Services Catalogue

SERVICES CATALOGUE INFORMATION AND PRICING OPTIONS

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IT

The IT Three 1300 882 297

www.theit3.com

CONTENTS ABOUT THE IT3

01

IT SUPPORT

02

SERVER MAINTENANCE

05

MANAGED DESKTOP SERVICES

09

ANTI-SPAM / ANTI-VIRUS

13

WEBSITES AND DOMAIN NAMES

14

SECURE INTERNET

15

MONITORING SERVICES

16

NEW CLIENT FORM

17

IT3

The IT Three

A BOU T THE IT THREE More than just an I.T. company.

The IT3 is a new kind of IT company. Not only do we have the most highly skilled staff but our commitment means that our door is always open to our clients 24 hours a day, 7 days a week. We pride our selves on our personal service and always have time to stop and chat. INDUSTRY LEADERS!

We believe having the best Microsoft Certified Systems Engineers (MCSE) on staff is an important part of providing quality service. That's why we're not just Microsoft certified... We teach it!

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IT3

The IT Three

IT S U P PO RT Day or Night, we’re here to help.

Our fantastic support team can assist your business in a number of flexible ways. Day or night, we’ll be there to help you when you need it most!

ON-SITE SUPPORT We can arrange for a technician to resolve your computer problem on-site at your office location.

REMOTE SUPPORT Remote Support allows us to view your computer screen and work with you to resolve your computer problem.

APPLICATION SUPPORT We support all types of applications, including Microsoft programs such as Word, Excel, and Outlook.

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PHONE SUPPORT We’re able to help you toll free on 1300 882 297. We can help walk you through most computer problems such as network connectivity, e-mail or file access. If the problem cannot be resolved over the phone, we’ll arrange for someone to go on-site.

EMERGENCY AFTER HOURS SUPPORT Emergency support is available via phone, remote or on site to ensure that your business remains operational 24/7.

IT3

The IT Three

P R I C I N G A N D D I S CO U N TS Highest quality, lowest prices.

The IT3 offers on site support, helpdesk and installation services on an hourly basis. We specialise in Microsoft, Brocade, HP, Hitachi, EMC and CISCO technologies. All our engineers are trained in the latest technologies and most importantly can speak in terms you can understand. OUR RANGE OF CASUAL SUPPORT SERVICES CAN HELP YOU: Install and configure new servers, desktops or notebooks. Troubleshoot IT software and hardware issues. Provide consulting on new or existing technologies.

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Support Type Certified Microsoft Technician Certified Microsoft Technician Certified Cisco Technician Certified Cisco Technician Certified SAN Technician Certified SAN Technician

Rate Per Hour Per Day Per Hour Per Day Per Hour Per Day

$120 ex GST $795 ex GST $150 ex GST $950 ex GST $195 ex GST $1300 ex GST

IT3

The IT Three

P R I C I N G A N D D I S CO U N TS Highest quality, lowest prices.

PRE-PURCHASED HOURS By pre-purchasing hours you can save up to 25% off our normal rate. Pre-purchased hours 30 hour block 50 hour block 100 hour block 200 hour block

Discount 5% 10% 15% 20%

LOADING Work requested outside normal business hours will attract the following: Support Time Loading Monday-Friday (7am to 9am) & (6pm to 10pm) 25% Monday-Friday (before 7am & after 10pm) 100% Saturday (9am to 5pm) 25% Saturday (before 9am & after 5pm), All day Sunday and Public Holidays 50% 04

IT3

The IT Three

SERVER MAINTENANCE Proactive support for your business

Services such as e-mail are a critical component of doing business. The IT3 offers regular server maintenance plans which are designed to keep your systems updated and working reliably. MONITORING Proactive monitoring of server logs to avoid unexpected outages Remote 24x7 real-time server health monitoring available

PREVENTION Ensuring Antivirus is up-to-date and working correctly. Verify server configuation is as per Microsoft Best Practice. Apply necessary service packs and updates. Audit hard disk space and fragmentation.

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TESTING Review backup logs and undertake test restores. Audit core file and folder permission. Verifying user security and policies. Testing redundancy (ncluding scheduled UPS tests).

PLANNING Create performance benchmarks. Regular technology reviews to assist you in your overall IT strategy.

