards Compliance .................................................................................. ............. 19 4.4 Integration Requirements .................................................................................. ........ 20 4.5 Security Considerations .................................................................................. ........... 21 4.6 Platform Support........................................................................... .............................22 4.7 System Sizing and Capacity Planning....................................................................... 22

4.8 Multiple Language

Support........................................................................... ............ 23 4.9 Risk Assessment Statement .................................................................................. ..... 23 4.10 Technical Service Level .................................................................................. ............ 24 5 Implementation Requirements...................................................................... .................... 25 5.1 Project Management Methodology ........................................................................... 25 5.2 Project Team Structure......................................................................... ......................25 5.3 Risk Management Plan .................................................................................. ............ 26 5.4 Quality Management........................................................................ .......................... 26 5.5 Change Management Plan.............................................................................. ...........26 5.6 Training programs.......................................................................... ............................ 26 5.6.1 Overview.......................................................................... .......................................... 26 5.6.2 Training Strategy .................................................................................. ..................... 26 5.6.3 Training Facilities ..................................................................................

.................... 27 5.6.4 Training Schedule.......................................................................... ............................ 27 5.6.5 Training Venue .................................................................................. ........................ 27 5.7 Acceptance Testing Plan .................................................................................. .......... 27 5.8 Technology Transfer Plan .................................................................................. ........ 27 5.9 Implementation Strategies .................................................................................. ....... 28 6 Capabilities of the Responding Organisation .................................................................. 29 6.1 Project Management Capabilities...................................................................... ........29 6.1.1 Project Management Methodology .......................................................................... 29 6.1.2 Project Management Experience .............................................................................. 29 6.2 Training Capabilities...................................................................... ............................29 6.3 Support Capabilities...................................................................... .............................29 6.4 Financial Capabilities .................................................................................. ............... 29

6.5 Technical Capabilities .................................................................................. .............. 30 6.5.1 Technical leadership........................................................................ .......................... 30 6.5.2 Relevant reference sites............................................................................. ................30 6.5.3 Other unique capabilities as applicable ................................................................... 30 7 Financial Requirements .................................................................................. ................... 31 7.1 Business Model Requirements...................................................................... ............. 31 7.2 Business Model............................................................................. ..............................31 7.2.1 Government .................................................................................. ............................. 31 7.2.2 Responding Organisation .................................................................................. ....... 32 7.2.3 Users............................................................................. .............................................32 7.2.4 Financial modelling assumptions....................................................................... ...... 32 7.2.5 Quantities required .................................................................................. ................. 33 7.2.6 Financial

constraints....................................................................... ........................... 33 8 Instructions to Responding Organisations..................................................................... ..34 8.1 Communication .................................................................................. ........................ 34 8.1.1 Responding Organisations� Briefing ........................................................................ 34 8.2 Submission of Proposal.......................................................................... ....................34 8.2.1 Time and Date.............................................................................. .............................. 34 iii

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 8.2.2 Mode of Delivery and Address ................................................................................ 35 8.2.3 Marking........................................................................... ...........................................35 8.2.4 Number of Copies and Separation of Sections of Proposals................................... 35 8.2.5 Deposit .................................................................................. ..................................... 35 8.2.6 Receipt of Proposal.......................................................................... ..........................36 8.2.7 Amendments .................................................................................. ........................... 36 8.2.8 Validity of the Proposal .................................................................................. .......... 36 8.2.9 Advertisement .................................................................................. ......................... 36 8.2.10 Short-list .................................................................................. ................................. 36 8.2.11 Letter of Intent .................................................................................. ....................... 36 8.2.12 Performance Bond .................................................................................. ................. 36

8.2.13 Letter of Understanding..................................................................... .....................37 8.2.14 Language.......................................................................... ........................................37 8.2.15 Currency.......................................................................... ......................................... 37 8.2.16 Contents .................................................................................. ................................. 37 8.3 Proposal Process........................................................................... ..............................37 8.3.1 Communication during the First Stage....................................................................37 8.3.2 First Stage: Proposal Development .......................................................................... 37 8.3.3 First Stage Evaluation of Proposals and ShortListing............................................38 8.3.4 Second Stage: Integrated Solution Development .................................................... 38 8.3.5 Second-Stage Evaluation and Shortlisting...............................................................40 8.3.6 Multi-track negotiations...................................................................... ...................... 40 8.3.7 Final Selection......................................................................... ...................................40 8.3.8 Implementation .................................................................................. ....................... 40

8.4 Process Timeline.......................................................................... ...............................40 8.5 Mandatory Requirements and Evaluation Criteria..................................................41 8.5.1 Mandatory Requirements .................................................................................. ....... 41 Evaluation Criteria.......................................................................... ...............................41 Responding to specific evaluation criteria.................................................................... 42 8.6 Rights of the Government........................................................................ ..................43 8.6.1 Amendments .................................................................................. ........................... 43 8.6.2 Acceptance of Proposals .................................................................................. ......... 43 8.6.3 Cost of Proposal.......................................................................... ............................... 43 8.6.4 Responding Organisation�s Responsibilities ........................................................... 43 8.6.5 Nonliability......................................................................... ......................................43 8.6.6 Confidential Information .................................................................................. ........ 44 8.6.7 Failure of Negotiation .................................................................................. ............. 44

8.6.8 Discrepancy of Document.......................................................................... ............... 44 8.6.9 Withholding Tax............................................................................... ......................... 44 8.6.10 Governing Law .................................................................................. ...................... 44 Appendix 1 - Responding Organisation�s Undertaking Form ............................................... 45 Appendix 2 - Bank Guarantee Deposit Form........................................................................... 46 Appendix 3 - Quantum of Deposit for Responding Organisations........................................ 48 1. For International Companies......................................................................... .................... 48 2. For local companies not registered with the Ministry of Finance, Malaysia.................. 48 3. For companies registered with the Ministry of Finance, Malaysia.................................48 Appendix 4 - Bank Guarantee Form for Performance Bond................................................... 49 Appendix 5 Glossary.......................................................................... ..................................... 52 Table 1: Summary of Targeted Distribution of Levels of Technology in Pilot Schools............. 10 Table 2: Subjects and Grade Levels for Year 1999 ....................................................................... 13 Table 3: Subjects and Grade Levels for the Year 2000.................................................................13 Table 4: Multi-Language Requirements...................................................................... ................. 14 iv

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Figure 1: Three-Tier Application Architecture ............................................................................ 17 Figure 2: Smart School Application Framework ......................................................................... 18 Figure 3: Funding model between Ministry of Education, Responding Organisations, Users and Stakeholders...................................................................... ............................................. 32 Figure 4: How short-listed Responding Organisations will form an unbound consortium..... 39 v

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Concept RFP For Smart School Teaching-Learning Materials Overview of the MSC and the Smart School Project Malaysia�s Multimedia Super Corridor (MSC) aims to revolutionise how the world does business. Located at the hub of Asia�s fastest growing markets, the MSC shall unlock multimedia�s full potential by integrating ground breaking cyberlaws and outstanding information infrastructure in an attractive physical environment. The MSC shall be a regional launch site for companies developing or using leading multimedia technology, allowing these innovators to harness Malaysia�s unique competitive advantages that arise from its multicultural links, committed leadership, and proven track record in developing products and services for regional and global markets. The MSC is a gift from the Malaysian Government to technology developers and users seeking to expand their Asian presence, to Malaysians wanting their country to prosper, and to neighbouring countries aspiring to partner with a technology hub. The MSC is a 15-by-50-kilometre zone extending south from Malaysia�s present national capital and business hub, Kuala Lumpur. The nation is devoting this massive corridor to creating the perfect environment for companies wanting to create, distribute and employ multimedia products and services. The MSC shall bring together the following four key elements � Best possible physical infrastructure, including Kuala Lumpur City Centre, a new world class airport and integrated logistics hub, rapid rail links to Kuala Lumpur, a smart highway, and two intelligent garden cities. � New laws, policies, and practices designed to enable and encourage electronic commerce, facilitate the development of multimedia applications, and position Malaysia as the regional leader in intellectual property protection. � High capacity global telecommunications infrastructure built on MSC�s 2.5gigabitto10-gigabit digital optical fibre backbone and using Asynchronous Transfer Mode (ATM) switches to provide fibre to the building. This network shall have a 5gigabit international gateway with direct links to the US, Europe, and Japan, as well as the other nations in Southeast Asia. �

The Multimedia Development Corporation (MDC) � A one-stop Shop created to manage and market the MSC. The MDC�s mission is to create the best environment in the world for private sector companies to pursue multimedia and to facilitate their investment in the MSC. The MDC is a high powered �one-stop super shop� wholly focused on ensuring the success of the MSC and the companies operating in it. 1.1 MSC Flagship Applications To speed the MSC�s evolution, the Malaysian Government has targeted seven multimedia applications for rapid development. These flagship applications are Electronic Government, Telemedicine, Smart Schools, Multipurpose Card, R&D Clusters, Worldwide Manufacturing Webs, and Borderless Marketing Centres. The objective of these flagship applications is to attract a critical mass of world-class companies to develop leading edge applications, products, and services in the MSC. Specifically, the flagship applications aim to increase 1

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials the productivity and competitiveness of Malaysia and also create a global test bed for innovative solutions. The flagships shall improve Malaysia�s productivity and competitiveness by increasing the efficiency and effectiveness of technology transfer and creating an environment that nurtures highly competitive webs of Malaysian and international small and medium enterprises. The flagships shall also increase foreign direct investment into high technology and shall accelerate the development of a robust services sector. The flagship applications also aim at creating a global test bed for innovation by allowing consortia to pioneer new applications of multimedia in the public and private sectors. The flagships shall also build platforms for ongoing innovation and create standards that allow growing reverse investment from MSC consortia. The flagship shall create the opportunity for the MSC to develop a strong reputation for commercial R&D and shall also strengthen Malaysia�s skill base in multimedia R&D. 1.2 Smart School Project Objectives and Approach Smart Schools, one of the flagships of the MSC, has been identified as a critical enabler to transform radically, the Malaysian school system. The objectives of implementing these Smart Schools, which are based on Malaysia�s National Philosophy of Education, are to � produce a thinking and technology-literate workforce � democratise education � increase participation of stakeholders � provide all-round development of the individual � provide opportunities to enhance individual strengths and abilities The basis for a Malaysian Smart School is provided in the The Malaysian Smart School: A Conceptual Blueprint that has been drafted by a joint industry � Ministry of Education task force, basing itself on an original policy document (Smart Schools in Malaysia: A Quantum Leap) prepared by the Ministry of Education. This team also prepared a document, The Malaysian Smart School Implementation Plan to guide the conversion of existing schools into Smart Schools in two stages. In the first stage, 90 schools in 1999 shall be converted into Smart Schools. The second stage is to convert the estimated 10,000 primary and secondary schools by 2010. 1.3 The Smart School Pilot Effort 1.3.1 Objectives These pilots, implemented in the 90 pioneer schools, shall allow for testing, evaluation, improvement and further fine-tuning to be made to the solutions proposed. Since the pioneer schools are made up of different kinds of schools, the pilots shall also be tested according to the suitability of their solutions to different schools. The pilots shall also be an opportunity to evaluate the extent to which vendors are able to meet deadlines, fulfil predetermined performance levels and generally, demonstrate their implementation capabilities. 2

