Service Sequence 4 - Opening & Closing None Logo

Training Session

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Outlet

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Opening and Closing

Outlet Opening 

Obtain keys from security  

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Information on events & tasks to follow up

Obtain 

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Coffee machine, toaster, bread warmer

Check logbook & reservation forms

Linen & Fresh flowers

Check supplies needed, make requisitions & obtain authorized signature

Obtain supplies from storeroom 

Switch on electrical appliances 

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Only authorized person Sign out key from logbook

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Check items for right quantity & quality Damaged items to be refused  inform F&B mgmgt Sign items as received

Store items correctly (FIFO) Complete mise-en-place Adapt light, turn on AC, switch on music Report problems to the manager Outlet must be ready 15 minutes before opening

Outlet Closing 

Clear Tables 

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Remove all items from the table Soiled dishes to be removed from the outlet and placed at stewarding Unused items to be placed at service counters Napkins to be placed at service station Clean tables & chairs with cloth

Flowers 

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Collect flower vases & flowers Deliver to florist or place in fridge

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Dirty linen 

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Complete internal logbook & reservation forms Turn off electrical appliances & lights Lock doors & return keys to security 

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Count dirty linen & bind together (bundles of 10) Note quantity in outlet logbook Bring linen to housekeeping department

Sign logbook

Report problems to manager

Questions?