Service Sequence Updated.docx

SERVICE SEQUENCE WELCOMING GUESTS

Good morning SIR/MAAM Good Evening SIR/MAAM GUIDING AND SEATING A GUEST

CHECK COMFORT AND SEATING ARRANGEMENTS

CHECK THE GUESTS COMFORTS, HI CHAIR FOR KIDS

BY, CHAITALI & SURIL UDESHI

SERVING WATER (right side, regular, packaged, cold, room temperature)

CAPTAIN INTRODUCTION BEFORE PRESENTING THE MENU LET THE GUEST KNOW ABOUT THE SEASONS SPECIAL MENU TENT CARD MENU ON THE TABLE MENU PRESENTATION

BY, CHAITALI & SURIL UDESHI

RETURN AFTER 5 MINUTES ASSIST GUEST ORDER TAKING

SUGGESTIVE SELLING

SUGGESTIVE SELLING IS SUGGESTING GUESTS WITH SUCH ITEMS WHICH INCREASES THE SATISFACTION INDEX OF THE GUESTS AND ALSO INCREASES THE APC! LAY CONDIMENTS CUTLERY CROCKERY LAY OUT

BY, CHAITALI & SURIL UDESHI

REMOVE OR ADD COVERS (plate to platter from left side, pre platted from right side, do not pick goblet with bowls, do not lift plate with thumb gripping on the plate, do not pick cutlery from the handle, don’t touch any part which is gonna put into guests mouth)

REPEAT ORDERS RESERVICE REHEAT (IF LARGE QUANTITY) REFILL WATER QUALITY/QUANTITY/PRESENTATION CHECK

CHECK FOR STANDARD GARNISH, COLOUR, FOREIGN MATERIAL, SMELL, CONDIMENTS, PORTIONING, CUTLERY, AS PER GUESTS REQUIREMENTS

BY, CHAITALI & SURIL UDESHI

SERVICE AND PRESENTING FOOD

AS PER SILVER SERVICE AND SPECIFIED STANDARDS. Check tht food doesn’t get cold on the side section. Lay condiments for next service

CHECK SATISFACTION / IN BETWEEN FEEDBACKS

IF THE SERVICE IS AT PERFECT PACE, PREFERENCES OF SPICES, IF ANYTHING IS PENDING Presenting finger bowl or magic napkins

OFFER DESSERTS

WHEN GUESTS ORDERS DESSERTS/SWEET, THEY GET SATISFIEd AND APC INCREASES

BY, CHAITALI & SURIL UDESHI

Presenting mouth fresheners

CLEARING AND CRUMBING

PRESENTING THE BILL

MAKE SURE THAT GUESTS HAVE COMPLETED THE MEAL BEFORE PRESENTING THE BILL. CHECK THE BILL DETAILS BEFORE PRESENTING. EXCUSE YOURSELF BEFORE PRESENTING AFTER COLLECTING THE MONEY THANK GUEST.

THANK THE GUEST AND BID GOOD BYE.

THANK THE GUEST FOR VISITING AND WISH THEM BY, CHAITALI & SURIL UDESHI

GOOD DAY SIR/MAAM GOOD NIGHT SIR/MAAM Do come again

BY, CHAITALI & SURIL UDESHI