IT3

The IT Three

SERVER MAINTENANCE Proactive support for your business

MONTHLY ACTIVITIES Perform a test tape restore to verify the accuracy of data backups. Perform a test restart of the server to assure its ability to recover from an unexpected restart. Perform tests on the uninterruptable power supply (UPS) to ensure the health of the backup battery. Apply the latest service packs, hot fixes, and patches to the server. Defragment disks. Recover disk space by deleting unnecessary files. Report on resource usage (disk space, average free RAM, CPU etc.) and how this affects your business.

WEEKLY ACTIVITIES Proactive monitoring of server logs to avoid unexpected outages Review backup logs Virus definition & prevention Monitor drive space User account administration File sharing permission administration

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IT3

The IT Three

SERVER MAINTENANCE Proactive support for your business

QUARTERLY ACTIVITIES Create a virtual clone of your physical server. Your virtual server can be evaluated in our test lab (or even on our technicians laptop). Ideal for disaster recovery purposes. Firmware updates are applied to RAID controllers, system boards, hard drives and host bus adapters. Driver updates are applied for all SCSI cards, chip sets and tape drives. Physical clean of CPU and power supply fans, heatsinks and filters Performance logs are charted and compared side-by-side to observe long-term system improvements or declines

ANNUAL ACTIVITIES Have a sit down lunch with your Technical Account Manager (TAM) Comprehensive overview: See how your server has performed for the last 12 months Planning: Technology review to assist you in your overall IT strategy Identify upgrade requirements for the next 12 months

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IT3

The IT Three

SERVER MAINTENANCE Proactive support for your business

Server maintenance can be purchased in three different packages. Please see the table below for pricing and package options: Basic Per month per server

$165

Silver $295

Gold $375

Monthly Activities Weekly Activities Yearly Activities Quarterly Activities Monitoring Lite Monitoring Basic Monitoring Pro is an additional $195 per server per month 08

IT3

The IT Three

MANAGED DESK TOP SERVICES Fixed price support for your company

The IT3’s Managed Desktop Service is based on a low fixed cost, per user, per month – ensuring completely predictable pricing and easy budgeting. Our prices are not tied to call volumes and will not increase throughout the term of the contract. IT ALIGNED TO YOUR BUSINESS DEMANDS As your business grows, so too does the demand on your IT department. Our service is designed to be flexible and support can be scaled up as your business expands .

MORE TIME TO FOCUS ON CORE BUSINESS 3

IT takes full responsibility for your desktop environment, unburdening your IT staff so they can concentrate on more strategic projects that can add value to the business.

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FLEXIBLE SERVICE No long term contracts are required. All field technicians are Microsoft Certified. Software and hardware support is included. Specialists in small and medium sized companies.

INTELLIGENT SUPPORT By utilizing the latest remote control technologies, the IT3 not only provide faster response times to users anywhere in the enterprise but also provide a range of dynamic reports for your company.

IT3

The IT Three

MANAGED DESK TOP SERVICES Fixed price support for your company

To maximise productivity it’s critical that your business have machines that perform well and are up to date with the latest patches and security releases. Our Managed Desktop Service ensures your systems are well maintained. SERVICE DESK Our service desk provides a single point of contact for managing all your end-user requests. Web access provides you with instant status updates and a single phone number for all your staff makes getting help when you need it easy. Our remote support service enables us to fix most issues within half an hour.

SOFTWARE DEPLOYMENT IT3’s Managed Desktop Service takes care of deploying or updating software for all desktops in the enterprise. Our software deployment provides all the functionality you’d expect with detailed reporting, scheduling, deployment without rebooting and support for non windows installer setups.

SOFTWARE PATCH MANAGEMENT Our patch management service closes security holes before compliance, infringement or hacking issues jeopardize your infrastructure.

ANTIVIRUS SOFTWARE MANAGEMENT & UPDATES Viruses can bring your business to a screeching halt and damage critical data. The IT3 will monitor and manage your company’s antivirus software and install security patches to protect your information and systems.

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IT3

The IT Three

MANAGED DESK TOP SERVICES Fixed price support for your company

Combine Managed Desktop Services with our server maintenance plans and not only will you have the most comprehensive IT support possible, but you’ll also save up to 25%. UNLIMITED PHONE SUPPORT Our IT3 technicians are available to help you by phone on our toll free service line. The IT3 can walk you through common computer problems such as network connectivity, e-mail retrieval and file access. If the identified problem cannot be resolved over the phone, a technician will be dispatched on-site.

Per month per desktop (ex GST)

UNLIMITED REMOTE CONTROL SUPPORT Remote Control Support allows your IT3 technician to remotely connect to your computer and work with you to resolve your problems.

