Sandeep New Updated

Sandeep k No. 77 , B.T.M Layout Near Reliance Refresh, BENGALURU-560 068

Mobile: 9916378630 Email: [email protected] PC / HELP DESK SUPPORT SPECIALIST Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware and network client Applications. Demonstrates proficient and expert knowledge of current server, Desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities. Skilled in communicating highly technical information to both technical and nontechnical personnel. PROFESSIONAL EXPERIENCE: JP COMPUTER: 1. From 20 June 2007 to 15 November 2007 Date worked in JP Computer in Mysore as Services Engineer • • • • • •

Technical support of Operating System (Windows XP) Assisted in hardware installation and maintenance of Desktops. Installation and up gradation of various software Coordinate and monitor troubleshooting to isolate and diagnose common system problems. Configuring and troubleshooting desktops. Handle and troubleshoot operating system installations, software installations such as MS Office, etc

SPICE NET LIMITED: OMNIA BACKOFFICE SOLUTIONS PVT. LTD date

10 December 2007 to till

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Experienced in supporting Windows XP PRO, Outlook2000/XP/2003/2007, and TCP/IP networking on Microsoft's platforms.

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Experienced in supporting Windows 2000 server; network object management via Active Directory, DHCP management, Remote Server management via Terminal Services, Symantec System Center 8.0 for Symantec Antivirus 8.0, and Ghost 2003 for drive imaging.

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Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment Assisted in Implementing a Help Desk Support Department and Data Recovery Center. Reduced technical resolution turnaround time from two weeks to same day.

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EDUCATIONAL QUALIFICATIONS

Master of Science Karnataka State Open University 70.00% (Information Technology)

2007

Bachelor of Science (Electronics)

Mysore University

50.00%

2004

Higher Secondary (XII)

Karnataka State Board

49.00%

1999

Standard X (SSLC)

Karnataka State Board

52.00%

1997

CURRENT WORK PROFILE

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Installation of EnsemblePro software for Director & Agents Uploading and Managing of database on SQL as well as on Dialers Setting up Outbound / Inbound services in Ensemblepro Backup & Restore of Data and Voice files Converting Vox Files to MP3 format Providing Folder and File access to Users/Groups Configuring and troubleshoot Anti-Virus client problems Installing OS & Applications using Symantec Ghost Troubleshoot problems pertaining to LAN Configuring and Troubleshooting MS Outlook and Outlook Express

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Installation & Configuration of Client Server Application & Software Performs regular server monitoring for replication Responsible for updating latest virus update file for Mcafee & all issue related to Mcafee Administration & Troubleshooting of all Network, Hardware, Software, Mail & Internet related Problems Installation and Maintenance of Intranet. Operating System management. Print and file management Managing Internet access to users through Proxy Server Daily activity includes user ID creation/deletion/recertification/renaming/New server ids creation and also monitoring health of the servers across regions. Configuring WSUS Server and Client systems.

TECHNICAL RESPONSIBILITY • • • • •

Technical support for Desktop, Servers, Hardware & Operating System. All escalated issue of client & desktop. Assembling and maintaining PCs & servers. All user management activity. All escalated issue of Printers, Hardware

PROFESSIONAL CERTIFICATION • Microsoft certification for client operating system, server 2003 (70-290) • Microsoft certification for server operating system, Network Infrastructure (70-291) PROFESSIONAL TRAINING • Microsoft Certified Engineer (MSCA) Course at IIHT, Bangalore.

CORE SKILLS • • •

OS Platforms:- WinXP, Win-2003 Server . Implementing, managing & maintaining the Windows Server 2003 Network Infrastructure. Planning, Implementing and Maintaining Windows Server 2003 Active Directory Infrastructure.

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Configuring with Windows 2003 / XP, DNS. DHCP and TCP/IP Configuration. Ms Office XP, 2000, 2003 . Troubleshooting & Maintenances the End User Problems related to Network and Hardware. Enabling & Configuring the Networking among the PCs in LAN.

PERSONAL STRENGTHS Solution based approach to problems and urges to strive for excellence in all endeavors. A Practical headed person with Positive Attitude & strong will. Strengths to include Co-operation, Co-ordination, adaptability &flexibility. Ensuring high level of end user satisfaction GOAL TO BE ACHIEVED I am looking forward to serve the community in areas of Information Technology and grow both professionally and personally.

PERSONAL INFORMATION o Date of birth: 30th April 1983. o Nationality: Indian. o Marital Status: Single. o Languages known: English, Kannada and Hindi. JOB EXPECTATION I am looking for challenging position in Desktop & Server Support. I feel confident, that I would be able to make useful & sustaining contributions to your organization & build- up a mutual association. DECLARATION I here by declare that the above information is true to the best of my knowledge and belief.

Place: Bengaluru

Date:

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/ (SANDEEP K)