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 1.3.2 Background information of pilots The 90 pioneer schools, among which the pilots are to be implemented comprise six different categories of schools: � 9 new schools � 5 primary and 4 secondary � four in the Sri Bintang Complex, two in the Batu Permai Complex and three in Putra Jaya; � 36 residential secondary schools; � 14 Munshi Network schools, currently piloting electronic resource centres; � 14 state secondary schools; � 14 state primary schools; � 3 remote schools without direct electricity supply, comprising 2 primary schools and 1 secondary school. The implementation shall involve allocating schools according to predetermined levels of technology, ranging from a preliminary level to the highest level. At the highest level, schools are equipped with a high ratio of computers to teachers and schoolchildren, and full multimedia laboratories such as labs, audio-visual equipment and Local Area Network (LAN) and Wide Area Network (WAN). Full details of these schools including location, staff and student strength, the existing levels of computerisation and other information are listed in The Malaysian Smart School Implementation Plan. 1.3.3 Scope of the Pilot Projects The pilot efforts shall be in line with the different levels of technology that have been allocated to the schools. For any given level, the applications in the pilots shall be implemented to the maximum extent allowed by the level of technology assigned. Details of the levels of technology are described in The Malaysian Smart School Implementation Plan. 1.4 Concept Requests for Proposals 1.4.1 Overview The Concept Request for Proposals (CRFP) outlines the high-level functional requirements expected in each Responding Organisation�s proposal. The CRFP does not explicitly specify platforms, but prescribes a framework built around broadly detailed standards and policies. It gives the Responding Organisation the flexibility to innovate, creating the best solutions to deliver these benefits. Specifically, the CRFP details: � Solution Requirements: Functional, operational, technical, financial and implementation. � Required capabilities of Responding Organisations:

Organisational, financial and technical. � Instructions for Responding Organisations: Proposal procedures and high-level evaluation criteria. 3

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 1.4.2 Documents to be read with this CRFP This CRFP shall be read together with the following documents, in order to get a full picture of the Smart School project. � The Malaysian Smart School: A Conceptual Blueprint. This document provides the conceptual overview of the whole Smart School project. � The Malaysian Smart School Implementation Plan. This document presents the roadmap for creating Malaysian Smart Schools. � Smart School Information Technology Policy and Standards. The primary audience for this document is intended to be Malaysian Government Agencies and Multimedia Development Corporation personnel responsible for making decisions about information technology, and those organisations desiring to provide systems for the Malaysian Government that conform to this set of policies. � The other CRFPs for the Smart School pilots As the CRFPs describe a tight integration between their various described components, familiarity with the requirements of the other CRFPs will be an advantage in producing an integrable solution 1.4.3 The Smart School CRFPs The Smart School Project is built on five CRFPs that invite organisations to offer solutions on one or more of the following areas: � The Smart School Teaching-Learning Materials This CRFP for Teaching-Learning (T-L) Materials focuses on four subjects (Bahasa Melayu, English, Mathematics and Science) that shall be used in class in conjunction with the pedagogical practices outlined in The Malaysian Smart School: A Conceptual Blueprint. These materials, with built-in assessment, shall promote learning in a manner that is best suited to the student�s individual learning pace and style. The CRFP shall also outline requests for training modules and a master-trainer training program. � The Smart School Assessment System The CRFP for the Smart School Assessment System addresses the Smart School�s assessment packages and the Life-Time Database (LTDB), which shall assess and record students� academic progress and performance. The CRFP also outlines requests for the training and certification of assessors.

� The Smart School Management System (SSMS) The CRFP for the Smart School Management System outlines the need for automating school�s administrative processes. This system shall have many linkages with the other sections of the Smart School, especially Teaching-Learning and Assessment systems, as well as with external Ministry of Education databases. The CRFP shall also outline requests for training modules, as well as the training of a group of management trainers. 4

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � The Smart School Technology Infrastructure The CRFP for the Smart School Technology Infrastructure addresses the hardware and LAN that shall be used by 79 of the 90 Smart Schools (The technology infrastructure of the nine new schools and two of the residential secondary schools is beyond the scope of this CRFP). This shall be used to support the TeachingLearning, Management and Assessment systems. The systems shall conform to specified standards to ensure interoperability. � The Smart Schools Systems Integration The CRFP for Systems Integration focuses on the System Integrator�s (SI�s) responsibilities for design and implementation of the overall Smart Schools system. The SI shall ensure the detailed design, installation, testing and acceptance of each of the Smart School sub-applications (Teaching-Learning, School Management system, Assessment system and Technology Infrastructure). The SI is also responsible for the network management and the user assistance services. The CRFP also outlines the need for training for system and network administrators, as well as an overall training strategy and logistics for teachers and principals. The SI shall design and be responsible for the management of the WAN architecture. Although there are five separate CRFPs, Responding Organisations are welcome to submit proposals that cover the requirements of more than one CRFP. The two-stage process for selection is outlined in Section 1.4.5, and described in more detail in the chapter titled �Instructions to Responding Organisations�. 1.4.4 Obtaining a Printed Copy of The CRFPs and Related Documents A hardcopy of all the CRFPs with the related documents shall be purchased from the SMART SCHOOL CRFP SECRETARIAT Educational Technology Division Ministry of Education Pesiaran Bukit Kiara 50604 Kuala Lumpur Malaysia They may be obtained in person during office hours, from 26 July 1997 until 30 September 1997. CRFPs shall not be sold after this period. The office hours are as follows: Monday-Thursday 0800 � 1245, 1400 � 1615 Friday 0800 � 1215, 1445 � 1615 Saturday 0800 � 1245

The CRFPs may be purchased upon payment of a non-refundable fee. Payment shall be in the form of Bank draft in favour of the Chief Accountant, Ministry of Education, Malaysia. The documents are packaged into two sets: 1. The Malaysian Smart School: A Conceptual Blueprint; the Malaysian Smart School Implementation Plan; the Smart School Information 5

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Technology Policy and Standards document; and all five of the CRFPs, 2. The curriculum documents for the relevant subjects, which are necessary for any Responding Organisation interested in responding to the CRFP for the Smart Schools Teaching-Learning Materials; and the document, Smart Assessment: An Introduction, which may be useful for those responding to the CRFP for Smart Schools Assessment System. 1.4.5 CRFP Process and Timeline The CRFP process for the Smart Schools project has two stages. The first stage qualifies individual organisations for participation in the second stage, in which they shall join in an "unbound consortium" that shall provide a comprehensive, integrated response to the requirements of all five Smart School CRFPs. In this way, the CRFP process aims to foster the development of webs of collaborating companies, which shall further the growth of the MSC. In addition, the inclusion of Malaysian companies in these unbound consortia offers one avenue for the transfer of technology to and development of skills in Malaysian enterprises, though there are other ways for the unbound consortia to fulfil this obligation. The chapter titled �Instructions to Responding Organisations� contains a detailed account of the CRFP process. First stage: Individual Proposal Development The first stage consists of organisations responding with a proposal for a product or service for a particular CRFP. However, they should be aware that the CRFPs represent requests for proposals that shall eventually be integrated into a total integrated solution system. Hence, they shall be prepared to state a proposal that incorporates their vision of how their particular product or service will fit into the overall solution. In particular they shall address issues of how they plan to develop, deploy, distribute, support and provide access to the service or product. The Government shall then evaluate and short-list the proposals to identify the Responding Organisations capable of participation in the second round. Second Stage: Total Integrated Solution Development The short-listed organisations shall then work with each other in unbound consortia, in order to produce a complete integrated solution. There are several conditions as to the make-up of these unbound consortia that are outlined in the chapter �Instructions to Responding Organisations�. Abbreviated Timeline �

30 September 1997: The deadline by which the Responding Organisations shall submit their proposals. � 1 December 1997: Responding Organisations short-listed for the integrated proposal round are announced. 6

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � December to March 1998: Short-listed Responding Organisations form unbound consortia and prepare integrated proposals. � 31 March 1998: Deadline by which the unbound consortia shall submit their integrated proposals. � 1 July 1998: Second round selection is completed. The successful proposal and the winning unbound consortium shall be announced. The Government shall sign a contract with all the Responding Organisations that comprise the winning unbound consortium or with a legally bound consortium that comprise all the Responding Organisations of the winning unbound consortium. The terms and conditions of the contract shall be agreed upon between the Government and all the Responding Organisations that comprise the said legally bound consortium as the case may be. . 7

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Introduction to the Teaching-Learning Materials CRFP 2.1 Background The core of the Smart School is the teaching-learning environment. The Smart School�s teaching-learning environment comprises four main areas, each of which is critical to defining the overall teaching and learning experience for Smart School children. These areas are curriculum, pedagogy, assessment and teaching-learning materials. The Smart School curriculum is designed to help students achieve overall balanced development by integrating knowledge, skills, values, and correct use of language through multidisciplinary, thematic, and continuous learning. Presently, the Smart School curriculum comprises different subjects. At each grade level, a subject is divided into various learning areas, each containing three levels of outcomes to cater to students� different capabilities. Level 1 is the lowest level of outcome and represents the mastery level which all students are expected to be able to achieve. Level 2 is the intermediate level while Level 3 is the highest level of outcome in which students are encouraged to assume more responsibility for managing and directing their own learning. The pedagogy for Smart Schools will seek to make learning more interesting, motivating, stimulating, and meaningful; involve the children�s minds, spirit, and bodies in the learning process; build basic skills to prepare children for greater challenges over time; and cater for a range of needs and capabilities among the students. Assessment for Smart Schools will be distinctly different from current systems. It shall be element-based and criterion-referenced to provide a more holistic and accurate picture of a student�s performance. Teachers, students and parents will be able to access on-line assessment items. Smart School assessment will be flexible and learner-friendly, while assuring the quality of the assessment information by using multiple approaches and instruments. To ensure on-going and continuous monitoring of students� progress and achievement, all teaching-learning materials shall have builtin assessment. The teaching-learning materials for Smart Schools shall be designed to support the teaching-learning strategies used in these schools. These materials will be varied and cover a wide range of learning experiences in order to accommodate students� differing learning styles and paces of learning. 2.2 Objective The objective of this CRFP is to invite proposals from Responding Organisations to provide solutions for the following components: � Teaching�Learning Materials (the Materials) for the 90 pilot Smart Schools that shall be established in Malaysia in 1999. The Materials shall include student as well as teacher materials at the primary and secondary levels. �

Training Modules. The Responding Organisation shall prepare Training Modules related to the Materials. These Training Modules shall be designed for Master Trainers to use in the training of other 8

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials trainers. These two categories of trainers will then be responsible for the training of all in-service and pre-service teachers. � Training Programme for Master Trainers (the Training Programme). The Responding Organisation shall prepare and conduct a training programme to train Master Trainers, enabling these Master Trainers to train other trainers and all other teachers. Please note: Responding Organisation shall submit a single proposal that covers all three components. 9

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Functional Requirements 3.1 Operation Requirements 3.1.1 Teaching-Learning Materials Selected Subjects The Materials shall be prepared for every learning area in four selected subjects: Bahasa Melayu (including Amalan Bahasa Melayu for Remove Class), English Language, Science and Mathematics. The syllabi and curriculum specifications of these subjects are available from the Government. Any proposals for a subject shall include all the grade levels at which that subject is taught. The Responding Organisation shall submit separate proposals for each subject. Types of Materials The Materials shall consist of conventional and electronic materials, for example, a suitable mix of printed materials, realia, manipulatives and courseware (e.g. videotaped programmes, CD-ROMs and internet sites). Levels of Technology in Pilot Smart Schools The same Materials shall be supplied to the 90 pilot schools that will be established in 1999. The Responding Organisations shall propose strategies for the distribution and deployment of the Materials to these schools, which have different levels of technology. Table 1 summarises the targeted levels of technology for these schools. Details of each level of technology can be found in The Malaysian Smart School Implementation Plan. Schools/ Locations Remote Level 1 Level 2 Level 3 Level 4 Pri Sec Pri Sec Pri Sec Pri Sec Pri Sec 1. Putra Jaya Complex --------2 1 2. Seri Bintang Complex ------2 2 -3. Batu Permai Complex ------1 1 -4. Residential Schools -----22 -14 -5. Munshi Schools -----14 ---6. State Sch.ools --7 14 7 ----7. Remote Schools 2 1 -------Table 1: Summary of Targeted Distribution of Levels of Technology in Pilot Schools Use of Teaching-Learning Materials The Responding Organisation shall propose mechanisms, strategies, applications and tools for the following processes in the use of teaching-learning materials in Smart Schools. (Detailed Smart School Process Flows are given in Appendix 3 of The Malaysian Smart School: A Conceptual Blueprint.): � Creation of teaching-learning materials � Evaluation and selection of teaching-learning materials

� Integration of the Materials into existing resources 10

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � Addition of electronic-based courseware to central repository designated by the Ministry of Education � Distribution of teaching-learning materials to relevant users: Schools, Teachers� Activity Centres, District Education Offices, State Education Departments, Divisions in the Ministry of Education � Access by users: teachers, students, parents � Maintenance of materials. 3.1.2 Training Modules The Responding Organisations shall submit detailed Training Modules for inducting and training teachers into the use of the prepared teaching-learning materials for the four specified subjects. These Training Modules, which will be used by trainers from the Ministry of Education, shall possess the following features: Training Design The Training Modules shall provide clear instructions for use according to a variety of pedagogical strategies and processes, taking into account the specific requirements of various teaching contexts, compatibility of software and hardware and the large array of printed and electronic resources. Adequate commentaries shall be included to ensure that the training design is comprehensible and user friendly. Content Notwithstanding changes in the subject curricula, the Training Modules shall be consistent with the content and requirements of the Materials prepared, including the integration of values and thinking skills, and the correct usage of language across the curriculum. Resources and References The Training Modules shall provide the required and appropriate resources that can be duplicated in adequate numbers without bringing upon the Government the need to submit to copyright requirements. These Modules shall also provide a variety of references and other materials, including relevant web sites, for the further reference of trainers and teachers. Delivery System The Training Modules shall prepare trainers and teachers to use the Materials according to a variety of teaching strategies and delivery systems, thus enabling the teachers to use the materials with students having various learning styles and in different environments. Training Schedule

Training shall precede the introduction of the Materials, or at least be run simultaneously with the introduction schedule. The Responding 11

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Organisation shall ensure that the Training Modules are prepared and ready for use according to an agreed upon schedule. 3.1.3 Training Programme for Master Trainers The Training Programme for Master Trainers shall train these trainers in the selection, utilisation, design and management of training and teaching-learning materials. 3.2 Performance Requirements 3.2.1 Teaching-Learning Materials Instructional Design For each subject, the Responding Organisation shall propose an instructional design to take into account curriculum specifications and the pedagogical demands of the Smart School. This Instructional Design shall describe in detail how the curriculum is translated into teaching-learning activities with accompanying pedagogical processes and materials. For example, the Instructional Design shall describe how the Materials will cater for the multiple levels of learning outcomes in every learning area of a subject. Elements Across the Curriculum All Materials shall promote values, skills (especially creative and critical thinking skills), knowledge, and language across the curriculum. The specific values, skills, knowledge elements, and language capabilities to be addressed are outlined in the syllabus and curriculum specifications of the subjects. Instructional Adequacy � The Materials shall take into account the different capabilities of students, for example, their learning styles, multiple intelligences, and learning modalities. � The Materials shall be suitable for a variety of learning environments, ranging from teacher-centred environments to student-centred environments, as defined in The Malaysian Smart School: A Conceptual Blueprint. � The Materials shall allow students to practise self-paced and selfdirected learning. The Materials shall have built-in assessment capabilities. The Responding Organisation shall propose a mechanism to allow assessment results to be stored electronically, so that teachers can check on their students� progress at any time. Furthermore, the Materials shall allow for the automatic tailoring of lesson plans according to previous assessment results. � The Materials shall be cognitively challenging in terms of promoting higher-order thinking skills, such as critical and creative thinking, decision making and problem solving. 12

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � The Materials shall be attractively packaged so that they motivate students to learn. � The Materials shall encourage active participation by allowing hands-on experiences for students. � The Materials shall promote individualised as well as collaborative learning. Timetable The Responding Organisations shall prepare the Materials for specific grades, according to the timetables given in Table 2 and Table 3. Subject Grade Levels Yr.1 Yr.2 Yr.3 Yr.4 Yr.5 Yr.6 Remove F.1 F.2 F.3 F.4 F.5 Bahasa Melayu (including Amalan Bahasa Melayu) X X X X X X English Language X X X X X X Science X X X X X Mathematics X X X X X X Table 2: Subjects and Grade Levels for Year 1999 Subject Grade Levels Yr.1 Yr.2 Yr.3 Yr.4 Yr.5 Yr.6 Remove F.1 F.2 F.3 F.4 F.5 Bahasa Melayu (including Amalan Bahasa Melayu) X X X X X X English Language X X X X X X Science X X X Mathematics X X X X X Table 3: Subjects and Grade Levels for the Year 2000 Time of Delivery The Responding Organisation shall indicate the time of delivery of different portions of the Materials, should the Materials be delivered in batches. Language of the Materials The Materials shall be prepared in Bahasa Melayu, except for the Materials specifically prepared for English Language. Mathematics and Science materials for primary school students shall be prepared in Bahasa Melayu and then translated into Chinese and Tamil to cater for the three main media of instruction at the primary school level. Table 4 summarises these requirements. Subject Medium Of Instruction

BAHASA MELAYU, including AMALAN BAHASA MELAYU ENGLISH MATHEMATICS SCIENCE Bahasa Melayu Bahasa Melayu English Bahasa Melayu Bahasa Melayu Chinese Bahasa Melayu English Chinese Chinese Tamil Bahasa Melayu English Tamil Tamil 13

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Table 4: Multi-Language Requirements 3.2.2 Training Modules The Responding Organisation shall prepare the Training Modules to meet the following requirements: Training Curriculum The Training Modules shall give comprehensive coverage of the content as provided for in the Materials, the utilisation and management of the different teaching strategies, and the variety of other specified resources with the focus on the integration of values, correct usage of language and thinking skills across the curriculum. Format of Training Modules The Training Modules shall encompass Guidelines for Trainers with clear Aims, Instructional Procedures and Expected Outcomes in a format that shall be comprehensible, user friendly and with provision for trainer creativity. These Modules shall also be accompanied by Commentaries on the activities, practices and strategies as required for the use of the teaching-learning materials to meet the educational goals of the Smart School programme. Delivery System The Training Modules shall demonstrate the management and implementation of a variety of training strategies and alternative strategies to take account of a variety of teaching-learning contexts consistent with self-accessed, self-paced and self-directed learning, collaborative and cooperative learning. The delivery system may also include simple lectures to provide an overview of the software, architecture, and other related issues. Time of Delivery The Responding Organisation shall indicate the time of delivery of the Modules. 3.2.3 Training Programme for Master Trainers Monitoring and Evaluation The Training Programme for Master Trainers shall have a built-in evaluation and monitoring system to allow for continuous feedback for improvement through reflection. The Responding Organisation shall prepare a procedure of follow-up for each aspect of training to enable trainers to improve on the training strategies. 14