UNLIMITED ON-SITE SUPPORT If required, the IT3 will arrange for a technician to resolve your computer problems on-site.

Less than 25 desktops

$79

Between 25 and 50 desktops

$69

More than 50 desktops

$59

MICROSOFT APPLICATION SUPPORT The IT3 will oversee all Microsoft programs such as Word, Excel, and Outlook to ensure that these applications are updated and running issue free.

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IT3

The IT Three

MANAGED DESK TOP SERVICES Fixed price support for your company

There is a myth amongst small and medium size businesses that outsourcing is too expensive. See below just how affordable it can be to have the IT3’s team of experts available to you and your staff, with no sick time or vacation days.

Example: Managed Desktop Service (50 Desktops) Salary Superannuation (9% of Salary) Payroll Tax (5.5% of Salary + Super) Workers' Compensation (0.82% of salary) Long Service Leave (3% of salary) Sick Days (10 days) Annual Leave (40 Days) TOTAL EMPLOYMENT COST 12

IT3 $2,450.00 per month

$2,450.00 per month $29,400.00 per year

Employee $35,000.00 per year $3,150.00 per year $2,098.25 per year $287.00 per year $1,050.00 per year $1,458.33 per year $5,833.33 per year $4,073.08 per month $48,876.92 per year

IT3

The IT Three

ANTI-SPAM / ANTI-VIRUS Protection for your company

Dealing with unsolicited e-mail wastes time, erodes efficiency and reduces productivity. Spam also burdens bandwidth and security, with its consequences being costly. The IT3 eMail Protect service provides you with a proven solution that prevents spam and virus from entering your network in the first place. MULTI-LAYERED SPAM PROTECTION We remove 98% of spam before it even reaches your network or inboxes, improving your companies internet

REPORTING Visibility, accountability, and a precise matching of the service to your organization’s particular needs.

PROACTIVE DETECTION Protection from converging threats, safeguarding data and your reputation.

CONFIGURABLE Flexible anti-spam policies geared to your specific requirements.

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Number of Mailboxes

One-off setup fee per Domain

Price per mailbox per month

1 to 9

$140

$7

10 to 24

$140

$6

25 to 49

$140

$5

50 to 99

$140

$4

100 to 249

$140

$3

more than 250

$140

$2

IT3

The IT Three

WEBSITES & DOMAIN NAMES Looking after your online presence.

We pride ourselves on a fast, secure Australian domain name registration and Web hosting service with no compromise on features or reliability. WEBSITE HOSTING 5,000 MB (5GB) Space 10 E-mail Accounts 10 E-mail Forwards 5 GB Data Transfer PHP, MySQL FTP File Access

DNS RECORD HOSTING Domain Forwarding E-mail Forwarding IP Forwarding Update and add A records, CNAME or MX records.

One-off setup fee

DOMAIN REGISTRATION Reputation and Reliability Friendly Customer Support Easy Management Tools Multiple Payment Options Best Price Domain Names

Price per month

Website Hosting

$95

$29

Domain Name Registration

$65

$9

DNS Record Hosting

$65

$5

Website Package

$140

$39

(Minimum 24 months)

(Website, domain & DNS)

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IT3

The IT Three

S E C U R E I N T E R N E T ACC E S S Firewalled internet access for your company.

The IT3 managed firewall and business grade DSL service provides your business with lightning fast internet, while at the same time protecting your organisation’s key information assets from attacks. ENTERPRISE LEVEL SECURITY Integrated Deep Inspection firewall Integrated Web filtering Denial of service protection Dynamic routing Policy-based management

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ADSL2+ HIGH SPEED INTERNET 1 static IP and additional static IPs upon request 24/7 phone and e-mail premium business support No excess download or upload charges

One-off setup fee

Price per month

Secure Internet - 35G b

$495

$195

Secure Internet - 65G b

$495

$295

Secure Internet - 100G b

$495

$395

Secure Internet - 250G b

$495

$495

IT3

The IT Three

S ERV I CE S M O NI TORI NG Realtime alerts, real time responses.

