Seth C. Starr
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Seth C. Starr 57 Anderson Street Stamford CT, 60527
(765) 426-3273 [email protected]
Objective To obtain a management position in the hospitality industry where I can implement my leadership and teambuilding skills.
Work experience Pyramid Advisors (Stamford, CT)
October 2008 – Present
Assistant Front Office Manager/Front Office Manager (Promoted) • Manager of the Quarter for 2nd quarter 2009 for exceptional service to both guests as well as team members. • Handled multiple projects which included training, ordering, and improving upon standards already instilled at hotel. • Demonstrated problem resolution skills which contributed to a 10% increase in overall guest satisfaction over 6 months. • Coordinated with team members to effectively schedule and minimize labor expense to protect company investments.
Pyramid Advisors (Oak Brook, IL)
July 2007 – October 2008
Manager In Training/Assistant Front Office Manager (Promoted) • Proficiently trained in all aspects of hotel operations to complete the requirements of MIT program. • Promoted to Assistant Front Office Manager after successful completion of 6 month Manager in Training Program. • Developed 6 professional guest service agents to deliver exceptional service to guests arriving and departing from hotel.
Dave and Busters (West Lake, OH)
May 2006 – August 2006
Management Intern • Managed gaming area, dining room, catered events, and bar operations in a 56,000 square foot facility. • Administered employment evaluations in order to preserve the culture of Dave and Busters. • Conducted interviews with over 30 potential candidates for hourly employment.
Griffin Core Association Representative (West Lafayette, IN)
August 2005 – May 2007
Caterer for Purdue President Martin Jischke • Coached over 20 caterers on a continuous basis to strive for excellence in proper service standards. • Selected from 30 applicants based on extraordinary excellence in the school of HTM. • Implemented service knowledge with events ranging in size of 50 to 1,100 people.
Flattop Grill (Ft. Wayne, IN)
May 2004 – December 2006
Server/Intern • Allocated resources of restaurant to specific areas to ensure that the quality of guest satisfaction is preserved. • Facilitated in the restaurant’s daily opening procedures for the reception of guests and banquets. • Assisted in proper recording, stocking, and ordering of all food products.
The Walt Disney Company (Orlando, FL)
January 2004 – May 2004
Amusement Park Attraction Intern • Demonstrated leadership through the movement of 1,500 guests an hour throughout the Test Track facility. • Gained valuable experience working for a Fortune 500 company and being part of the Disney Culture. • Employed my problem solving and communication skills through constant guest interaction.
Education Purdue University - West Lafayette, IN Major/Minor: Hospitality Tourism Management/Food Service Management (Bachelors)
(Graduation: May 2007)
Professional Development Pyramid Advisors - Internal Relations Care Manager •
October 2008 – Present
Compiled feedback given from all care team members to track internal CARE commitment from each department.
Seth C. Starr 57 Anderson Street (765) 426-3273 Stamford CT, 60527 [email protected] • Helped with coordinating CARE rallies dedicated to each team member that provides exceptional guest service. • Championed departments that reached 100% score on care repair survey that tracks team member and guest satisfaction.
Walt Disney World Campus Representative - Purdue University • • • •
Kappa Sigma Fraternity - Member • •
•
August 2004 – May 2007
Corresponded with other Disney professionals to achieve the Dream higher achievement award for recruitment 2004. Selected from 40 applicants to market the Disney College Program to the Purdue student body. Introduced the Disney College Program to students via information booth, marketing tools, and WOM. Recruited 200 students per semester for the Walt Disney World College Program.
August 2002 – May 2007
Facilitated the creation of the College Mentors for Kids Philanthropy, providing underprivileged children with a Christmas they would have been without. Aided in the raising of $32,000 for the Susan G. Kolmen Foundation for breast cancer research. Organized and implemented risk management and safety protocols during all fraternity related events.
(765) 426-3273 [email protected]
Objective To obtain a management position in the hospitality industry where I can implement my leadership and teambuilding skills.
Work experience Pyramid Advisors (Stamford, CT)
October 2008 – Present
Assistant Front Office Manager/Front Office Manager (Promoted) • Manager of the Quarter for 2nd quarter 2009 for exceptional service to both guests as well as team members. • Handled multiple projects which included training, ordering, and improving upon standards already instilled at hotel. • Demonstrated problem resolution skills which contributed to a 10% increase in overall guest satisfaction over 6 months. • Coordinated with team members to effectively schedule and minimize labor expense to protect company investments.
Pyramid Advisors (Oak Brook, IL)
July 2007 – October 2008
Manager In Training/Assistant Front Office Manager (Promoted) • Proficiently trained in all aspects of hotel operations to complete the requirements of MIT program. • Promoted to Assistant Front Office Manager after successful completion of 6 month Manager in Training Program. • Developed 6 professional guest service agents to deliver exceptional service to guests arriving and departing from hotel.
Dave and Busters (West Lake, OH)
May 2006 – August 2006
Management Intern • Managed gaming area, dining room, catered events, and bar operations in a 56,000 square foot facility. • Administered employment evaluations in order to preserve the culture of Dave and Busters. • Conducted interviews with over 30 potential candidates for hourly employment.
Griffin Core Association Representative (West Lafayette, IN)
August 2005 – May 2007
Caterer for Purdue President Martin Jischke • Coached over 20 caterers on a continuous basis to strive for excellence in proper service standards. • Selected from 30 applicants based on extraordinary excellence in the school of HTM. • Implemented service knowledge with events ranging in size of 50 to 1,100 people.
Flattop Grill (Ft. Wayne, IN)
May 2004 – December 2006
Server/Intern • Allocated resources of restaurant to specific areas to ensure that the quality of guest satisfaction is preserved. • Facilitated in the restaurant’s daily opening procedures for the reception of guests and banquets. • Assisted in proper recording, stocking, and ordering of all food products.
The Walt Disney Company (Orlando, FL)
January 2004 – May 2004
Amusement Park Attraction Intern • Demonstrated leadership through the movement of 1,500 guests an hour throughout the Test Track facility. • Gained valuable experience working for a Fortune 500 company and being part of the Disney Culture. • Employed my problem solving and communication skills through constant guest interaction.
Education Purdue University - West Lafayette, IN Major/Minor: Hospitality Tourism Management/Food Service Management (Bachelors)
(Graduation: May 2007)
Professional Development Pyramid Advisors - Internal Relations Care Manager •
October 2008 – Present
Compiled feedback given from all care team members to track internal CARE commitment from each department.
Seth C. Starr 57 Anderson Street (765) 426-3273 Stamford CT, 60527 [email protected] • Helped with coordinating CARE rallies dedicated to each team member that provides exceptional guest service. • Championed departments that reached 100% score on care repair survey that tracks team member and guest satisfaction.
Walt Disney World Campus Representative - Purdue University • • • •
Kappa Sigma Fraternity - Member • •
•
August 2004 – May 2007
Corresponded with other Disney professionals to achieve the Dream higher achievement award for recruitment 2004. Selected from 40 applicants to market the Disney College Program to the Purdue student body. Introduced the Disney College Program to students via information booth, marketing tools, and WOM. Recruited 200 students per semester for the Walt Disney World College Program.
August 2002 – May 2007
Facilitated the creation of the College Mentors for Kids Philanthropy, providing underprivileged children with a Christmas they would have been without. Aided in the raising of $32,000 for the Susan G. Kolmen Foundation for breast cancer research. Organized and implemented risk management and safety protocols during all fraternity related events.
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