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 3.3 Maintenance and Support Requirements 3.3.1 General The Responding Organisation shall provide a plan for adequate and immediate maintenance and support services, to ensure that highquality Materials and Training Modules are delivered according to schedule, and that a high-quality trainer training programme is conducted according to schedule. The warranty period for the Materials and the Training Modules shall be one year after delivery of the Materials and the Training Modules to the schools. 3.3.2 Support Services Requirements The Responding Organisation shall propose a plan for free maintenance and spare parts for the Materials and Training Modules during the period of delivery of the Materials and Training Modules, as well as during the warranty period. 3.3.3 Maintenance and Repairs The Responding Organisations shall state in its proposal: � The period during which the maintenance and repair services offered shall be valid. � The extent of the support service facilities throughout Malaysia. � The extent of sufficiently trained, skilled and experienced personnel who are proficient in undertaking the maintenance and support tasks requested. 3.3.4 Maintenance Personnel The Responding Organisation shall provide details on how it plans to employ and utilise a maintenance team, including their training and competence, to ensure that repair and maintenance of the Materials and the Training Modules is executed properly and in a timely manner. 3.3.5 Post-Warranty Charges The Responding Organisation shall state its annual fee for providing on-going maintenance and support for the Materials and the Training Modules following the Warranty Period. This maintenance and support shall be at the same level as provided during the Warranty Period. 3.3.6 Spare Parts and Consumable Items The Responding Organisation shall state: � The cost and quality of replacement items, such as damaged moveable parts of manipulatives or chemical reagents, for the Materials and the Training Modules, for the period during and after the Warranty Period and the compensation it shall provide if the items are unavailable. 15

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � The maximum delay to be encountered by the Ministry of Education when waiting for the provision of replacement items, and the compensation provided if the wait exceeds this delay. 3.3.7 Maintenance of the Courseware Component of the Materials and the Training Modules The electronic-based courseware proposed by the Responding Organisation for the Materials and Training Modules shall require maintenance. The Responding Organisation shall provide the maintenance outlined below, on a contractual basis. Compensation for these maintenance services shall be outlined according to guidelines provided. � The Responding Organisation shall undertake to improve, update, maintain and provide to the Smart Schools any new releases of the courseware supplied for the Materials and Training Modules. � The Responding Organisation shall immediately inform the Government should any errors or malfunctions be detected in any of the courseware. The Responding Organisation shall promptly advise the Government how to solve the problems caused by such errors or malfunctions, and/or perform actual corrections or bypasses, or undertake all reasonable steps to remedy all or any errors and malfunctions in the courseware. � The Responding Organisations shall state the basis for the pricing of updates and revisions for all courseware, inclusive of application programmes offered, if any. � The courseware licensing fees shall remain fixed for the first thirty-six (36) months from the issue of the Certificate of Acceptance, and may increase with the prevailing rate of inflation thereafter. 3.3.8 Publications and Manuals All publications and manuals for teachers and trainers shall be original and shall be in Bahasa Melayu or English. . 16

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials General Technical Requirements This section describes technical requirements that are common across all CRFPs, as well as specific requirements that are particular to this CRFP. 4.1 Application Architecture All applications to be deployed in the Smart Schools shall use an n-tiered application architecture. Figure 1 shows the minimum three tiers which any application shall split into. These three tiers are: � User-Interface � Application services � Data and database services Specific applications shall then consolidate or distribute services as required when performing particular optimisations. These requirements shall likely evolve over time as additional applications are introduced, or the loads on a particular server increase. For example, application and database services for a particular application may initially be deployed on the same platform, with database services migrating to another server later for performance and consolidation reasons. This modular architecture provides a flexible, extensible and open basis for deploying applications, enabling introduction or substitution of individual components. Modular architectures require standard interfaces and protocols to ensure interoperability between application tiers. Some of these standards are described in the document, Smart School Information Technology Policy and Standards. Section 4.3 describes general standards APPLICATION ARCHITECTURE Application ServicesApplication Services ApplicationApplication ClientClient ++ UIUI School Data Repositories CentralCentral AssessmentAssessment TeachingTeaching LearningLearning MaterialsMaterials SchoolSchool ManagementManagement DatabasesDatabases Client P.O.A. DeviceClient P.O.A. Device NewNew ApplicationsApplications Figure 1: Three-Tier Application Architecture 17

Concept RFP For Smart School Teaching-Learning Materials Wednesday, July 23, 1997 compliance requirements that apply across all CRFPs. Responses: � Responding Organisations shall acknowledge requirements for an ntiered Application Architecture. � Responding Organisations shall state how their proposed solutions comply with the prescribed application architecture. 4.2 Application Framework While the previous section describes the preferred three-tier application architecture, this section describes a framework for organising the applications needed by the Smart Schools. Figure 2 shows the desired Smart School Application Framework. All applications shall adhere to the Smart School Application Framework, which has the following features: � A Common User Front End, which provides a standard means for accessing all Smart School applications. � Various applications, which are specified in the CRFPs for Teaching-Learning Materials, Assessment, Systems Integration and Smart School Management System. � Separate databases: In some cases, applications may use several databases. However, at DataData basesbasesDATADatabasesDatabases DataData basesbases APPSAssessmentAssessment School ManagementSchool Management SystemSystem Teaching-LearningTeaching-Learning MaterialsMaterials USERACCESSCommon User FrontEndCommon User Front End Figure 2: Smart School Application Framework 18

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials times a centralised, consolidated database may be more appropriate. Examples include student personal data and persistent data that exceed the lifetime of individual applications. In these instances, the application shall support integration with external databases. Equally, an application shall also support and facilitate access by other applications to its own databases. The application framework needs to have the following features: � Portability: The ability of application systems to operate on various platforms regardless of manufacturer or operating system. � Flexibility: The capability to take advantage of new technologies and resources, and be implemented in changing environments. Flexibility contributes to lower overall costs by allowing procurement of software and hardware from multiple sources. � Interoperability: The ability to work together on a network, connect with, and share data and processes with computers and applications from other vendors. � Scalability: The capability for application systems to migrate as a client or server to machines of greater or lesser power, depending upon requirements, with little or no change to the underlying components. � Usability: The ease of use of applications systems to enhance and support, rather than limit or restrict, school processes. Human interfaces need to be intuitive and consistent with other application systems in the environment, and within themselves in both purpose and use. � Manageability: The applications, hardware and software shall be manageable and easy to operate. Responses: � Responding Organisations shall acknowledge requirements specified in this section. � Responding Organisations shall describe in detail their proposed application framework and the extent to which it meets or exceeds the specified requirements. � Responding Organisations shall describe their approaches to providing a common user front end � For the First Stage, Responding Organisations shall describe features of their solutions that support the requirements for portability, flexibility, interoperability, scalability, usability and manageability. � For the Second Stage, the Unbound Consortia shall describe the

extent to which all Smart School applications shall be accessed from the common user front end. 4.3 Standards Compliance An open standards-based technology architecture is strongly preferred, and although Responding Organisations may refer to the technology standards and guidelines specified in the document, Smart School Information Technology Policy and Standards, the following principles shall serve as the basis for the use of mechanisms or standards to be utilised in solutions proposed: 19

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � Open, barrier free, flexible, architecturally neutral technologies that are accessible and available to all � Availability of solutions conformant with the standard, from multiple vendor sources, in multiple implementations, across multiple heterogeneous platforms. � Standards that are non-proprietary and do not lock a solution to only one hardware platform or operating system �Open systems� refers to products and technologies that have been designed and implemented according to open interfaces. Interfaces are considered open if their specifications are readily and non-discriminatorily available to all suppliers, service providers, and users, and are revised only with timely notice and public process. Responses: � Responding Organisations shall acknowledge requirements for the standards compliance and conformance as specified in this CRFP and the Smart School Information Technology Policy and Standards document. � Responding Organisations shall state the standards they propose to use for the following areas specified in the Smart School Information Technology Policy and Standards document, as they apply: � Devices � User services � Logic services � Data services � Communication � Inter-process communication � Application development � Systems management � Responding Organisations shall also list the standards they propose to use for the areas specified in the document, Smart School Information Technology Policy and Standards and this CRFP. � Responding Organisations shall state if and how elements of their proposed solutions comply with the Open Systems requirements

specified above, and, if not, justify why they have not seen the need to comply. 4.4 Integration Requirements Responding Organisations shall describe in detail all the access and integration mechanisms supported by the proposed solutions. The mechanisms described shall address the possible implementation scenarios of centralised or distributed service tiers. Where multiple options are available for a particular mechanism, Responding Organisations shall indicate the recommended and preferred option, and justify that choice. 20

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Responding Organisations shall also address the following areas in their statement of the applicable standards that each mechanism is based upon: � The interconnection of hardware platforms (computers, network devices, audio-visual equipment). � The transmission of information between two or more applications. � The retrieval, insertion or update of information from or into an external data repository or database by any application. � The sharing of information between two or more applications. � The invocation of one application by another application in both centralised and distributed service implementations. � The communication between different service layers of an n-tier application. � The management of network devices and computer platforms. Responses: � Responding Organisations shall acknowledge requirements specified in this section. � Responding Organisations shall state in detail their responses to all requirements stated in this section. 4.5 Security Considerations A comprehensive security strategy is one key element that spans the Ministry of Education, schools, and all other constituencies requiring system access. This section outlines broad security requirements that shall be addressed by Responding Organisations� proposed solutions. All proposed applications and systems shall include security features that shall � Ensure confidentiality of data and communications. � Build in authorisation levels and controls so only appropriate people and systems shall access other systems, networks, applications, data, services and system resources. � Ensure original data and communications are not compromised, lost or tampered with. � Prove data origin from individuals and systems. � Prevent transaction denial. � Provide audit trails and log security events, including different types of access attempts. The Smart Schools security infrastructure requirements for enterprise-level, multi-vendor, multi-platform, distributed security are specified in the

document, CRFP for Smart School Systems Integration. Responses: � Responding Organisations shall describe security features of their solutions that support the requirements specified in this document 21

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials and the relevant standards in the document, Smart School Information Technology Policy and Standards. � Responding Organisations shall specify how their solutions integrate into security infrastructures by: -Describing in detail the available options to integrate into security infrastructures for the First Stage of the CRFP process. -Describing in detail the specific options required to integrate all solutions into the framework of its proposed security architecture for the Second Stage of the CRFP process. 4.6 Platform Support The Responding Organisation shall describe in detail all the hardware platforms and operating environments that their proposed solutions run on. Details to be furnished shall include the specific revisions of each software component proposed and the corresponding models of hardware platform and revision of operating system that the said component can operate on. Responses: � Responding Organisations shall acknowledge requirements specified in this section. � Responding Organisations shall list all proposed software component revisions together with all the specific hardware platforms and operating system revisions that support them. 4.7 System Sizing and Capacity Planning To assist Responding Organisations size the equipment and applications required for the first phase of 90 Smart Schools, information on the school population and required levels of technology to be deployed in these schools, are described in the document, The Malaysian Smart School Implementation Plan. It is the Responding Organisation�s responsibility to make all examinations necessary in order to ascertain all factors, inquiries and questions that might affect the Responding Organisation�s specific proposals. The Responding Organisation shall ascertain the specific detailed information it requires to make informed and accurate design, configuration and sizing decisions. Responding Organisations shall propose strategies to proactively manage the growth of data repositories and databases, systems and other technology infrastructure, such as network capacity. Responding Organisations shall propose capacity planning mechanisms to meet these growth management requirements. Data management and retention issues involve, but are not limited to, the following areas:

� Teaching-learning materials � Persistent student related information that shall be retained throughout the students� enrolment in a school. � Students� portfolio material. 22

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � School leavers� information that may be referred to in later years. Examples include students requiring transcripts of their school records and testimonials. � Staff related information. � Financial information. � Communications Responses: � In the Second Stage of the CRFP process, Unbound Consortia shall describe in detail the specific system configurations required for all proposed components, together with the assumptions upon which they are based. � In the Second Stage of the CRFP process, Unbound Consortia shall describe in detail the remaining growth capacity of the specific solutions proposed. � Responding Organisations shall propose specific growth management strategies and solutions to meet the immediate and long-term requirements of the Smart Schools. 4.8 Multiple Language Support The language support requirements for each application shall be specified in the relevant CRFP document. In general, language support provisions in the solutions proposed shall address user input and output methods. Examples of input methods include keyboard and speech-to-text. Examples of output methods include screen and printer output. Responses: � Responding organisations shall state the multiple language support capabilities of their proposed solutions. 4.9 Risk Assessment Statement In the Second Stage of the CRFP process, Responding Organisations shall include in their proposals a Risk Assessment Statement that describes the potential impact on Smart School operations if a component or system fails. The Risk Assessment Statement shall describe at least the following: � Points of potential failure in the system, including hardware and software, and telecommunications equipment � Software integration points defining all software interfaces between key applications, the operating system, programmable hardware, and I/O (Input/Output) subsystems. � Which services would become unavailable and who would be impacted when all known system or subsystem outages occur. �

Which services would become unavailable and who would be impacted by outages of all known telecommunications systems. Responses: � Responding Organisations shall use the following format in supplying a Risk Assessment Statement: 23

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Components and Systems in Impact on Smart School Smart School Operations from Component/System Failure 4.10 Technical Service Level The Technical Service Level requirements are outlined in the document, CRFP for Smart School Systems Integration. In brief, these requirements include information about � Technical specifications of all deliverables � Communication mechanisms between parties � Implementation plans, schedules and milestones � Conditions for service delivery � Measures of user satisfaction � Performance milestones � Process and people management � Quality, accuracy and reliability measures � Maintenance plans � Problem-resolution mechanisms, processes and responses � Risks and associated credits or penalties � Resources required (technologies, facilities and people) Responses: � Responding Organisations shall provide detailed plans for meeting the project�s Technical Service Level requirements for the Second Stage of the CRFP evaluation process. 24

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Implementation Requirements 5.1 Project Management Methodology The Responding Organisation shall describe the project management methodology to be undertaken in the pilot project in order to meet the schedule as well as the quality requirements of the project. In addition to the systems design and implementation activities, the project management methodology shall include the tasks and activities involved in the other areas of the implementation requirements namely: � Project Team Structure � Risk Management Plan � Quality Management � Change Management Plan � Training Plan � Acceptance Testing Plan � Transfer of Technology Plan In addition, this section shall also describe the following: � Implementation Schedule � Key Milestone Dates � Key Deliverables � Workday and Staffing Estimates Response: � Responding Organisations shall describe their project management methodology, including their proposed implementation schedule, use of resources, milestones and deliverables. 5.2 Project Team Structure In order to meet the expectations of the pilot project, a sound project organisation structure shall be established. The Responding Organisation shall propose the project team structure and the relationships between the various functions of the structure. Where applicable, the Responding Organisation shall describe the evolution of project team structure as the project progresses. In addition, the Responding Organisation shall identify the resources, their roles and responsibilities and skills needed to execute the activities and tasks identified. Furthermore, the project organisation shall support the transfer of technology (See Section 5.8) and change management (See

Section 5.5) to be undertaken in the project. Response: � Responding Organisations shall describe their project organisation structure, including resources, roles and responsibilities. 25

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 5.3 Risk Management Plan The Responding Organisation shall provide a risk management strategy which shall be used in this pilot project describing the approach for risk identification, analysis, management and mitigation. Following that, the Responding Organisation shall demonstrate its understanding of the risks involved by identifying the risks that constitute a barrier, both potential and real, to the accomplishment of the Smart Schools or the pilot project goals and objectives. 5.4 Quality Management In this section the Responding Organisation is to describe the quality assurance plan describing the procedures, methodologies and policies that the organisation shall adopt in order to ensure the quality of the deliverables and services to be provided in the execution of the pilot project. 5.5 Change Management Plan With the implementation of the pilot project, it is critical that the Responding Organisation manage the changes the people involved in the operations shall be experiencing. Of major impact are business processes, technology and organisation. In this section, the Responding Organisation shall describe the approach and outcomes that the it shall use to help the end users manage this critical change effort. 5.6 Training programs 5.6.1 Overview Human resource development in the form of teacher training represents a key element in the implementation of Smart Schools. A comprehensive training strategy covering both short-term and longterm measures needs to be developed to ensure the continuing professional growth and development of teachers. 5.6.2 Training Strategy As a short-term measure, the Ministry of Education has started training a corps of Master Trainers comprising teacher trainers and teachers, based on the cascade model. In cascade fashion, highly skilled Master Trainers teach others to train, who in turn pass the knowledge on to another group, thus propagating the material rapidly throughout the ranks of teachers. This programme focuses on the training and development of generic skills required of Smart School teachers. These are � Facilitation skills � Motivational skills � Values education � Correct usage of language � Critical and creative thinking skills � Basic information technology skills 26

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � Assessment and evaluation skills � Study skills. The training that the Responding Organisation shall provide shall be consistent with the training provided by the Ministry of Education and shall focus on: � Utilisation of Training Modules prepared for the teaching-learning materials � Development of a Training Programme for Master Trainers, which involves training the trainers and coaching the trainers as they teach other teachers in at least one complete session. 5.6.3 Training Facilities The Responding Organisation shall ensure that the Training Facilities are compatible with and highly similar to the facilities teachers will use in actual teaching or propose alternative strategies to ensure that trainers are able to implement the proposed teaching-learning strategies and to utilise the Materials. 5.6.4 Training Schedule The Training Schedule shall meet the requirements of the overall implementation schedule outlined for Smart Schools. The Responding Organisation shall propose a timeline to train Master Trainers and teachers that will ensure effective implementation of Smart Schools in 1999. This will entail training teachers not more than 30 days before the Materials are installed at their schools. 5.6.5 Training Venue The Responding Organisation shall propose strategic training venues. 5.7 Acceptance Testing Plan In this section, the Responding Organisation shall describe the test plan that will address the various aspects of testing to be implemented in this pilot project. The test plan shall describe the high level testing strategy for the pilot project, the approach and to be adopted, the test environment to be set up, the resources required for the testing as well as the implementation schedule for the tests. 5.8 Technology Transfer Plan In this section the Responding Organisation shall describe the technology transfer program to be implemented in this pilot project. The description of the approach, process and the methods for ensuring technology is being transferred to government and local companies (either in the consortium or the agency itself) during the pilot project shall be described. The Responding Organisation shall show understanding that the Smart School project is a long-term one and shall outline their future plans regarding research, development and technology transfer. Furthermore, bearing in mind that the Smart School project is an MSC flagship application, the Responding Organisation shall outline any present and 27

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials planned future involvement with the MSC, and how they see this involvement with respect to its technology transfer plan. The Responding Organisation shall outline the following: � Details as to how knowledge is to be conveyed, � The level of co-operation with local companies, universities and government agencies, � The level and details of research and development to be undertaken � Training programs � Joint development efforts. 5.9 Implementation Strategies The Responding Organisation shall address how it plans to implement their solution, given that schools have been designated various levels of technology. In particular, they shall outline: � How it plans to stage the implementation to all the schools � How its solution differs over the different levels of technology � Implications on existing solutions and processes in a school as a it moves from one technology level to a higher level � Its change plan as a school migrates through the different levels of technology, bearing in mind the rapid change of the technology itself. This plan shall be linked to its R&D program (if any). 28

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Capabilities of the Responding Organisation The Responding Organisation shall provide the technical and financial capabilities of the Organisation: 6.1 Project Management Capabilities The Responding Organisation shall be required to provide information in respect of the following major areas of project management: 6.1.1 Project Management Methodology The Responding Organisation shall describe the background of the proposed project management methodology which is used to manage and implement solutions. 6.1.2 Project Management Experience The Responding Organisation shall describe the relevant previous project management experience, or the relevant previous project management experience of nominated project managers who shall be involved in the management and implementation team. 6.2 Training Capabilities The Responding Organisation shall provide information on its organisation�s experience on the planning and implementation of training programmes for both users and technicians. 6.3 Support Capabilities The Responding Organisation shall describe the level of support provided by its Organisation. In the response, the Responding Organisation shall address the following issues: � Operation hours for the support help desk; � Problem reporting process; � Problem escalation process; � Average problem resolution time; � Percentage of problems unresolved. 6.4 Financial Capabilities The Responding Organisation shall describe its financial position. If the Responding Organisation has traded over the past two years, then the financial statements shall be included in the response. If the Responding Organisation is a newly established consortium, then the members of the consortium shall present their financial statements for the past two years, if their stocks have been publicly traded over that period. Additionally the Responding Organisation shall provide information on any major projects which have been awarded to its Organisation, if this would be beneficial in supporting its proposal. 29

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 6.5 Technical Capabilities The Responding Organisation shall provide information on its technical capabilities, and should include the following: 6.5.1 Technical leadership Where the Responding Organisation is recognised as a leader in particular technologies or services, the Responding Organisation shall describe its area(s) of expertise. Where a consortium exists, all the areas of technical leadership shall be described in a single consolidated reply. 6.5.2 Relevant reference sites Relevant reference sites describing the installed solution, scope of the work, number of project team members and contact information shall be provided by the Responding Organisation to enable the evaluation of the experience of the Responding Organisation in completing similar projects. When an organisation has no experience, but its key members have suitable experience, then the Responding Organisation shall provide details of the individual team members� experience with respect to the proposed concept solution. 6.5.3 Other unique capabilities as applicable The Responding Organisation shall provide any additional information that may assist its response. 30