MONITORING LITE E-mail alerts of daily backups are sent to and reviewed by the IT3 service desk

MONITORING BASIC E-mail alerts of daily backups are sent to and reviewed by the IT3 service desk Small-Business 2003 e-mail alerts are sent to and reviewed by the IT3 service desk. Includes: Monitoring Light Exchange database health alerts SQL database health alerts Monitoring Basic Print service monitoring CPU, Memory, Disk Space Monitoring Monitoring Pro

One-off setup fee

Price per month per server

$95

$345

$195

$465

$295

$595

MONITORING PRO E-mail and SMS based alarm notification of daily backups to the IT3 Service Desk and client staff E-mail and SMS based alarm notification for any server type to the IT3 Support Desk and client staff. Performance monitoring and reporting System services (FTP, Telnet, LDAP etc) monitoring Monitor WAN links for availability, utilization and performance ....... plus much more

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IT3

The IT Three

 

NEWCLIENTACCEPTANCEFORM    CompanyDetails CompanyName:



StreetAddress:



Division/Subsidiary



Suburb:



Phone:



State:



Fax:



Postcode:



 ContactDetails ContactName:



ContactPhone:



ContactPosition:



ContactMobile:



ContactEmail:







 ReǦoccurringServices(monthly) Maintenance

Hosting

Monitoring

‰ServerMaintenance–Basic($165) ‰ServerMaintenance–Silver($295) ‰ServerMaintenance–Gold($375)

‰WebsiteHosting($39) ‰DNSHosting($9) ‰WebsiteHostingPackage($49) ‰2edMXservice($9)

‰MonitoringLight($345) ‰MonitoringBasic($465) ‰MonitoringPro($595)

‰ManagedDesktopServices#Desktops:__________



Total:$_____________exGST

 PaymentDetails PaymentTerms:

30days

PreferredPaymentType:

‰DirectDeposit‰Cheque ‰CreditCard(Visa,MasterCardorAmericanExpress)

 Authorization IamauthorisedonbehalfofthecompanytorequestservicesandagreetopaymenttermsaspertheIT3’sTerms andConditions. Date:



Name:



Time:



Signature:





NOTE:AllrequestsforworkaresubjecttoIT3termsandconditions.Chargeswillapplyforallworkcarriedout onceauthorisationhasbeengiven.Formoreinformationpleasesee:www.theit3.com

  ForInternalUseOnly ClientType:

Casual

HelpdeskLogin:



HelpdeskPassword: 1



 

TermsandConditions   SERVICES THEITTHREEdirectlyorthroughitsaffiliatecompanieswillprovideSERVICEStoCLIENTasdescribedanddefinedintheattachedAgreement.TheTermsandConditionsfor theSERVICESaresetforthinthisdocument.Together,theseTermsandConditionsandtheAgreementrepresenttheentireagreementofthepartiesandsupersedeallprior agreementswithrespecttotheseSERVICES.NodifferentoradditionaltermsshallbebindinguponTHEITTHREEunlessagreedtoinwritingandsignedbybothparties.  WARRANTY THE IT THREE expressly warrants for a period of thirty (30) days following completion of any SERVICE that the SERVICE was performed in accordance with generally acceptedpracticesandproceduresor,ifapplicable,practicesorproceduresdevelopedbyTHEITTHREE.THEITTHREE'ssoleresponsibilityunderthisLimitedWarrantyis,at itssolediscretion,toreǦperformanyServiceorrefundthefeespaidtoTHEITTHREEforsuchSERVICESifClientnotifiesTHEITTHREEwithin30daysofperformanceofthe SERVICE.  EXCLUSIVEREMEDYANDLIMITATIONOFLIABILITY THEWARRANTYANDTHEREMEDYSETFORTHABOVEAREEXCLUSIVEANDINLIEUOFALLEXPRESSORIMPLIEDWARRANTIES(INCLUDINGANYIMPLIEDWARRANTYOF MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE,ORANYWARRANTYIMPLIEDBYSTATUTEORCOMMONLAW)WHICHAREDISCLAIMED.TOTHEFULLEST EXTENTPERMITTEDBYAPPLICABLELAW,THEITTHREE'SLIABILITYANDCLIENT'SEXCLUSIVEREMEDYWITHRESPECTTOTHISAGREEMENT,THEINFORMATIONAND/OR SERVICESFURNISHEDHEREUNDER,WHETHERINCONTRACT,ORINTORT,OROTHERWISE,ISLIMTEDTOTHEAMOUNTSPAIDBYCLIENTTOTHEITTHREEHEREUNDER.  THEITTHREESHALLNOTBELIABLEFORANYDIRECT,INDIRECT,SPECIAL,INCIDENTAL,ORCONSEQUENTIALDAMAGESINCLUDINGLOSSOFPROFITS.  ACCEPTANCEANDPAYMENT IfCLIENTdoesnotprovidewrittennoticetoTHEITTHREEwithin30daysfromdateofinvoice,CLIENTshallbedeemedtohaveacceptedSERVICES.Paymentisduenett30 daysfromthedateoftheinvoice.Financechargesof1.5%permonth(18%perannum)shallbeassessedonslowpaymenttotermsfromthedateofTHEITTHREEinvoice release.CLIENTagreestopayanyandalltaxesassociatedwiththisAgreementincludingGSTifapplicable(excludinganyincometaxespayablebyTHEITTHREEasaresultof theprovisionoftheSERVICES).  CONFIDENTIALINFORMATION THEITTHREEagreestokeepconfidentialallinformation,drawings,specificationsanddata,however,thatTHEITTHREEmaydisclosetoemployees,agentsorconsultantsof THEITTHREEoritsaffiliatedcompaniesinformationnecessarytoperformservices.UponrequestofCLIENT,THEITTHREEshalldestroyorreturnallconfidentialdocuments, however,confidentialinformationshallnotincludeinformationwhich1)atthetimeofdisclosurehasbeenpublishedorisavailabletothepublicthroughnofaultofTHEIT THREE;2)isrightfullyreceivedfromathirdpartywithoutanyobligationofconfidentiality;3)isrightfullyknowntoTHEITTHREEwithoutanylimitationonuseordisclosure priortoitsreceiptfromCLIENT;or4)isindependentlydevelopedbyemployeesofTHEITTHREEorisgenerallymadeavailabletothirdpartiesbythedisclosingpartywithout restriction.THEITTHREEalsoagreesnottopublishspecificCLIENTbynamewithoutfirstobtainingpermission.  INTELLECTUALPROPERTY AllIntellectualPropertyusedintheprovisionofSERVICESandanyIntellectualPropertydevelopedbyTHEITTHREEduringtheprovisionoftheSERVICESorotherwiseshall remainthepropertyofTHEITTHREE.  SOLICITATION CLIENTspecificallyagreesthatitwillmakenoattempttosolicit,recruit,orhire,andthatitwillnothire,anyemployeesofTHEITTHREEwhoprovidedorcontributedtothe SERVICESofferedunderthisAgreementforaperiodofsixmonthsfollowingthecompletionorterminationoftheSERVICES.  NOTICES Anynoticerequiredtobeservedpursuanttothesetermsandconditionsshallbeinwritingandsenteitherbypost/mail,faxedoreǦmailed.Receiptshallbethedateofactual receipt.  NONǦASSIGNMENT CLIENTshallnotbeentitledtoassigntherightsandobligationscontainedhereunder(oranypartthereof)withoutthepriorwrittenconsentofTHEITTHREE.  THIRDPARTYRIGHTS ThisAgreementdoesnotestablishthirdǦpartybeneficiaryrightsinanyparty.  WAIVER WaiverbyTHEITTHREEofanybreachordefaultbyCLIENTwillnotbedeemedasawaiverofanysubsequentbreachandwillinnowayaffecttheotherterms.  DISPUTES ThepartiesagreetosubmitanydisputearisingoutofthisAgreementtonegotiationsormediationpriortocommencinglitigation.Anylitigationforadisputenotresolved bynegotiationsormediationmustbecommencedwithinoneyearafterthecauseofactionaccrued.  OTHERPROVISIONS CLIENT assumes all liability for or in any way arising from use of the information furnished hereunder. CLIENT will indemnify and hold THE IT THREE harmless from and againstanyandallcosts,expenses,damages,claimsandliabilitiesofwhateverkindtothirdpersonsarisinginconnectionwithsaidinformationanditsuse.THEITTHREEwill not be liable for its failure to perform hereunder if performance is made impracticable due to equipment breakdown or any occurrence beyond its reasonable control, includingamongotherthings,actsofGod,injuries,floods,accidents,labourshortagesordisputes,wars,inabilitytoobtainequipment,orgovernmentallaws,ordinances, rulesandregulations.IfTHEITTHREEisrequestedtorespondtoanymandatoryordersfortheproductionofdocumentsorwitnessesonCLIENT'sbehalfregardingwork performedbyTHEITTHREE,CLIENTagreestopayallcostsincurredbyTHEITTHREEnotreimbursedbyothersinrespondingtosuchorder,includingstafftimeatcurrent billingratesandreproductionexpenses.ThisAgreementmaynotbealteredoramendedexceptbyawritingsignedbytheparties.Ifacourtofcompetentjurisdictiondeems anypartofthisinstrumentinvalidorinoperative,theremaindershallremaininforcebetweenparties.  

Formoreinformationpleasesee:www.theit3.com

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