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Financial Requirements This portion of the CRFP is designed to allow the Responding Organisation to propose innovative alternative financing solutions that would benefit both the Government and the Responding Organisation. These shall draw on new approaches to price structuring, payment schemes and business models. The Ministry of Education is open to the adoption of value-added services that a Responding Organisation shall choose to go into as added revenue streams, provided that the services support the objectives of the Smart School project. 7.1 Business Model Requirements Ensuring the success of the Smart Schools project shall require more than developing quality applications for teaching learning, school management, and assessment. In fact, delivering the project�s full benefit shall require robust support mechanisms and appropriate business models. For the pilot project to be a success, the business model shall meet the following requirements: � Low Expenses. The government shall incur minimal charges, while the Responding Organisation is providing the essential services. However, charges to the users are also expected to be nominal. � Smooth and Timely Rollout. The pilot project implementation plan shall provide for a smooth and timely rollout. � Equal Access. The solutions shall encourage the development of an environment where relevant information shall be made equally accessible to all appropriate parties. � High Usage. The solutions shall foster high usage and widespread adoption by the Ministry of Education and other relevant parties. 7.2 Business Model The traditional business model for service delivery assumes the Government plays a singular role as sole buyer of services. However, there are additional roles for Responding Organisations and Stakeholders that would allow market forces to drive improvements in the delivery of services to the public. Although in many cases the Responding Organisation shall use the BuildOperateTransfer (BOT) mechanism in delivering the solutions, they shall also consider other options, such as Build-Operate-Own (BOO). Figure 3 provides a conceptual business model to illustrate the funding and revenue options available to the Responding Organisation. The Responding Organisation shall look into developing their own business model using the model below only in so far as it is relevant.

7.2.1 Government In this model, Government is to award an outsourcing contract to a consortium (or consortia) and pay them substantial fees. Government shall formulate and regulate policies and guidelines for the project and monitor the success and targeted goals. It shall also establish appropriate bodies to ensure the effectiveness and quality of the programs and services. All services commissioned shall revert to the 31

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Government, subject to the agreed rights paid for. Hardware installed shall depend on the conditions agreed to in the contract. 7.2.2 Responding Organisation The successful Responding Organisation, through its lead vendor shall be responsible for delivering the entire range of services contracted by the Government. 7.2.3 Users Responding Organisations are also free to propose options where users pay a nominal fee for services additional to what is usually provided by the government. Such an option shall encourage the service provider to develop novel and marketable services to increase its revenue. Users shall generally comprise of: � Users within schools � Users within communities. 7.2.4 Financial modelling assumptions The Responding Organisation shall provide relevant information on: � Alternative Pricing Models. The Responding Organisation shall consider alternatives beyond outright purchase (for example, Funding Service Responding organisations / Consortia / Consortium Funding Government (Ministry Of Education) Award outsourcing contract and pay fees Stakeholders Parents Companies Libraries Corporations etc

� Pays MOE nominal fees for Smart School education � Pays the vendor for additional personalised information and education services from home � Pays the consortium for other additional features and services developed by consortium � Develops the teaching/learning, school � Award � Play role of management,and assessment based on outsourcing patron to schools service contract with the MOE contract and pays � Community � Augments the education infostructure service provider based and infrastructure with additional � Bear moderate involvement features and services for additional risks � Increases their revenue profile � Builds,(design, develop and install), Operates (administrate, deploy, run, and maintain), and Transfers (BOT) to MOE following completion � Funds upfront investment � Provides additional education service to users � Bears moderate risk � Motivates creativity Figure 3: Funding model between Ministry of Education, Responding Organisations, Users and Stakeholders 32

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials leasing). The Responding Organisation shall also include in the pricing model options for domestic (within Malaysia) and international ownership, (outside Malaysia) of intellectual property rights (e.g., copyright, publishing, marketing) and the development of derivative products. � Costing Model. The Responding Organisation shall indicate what the costing model would be like. For example, they shall indicate how much the services shall cost (if anything) the government or the users. Since the Malaysian Government is seeking a minimal capital outlay, the Responding Organisation shall also propose a business model which provides the net present value of the cash outflow of government. � Payback Model. The Responding Organisation shall outline the payback model, i.e. the mechanism and time period for the Responding Organisation to begin charging for its services. � Projected Cash Flow. The Responding Organisation shall indicate how they intend to utilise the cash flow when implementing the pilot project. 7.2.5 Quantities required Please refer to the section on Smart School Technology Level Distribution in The Malaysian Smart School Implementation Plan. 7.2.6 Financial constraints The Responding Organisation shall do their best to provide a business model for the pilot project that considers � Limitation of funds and required skills from the Ministry of Education in any respective field and discipline. � that users may be charged nominally for the additional services provided. These considerations shall ideally be made without compromise to the quality and quantity of the required services. 33

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Instructions to Responding Organisations The Government of Malaysia invites proposals to this CRFP. 8.1 Communication Enquiries regarding development of the proposals shall be submitted in writing by mail, fax or e-mail to: SMART SCHOOL CRFP SECRETARIAT Educational Technology Division Ministry of Education Pesiaran Bukit Kiara 50604 Kuala Lumpur Malaysia Fax: +(603) 252 3764 Phone: +(603) 252 3760 E-mail: [email protected] Website: http://eprd.kpm.my/ Written responses shall be compiled and answered appropriately on the project website and during the briefing session for Responding Organisations. No questions, written or verbal, shall be entertained after 1245 hours, Malaysian Time, 23 August 1997. 8.1.1 Responding Organisations� Briefing There shall be a Responding Organisations� Briefing on 25 August 1997 to address questions raised by Responding Organisations. Responding Organisations who wish to participate in this forum shall indicate their interest to the Smart School CRFP Secretariat no later than two weeks before the date of the forum, that is by 11 August 1997. 8.2 Submission of Proposal 8.2.1 Time and Date Proposals shall only be submitted during office hours after 25 September 1997, but not later than 1200 hours Malaysian Time, 30 September 1997. Proposals submitted after this time shall not be considered. Office hours are: Monday-Thursday 0800 � 1245, 1400 � 1615 Friday 0800 � 1215, 1445 � 1615 Saturday 0800 � 1245 34

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 8.2.2 Mode of Delivery and Address Proposals, together with the Letter of Undertaking as set out in Appendix 1 shall be delivered by hand to: SMART SCHOOL CRFP SECRETARIAT Educational Technology Division Ministry of Education Pesiaran Bukit Kiara 50604 Kuala Lumpur Malaysia 8.2.3 Marking Proposals shall be sealed and clearly marked: �Proposal � Smart School Teaching-Learning Materials Pilot� 8.2.4 Number of Copies and Separation of Sections of Proposals The Responding Organisation shall deliver five copies of each proposal which shall be physically separated, bound, sealed and labelled as: � Technical and business proposal � Financial proposal (Proposals shall also include a cost-estimate for the overall project along with detailed cost-estimates for various discrete parts of the project.) The Appendices and Attachments may be submitted as a separate section. 8.2.5 Deposit The Responding Organisation shall submit a deposit together with the proposal. The deposit shall be in the form of a Bank Guarantee issued by a bank operating in Malaysia. The Bank Guarantee shall be in the form as set out in Appendix 2. The quantum of the deposit is as specified in Appendix 3. The Bank Guarantee shall remain until 1 January 1999 or until the Responding Organisation is notified in writing that its proposal is unsuccessful. The Deposit shall be forfeited by the Government in the event the Responding Organisation: � Revokes its offer prior to being informed of the result of the CRFP evaluation � Fails to honour its obligations under this CRFP � Refuses to enter into a contract with the Government on being informed of the award of contract.

The Government shall not be liable for any interest or any other claim arising from this deposit. 35

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 8.2.6 Receipt of Proposal An acknowledgement signed by the authorised representative of the Smart School CRFP Secretariat shall be evidence of receipt of the submission of the proposal. 8.2.7 Amendments No amendment shall be made to the proposal after its submission. 8.2.8 Validity of the Proposal All proposals and prices shall remain valid for a minimum period of twelve (12) months from the closing date. However, the Responding Organisation is encouraged to state a longer period of validity for the proposal. 8.2.9 Advertisement No advertisement or press release regarding this proposal shall be published in any newspaper, magazine or any other form of media, electronic or otherwise, without prior written approval from the Government. 8.2.10 Short-list A Responding Organisation that has been short-listed will be notified in writing by the Government on or before 1 December 1997. 8.2.11 Letter of Intent A Responding Organisation that has been short-listed will be notified by the issue of a Letter of Intent by the Government requiring shortlisted organisations to form Unbound Consortia with other shortlisted organisations and to prepare an integrated proposal. However, this Letter of Intent is subject to the successful conclusion of the Unbound Consortium. In the event the short-listed organisations fail to form the Unbound Consortia, the Government shall not be liable for any expenses, liabilities, loss, claims, damages or proceedings whatsoever arising from this Letter of Intent. 8.2.12 Performance Bond The successful Responding Organisation shall be required to deposit in the form of a Bank Guarantee a Performance Bond upon the execution of the contract, a sum equivalent to five percent (5%) of the whole contract value. This Bank Guarantee shall be issued by a bank operating in Malaysia and shall be kept valid from the date of issue until eighteen (18) months after all contractual obligations have been fulfilled. The Performance Bond shall be forfeited by the Government if the Responding Organisation breaches any of its obligations under the contract. The Bank Guarantee for Performance Bond shall be substantially in the form as set out in Appendix 4.. 36

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 8.2.13 Letter of Understanding The Responding Organisation shall sign a Letter of Understanding as set out in Appendix 1. 8.2.14 Language All proposals including appendices shall be in English; or if not English, shall include an English translation as an attachment. 8.2.15 Currency All currency in the proposal shall be quoted in Ringgit Malaysia (RM). 8.2.16 Contents Proposals shall contain specific and detailed replies to all responses, requirements, terms and conditions set out in the CRFP. These responses shall be in the order in which the sections and paragraphs appear in this CRFP and make reference the section and paragraph numbers in this document. 8.3 Proposal Process The process for submission and evaluation of proposals is designed to foster development of a web of participating companies. Thus, the process aims to � Provide adequate time for Responding Organisations to understand the Concept RFP processes � Develop responses that can be evaluated sufficiently to yield a shortlist of pre-qualified organisations � Allow Responding Organisations to form Unbound Consortia to develop comprehensive, innovative and integrated solutions. 8.3.1 Communication during the First Stage After the issuing of the Concept RFP, Responding Organisations shall have the opportunity to submit questions to the Smart School CRFP Secretariat to clarify details relating to the CRFP or to gain information necessary for formulating an attractive proposal. These questions shall be submitted in written form. No questions shall be entertained after 1245 hours Malaysian Time, 23 August 1997. Response: � The Responding Organisations shall submit their queries before 1245 hours Malaysian Time, 23 August 1997. 8.3.2 First Stage: Proposal Development The Responding Organisation shall prepare its proposal anytime between the issue of the CRFPs and the deadline for the submission of first-stage proposals (30 September 1997). The Responding Organisation shall bear in mind that this is a two-

stage process and that it shall form, with other Responding Organisations, Unbound Consortia in the second stage to produce a 37

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials complete, comprehensive, innovative and integrated solution. Hence, the Responding Organisation shall also state its vision of how its particular solution shall fit into an overall solution. No alterations, amendments or additions to first stage proposals or new first stage proposals shall be accepted after the deadline. Response: � The Responding Organisation shall bear in mind the second stage of the CRFP process when preparing proposals. � The Responding Organisation shall submit their first-stage proposal before 1200 hours, Malaysian Time, 30 September 1997. 8.3.3 First Stage Evaluation of Proposals and Short-Listing The Government will review and evaluate the submitted proposals to develop a short-list of qualifying organisations. The successful shortlisted candidates shall then form Unbound Consortia and take part in producing an integrated solution proposal. These comprehensive proposals by various consortia shall again be evaluated. The short-listed candidates from the first stage shall be announced on 1 December 1997. Response: � Responding Organisations that are confident of being shortlisted shall prepare in advance for the second stage of the CRFP process. 8.3.4 Second Stage: Integrated Solution Development The short-listed candidates shall enter into Unbound Consortia from among themselves and prepare a comprehensive integrated proposal. These Unbound Consortia: � Shall provide a complete integrated solution that responds to all the requests raised in the five Smart School CRFPs. � Shall be composed only of companies that have been short-listed in the first stage of the proposal process and shall include at least four separate organisations (See Figure 4), of which � At least two responded to the CRFP for Teaching Learning Materials, each of whom shall be responsible for at least one entire subject. � At least two responded to one or more of the four remaining CRFPs (namely, Management System, Assessment System, Technology Infrastructure and Systems Integration). � May contain Responding Organisations that are also part of other Unbound Consortia, i.e. a Responding Organisation may be a

member of multiple Unbound Consortia. � May divide responsibilities among their members in ways that do not strictly follow the CRFP(s) for which a Responding Organisation was short-listed. For example, a Responding Organisation that first qualified for the Management System 38

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials CRFP, may in the Unbound Consortia provide Systems Integration services. � Shall organise a single point of contact to interact with the Government. (This shall probably, but need not necessarily, be the organisation leading the systems integration.) � Shall recognise that while they form a single Unbound Consortium, the Government shall sign a contract with all the Responding Organisations that comprise the winning Unbound Consortium or with a legally bound consortium comprising all Responding Organisations of the winning Unbound Consortium. The Unbound Consortium shall spell out the division of responsibilities and costing among its members. � Shall submit their proposal for the second-stage integrated solution on or before 1200 hours Malaysian Time, 31 March 1998. No new second-stage integrated proposals or alterations or additions to submitted second-stage integrated proposals shall be accepted after the deadline. Response: � Responding Organisations shall bear in mind the conditions set out in forming their Unbound Consortia. � The Unbound Consortia shall nominate a single point of contact with the Government. � The Unbound Consortia shall respond with a single complete integrated proposal, which outlines individual contributions and costs. Teaching-Learning Bahasa MelayuEnglishMathematicsScience ManagementAssessmentTechnologyInfrastructureSystemsIntegration An Unbound Consortium At least At least of at least four distinct two that two that organisations that comes responded responded

up with a total integrated to T-L to one of solution the rest Figure 4: How short-listed Responding Organisations will form an Unbound Consortium 39

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � This second-stage integrated proposal shall be submitted in a timely manner, before the deadline of 1200 hours Malaysian Time, 31 March 1998. 8.3.5 Second-Stage Evaluation and Shortlisting The Government will review and evaluate submitted integrated proposals and develop a short-list of consortia with whom to pursue negotiations. The successful short-listed candidates for negotiation shall be announced on 30 April 1998. Response: � Confident Unbound Consortia shall prepare for negotiations in advance. 8.3.6 Multi-track negotiations The Government will negotiate with the short-listed Unbound Consortia concurrently to consider terms, scope, capabilities and performance milestones of the proposed solutions. Confidentiality of proposals shall be strictly maintained. 8.3.7 Final Selection The Government shall select the winning Unbound Consortium based upon the best and final offer. The successful proposal and the winning Unbound Consortium shall be announced on or before 1 July 1998. The Government shall sign a contract with all the Responding Organisations that comprise the winning Unbound Consortium or with the legally bound consortium that comprise the Responding Organisations of the winning Unbound Consortium. The terms and conditions of the contract shall be agreed upon between the Government and all the Responding Organisations that comprise the winning Unbound Consortium or the said legally bound consortium as the case may be. 8.3.8 Implementation The winning consortium shall demonstrate implementation capabilities through a proof of concept or initial pilot implementation. The Government shall regularly review the consortium�s performance against both their intentions as stated in their proposal and the agreed performance milestones for the project. 8.4 Process Timeline � Late July 1997: CRFPs are made available. � Late July-30 September 1997: Responding Organisations prepare their first stage proposals. � 12.00 p.m. 30 September 1997: Deadline by which Responding Organisations shall submit their proposals to be eligible for membership in any Unbound Consortia. � October-November 1997: Government evaluates the proposals.

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Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � 1 December 1997: Short-listed Responding Organisations are announced. � December 1997 to March 1998: Short-listed Responding Organisations form Unbound Consortia and prepare integrated solution proposals. � 12:00 p.m. 31 March 1998: Deadline by which the Unbound Consortia shall submit their integrated solution proposals. � April 1998: Government evaluates the integrated solution proposals. � 30 April 1998: Short-listed Unbound Consortia are announced. � May-June 1998: Multi-track negotiations and contract development occurs. � 1 July 1998: Second round selection is completed. The successful proposal and the winning Unbound Consortium shall be announced. The Government shall sign a contract with all the Responding Organisations that comprise the winning Unbound Consortium or with a legally bound consortium that comprise all the Responding Organisations of the winning Unbound Consortium. The terms and conditions of the contract shall be agreed upon between the Government and all the Responding Organisations that comprise the said legally bound consortium as the case may be. 8.5 Mandatory Requirements and Evaluation Criteria 8.5.1 Mandatory Requirements Proposals shall comply with the following mandatory requirements: i. Instructions to Responding Organisations (this chapter); and ii. The specific requirements and responses in this CRFP. Proposals that do not comply with these mandatory requirements shall be excluded from further evaluation Evaluation Criteria Proposals that comply with the mandatory requirements stated in section 12.5.1 will then be evaluated against the following evaluation criteria: � Attractiveness of solution will include the proposed technical concept, business model, funding options and approach to implementation. � Calibre of the Responding Organisations such as its composition, capabilities, record of experience and the composition of the proposed implementation team. � Attractiveness of the model for technology transfer, including

the level of co-operation with local companies, any special initiatives for technology transfer and joint development efforts. 41

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials � Involvement in the MSC. Weightage and priority will be given to companies which have gained MSC status or would qualify for MSC status. The level of investment in the MSC will also be considered, with emphasis on the investment in Research & Development. It is envisaged that the successful Responding Organisation will apply and obtain MSC status before a contract is awarded. This requirement may be waived in the case of Responding Organisations that do not fall within the definition of multimedia business. Responding to specific evaluation criteria This section requires the Responding Organisation to provide a proposal on each of the following criteria, which are not explicitly covered in this CRFP. Calibre of the Responding Organisation Response: Proposals shall contain the following: � Names of all participants in the Responding Organisation (if more than one) including their scope of involvement; � Name of lead contractor or joint venture and the relationship between this entity and the other participants of the Responding Organisation, if applicable; � Experience of the Responding Organisation in similar projects, including references; � Examples of industry recognition, if any, for the Responding Organisation in the areas of technological leadership, innovation and implementation; � Examples, if any, where the Responding Organisation has worked together on similar projects with the same participants. Attractiveness of the model for technology transfer Response: Proposals shall set out a plan for achieving the objective of technology transfer to Malaysia. The description of the approach, process and methods for ensuring technology is being transferred to local companies shall be described. This includes participation of Malaysian companies in the Responding Organisation and plans to raise the technology skills of Malaysian workers. The Responding Organisation is required to demonstrate its commitment to the goals and aspirations of Malaysia and the MSC and outline its plan for knowledge and technology transfer. The Responding Organisation shall outline its plan to implement:

� details as to how knowledge is to be conveyed � the level of co-operation with local companies, universities and government agencies � training programmes � joint development efforts 42

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Involvement in MSC Response: Proposals shall contain the following: � If the Responding Organisation has: -obtained MSC status, the Responding Organisation shall show proof of MSC status; -applied for MSC status, the Responding Organisation shall show proof of submission of the MSC status application and attach a copy of its application form; -not applied for MSC status yet, the Responding Organisation shall detail its eligibility for MSC status, with specific reference to the criteria for MSC status. not applied for MSC status, the Responding Organisation shall provide reasons for not applying for MSC status. � An outline of the actual or planned involvement of the Responding Organisation in the MSC, if any. 8.6 Rights of the Government 8.6.1 Amendments The Government reserves the right to amend or delete any part of this CRFP or any document forming part of this CRFP at any time without prior notice in order to give effect to change in policy or to correct any error, omission, ambiguity or inconsistency that may arise after the issue of this CRFP. 8.6.2 Acceptance of Proposals The Government does not bind itself to accept the lowest or any proposal. 8.6.3 Cost of Proposal The Government shall not be liable for any payment or costs incurred in the preparation and submission of the proposal in response to the CRFP. All costs and expenses incurred by the Responding Organisation in providing the proposal shall be borne by the Responding Organisation. 8.6.4 Responding Organisation�s Responsibilities It is the Responding Organisation�s responsibility to understand the CRFP, including the requirements in this CRFP and to make all examinations necessary in order to ascertain all factors, enquiries and questions which might affect the Responding Organisation�s proposal. 8.6.5 Non-liability Whilst care is taken to ensure that the facts and information contained in this CRFP are correct at the time it is presented, the Government

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Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials hereby makes no representation as to the accuracy or adequacy of such facts and information contained in the CRFP. The Government shall not be held liable for any inaccuracy or inadequacy of such facts and information. 8.6.6 Confidential Information All information of a confidential nature whether generated in Malaysia or overseas, shall be subject to Malaysian Laws and Regulations. Without prejudice to the right of the Government under any law, a breach by the Responding Organisation may entitle the Government to terminate dealings with the organisation without prior notice to the Responding Organisation. 8.6.7 Failure of Negotiation It shall be agreed and understood that in the event that the negotiation fails and a contract is not signed, there shall be no cause of action against the Government howsoever, nor shall it be possible to pursue a cause of action against the Government for any action howsoever arising. 8.6.8 Discrepancy of Document In the event that there exists any discrepancy between an electronic version of this document (or any documents printed or distributed using an electronic version as a source) and the official printed hardcopy distributed by the Government, addenda or corrections, then the information in the official printed hardcopy, addenda or corrections shall prevail. 8.6.9 Withholding Tax The Responding Organisation is hereby informed that Government shall deduct tax, at the rate prescribed withholding tax laws of Malaysia, from all payments rendered by any Responding Organisation who signs a the Government.

the under the for services contract with

8.6.10 Governing Law This CRFP and any contract executed pursuant to this CRFP shall be governed by and construed in accordance with the laws of Malaysia. The Government of Malaysia and all Responding Organisations responding to this CRFP and parties to any contract executed pursuant to this CRFP shall submit to the exclusive jurisdiction of the Malaysian Courts. 44

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Appendix 1 - Responding Organisation�s Undertaking Form Responding Organisation�s Undertaking To: Secretary General Ministry of Education Kuala Lumpur MALAYSIA Proposal for Smart School Teaching-Learning Materials Pilot The undersigned (hereinafter called �the Responding Organisation�) hereby offers to *________________ to the extent which the Government may determine in accepting the CRFP and at such time as may be demanded by the Government. 2. The Responding Organisation hereby agrees to the forfeiture of the Deposit (forwarded together with the proposal) to the Government in the event the Responding Organisation: a. revokes its offer prior to his being informed of the result of this CRFP; b. fails to honour its obligations under this proposal; or c. refuses to enter into a contract with the Government on being informed of the award 3. The Responding Organisation further offers to lodge with the Government, if its proposal is accepted, a sum equivalent to 5% of the Contract value in the form of a Bank Guarantee for the said sum as security for the due fulfilment of the contract and agrees that the Bank Guarantee shall be retained by the Government. 4. We enclose herewith the deposit in the form of a Bank Guarantee as follows: Bank Guarantee No ________________________ Amount:___________________________ Name of Bank _________________________________________________________________ Name of Responding Organisation _________________________________________________ Address _______________________________________________________________________ Signed by for and on behalf of Responding Organisation_________________________________ Name & Designation _____________________________________________________________ * Responding Organisation is to specify the services/solutions/applications they are offered 45

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Appendix 2 - Bank Guarantee Deposit Form Bank Guarantee To: Secretary General, Ministry of Education, Kuala Lumpur, Malaysia. Sir, BANK GUARANTEE As requested by the Responding Organisation ____________________________________________, we hereby guarantee that the sum of RM______________ (Ringgit Malaysia __________________________________) being the amount of Deposit required to be deposited with the Government of Malaysia in accordance with the conditions of the CRFP for ________________________________________ shall become payable by us immediately on receipt of notices in writing given to us by the Government or its authorised representative. This Guarantee is effective from the date that the CRFP document is submitted by the Responding Organisation, and shall remain in force until 1 January 1999 or until the Responding Organisation is notified in writing that its proposal is unsuccessful. Signed For and/or of__________________ behalf Name Bank___________________ of 46

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Address_______________________ _ Bank Guarantee No ________________________ Amount:___________________________ Name of Bank _________________________________________________________________ Name of Responding Organisation _________________________________________________ Address _______________________________________________________________________ Signed by for and on behalf of Responding Organisation_________________________________ Name & Designation _____________________________________________________________ 47

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Appendix 3 - Quantum of Deposit for Responding Organisations 1. For International Companies Estimated Cost of the CRFP solution Amount of Deposit (i) Not exceeding RM 5 million RM 62, 500.00 (ii) More than RM 5 million but RM 187,500.00 not exceeding RM 10 million (iii) More than RM 10 million RM 375,000.00 not exceeding RM 20 million (iv) More than RM 20 million but RM 625,000.00 not exceeding RM 30 million (v) More than RM 30 million RM 1 million 2. For local companies not registered with the Ministry of Finance, Malaysia These companies are required to submit a deposit of RM 10,000.00 3. For companies registered with the Ministry of Finance, Malaysia All companies registered with the Ministry of Finance are exempted from paying a deposit. 48

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Appendix 4 - Bank Guarantee Form for Performance Bond Bank Guarantee Form for Performance Bond THIS AGREEMENT is made the ________ day _______________________________ (insert _______________________________ (insert (hereinafter called the �Guarantor�) of the one Part (hereinafter called the �Government�) of the other Part.

of ____________________ 19__ BETWEEN name of Bank) of principal address of business of Bank) and the Government of Malaysia

WHEREAS In consideration of the Government allowing _____________________ (hereinafter referred to as the �Contractor�) to supply and deliver/provide articles/services to the Government __________________ (hereinafter called the �Articles/Services�) for a contract sum of Ringgit ____________________________ (state the amount in words) (RM __________________), we, the Guarantor at the request of the Contractor irrevocably undertake a guarantee to the Government to guarantee the due performance of the Contract in the manner hereinafter appearing. Now the Guarantor hereby agrees with the Government as follows: 1. On the Government�s first written demand, the Guarantor shall forthwith pay to the Government the amount specified in such demand notwithstanding any dispute or protest by the Contractor or Guarantor or by any other third party and without proof or conditions. Provided always that the total of all demands so made shall not exceed the sum of Ringgit _________________________ (state the amount in words) (RM____________) and the total amount recoverable against the Guarantor under this Agreement shall not exceed the said sum. 2. The Government reserves the right to make any partial demand if it so desires and the total of all such partial demands so made shall not exceed the sum of 49

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Ringgit________________________ (state the amount in words) (RM______) and the liability of the Guarantor to pay the Government the aforesaid shall correspondingly be reduced proportionately to any payment of partial demand having been made by the Guarantor. 3. The Guarantor shall not be discharged or released from this Guarantee by any arrangement between the Contractor and the Government with or without the consent of the Guarantor or by any alteration in the obligation undertaken by the Contractor or by any forbearance, whether as to payment, time, performance or otherwise. 4. The Guarantee given by the Guarantor is a continuing guarantee. This Agreement shall be irrevocable and shall initially remain in force and effect until ________________ (referred to as the �Expiry Date�). The Guarantor shall upon the request of the Government extend this guarantee for a further period of _____________ (state the period) until ____________ in which case, the maximum aggregate amount that the Government shall be entitled to shall not exceed the said um of Ringgit_________________________________ (state the amount in words) (RM _________________). 5. All obligations and liabilities of the Guarantor under this Agreement shall cease upon the determination of this Agreement on the date or such extended date as specified in paragraph 4 above as the case may be save to the extent that the Government shall previously have called upon the Guarantor in writing to pay specified moneys payable under the Contract then remaining outstanding. 6. ALL CLAIMS, IF ANY, IN RESPECT OF THIS GUARANTEE SHALL BE RECEIVED BY THE BANK DURING THE VALIDITY PERIOD OF THIS GUARANTEE OR WITHIN FOUR WEEKS FROM THE EXPIRY DATE OF THIS GUARANTEE WHICHEVER IS THE LATER. 50

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials IN WITNESS WHEREOF the parties hereto have hereunto set their hands the day and year first abovewritten. Signed for and on behalf of the said Guarantor in the presence of (Witness) Name:___________________________________ Designation:_____________________________ Bank Signed for and on behalf of the said Government of Malaysia in the presence of (Witness) Name:___________________________________ Designation:_____________________________ Department�s Chop Name:___________________________________ Designation:______________________________ Bank Name:___________________________________ Designation:______________________________ Department's Chop 51

Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials Appendix 5 - Glossary First Stage In the context of these CRFPs, this refers to the first stage of evaluation of all the proposals submitted by Responding Organisations in response to the five CRFPs. Government This shall mean the Government of Malaysia. Legally Bound Consortium A legal entity that comprises only the winning Unbound Consortium. Pilot Schools This term is used interchangeably with the term "pioneer schools". Both these terms refer to the 90 schools throughout Malaysia that have been identified for the deployment of the pilot applications described in all five CRFPs issued to develop the Malaysian Smart School flagship application of the Multimedia Super Corridor. Second Stage In the context of these CRFPs, this refers to the second stage of evaluation where Responding Organisations group together as Unbound Consortia to propose total integrated solutions for all the five CRFPs combined. The evaluation of these total integrated solutions shall take place at this second stage. Systems Integration This refers to the integration of the Smart Schools sub-application systems for the pilot schools. Systems integration shall ensure the design, installation, testing and acceptance of each of the Smart School sub-applications i.e. Teaching-Learning Materials, School Management System, Assessment System and Technology Infrastructure. These sub-applications are procured, installed, integrated, tested so that they shall be operational by the date on which the systems are commissioned. Unbound Consortia/ Consortium This definition of the Unbound Consortium/consortia pertains only to the specific circumstances of the Smart School CRFP processes. In the interests of all Responding Organisations providing an integrated solution to all the Smart School applications, all Responding Organisations shall first be evaluated by the Ministry of Education, according to their responses to the five CRFPs issued for the Smart School applications. All the short-listed Responding Organisations resulting from this evaluation process, shall then form Unbound Consortia from among themselves to present to the Ministry of Education, a total integrated solution encompassing all the requirements incorporated in all five CRFPs. The Ministry of Education shall evaluate these integrated proposals and select the winning Unbound Consortium. Each Unbound Consortium shall appoint from among its members a lead Responding Organisation who shall be responsible for all aspects of integration among the solution providers. The lead Responding Organisation may, of its own volition, enter into contracts with each member of the consortium in order to cover all risks involved in forming such a consortium. The consortium/consortia arising out of the Ministry of Education evaluation process, serving the purposes outlined above, shall be described as an Unbound Consortium.

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Concept RFP For Smart School Teaching-Learning Wednesday, July 23, 1997 Materials 53